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Samsung 1080p Owner's Thread --- HLSxx87W/HLSxx88W DLP Models - Page 696

post #20851 of 21315
6/19/10 at 6:30am
Quote:
Originally Posted by FranksPlace2 View Post

I received via email a 12 page notice of settlement of a class action suit against Samsung about The Shadow Effect. Basically, if you have the shadow effect, Samsung will repair your TV, replacing the light tunnel. If you already paid to have this done, they will reimburse you.

More info is here: http://www.samsung.com/us/dlptvsettlement/

Frank

Thanks, mine is still going without a problem but it's good to know this is there if I need it.
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post #20852 of 21315
6/21/10 at 10:53am
Good until Oct 22, 2011. Is that the way others read this settlement?
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post #20853 of 21315
6/21/10 at 1:34pm
Yes, I think that's a good point. I remember early on that Samsung was very quick to approve warranty service for this problem. As time went on, there were more and more reports of them denying repair under warranty. It seems to me that they're aiming to put an end-date on this. Presumably, at some point this issue goes from a design defect to just wear-out. They're saying that that happens at about five years (four years for some folks, six years for others, but around five years).
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post #20854 of 21315
6/23/10 at 5:24pm
Some info I am not sure has been covered or not. But anyway, just adding my .02!

I stumbled across this thread as I felt my poor lil DLP was old and outdated, well...I still feel that way!

I have the HLS6187W. I bought it new from Circuit City on Black Friday in 2006. I got one hell of a smoking deal on it at the time. They had it mismarked for $1700 instead of $2700 (normally $3500). Apparently I was the only educated shopper that day since I was the only single person to catch that amazing price!

So I have had this unit ever since. Never did anything with it. I now find out how many people are plagued with issues, especially the light bulb issue. I must be a very very lucky person considering I have over 15K hours on the bulb!


So, I decided to open op the sides of the unit and take a gander inside. It was DUSTY!!!!!!!!!!!!!! I live in Las Vegas, so the amount of super, super fine dust is simply astonishing!

I ended up dusting off the back mirror and the projection lens. The image is so much brighter and more clear now. Not a whole lot of difference, but better! So, I suggest to anyone who has the time to do so! Its also good to remove the back panel, clean up all that area and clean off the cooling fan so it performs better.



Now I do have one question I cant seem to find an answer to....


What will replacing the lamp do if the current lamp works fine? I hear the lamp get dim over time, but I dont feel my unit is dim at all.

-Will it improve clarity????? My unit, seems....fuzzy or dull. Maybe Im too picky?
-Will it improve viewing quality/brightness?


My theory is on the unit, being as old as it is. "Dont fix what aint broke".

What all would I achieve from a new lamp? Ive heard some people claim wonderful, brilliant things....but to me its an $80 gamble right now.
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post #20855 of 21315
6/23/10 at 8:15pm
Quote:
Originally Posted by EckoInLasVegas View Post

...What will replacing the lamp do if the current lamp works fine? I hear the lamp get dim over time, but I dont feel my unit is dim at all...

You will think otherwise when you replace that old lamp. The dimming is insidious. Replacing it will result in an overly bright image for about 500 hours, then it will settle to the perfect brightness and plateau for 2000-3000 hours before starting the gradual dimming.

Quote:
Originally Posted by EckoInLasVegas View Post

...-Will it improve clarity????? ...

Yes.

Quote:
Originally Posted by EckoInLasVegas View Post

...My theory is on the unit, being as old as it is. "Dont fix what aint broke".

Replacing the lamp is not a tweak or a mod, its an expected maintenance. Just because you can get 15k hours out of your lamp doesn't mean you should endure inferior image quality. Odds are, you aren't getting everything out of your "aging" set that you can. That said, you're not hurting anything by getting every last drop of lumens out the lamp.


Quote:
Originally Posted by EckoInLasVegas View Post

...What all would I achieve from a new lamp?...

It will look the way your set looked when you first turned it on in your home in 2006.


Quote:
Originally Posted by EckoInLasVegas View Post

...Ive heard some people claim wonderful, brilliant things....but to me its an $80 gamble right now.

That's a personal choice. To me $130 (the price I pay for my lamps) is a small price to pay for excellent picture quality.

Keep in mind, I use eliab's basic settings, so I prefer a more accurate picture as opposed to a torched-out one. However, eliab's settings are intended for a set in it's prime, i.e. a lamp that has been "broken in", but not old.
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post #20856 of 21315
6/24/10 at 5:06am
Has anyone replaced just the 'lamp' itself w/o replacing the whole assembly? Please add to this thread;
http://www.avsforum.com/avs-vb/showthread.php?t=1256432
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post #20857 of 21315
6/24/10 at 5:02pm
Well, thank you for the info. I will take a look around and see where I can find the best priced lamp to suit my needs!
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post #20858 of 21315
6/24/10 at 7:00pm
Sorry, im sure this has been covered...but can someone link me to a thread, or tell me what page on this 600 post thread i can find info about my screen smudge problem on my hl-s5687w tv?

There is a dark smudge blobbed on the middle of the screen that shows up prominantly on a white background.

Is it on the back of the screen, or on the mirror inside? How do i open up the screen/tv to clean or check it..and is it a good idea to tinker with it to try and clean myself, or too much of a hassle/dangerous to bother? :P

thanks for the help!
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post #20859 of 21315
7/9/10 at 9:28am
Quote:
Originally Posted by phantomx View Post

Sorry, im sure this has been covered...but can someone link me to a thread, or tell me what page on this 600 post thread i can find info about my screen smudge problem on my hl-s5687w tv?

There is a dark smudge blobbed on the middle of the screen that shows up prominantly on a white background.

Is it on the back of the screen, or on the mirror inside? How do i open up the screen/tv to clean or check it..and is it a good idea to tinker with it to try and clean myself, or too much of a hassle/dangerous to bother? :P

thanks for the help!

Here is a old tech link: http://www.avsforum.com/avs-vb/showthread.php?t=697413

Carl
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post #20860 of 21315
7/19/10 at 10:32am
Was hoping to never have to post here My 3 1/2 year old HL-S5687W is randomly shutting off while we watch it and we wait about 30 seconds any turn it back on. What generally causes this and who do I need to call to fix it?

Thanks in advance.
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post #20861 of 21315
7/19/10 at 10:46am
Quote:
Originally Posted by Jswerve View Post

Was hoping to never have to post here My 3 1/2 year old HL-S5687W is randomly shutting off while we watch it and we wait about 30 seconds any turn it back on. What generally causes this and who do I need to call to fix it?

Thanks in advance.

I think the main reason for this issue historically (if not the only reason) has been problems with the door/switch in the back of the TV that opens to give access to the lamp assembly. Apparently the door latch doesn't close completely/securely or the switch that senses the door is open (and is then meant to shut off the TV) becomes somehow defective.
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post #20862 of 21315
7/19/10 at 10:56am
Quote:
Originally Posted by slogun View Post

I think the main reason for this issue historically (if not the only reason) has been problems with the door/switch in the back of the TV that opens to give access to the lamp assembly. Apparently the door latch doesn't close completely/securely or the switch that senses the door is open (and is then meant to shut off the TV) becomes somehow defective.

Hmmm, interesting I will check it to see if it's completely closed or sticking. Where could I purchase a new one?
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post #20863 of 21315
7/19/10 at 11:28am
Quote:
Originally Posted by Jswerve View Post

Was hoping to never have to post here My 3 1/2 year old HL-S5687W is randomly shutting off while we watch it and we wait about 30 seconds any turn it back on. What generally causes this and who do I need to call to fix it?

Thanks in advance.

http://www.avsforum.com/avs-vb/showt...7#post10062907

You don't likely need a new one, you just need to manipulate the one that's there.
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post #20864 of 21315
7/19/10 at 2:09pm
Quote:
Originally Posted by 120inna55 View Post

http://www.avsforum.com/avs-vb/showt...7#post10062907

You don't likely need a new one, you just need to manipulate the one that's there.

Yeah was laying in bed thinking i could just tape it shut lol. Thanks for link...
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post #20865 of 21315
7/23/10 at 11:42pm
Is there a how to on replacing the large lamp fan in the 6187? It seems to be pretty deep in the TV.

Thanks in advance,

Chris92
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post #20866 of 21315
7/25/10 at 3:54pm
bought my 5687w in june of 07, bulb is still running strong and the brightness is still above the lcd i have in the bedroom, and still loving this set. Only had 1 issue before and that was with the ground switch which i recieved much help with here.

So now i came with another question, I'm moving and losing a room (which i use for my studio equipment ) so in the downsizing I have decided to hook my studio pc up to my 5687w and also use it as a media pc. Its about 4 years old, athlon x2, 4gb ram, 8800gt are the specs. The GPU has dual DVI out, one of which will be hooked to my monitor, the other will go to the 5687, but I have heard of issues when hooking dvi to this set and that vga is actually better? just wondering if anyone has any experience with this and if there are any suggestions for the best possible connection.
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post #20867 of 21315
7/26/10 at 1:36pm
Lamps?
I bought my HL-S5687W in Dec 06. First bulb croaked at 4500hrs in Jan 08, Samsung replaced it. Second bulb died June 1 '10, no idea how many hours. Bought replacement on ebay (new) for $99 and installed it, no prob. Now I'm looking for another spare (while I deal with TapeWorksTexas) but the Philips are $120++ on ebay and "e-bulbs" (equivalent) are everywhere. No thanks, I spent $400 getting my display calibrated, way back when, I want a 132W Philips bulb. So....why are replacement bulbs getting more expensive now? Sheesh!
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post #20868 of 21315
7/26/10 at 1:47pm
Godfather?
I have VGA from TimeWarner's set-top-box and it's very nice for HDTV reception. If your computer connection is not-so-nice, you may need a pc program called Powerstrip to fix it. Love my TV
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post #20869 of 21315
7/28/10 at 3:14am
So I'm about ready to pass my TV down (5087) and was wondering what else is better and new? I still think I want to stay with DLP, because it seems that LCD and Plasma still have the same issues that made me get a DLP.

So I'm looking for a 60" that can do 3D. Any suggestions guys? What's with all the 3D ready stuff... ? Can it do 3D or not?
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post #20870 of 21315
8/1/10 at 1:33pm
I know there is quite a lot of dialog in this thread about the overscan problem. I've had my HLS5087w since early 2007, and guess here or there it seemed like something was a little cut off but never really was anoyed with it enough to dig into it. It was actually enough to crop 90% of the bottom line of the subtitles (which is why I noticed it).

Recently I got the movei Avatar on Blueray and it was cut off quite a bit and so I started really looking into things. Having read through a good bit of the thread, I got into the Service menu and did figure out how to turn Overscan off and get it to stay off and was able to center the resulting picture (+/- 1 pixle) on the TV using a test BR disc that came with my player.

However, even with Overscan off I am getting ~ 18-19 pixles cut off top and bottom vertically and ~ 29-30 pixles cut off right and left horizontally. Yes I did some comparisons and pretty confidnet is is actually staying off, and these numbers are better than before. I was over 30 pixles in all directions before and that is the end of the scale that the test disc measures.

I did read above that appearantly it's the nature of DLP's to need some overscan to prevent from getting black bars occuring on differing signals. However, this still seems to be cropping an aweful lot to me just as a "buffer."

Has anyone found a way to reduce the remaining overscan or adjust the picture size? Is there a firmware update to do so? I did see some people mention a firmware update but was not clear on what it actually accomplished. My dad has a Sony Bravia and I'm pretty sure you can adjust Horiz and Vert picture size and position in the main user menu. I'm not sure why it would not be an option on a DLP which to me would seem logicical for a projected picture that conceibaly would be easy to get out of adjustment.

I also noticed today my power button on the TV itself no longer works. Only by remote.
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post #20871 of 21315
8/1/10 at 5:31pm
Quote:
Originally Posted by TODDAVS View Post

I know there is quite a lot of dialog in this thread about the overscan problem. I've had my HLS5087w since early 2007, and guess here or there it seemed like something was a little cut off but never really was anoyed with it enough to dig into it. It was actually enough to crop 90% of the bottom line of the subtitles (which is why I noticed it).

Recently I got the movei Avatar on Blueray and it was cut off quite a bit and so I started really looking into things. Having read through a good bit of the thread, I got into the Service menu and did figure out how to turn Overscan off and get it to stay off and was able to center the resulting picture (+/- 1 pixle) on the TV using a test BR disc that came with my player.

However, even with Overscan off I am getting ~ 18-19 pixles cut off top and bottom vertically and ~ 29-30 pixles cut off right and left horizontally. Yes I did some comparisons and pretty confidnet is is actually staying off, and these numbers are better than before. I was over 30 pixles in all directions before and that is the end of the scale that the test disc measures.

I did read above that appearantly it's the nature of DLP's to need some overscan to prevent from getting black bars occuring on differing signals. However, this still seems to be cropping an aweful lot to me just as a "buffer."

Has anyone found a way to reduce the remaining overscan or adjust the picture size? Is there a firmware update to do so? I did see some people mention a firmware update but was not clear on what it actually accomplished. My dad has a Sony Bravia and I'm pretty sure you can adjust Horiz and Vert picture size and position in the main user menu. I'm not sure why it would not be an option on a DLP which to me would seem logicical for a projected picture that conceibaly would be easy to get out of adjustment.

I also noticed today my power button on the TV itself no longer works. Only by remote.

What is your build date & FW version?

How did you get the !overscan to stick?
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post #20872 of 21315
8/1/10 at 6:03pm
Quote:
Originally Posted by 120inna55 View Post

What is your build date & FW version?

How did you get the !overscan to stick?

It was a purchase 1st half of 07 but not sure of the build date. I think the firmware has to be checked from the service menu, correct?

The first sub menu in the service menu is "options" and one of the items is "Factory" which has a default of "on."

AFTER you change the overscan to off, go to the above setting and turn "Factory" to "off." Then power down to save.

I'm not totally sure what is going on there, but I'm thinking the "factory" has something to do with holding factory settings.

When I tried to change "Overscan" to "off" with "factory" set to "off" already, it was like the overscan option was locked out so you have to change factory after.

If I remember correctly if you go back into the Sercive menu twice, it will defualt everything back again, It's buggy for sure, but if you change both settings, then exit, and dont keep going back to check, it will hold. I went through this a few times to get it right and had a test BR disc in the player with a pattern to determine the amount of overscan so I'm confident it actually worked.

Having said that, the TV still overscans, but probably 1/3 less than before.
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post #20873 of 21315
8/2/10 at 12:16pm
Has anyone with an HLSxx88W OTA tried to get TVGOS? I am in the NY LI area, and I have excellent reception on the TVGOS channel (CBS-2), but I can't even get pass the G-Test. I even pointed my antenna to WEDW in Bridgeport, CT (another TVGOS) and no luck. Please let me know either way.
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post #20874 of 21315
8/2/10 at 12:38pm
You might have to use the 'Artec Jump Start' procedure.
Take a look over at the Sony DVR thread.
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post #20875 of 21315
8/3/10 at 8:28pm
OK, so I found out today, that while my trick did leave overscan off for a while, it eventually reverted back. I tried it again, and it only lasted a couple power cycles of the TV before going back to factory (on).

Oh well. Still looking for an issue if anyone has other solutions. Will probably call Samsung tomorrow.
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post #20876 of 21315
8/4/10 at 6:24pm
Quote:
Originally Posted by TODDAVS View Post

Well it looks like it's a TV issue so this will be my last post on this issue on Oppo's thread.

I have a WDTV that is currently connected via componant video and after playing around with the zoom it is doing the same thing but is not cropped as much (possibly the difference between HDMI and Componant.

I did some searching in the Samsung owner's thread and found that this TV defualts to "overscan" mode fromt he factory. There were instructions on how to get into the service menu and I was able to turn that off and it got better but still is an issue. At Zoom of 1, I now have about 18 pixles cropped vertically top and bottom, and 29 cropped horizontally right and left. I did find settings to adjust the picture position in the service menu but no way to adjust size.

I will probably post another note in that thread to see if any has since heard of a way to resolve the issue, and call Samsung tomorrow and see what they can offer.

Thanks again for your help. If you do ahve any other insight or resources I should try, let me know.

Quote:
Originally Posted by GSB View Post

Most DLP TV's, like your Samsung, have to overscan. The projection optics introduce a fair amount of geometry distortion to the image, which cannot be corrected for. So they overscan to hide the edges of the image behind the bezel. My Samsung DLP had a PC underscan mode to prevent the edges of the windows desktop being cut off, but the resulting image looked obnoxious, because the pixel-mapping was no longer 1:1. This is just a limitation of rear-projection DLP technology.

Gary

TODDAVS, as you've found, your xx87 series Sammy won't allow a menu overscan "OFF" setting to stick. FWIW, the xx88 series does allow for this, which allows for 1:1 pixel mapping and consequently (IMHO), an image much more clear of artifacts. As Gary says, some overscan is often desirable, but IMO not because of optical distortion (which these Sammys definitely have...), but because broadcast material often contains electronic information which can be seen at the borders of the image. This is not a limitation of the technology. Anyway, if you want to see more of the image that is being projected behind the bezel, you may be able to reduce the image size by physically adjusting the zoom function in the light engine. Check for threads...
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post #20877 of 21315
8/4/10 at 7:45pm
Quote:
Originally Posted by mjmbond View Post

Anyway, if you want to see more of the image that is being projected behind the bezel, you may be able to reduce the image size by physically adjusting the zoom function in the light engine. Check for threads...

Yes, if i set my Oppo for "underscan" in the zoom settings its better, but still cutting about about 15-20 pixles. If I zoom out again, I get a big black box around it. Different set of slightly off anomolies depending on what device I am viewing, cable, media, BR etc.

A little anoying to have to modify the picture on each device differently to get it right.

My dad has a Sony Bravia and think it allowas you to fully adjust picture size and position so you can dial it in. They had an issue wiht a white bar appearing at the top of the screen on certain channels. We adjusted the Horiz size up one pixle... no more white bar. Doesn't seem like that would be that difficult in a DLP.
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post #20878 of 21315
8/4/10 at 8:14pm
Ongoing efforts to solve my overscan issue:

I bought my Samsung from Circuit City and purchased the 4 yr warranty. I kinda of forgot about it as Circuit City filed Chapter 11, but did recall hearing the warranties were still good. So went online and found a number and their new website. Why not give it a try. At a dumb consumer level, hey my TV is cutting off the picture.

Turns out, I have 2 weeks left in my warranty! I purchased 8/06 not early 07 (guess my memory getting bad). So here's how the discussion went:
1. Called to file the claim. Get the info together, and they ask if I"m in front of the TV, but of course I'm at work. The policy is, they will not even pass me to tech support unless I"m in front of the TV. I explain to her I will have to go home and there is nothing they will be able to do over the phone, iv'e investigate etc etc..doesnt matter. she won't push transfer if I'm not in front of the TV. So I go home at lunch.
2. Get through to tech support after a 10 minute wait. Explain the problem to someone (who is supposed to know more than me) and doesn't understand the term overscan, and doesnt understand what I mean by the term 20 pixles are cut off. After a while of explaining, he finally says somethint to the effect of "i'm not familiar with that method of measuring. Call Samsung and if they tell you its broken, I will send a tech."
3. Call Samsung. Much less explaining. After literally 1 minute on hold he says that a tech should be able to calibrate it. He could send one but I should go through my warranty people since it would be covered.
4. Back to the warranty tech. Now I get someone who understands. He knew exactly what I was talking about and set up a call.
** Note, after going home, not one person ever asked me to turn on the TV!

So Wednesday next week, we'll see what happens. If he does actually have a way to calibrate this TV, I will pay close attention to what he does. I'm planning on taking the morning off. Not leavin this one to my wife to explain to him.
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post #20879 of 21315
8/5/10 at 5:22am
Quote:
Originally Posted by TODDAVS View Post

Ongoing efforts to solve my overscan issue:

I bought my Samsung from Circuit City and purchased the 4 yr warranty. I kinda of forgot about it as Circuit City filed Chapter 11, but did recall hearing the warranties were still good. So went online and found a number and their new website. Why not give it a try. At a dumb consumer level, hey my TV is cutting off the picture.

Turns out, I have 2 weeks left in my warranty! I purchased 8/06 not early 07 (guess my memory getting bad). So here's how the discussion went:
1. Called to file the claim. Get the info together, and they ask if I"m in front of the TV, but of course I'm at work. The policy is, they will not even pass me to tech support unless I"m in front of the TV. I explain to her I will have to go home and there is nothing they will be able to do over the phone, iv'e investigate etc etc..doesnt matter. she won't push transfer if I'm not in front of the TV. So I go home at lunch.
2. Get through to tech support after a 10 minute wait. Explain the problem to someone (who is supposed to know more than me) and doesn't understand the term overscan, and doesnt understand what I mean by the term 20 pixles are cut off. After a while of explaining, he finally says somethint to the effect of "i'm not familiar with that method of measuring. Call Samsung and if they tell you its broken, I will send a tech."
3. Call Samsung. Much less explaining. After literally 1 minute on hold he says that a tech should be able to calibrate it. He could send one but I should go through my warranty people since it would be covered.
4. Back to the warranty tech. Now I get someone who understands. He knew exactly what I was talking about and set up a call.
** Note, after going home, not one person ever asked me to turn on the TV!

So Wednesday next week, we'll see what happens. If he does actually have a way to calibrate this TV, I will pay close attention to what he does. I'm planning on taking the morning off. Not leavin this one to my wife to explain to him.

I have had support do that to me a few time I finally just say yes I'm in front of the TV even if I'm not. Saves the headache of getting home and finding out the are closed or they never needed the device to begin with.
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post #20880 of 21315
8/12/10 at 1:24pm
Anyone else with HLS5687WX/XAA experience the white dot problem? I've read every post about the issue in another thread but only one other person has this model. It is not a covered model in Samsung's free repair program. So I'm wondering what part needs to be replaced - is it the dlp chip? And if so which one. Samsungparts.com has two 4719-001969 and 4719-001999. Don't want to order the wrong one as it is not refundable. (Boo!)

Help!!
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