Originally Posted by Muad Dib
Thanks for the feedback. Talked to Golden In Home Service (service company Samsung Support suggested). Based on my problem symptoms they also belive it is the DMD board.
Diagnostic Fee: $100
Service Fee: $190
Parts (DMD Board): $300
Yeah thats a ^&%%&.
But as you point out they warranty the repair....
I would only consider a "high end" replacement TV which would be in the ~$2000 range and we are (were!) happy with HLS5687W. My concern is that something else might break... but that is always a risk, even with a new TV.
Well, Golden In-Home Service techs just left.
They replaced the MAIN BOARD ASSEMBLY. So getting them saved my bacon as all indicators were that the problem was the DMD Board. So had I pursued the repair myself I would have bought the wrong part which could NOT be returned.
Total price was $490 ($300 Parts + $190 Labor). Took about 1 hour plus or minus.
Was it worth it? I think so since the replacement units I was looking at were all in the $1500-2000. To each their own.
What caused it to fail? Hard to say but we are subject to frequent power blips (quick on/off hits) during storms, etc. Everything is surge protected but electronics does not repetetive on/off cycles. Who can say...
On a bright note the Golden In-Home Service Techs get A++++ ratings for courtesy, knowledge and professionalism. They operate out of Buford, GA. and are authorized Samsung Service dealers. So if you ever need them, based on my experience, you are in good hands.