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Samsung 1080p Owner's Thread --- HLSxx87W/HLSxx88W DLP Models - Page 710

post #21271 of 21377
Quote:
Originally Posted by Augmont View Post

I have an 87 model and recently notice that my picture settings no longer hold their values.  I change a picture settings like brightness in "Custom" mode for example, then after 20 mins or so, there's a black screen, and my setting are returned to their previous settings.  Doesn't matter if is Custom, Dynamic, Movie, etc. they all change back.  Is this beginning of the end?  I love this TV and don't want to get rid of it but I do not want to spend $1,000 to fix.

any ideas?

Is it reverting back to dynamic mode? If so, it's just in shop mode. User settings reset to default “dynamic” settings after 20 minutes. This mode is turned on for display models, allowing potential customers to adjust user menu, but the TV will return to the “showroom settings” after 20 minutes.

To turn off shop mode, with the TV in the “on” state, hold down the “menu” button on the front panel for approximately 5 seconds until “dynamic” is displayed in a blue box at the bottom of the screen. Then put the TV in whatever mode you prefer and adjust user settings as usual.
post #21272 of 21377

I'm not really sure if it reverts back to dynamic mode.  Would this only happen in "shop mode"?  I'll take a look tonight.

post #21273 of 21377
Quote:
Originally Posted by Augmont View Post

Would this only happen in "shop mode"?  I'll take a look tonight.
Yes. Shop mode puts the set in "dynamic" mode after 20 seconds (or maybe 20 minutes - can't remember). If it's going to some preset other than "dynamic" then shop mode is not your problem. Let's hope it is, because it's an easy fix.
post #21274 of 21377
Quote:
Originally Posted by 120inna55 View Post

Yes. Shop mode puts the set in "dynamic" mode after 20 seconds (or maybe 20 minutes - can't remember). If it's going to some preset other than "dynamic" then shop mode is not your problem. Let's hope it is, because it's an easy fix.

The TV was in "shop" mode and the menu button fixed the problem.  thanks for your help.

post #21275 of 21377
For what it's worth. I received my replacemant bulb and housing (Samsung BP96-01472A Replacement Lamp With Enclosure) from Discount Merchant today. Very speedy service. Upon visual inspection, I found numerous dust spots inside the bulb (including one that was very yellow in nature, looking a lot like a drop of paint).
Called them for remedy and was told they would excange it for another. But, I will have to pay for return shipping (one-way) and insure that I get a tracking number. Sounds like a goofy policy for exchanging a "dirty" brand new product. Oh well, draw your own conclusions.
post #21276 of 21377
Quote:
Originally Posted by pburg View Post

For what it's worth. I received my replacemant bulb and housing (Samsung BP96-01472A Replacement Lamp With Enclosure) from Discount Merchant today. Very speedy service. Upon visual inspection, I found numerous dust spots inside the bulb (including one that was very yellow in nature, looking a lot like a drop of paint).
Called them for remedy and was told they would excange it for another. But, I will have to pay for return shipping (one-way) and insure that I get a tracking number. Sounds like a goofy policy for exchanging a "dirty" brand new product. Oh well, draw your own conclusions.

So how did the replacement bulb go?
post #21277 of 21377
New problem with my HLS5687. About 9 months ago, I replaced the factory bulb. The other day, the set started simply turning off after about 3 minutes of use. The sound continues for about 10 seconds further and then all 3 lights start blinking. Samsung said the unit "needs service" and that it is likely the ballast or some other internal problem. I can take it in for service, but should I try putting a new ballast in it first? I can't imagine the virtually new bulb is already bad. I checked and the bulb cooling fan does work. I vacuumed the dust off it as best I could.

Wisdom appreciated.
post #21278 of 21377
Quote:
Originally Posted by tedwilke View Post

New problem with my HLS5687. About 9 months ago, I replaced the factory bulb. The other day, the set started simply turning off after about 3 minutes of use. The sound continues for about 10 seconds further and then all 3 lights start blinking. Samsung said the unit "needs service" and that it is likely the ballast or some other internal problem. I can take it in for service, but should I try putting a new ballast in it first? I can't imagine the virtually new bulb is already bad. I checked and the bulb cooling fan does work. I vacuumed the dust off it as best I could.
Wisdom appreciated.

Search this thread for random shutdowns. Most of the time it's related to the safety kill switch on the lamp door that's not being full depressed or is being switched in the upward position which is wrong and provides inadequate contact. This can easily be tested by taping, rubber-banding, or twist-tieing it in the down position and seeing if that resolves the problem.

If that doesn't fix it, it could be the ballast. A ballast will cost you about $75. It's not much more complicated to replace than the lamp itself. I wouldn't pay for a service call to replace a ballast. Here's a tutorial: http://www.fixyourdlp.com/lampguides/Samsung_Ballast_BP47-00033A_guide.html

Lastly, it very well could be a lamp that is failing prematurely. It does happen even with OEM lamps.

Let us know what you find out.
post #21279 of 21377
Quote:
Originally Posted by 120inna55 View Post

Search this thread for random shutdowns. Most of the time it's related to the safety kill switch on the lamp door that's not being full depressed or is being switched in the upward position which is wrong and provides inadequate contact. This can easily be tested by taping, rubber-banding, or twist-tieing it in the down position and seeing if that resolves the problem.
If that doesn't fix it, it could be the ballast. A ballast will cost you about $75. It's not much more complicated to replace than the lamp itself. I wouldn't pay for a service call to replace a ballast. Here's a tutorial: http://www.fixyourdlp.com/lampguides/Samsung_Ballast_BP47-00033A_guide.html
Lastly, it very well could be a lamp that is failing prematurely. It does happen even with OEM lamps.
Let us know what you find out.

I can rule out the door switch. That was bypassed a year or so ago, right after we bought kinect. When the kids would jump around, the tv would turn off. I identified the door switch as the most obvious problem, clipped the connector and tied the two wires together, and since then that hasnt been an issue. I'll try a bulb, then ballast and let you know.
post #21280 of 21377
Installed the new ballast and bulb. No joy. Bummer. Still a broken TV and now $160 down. I welcome any ideas.
post #21281 of 21377
I recently installed a new bulb on my 87 series from Amazon. It had 12,994 hours on the original bulb. It's like having a brand new TV again!!!
post #21282 of 21377
I would appreciate if you could save me some time in reading through all the threads.

I replaced the bulb with an official Samsung replacement bulb recently but the TV started doing random shutdowns. It did not start right away but a week or two later. Some times the TV stays on for hours or doesn't go off at all but some times it is shorter. Looks like the red and green light on the front panel flash together when this happens. The picture looks great - nice and bright now. The switch is ok and I blew out all the dust thinking the fan might not be working so good and it was over heating.

Any ideas?

thanks.
post #21283 of 21377
Quote:
Originally Posted by kwinand View Post

I would appreciate if you could save me some time in reading through all the threads.
I replaced the bulb with an official Samsung replacement bulb recently but the TV started doing random shutdowns. It did not start right away but a week or two later. Some times the TV stays on for hours or doesn't go off at all but some times it is shorter. Looks like the red and green light on the front panel flash together when this happens. The picture looks great - nice and bright now. The switch is ok and I blew out all the dust thinking the fan might not be working so good and it was over heating.
Any ideas?
thanks.

Original post: http://www.avsforum.com/avs-vb/showthread.php?p=10062907&post10062907
Quote:
Originally Posted by 120inna55 
…While random shutdowns could be a result of a number of nefarious catastrophic failures, many have apparently resolved the issue by doing the following: (I'm not aware of your user experience, so be advised that this is not scary stuff. It is absolutely an end-user task. You won't be doing anything more than what you'd do if you changed the lamp. Lamp changeouts are end-user tasks, and you might as well get used to this procedure as you'll likely need to replace the lamp at least once or twice in the life of the set.)
  1. Make sure TV is off.
  2. Remove the lamp cover (the small, grill panel on the back of the set).
  3. Inspect the spring-loaded safety switch to ensure it is making good contact when the panel is secured. If not, bend the switch slightly to make sure it does.
  4. While you're in here, you may want to reseat the lamp in case it's the culprit. You do this by removing the screws securing the lamp. Grasp the hinged handle on the lamp. Pull straight out. Then push it back into place firmly. Replace screws.
  5. Replace the lamp cover panel.

The switch that you manipulated is there for safety reasons. It would not be safe to remove the lamp while the TV is on. Therefore the switch is designed to kill power to the set in the event the lamp cover panel is removed. It has been hypothesized that the switch is either not installed precisely enough at the factory or become slightly dislocated during shipping.

In either case, you certainly can't do any harm by trying the aforementioned procedure. Please report back to us regarding your results.

***Follow-up: Not long after I originally posted that in March, I started having random shutdowns. I did the procedure, but while "manipulating" the safety switch, I broke the plastic tab that mounts it to the frame. Therefore I wound a rubber band around the switch to permanently keep it depressed. Then I just let the switch dangle. I've had no further problems with random shutdowns. I wish I could find a replacement part for the switch itself (it's just a one-piece into which a small cord is inserted.). That way, if I ever have to have warranty work done, the tech won't furrow his brow about my having mucked around the set. Otherwise, everything has been working fine. Just be more careful than I was about "manipulating" the switch.***
post #21284 of 21377

Anybody have a service manual for a HL-S6187W?  I would like to do some calibration on the display using a color meter and HCFR and need to get into the service menu and know where i'm going.

 

thx


Edited by Augmont - 12/5/12 at 5:21pm
post #21285 of 21377
My TV started doing this weird loss of picture. While watching the set's picture will freaze for a sec, along with a green line spaning across the entire screen, then The picture goes black. Sometimes it will come back on its own within a few secs. To a minute, or instead I will get the blue boxed texted stating there isn't any signal source. I then will have to power off then on, and it could take a few minutes to have a return of picture..sometimes I will get the 3 flashing lights, or a problem where I can't even shuft off the set, as it would restart by itself... I then have to unplug it from the wall to finally succeed with restoring normal operation. The bulb was changed last year..
post #21286 of 21377
Just registered to see if anyone might be able to help me out a bit.

I have the HL-S6187 model and about a week and a half ago, the picture went dim, then it returned to the normal brightness. I assumed I needed a new lamp so I ordered one. The next day, I turned it on to see if it was still doing it, and it start making a loud clicking/grinding sound. I read that it could be the ballast, but I waited til I got the lamp to order anything else. I installed the lamp, and I had the same problems. When it wasn't dim, the picture was really bright, but I still had the clicking/grinding noise, so I ordered a ballast. That arrived, and I replaced it, but the same sounds persisted. Someone that I worked with at Best Buy said the only other thing it could be is the color wheel, so I ordered one of those and am now waiting for it to arrive. I can't seem to find a really guide for my model of TV. I found this one http://www.avsforum.com/t/1050735/detailed-guide-to-replacing-the-color-wheel-in-a-samsung-hl-r6168w-w-photos but my TV is different. It looks like fixyourdlp.com has a nice guide, but none of the pictures show up. I tried searching this thread, but it's kind of hard to find something in 700+ pages lol.

Any help would be greatly appreciated. Also, if anyone thinks it might be something other than the color wheel, please let me know. Thanks in advance.
post #21287 of 21377
Where is a reliable and cheap place to get a new bulb for my HL-S6187W? Do I have to get the Samsung brand or are others trustworthy? I'm assuming its my bulb, as its gradually gotten dimmer and dimmer, and occasionally just shuts off by itself. If I don't have to spend to much I might replace it and sell it...otherwise I need to know what to tell a potential buying person, who might have to replace it themselves...so just curious where to buy one.

I did a Google search for HL-S6187W and it returns a lot of different places that sell the bulb/lamp at a lot of different price ranges.

Not sure where to head to.
post #21288 of 21377
I haven't replaced my lamp yet but the two places that I have saved for later are:

http://www.discount-merchant.com/

http://www.provantage.com/
post #21289 of 21377
Quote:
Originally Posted by chrisjmccord View Post

Where is a reliable and cheap place to get a new bulb for my HL-S6187W? Do I have to get the Samsung brand or are others trustworthy? I'm assuming its my bulb, as its gradually gotten dimmer and dimmer, and occasionally just shuts off by itself. If I don't have to spend to much I might replace it and sell it...otherwise I need to know what to tell a potential buying person, who might have to replace it themselves...so just curious where to buy one.
I did a Google search for HL-S6187W and it returns a lot of different places that sell the bulb/lamp at a lot of different price ranges.
Not sure where to head to.
You don't want to skimp when it comes to the lamp. Get the OEM. Here's the link for where I get mine: http://www.samsungparts.com/Products/Parts_and_Accessories/PID-BP96-01472A-PHI.aspx?model=HLS6187WX/XAA
post #21290 of 21377
post #21291 of 21377
Quote:
Originally Posted by laugsbach View Post

^^
I agree with you...smile.gif
but, it is $30 less at discount-merchant...
http://www.discount-merchant.com/Samsung-Lamp-Eclosure-BP96-01472A-Replacement-p/samsung-bp96-01472a_lamp_enc.htm

I got mine from Discount Merchant also for the same reason; OEM product for less money.  BTW - - go ahead and get the one that includes the enclosure.  IMO the small extra cost is not worth the danger of dropping the new bulb while placing it into the old enclosure.  

post #21292 of 21377
Quote:
Originally Posted by sptrout View Post

I got mine from Discount Merchant also for the same reason; OEM product for less money.  BTW - - go ahead and get the one that includes the enclosure.  IMO the small extra cost is not worth the danger of dropping the new bulb while placing it into the old enclosure.  

I 100% concur with getting the enclosure kit. Installation is a breeze.
post #21293 of 21377
Saw a 6187W on Craigslist for a couple hundred. The owner says there is one small "dead pixel" on the left side that is only noticeable when the screen is completely black.

I'm seriously thinking of buying this. The only concerns off the top of my head would be lack of QAM support and poor PC support.

Any precautions or advice before taking the plunge? I'm not throwing away good money on this, am I (vs. buying something brand new)?

Thanks!
post #21294 of 21377
Thanks guys! I'll get the bulb. Again, the dimming tells me that this is the main issue, but I could be wrong, do you all think this is the main issue?
Also, before it started dimming, it was showing some other signs, like just shutting off for no apparent reason. I think I determined from the light codes that it had something to do with the lamp getting too hot? What would this behavior or error code be a sign of? I haven't gotten any green screens or loud grindings of what might be a sign of a color wheel issue, so I'm hoping the lamp is all it is.

Just saw on one of the links this text...
Quote:
Stop! If you are experiencing frequent lamp failure, or your new lamp does not work, your TV will require additional parts. In most cases the ballast has failed. Do not return the new lamp. Replace the ballast and the lamp together then your TV should operate normally.

Do you have links for the ballast, could this be the issue I mentioned above? Hoping thats not too much money. Can it be put in by myself or require a pro?

Thanks again for the links.
post #21295 of 21377
Quote:
Originally Posted by chrisjmccord View Post

Thanks guys! I'll get the bulb. Again, the dimming tells me that this is the main issue, but I could be wrong, do you all think this is the main issue?
Also, before it started dimming, it was showing some other signs, like just shutting off for no apparent reason. I think I determined from the light codes that it had something to do with the lamp getting too hot? What would this behavior or error code be a sign of? I haven't gotten any green screens or loud grindings of what might be a sign of a color wheel issue, so I'm hoping the lamp is all it is.
Just saw on one of the links this text...
Do you have links for the ballast, could this be the issue I mentioned above? Hoping thats not too much money. Can it be put in by myself or require a pro?
Thanks again for the links.
Ballasts can fail, but they're not routine like the lamp itself. I would only start with the lamp. Odds are, that's your only problem. If you notice flickering after that, then pick up a ballast. They run around $50-70 and they're pretty easy to install, but a little more involved than just the lamp.
post #21296 of 21377
Quote:
Originally Posted by 120inna55 View Post

Ballasts can fail, but they're not routine like the lamp itself. I would only start with the lamp. Odds are, that's your only problem. If you notice flickering after that, then pick up a ballast. They run around $50-70 and they're pretty easy to install, but a little more involved than just the lamp.

Thanks sir, I shall do as you have said. Good plan.
post #21297 of 21377
Quote:
Originally Posted by DukeCrow View Post

Saw a 6187W on Craigslist for a couple hundred. The owner says there is one small "dead pixel" on the left side that is only noticeable when the screen is completely black.
I'm seriously thinking of buying this. The only concerns off the top of my head would be lack of QAM support and poor PC support.
Any precautions or advice before taking the plunge? I'm not throwing away good money on this, am I (vs. buying something brand new)?
Thanks!

Any advice on things to look out for or be aware of when considering a used purchase? The vast experience of current owners would be greatly appreciated.

Thanks!
post #21298 of 21377
Quote:
Originally Posted by DukeCrow View Post

Any advice on things to look out for or be aware of when considering a used purchase? The vast experience of current owners would be greatly appreciated.
Thanks!
For $200, I'd take it as long as the stuck mirror doesn't bother you. But I wouldn't go any higher than that. Frankly there are things that can be wrong with it that may not be apparent with a few minutes of demonstration. With prolonged use (1 to 2 hours), heat could be a factor and you could start experiencing random shutdowns. Other failures can be so random and intermittent that a single demo wouldn't necessarily reveal them. I think that's why you didn't get an immediate response to your inquiry. It's all about the risk you are willing to take.

Otherwise, I'd listen for whining upon start-up and during play. An initial click and hum and even brief high-pitched whir (1 second duration) is acceptable. That's just the ballast firing up the lamp and the subsequent spin-up of the color wheel. The fans will make some noise, but it shouldn't be distracting. That's all I can think of. Good luck.
post #21299 of 21377
Internal screen smudges and light tunnel collapses were a problem with this model. Mine has exhibited none of these issues though... Ive thoroughly enjoyed this set.
post #21300 of 21377
Quote:
Originally Posted by scsiraid View Post

Internal screen smudges and light tunnel collapses were a problem with this model. Mine has exhibited none of these issues though... Ive thoroughly enjoyed this set.
I totally forgot about the light tunnel issue some experienced. Yes, that's something that will be evident upon startup, and I would definitely look for it. It'll be a shadow at any border of the TV. Here's an example of the shadow on the left vertical border:



I wouldn't purchase a TV with this problem as it will only get worse. While Samsung agreed to fix certain sets for free, that may be difficult to pull off given the age of these sets now. The only solution would be to replace the light tunnel. In many cases, techs replaced the entire light engine.
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