HP PL4260N and PL5060N Owners Thread - Page 70

Well, I've given up and went out and bought new Panasonic 50" for $800. Even if HP comes back to me and offers to start changing out parts and controller boards etc.--I don't want to fool with it as it sounds like y'all have had many issues even after they've done that. I would simply like a working TV. And I will donate the old one...I did get a phenomenal deal on the 42" HP 2 years ago at under $1,000, but this is really disappointing. A TV should last longer than that.

doolitcd, make sure you set the signal source to antenna and not cable. I've been using an antenna to get OTA HD on my PL4260N for about a year now, and it works great.

I haven't checked this forum for a while, and I'm glad I did. I had been getting intermittant white sparkles on the left side of my display for a few months now, but figured since it wasn't that bad and I was out of warranty that I'd just try to live with it. Today I called HP support and the tech got me set up for a fix without any hassles. The only risky part is that the tech is scheduled to come one day after my wife's due date for our 2nd kid, which I think anyone will probably agree is a dicey manuver for a husband to make. Let's hope he's at least two days late.

well i ran across this forum while searchin for troubleshooting tips........my Hp pl-5060n has a problem only half of the screen comes up now..Hp wont do anything.....anysugestions on what it is and where i can get the parts? thanks..

anyone with tips?

Hi, Im also getting the red sparkle..what's causing it?

The manual, where it says "Hewlett Packard Plasma HDTV"

Here's a quick summary: If you have the sparkle problem and your TV is covered under HP's extended warranty for the issue (search HP's web site), then get your TV fixed or replaced by HP - their service is actually quite if you're covered. If not, you are going to either have to fix it yourself with used/refurbished parts, or you'll be cheaper and probably better off in the long run replacing the TV. That's it in a nutshell. The details are in the many pages in this thread which I won't bother to quote.

Has there been any talk about a class action on this issue?

HP has admitted that there are HP PL4260N problems on their service advisory on their website.

There has been no talk of any class action nor do I see any reason for any class action. You're welcome to consult with your own attorney.

Yes, HP has acknowledged some specific issues but they have also offered remedies - an additional year of warranty and an offer to pay for any repairs for people that funded their own service before the advisories were issued.

Personally, I'm satisfied with the remedies. My TV was replaced at no cost - not even shipping - out of warranty. That was before HP issued the latest advisory that may have affected my original TV.

Have you tried running the setup wizard again and selecting antenna.

I emailed the CEO via their website and even though it was out of warranty, they replaced my HP 4260 with a refurbished unit completely free of charge. Seriously impressed.

They must time bomb these pl4260n tvs
My problem is I have a very dark picture, lighter more towards the center, very hard to make out the details. I believe the back light is out. Not covered by warranty because I have a picture. For $629, I can buy a new unit. Anyone happen to know the part I need that might fix the back light issue. Hp person would'nt tell me saying its something I could not buy.

Its my understanding that the Plasma screen is made up of tiny neon lites which would not need a backlite like the LCD screen does. The plasma screen in this set is made by LG.

My tv has been exhibiting signs of the mal discharge described on the website but was able to get in on the free repair. Other than that it's been a great set IMO.

Well I finally called HP today and complained about the red sparkle.they basically told me it was my fault for waiting this long....I noticed this a long time ago but "really" thought it was my cable box, etc....what do I know??

I got the ole 687.00 or whatever for a repair....I then said I wanted to speak to someone because I can get a brand new LCD for 900.00....

Well I wanted someone higher up on the food chain to call me and he did this morning. He asked me if I was still an HP employee and when I told him I was he offered a replacement, not new because they don't make em anymore.
The 600 plus repair seems excessive but I asked around and that's what they go for...
That's replacement is fine with me..I asked if it was the same model hoping I'd get the newer w/o side speakers but it will be the same..np...eventually it'll be in my bedroom if I can keep my job...I'll get an LCD.....

I should see it by Thurs or Fri this week....90 day waranty..

People are raving about the Sceptre's from Costco's, really cheap...anyone have experience with them or should i get a quality brand like Samsung, LG, etc.?

Got my refurb today..just the panel, speakers, stand and remote stay...so far so good

Surely there has to be an option for all of us who purchease a 4260N or 5060N? As someone who has already poured 600 bucks into m 5060N, I now have the obnoxious "red sparkles". I still suffer from the "flicker" when watching HD Football, or playing Football on my XBOX 360. I'm into this TV for $2600 bucks, and now I'm looking at another $600 to fix it. It just doesn't seem fair to sell a product, and have so many people experience the same issues, and have little recourse. Some of you have had success with HP service. Some of you have extended warranties to take care of the problem. Some of us are still sitting with our broken TV's.

Has anyone seen any formal postings from HP about the "Red Sparkles"? I saw a link further up the thread about a warranty extension, but that link is dead now.

Surely there is enough proof to qualify for a class action?

unless you got a newer version of power board installed it will likely start all over again , " red sparkles " .. good luck ..

unless one of you are a attorney and want to spear head this, a class action suit will amount to little.. i can provide all nec. details , but you will will have to write the brief.

another one who will feel different a few months from now when it starts all over again..

This product is a joke. After 15 months it stops working. Hp refuses to help. Wants $650 to fix it. Can but a new 50 inch for $900 with a two year warranty.

I wouldn't trust HP with you money.

It goes they laugh all the way to the bank.

Don't trust HP all over the internet posting that V are going down in 12 -24 months. That is unbelievable. Many other friends who were wiser bought off brands that are still working fine 3 years later.

Many friends who bought wiser, even off name brands are still running fine 3 years later.

Now I have to get rid of the boat anchor, or buy a boat.

Can you send me the URL for the advisory posted by HP . 15 months and my PL4260N is dead. $650 to fix it, when new 50 inch by LG is $900

How is everybody else getting help and I can't?

I have seen the back light issue on the internet. The buld(s) are easily changed

When you call to discuss tell them you want a call back from a manager and ask what recourse w/o paying 700 for a fix...then ask about a refurb....play the game and hopefully they'll offer..
The replacement 4260 looks new, still has tape on the edges so don't know if it was a factory reject that was fixed or what but so far..a month later it runs fine but of course waiting a month isn't the issue..

I told them that how can they advertise a life expectancy of 20 years and expect us to pay 700 after 2 years for a fix..crazy..

I am having the same issue with my pl4260n that many other people are having. I get sound through the speakers but no picture. Not even the OSD. Anyone on the SoCal area that can fix this tv? Right now it's a $1300 paperweight.

Also, I tried calling the HP Case Managers Line 877-917-4380 ext. 79 but it didn't help. Both times I called that number they said my TV was out of warranty and it would cost $629 for a technician to come out and fix it.

Any ideas on how I can get this fixed/replaced?

-Phil

All of a sudden, I am unable to switch the input to my DVD player. The screen stays blue and says unknown signal. I have not touched anything and this error came up. I have since changed out the cable and even purchased a new DVD player! (was going to get a new one anyways) But it still has the unknown signal message. Any ideas on how to fix this??

The only thing I know to try is unplug it for a few hours and then try it. Power fail might reset the processor.