Originally Posted by emailists
I fully understand that complicated products sometimes develop bugs, etc, but when a company is not set up to respond quickly when such instances arise, that is a major problem.
The Samsung people don't sound like they are setup to handle these problems yet but I believe they are in process. In my case I have to have this projector at home next month due to the upcoming World Cup soccer and don't want it in service when the tournament starts on June 9 due to several people coming to the house to watch on the big screen. I am also waiting for another AVS member (kiwishred) to report back on his repair experience.
Now here is the best review on the H700 projector which precisely describes our problem. It was done by Scott Wilkinson of ultimateAV in May 2005 and you can view it in its entirety here:http://www.guidetohometheater.com/vi...ung/index.html
"When we first turned the projector on and tried to display an image, the colors were totally messed up, with serious flickering and false contouring. A call to Kane's office revealed that this has been known to happen on occasion, and that a hard reset (power off, disconnect power cord, wait a minute, reconnect power cord, power on) usually solves the problem. They also mentioned that the wiring harness inside the projector can become dislodged during shipping, and that once the harness is secured and the hard reset is accomplished, the problem doesn't recur. For us, the hard reset did the trick.
Just before the review was complete, we wanted to perform some final tests, but the projector started acting weird. It powered up normally, but after about 30 seconds, the screen went blank. The first time this happened, a hard reset cleared the problem, just like the initial difficulties we had. When we tried to use the projector a few days later, however, it happened again. This time, after five futile attempts, we had to conclude that it was no longer flight-worthy. Oddly, on two of these tries, the image that came up was not the source, but an inverted, flickering green screen; the inverted condition was apparent because the menu that controls the image orientation came up at the same timeupside down. The problem occurred on both the component and DVI inputs.
I took the projector over to Kane's studio, where it powered up fine (of course!). He determined that the internal software was not the latest version, and he informed me that units with earlier versions of the software were prone to strange behavior in response to IR commands from the remotes of other equipment. TJN certainly has a lot of IR commands flying about his studio, so this made some sense. After updating the software to version 2021, we left the projector on for one and a half hours with no problems."
End of Quote.
There you have it. This is a REAL PROBLEM, we are not imagining it. They blame the wiring harness being disloged during shipping. They also blame the software and how it handles the IR signals of other remotes.
Meanwhile there is no record to indicate any problems at all at Samsung with this product. It is amazing to me.