Originally Posted by cecaa850
Anthem tech suppory is closed for the weekend:
I just finished my first firmware update.....ever.... in an attempt to run ARC software. The firmware seemed to load without a hitch (1.3). The first (and each subsequent time) time I tried to run ARC I get an error message, "ERROR, No calibration files found in application directory that match (code + 0x02)" . When exiting I get a "Measurement procedure failed. Failed to find microphone calibration for unit serial number (my unit's number)".
Have I done something wrong or do you think I have corrupt software?
This is easy to fix. Your firmware install is fine.
The ARC application comes with a pair of licensing and calibration files that authorize your use of ARC for your Anthem and provide the individual calibration data for your specific ARC microphone.
The ARC application is complaining that it can't find those files.
This pair of files will be found on your original ARC install CD in the folder that also has the Setup program for installing the ARC application on your Windows computer. The files are easy to identify as their filename is numbers -- a combination of the serial number of your Anthem and the serial number of your ARC microphone.
Normally these files are copied to the correct location in Windows' Program Files directory when you install ARC, and they survive each subsequent install of new ARC software versions. However, in preparation for the release of ARC for the AVM-50, Anthem changed the name of the folder where it installs ARC. So you need to get those two files into the correct folder.
On your main disk drive, go to the Program Files folder, find the folder inside it where Anthem has installed the ARC application and copy that pair of files into the same place. [Read the text file of installation notes that comes in the ARC V1.2.5 folder you download from the Anthem download page -- or on your original install CD if it comes with ARC V1.2.5. At the end of those notes are the details on the old and new folder names.]
Then you should be good to go.
There have also been rare cases where Anthem sent out the wrong pair of files with ARC. Typically this happens if your dealer has not sent in the correct serial number for your Anthem when placing the order or mixed up your ARC kit with one he ordered for some other customer. So check that the pair of files you have actually do have names that match the combination of the serial number of your Anthem and the serial number of your ARC mic.
If you have the wrong pair of files, this is not something you can fix yourself. Just get in touch with Anthem tech support on Monday and they can email the correct files to you.