Originally Posted by Hawaii AV
I am a long time Anthem D2/D2v owner and user, a reader but first time contributor to this forum. My D2v is a wonderful centerpiece to my dedicated home theater, but it seems to be very high maintenance. The D2v often drops audio when switching between components, or does not output either video or sound (although the display indicates such is functioning) after making a setting adjustment. This has been resolved by manually turning the D2v off and on (resetting?). Somewhat annoying when friends are over, but I have accepted it as being temperamental.
Of late, the D2v does not hold its settings if there is any kind of attempt at saving the settings (for example when using ARC). The recalled user or installer settings do not hold and actually change all settings back to factory default. This problem (I think) arose when trying to adjust settings via Editor, now I cannot even save' user settings as I get an error message saying something about the factory default.
May be part of the same overall problem, but now the D2v will not manually turn on. I can get it up by reinstalling the 2.04 firmware, but as soon as ARC is loaded, etc. I have trouble having it boot up (by hand or remote). I get a message on the display but no functionality or light up of the various system buttons/lights.
Is there something I have done/can do to have this unit fully up and running. Greatly appreciate any direction or assistance. THANK YOU FOR ANY INSIGHTS!!
First of all, welcome to the Cool Kids Thread!
I think you should get in touch with Anthem tech support on Monday. It is possible that there is some external thing doing this (e.g., a shorted cable that is drawing down the power supply, or even low voltage on your power plug), but it sounds to me like you have a hardware failure.
In either case, this sort of stuff is much easier to diagnose if you are on the phone so that you can go back and forth more easily as to what to try next.
Your original problem (loss of audio) could be due to marginal HDMI cables, but you've got a much more serious problem now, so the first order of business is to sort out why you can't power up reliably and why you can't operate with ARC results loaded. Again, give Anthem a call and give them a chance to work through the problem with you. Unfortunately this means you'll have to get up pretty early in the morning due to the 6 hour time zone difference between Toronto and Hawaii.
They will probably ask you to disconnect cables at some point to eliminate the possibility that a cable failure or a failure in one of your connected devices is the root cause here. So if you need to move things so you can get to the cables while on the phone do that this afternoon.
Oh, and if you have to leave a message for them initially, be sure you let them know about the time zone difference.