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Anthem D2/D2v/AVM50/AVM50v/ARC1 tweaking guide - Page 1249

post #37441 of 40779
6/27/12 at 3:46pm
Quote:
Originally Posted by stanger89 View Post

See the link above.

Yep see it but no were does it say its free, just "see your dealer"!!

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post #37442 of 40779
6/27/12 at 4:06pm
Quote:
Originally Posted by stanger89 View Post

See the link above.

Quote:
Originally Posted by Texas steve View Post

Yep see it but no were does it say its free, just "see your dealer"!!

Interesting!
When I looked at the link a couple hours ago it mentioned the 'free' info.
It seems to have been removed in an updated release.
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post #37443 of 40779
6/27/12 at 5:15pm
Updated D2v 3D Manual and Data Sheet available here:

http://anthemav.com/products/anthem-statement/a-v-processor/d2v-3d

The Data Sheet says that upgrades will be available for units purchased after July 14, 2010, but does not say anything about pricing. The upgrade is described as a "dealer install".

Note, the software link on this page has still not been updated to reflect the V3.00 firmware.

The Manual reflects firmware version V3.0x.

ETA: The first page of the Data Sheet has a red tag that says upgrade kits will ship starting August 1. Evidently they've beaten that date. I believe recent purchasers were promised upgrade kits as part of their purchase, and I would presume upgrades would go to those folks first. So the August 1 date may reflect their estimate for when owners of older units could expect shipment of upgrades they order starting now.

Also, it looks like the 3D hardware and firmware is now bundled in all new unit shipment.
--Bob
Edited by Bob Pariseau - 6/27/12 at 5:24pm
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post #37444 of 40779
6/27/12 at 5:35pm
Quote:
Originally Posted by tngiloy View Post

Interesting!
When I looked at the link a couple hours ago it mentioned the 'free' info.
It seems to have been removed in an updated release.

I did read that too. Probably some dealer said to Anthem "hey I don't work for free" so the charges may vary.

Where are the new boards being made?
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post #37445 of 40779
6/27/12 at 5:46pm
The AVM 50v 3D Manual is also now on the Anthem web site. As with the D2v 3D Manual, it reflects the V3.0x firmware.
--Bob
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post #37446 of 40779
6/27/12 at 5:58pm
Quote:
Originally Posted by Texas steve View Post

not on Anthems site,  just announces the 3D no info on free anyware.   can one of you guys give me a link please.   Perhaps I drank too much JD in my youth!

The link makes no mention of the free upgrade but Nick told me it applies to those who purchased from the middle of 2010 onward.
There is a guy on Audiogon selling a D2v, he said was 6 months old, because 3D was important to his family. He doesn't realise he's eligible for the free upgrade. He's taking a big hit on price to get 3D.
John
Edited by jayray - 6/27/12 at 6:10pm
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post #37447 of 40779
6/27/12 at 5:58pm
Hi,, Any comments on my first ARC run? Let me know if i need to change anything. 407403
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post #37448 of 40779
6/27/12 at 7:13pm
^^^ I think you might have a mic placement problem as all plots fall of rapidly after 5 KHz. Please make sure its pointed straight up the ceiling and away from hard or absorptive surfaces like the head rest by at least a foot or so. If you still get the same results (and assuming your speakers don't fall off after 5 KHz), then you might have a faulty microphone and might have to talk with Anthem about getting a new one.

Your sub has a huge dip at 40Hz but ARC has managed to compensate for it but you might want to move it around to reduce or eliminate the dip and ARC will have mroe resources to apply somewhere else in its processing. Thought 40Hz sees like a room height mode for 8 ft. ceilings so raising the sub might also help but hopefully this will not needed.
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post #37449 of 40779
6/27/12 at 8:24pm
Which 3D chipset do they use in their upgrade? Still confused whether its a free upgrade or not for those of us who bought units after 2010. I bought mine (D2v) Jan 2011...
Edited by dmusoke - 6/27/12 at 8:37pm
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post #37450 of 40779
6/27/12 at 8:49pm
Quote:
Originally Posted by dmusoke View Post

Which 3D chipset do they use in their upgrade? Still confused whether its a free upgrade or not for those of us who bought units after 2010. I bought mine (D2v) Jan 2011...

With original paperwork you would apply. Anyone who purchased in the second half of 2010 and later. Contact your dealer for details.
John
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post #37451 of 40779
6/27/12 at 9:14pm
Quote:
Originally Posted by dmusoke View Post

Which 3D chipset do they use in their upgrade? Still confused whether its a free upgrade or not for those of us who bought units after 2010. I bought mine (D2v) Jan 2011...

3D is "pass through". There's no video processing when viewing 3D. So basically what you've got is the 3D-capable HDMI video in and out (which is new) and the HDMI audio processing, which is functionally the same, although there are bug fixes in the new firmware. Your 3D source negotiates with your 3D display, with the signal passing through the D2v unchanged as regards video. The D2v extracts the audio and processes it as normal.

So you don't have things like 2D to 3D conversion in the D2v, or other video processing which might raise the question, "Which 3D chipset". You even lose some things you've likely gotten used to, like being able to view volume changes on-screen, when "pass through" is engaged. When viewing 3D, the 2nd HDMI output of the D2v is also muted to black.
--Bob
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post #37452 of 40779
6/27/12 at 11:20pm
Quote:
Originally Posted by jayray View Post

With original paperwork you would apply. Anyone who purchased in the second half of 2010 and later. Contact your dealer for details.
John

Thanks John ...i've already done so smile.gif .
Quote:
Originally Posted by Bob Pariseau View Post

3D is "pass through". There's no video processing when viewing 3D. So basically what you've got is the 3D-capable HDMI video in and out (which is new) and the HDMI audio processing, which is functionally the same, although there are bug fixes in the new firmware. Your 3D source negotiates with your 3D display, with the signal passing through the D2v unchanged as regards video. The D2v extracts the audio and processes it as normal.
So you don't have things like 2D to 3D conversion in the D2v, or other video processing which might raise the question, "Which 3D chipset". You even lose some things you've likely gotten used to, like being able to view volume changes on-screen, when "pass through" is engaged. When viewing 3D, the 2nd HDMI output of the D2v is also muted to black.
--Bob

Thanks Bob ... but just to be clear, if i future-proof my D2v with this upgrade (as i have a 2D plasma TV set), will i still be able to view volume changes in screen while viewing 2D content on my current 2D plasma but none if viewing 3D content on a new 3D capable TV set i'd get in the future?
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post #37453 of 40779
6/28/12 at 12:36am
Quote:
Originally Posted by dmusoke View Post

. . . .

Thanks Bob ... but just to be clear, if i future-proof my D2v with this upgrade (as i have a 2D plasma TV set), will i still be able to view volume changes in screen while viewing 2D content on my current 2D plasma but none if viewing 3D content on a new 3D capable TV set i'd get in the future?

You lose the on-screen display when Video Configuration "Through" is in use for a Source. For 3D, you have to use Through. For 2D, "Through" is an option you can select in lieu of one of the 4, normal, processed Video Output Configurations. If you use a normal Video Output Configuration for 2D, then the on-screen display continues to work on the Main HDMI Output as it always has.
--Bob
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post #37454 of 40779
6/28/12 at 7:37am
Quote:
Originally Posted by AVfile View Post

Not surprised Tech Support did not know or did not give me all the information.
Were you at 2.14 prior to that?


Yes, 2.14. I think it was 2.14b.

Russ
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post #37455 of 40779
6/28/12 at 8:57am
^ Good to know V3 improved something over 2.14 for non-3D users.

Anthem Techs take note!
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post #37456 of 40779
6/28/12 at 9:50am
CRAP, bought mine in 2009. frown.gif
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post #37457 of 40779
6/28/12 at 1:14pm
Sorry guys. I am moving and do not get to check very often right now. I saw the release on the Anthem Facebook page and then clicked the link. It WAS listed clear as day that the upgrade is free. Maybe Anthem now offers the board for free, but the dealer may charge to install.


I am still out of luck as there is no dealer within hours and hours of where I am moving. If it can be installed by the end user then I am set, otherwise I might be out of luck. I bought mine in spring 2011 though so at least I qualify.

Just checked the links I saw yesterday. Very nice of them to change their annoucement to remove ALL mention of the free part. I have to say this is a FAIL on Anthem's part.

Many of us saw the free announcement and they should have figured out their approach long ago. Now to change it is just down right low class for such a large corp.
Edited by rovingtravler - 6/28/12 at 2:34pm
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post #37458 of 40779
6/28/12 at 1:21pm
Quote:
Originally Posted by rovingtravler View Post

Sorry guys. I am moving and do not get to check very often right now. I saw the release on the Anthem Facebook page and then clicked the link. It WAS listed clear as day that the upgrade is free. Maybe Anthem now offers the board for free, but the dealer may charge to install.
I am still out of luck as there is no dealer within hours and hours of where I am moving. If it can be installed by the end user then I am set, otherwise I might be out of luck. I bought mine in spring 2011 though so at least I qualify.

It's easy to install yourself.
John
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post #37459 of 40779
6/28/12 at 3:23pm
Quote:
Originally Posted by Bob Pariseau View Post

You lose the on-screen display when Video Configuration "Through" is in use for a Source. For 3D, you have to use Through. For 2D, "Through" is an option you can select in lieu of one of the 4, normal, processed Video Output Configurations. If you use a normal Video Output Configuration for 2D, then the on-screen display continues to work on the Main HDMI Output as it always has.
--Bob

Thanks Bob ...will have to use the OSD on the pre-pro should i ever get and use 3D in the future.
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post #37460 of 40779
6/28/12 at 9:36pm
Not interested in 3D, just great sound - any changes with the D2v 3D with Dolby True HD or DTS HD MA sound quality or same as before?
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post #37461 of 40779
6/28/12 at 9:55pm
Quote:
Originally Posted by dmusoke View Post

^^^ I think you might have a mic placement problem as all plots fall of rapidly after 5 KHz. Please make sure its pointed straight up the ceiling and away from hard or absorptive surfaces like the head rest by at least a foot or so. If you still get the same results (and assuming your speakers don't fall off after 5 KHz), then you might have a faulty microphone and might have to talk with Anthem about getting a new one.
Your sub has a huge dip at 40Hz but ARC has managed to compensate for it but you might want to move it around to reduce or eliminate the dip and ARC will have mroe resources to apply somewhere else in its processing. Thought 40Hz sees like a room height mode for 8 ft. ceilings so raising the sub might also help but hopefully this will not needed.

Quote:
Originally Posted by veerapaneni View Post

Hi,, Any comments on my first ARC run? Let me know if i need to change anything. 407403

Not Sure Why . I have used another microphone. But the plots fall after 5KHZ. and i dont think all my 6 speakers failed. Can someone give me a clue please. I am confused.
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post #37462 of 40779
6/28/12 at 10:49pm
Quote:
Originally Posted by rovingtravler View Post

Just checked the links I saw yesterday. Very nice of them to change their annoucement to remove ALL mention of the free part. I have to say this is a FAIL on Anthem's part.
Many of us saw the free announcement and they should have figured out their approach long ago. Now to change it is just down right low class for such a large corp.

There's been a plan since 2010 and it hasn't changed. "Free" was removed from the web because it applies across the board whereas the plan applies to US/Canada only and within a promotional period. The extra word was a slip, copied from a US/Canada dealer e-mail memo blast, and corrected on the web page about as quickly as it went up. Sorry for the inconvenience. If at time of purchase your dealer said you're entitled to a free upgrade, you're entitled to a free upgrade. Conditions apply, starting with proof of purchase date. For details or to check for eligibility, contact your dealer. Upgrades will be provided in phases according to purchase date. If your dealer is no longer around, or vice versa, and you have the original invoice, contact tech support.

Large corporation? That's flattering but all of Paradigm is a small business by US standards according to this table:

http://en.wikipedia.org/wiki/Small_business#Size_definitions
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post #37463 of 40779
6/29/12 at 7:33am
According to the Anthem website there's a circuit board replacement and a software upgrade. This is for units purchased after July 14, 2010.
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post #37464 of 40779
6/29/12 at 8:26am
Quote:
Originally Posted by Kensmith48 View Post

According to the Anthem website there's a circuit board replacement and a software upgrade. This is for units purchased after July 14, 2010.

It's the HDMI daughter board, inputs 1-4, that is replaced and then the latest firmware.
John
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post #37465 of 40779
6/29/12 at 10:30am
So is the new version of the FW released, is there still only one FW for both 3D and non-3D units?

Is the 'no audio' issue fixed for the non-3D units?
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post #37466 of 40779
6/29/12 at 10:49am
Bob or Nick,

Were there any internal board revision changes for the AVM 50v sometime in 2010 0r 2011? I have a 50v with a revision C HDMI Mezzanine RX_VC daughter board dated August 26, 2008. ( I can see it through the grill.) Firmware version 3.0 is no-go for me. (I tried it 5 times, followed all proper procedures, downloaded it new each time etc.) I called tech support, spoke to Z and he said it's the first and only time he has heard of my problem (Only hdmi 1 or 5 work with sound and picture, others produce picture only unless 1 or 5 has a source playing on it.) Could there be an HDCP issue here? I had no such trouble with previous firmwares. My A/V equipment is quite standard: Panasonic Bluray, PS3, Toshiba HDDVD player etc, so no surprises there. All HDMI cables inspected and tested good in 2 different systems and a many different sources. Will 3.0, upon its general release, become the universal standard firmware for all all 50v and D2V models or will it be limited to 3-D enabled models only? Perhaps I have a very early revision product which is not compatible with 3.0 firmware? I'm attempting to understand what is going on with my unit so I need more input please.

Thanks
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post #37467 of 40779
6/29/12 at 10:57am
Quote:
Originally Posted by Certz View Post

Bob or Nick,
Were there any internal board revision changes for the AVM 50v sometime in 2010 0r 2011? I have a 50v with a revision C HDMI Mezzanine RX_VC daughter board dated August 26, 2008. ( I can see it through the grill.) Firmware version 3.0 is no-go for me. (I tried it 5 times, followed all proper procedures, downloaded it new each time etc.) I called tech support, spoke to Z and he said it's the first and only time he has heard of my problem (Only hdmi 1 or 5 work with sound and picture, others produce picture only unless 1 or 5 has a source playing on it.) Could there be an HDCP issue here? I had no such trouble with previous firmwares. My A/V equipment is quite standard: Panasonic Bluray, PS3, Toshiba HDDVD player etc, so no surprises there. All HDMI cables inspected and tested good in 2 different systems and a many different sources. Will 3.0, upon its general release, become the universal standard firmware for all all 50v and D2V models or will it be limited to 3-D enabled models only? Perhaps I have a very early revision product which is not compatible with 3.0 firmware? I'm attempting to understand what is going on with my unit so I need more input please.
Thanks

Version 3.0 beta is for both 2D and 3D.
John
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post #37468 of 40779
6/29/12 at 2:02pm
Quote:
Originally Posted by Nick @ Anthem View Post

There's been a plan since 2010 and it hasn't changed. "Free" was removed from the web because it applies across the board whereas the plan applies to US/Canada only and within a promotional period. The extra word was a slip, copied from a US/Canada dealer e-mail memo blast, and corrected on the web page about as quickly as it went up. Sorry for the inconvenience. If at time of purchase your dealer said you're entitled to a free upgrade, you're entitled to a free upgrade. Conditions apply, starting with proof of purchase date. For details or to check for eligibility, contact your dealer. Upgrades will be provided in phases according to purchase date. If your dealer is no longer around, or vice versa, and you have the original invoice, contact tech support.
Large corporation? That's flattering but all of Paradigm is a small business by US standards according to this table:
http://en.wikipedia.org/wiki/Small_business#Size_definitions


If need be I will go to the dealer 2+ hours away in TX. I would like to have the upgrade as I have 3D products. Again thank you for the information.

Thank you for the information, but Wiki has nothing. Please use the NAICs system to determine small or not small business. I actually am a contracting Officer for the US Federal Govt and must buy all purchases of $150,000 or less from small business based on the NAICS codes for that product or service. http://www.census.gov/eos/www/naics/


Sonic frontiers, Anthem etc.. Not sure how big your company actually is. The code closet I could find is 423620 (2012 codes) and is for consumer electronics wholesalers and the size standard for Small business is less than 100 employees not a dollar value.
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post #37469 of 40779
6/29/12 at 8:56pm
So, if I have a D2v that was purchased in early 2009 can it be upgraded to 3D? If yes, what will that cost and when will the upgrade be available?

Thanks, Mike
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post #37470 of 40779
6/29/12 at 9:04pm
Quote:
Originally Posted by CycloneMike View Post

So, if I have a D2v that was purchased in early 2009 can it be upgraded to 3D? If yes, what will that cost and when will the upgrade be available?
Thanks, Mike

It can be upgraded. Cost is around $400-500 and once the free ones are done then they will start on everyone else.
John
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