Originally Posted by bballer
I have a HP dv7 6c20us laptop with windows7. Whenever I try to use ARCt the software tells me that it failed to initalize wave capture audio device.. When I check the device it states that it is working properly. What could be the cause?
The ARC application uses a Windows sound capture software element to access the mic. This is installed as part of a default Windows 7 install, but if you did a Custom install you might have excluded the Media portions of Windows. If that's what's going on, you can tell Windows to add that Media stuff back in to your existing Windows 7 install.
Another possibility is that you mistakenly ran the ARC application as downloaded -- i.e., without Installing it first. You need to install the ARC application (with the Setup.exe installer program that's part of what you get), and then run the installed version.
A third possibility, if your ARC install CD is quite old, is that you have a version of ARC prior to when it was made Windows 7 compatible. The fix for that is to download the ARC V3.0.2 install kit from the Anthem web site. Unzip that and you will have a folder. Dive into that folder and find the Setup.exe program (the installer). Don't run that yet.
Now insert your original ARC install CD. If the installer on the CD starts up automatically just Quit out of it. Dive into the CD and find the Setup.exe program on it. In that same place will be two files with names made up of numbers (your Anthem processor's serial number and your ARC mic's serial number). These are your ARC license and individual ARC mic calibration data file. Copy those two files from the CD to the same place as the Setup.exe installer in the downloaded version. You can now eject the CD, you are done with it.
Then run the Setup.exe program in the downloaded version. It will install ARC V3.0.2 and copy the two files where they need to go as well. You will end up with an ARC shortcut on your desktop which you can use to run the installed version of ARC.
As always with Windows, it is a good idea to reboot Windows after installing or uninstalling something before you do anything else. And before doing a re-install, it would probably be a good idea to go to Control Panel > Add Remove Programs and uninstall the old, non-working copy of the ARC application (then reboot).
If you give Anthem tech support a call, they can walk you through figuring out what's up. It's not complicated, but it goes easier if you have someone on the phone with you.