Originally Posted by TJG55
Bob and AVfile et. al..
Thanks for the replies......have tried all you have suggested to no avail. Only thing left, rerun ARC but I hold out little hope. Will try reseating boards as last resort before shipping out to Anthem. Have sold a ton of Anthem and read this forum very carefully and have never heard of this situation. ???
Anyway I want to relate an experience I just had.
It might just be a clue to some of what others including yourself are experiencing with strange behavior.
I took my D2v to my dealer last week to have the 3D board and latest firmware installed. Normally I would do something like this myself.
Since Anthem sent the dealer the boards and it was part of the deal when I purchased the D2v last year I went along with Anthem's suggestion the dealer was best equipped.
So the dealer installed the boards and did the firmware install. I watched the entire procedure and it went flawlessly. The board install was perfect and the dealer used a laptop with RS232 connector built in and the firmware was installed and the update was reported by the software as Successful. Mistake we made was not connecting the unit to sources and a TV before taking it home. I returned home.Installed the D2v and everything looked good. Except I only got 2 channel stereo +sub and some sources no longer worked. There was no video through HDMI setting available and the oudio output was extremely high at even a setting of -40 on the volume control. Everything checked OK. The unit displayed the correct firmware etc v3.09h, and the setup was correct.
I reloaded the v3.09h software and each time it was successful but no changes. I even tried v3.09f still no good.
A call to Anthem was not very helpful as the tech, who I will not identify, seemed uninterested and was not helpful.
I contacted the dealer who also called Anthem.
Anthem was sure the 3D board was defective and suggested the dealer order another board . I took the D2v back to the dealer and he reloaded the software again. Stll a successful install but not working correctly. The dealer uninstalled everything and started over.
Not working. Another call to Anthem. Now this tech said, "you know we have a problem with some of the HDMI boards where the mounting holes for the L shaped mounting brackets are misaligned and might be too small and it prevents the board from seating properly".
What ? You guys at Anthem knew this and did and did not say anything to anyone ?
The dealer again disassembled everything. This time he took all he brackets completely off. Under the top board are two sets of bladed contacts which appear to be not seating completely.
This time the dealer carefully installed the top board again. Starting at one end and rolling it in place from one end to the other. In other words not inserting it straight down. So now it was installed but without any of the brackets.
They re-installed the software and the unit worked perfectly.
Now the dealer installed the brackets while physically holding the boards in place so they could not move and retested the unit.
This leads me to believe the boards that hold the HDMI connectors can be installed correctly yet the unit does not function correctly.
The L shaped brackets pull the boards and cause a partial disconnect of the terminals connecting the boards.
This appears to be caused by the plastic pins Anthem uses to mount the boards. This allows the L brackets to mis-align the boards from each other.
Anthem should issue this as a service recall and provide hard vertical board mounts instead of the flexible plastic pins to the main board..
It might be worth any user having unidentifiable trouble to remove the unit's cover and dismount the upper board completely.
Re-install the upper board without any brackets starting at one end and rolling it in place. Disconnect all the cables while doing this and re-install all the cables.
Then re-install the firmware and test the unit.
Then install the brackets while physically holding the HDMI boards in place as you tighten the brackets.
Thought I would pass this along as Anthem does't think it important enough to want to