Originally Posted by Supertaint
I am at a complete loss with ARC. I have hooked up the rs232 to a keyspan 19hs to the usb on my laptop. I have also hooked up the mic on another usb. When I run arc on the computer, the 50v shuts off, then turns on to sets to FM,display flashes a few times and I just get the error "failed to initialize wave audio capture device". I am running windows 8 and have already updated the keyspan drivers, shut off virus scan, checked the baud rate and rs232 is set to off. Anybody know what simple step I'm forgetting this time?
ARC uses a portion of Windows to access the signal from the ARC mic. It is complaining that it can't get that going. In Windows 7 it was possible to install Windows without the Media components, and this would happen. The fix was to tell Windows to add those components into your Windows 7 install (which you can do without having to do a complete re-install). I don't use Windows 8 and don't know if a similar Windows configuration situation might exist there.
The other possibility is that you have some other sound input hardware (e.g., a built-in mic) which is getting in the way. For Windows 7, Anthem has a short document for how to check/correct this. I don't know if they've got that for Windows 8.
Your best bet is to call Anthem Tech Support and let them walk you through checking the ARC mic access on your Windows 8 computer. This would include things like making sure the mic cable is fully inserted at both ends and that Windows itself can actually see and access the ARC mic.
In the meantime, try going into Control Panel and Uninstalling the ARC application. Then download a fresh copy of ARC V3.0.2 from the Anthem web site and install that. If you originally installed ARC from your ARC install CD, that CD may have an older version on it. Depending on HOW old that CD is, you may also need to manually copy the two files from it which are your ARC license and your individual ARC mic calibration data file. These are on the CD where the Setup.EXE program (the installer itself) is located. They have names made up of numbers -- the serial number of your AVM 50v and the serial number of your ARC mic. Download and Unzip the ARC V3.02 install kit from the Anthem site. Go into the resulting folder a couple levels and find the Setup.EXE program. Now insert your original ARC install CD. If its installer starts up automatically, just quit out of it. Now go into the CD and find the Setup.EXE program on it, and thus the two files with the ARC license and ARC calibration data -- the two files with names made up of numbers. Copy those two files from the CD to the place in the downloaded version where you found the Setup.EXE program. Now eject the install CD; you are done with it. Finally run the Setup.EXE from the downloaded version. It will install ARC V3.0.2 and copy the two files to the right place at the same time.
You should reboot Windows after Uninstalling your current ARC and also after doing the new install.
If this is your FIRST time using ARC, it is also possible that you have a faulty mic or faulty mic cable. It's pretty rare, but it happens. Anthem Tech Support can get you warranty replacements.