Originally Posted by Shazbatz
Hello everyone. I have a sound issue with a used Anthem D2 I just purchased. When using HDMI sound signals (Blu-ray,HD cable box) i'm getting very weak to almost no dialogue. Other sounds do come in (movie music, etc..). Some stations on cable box do work fine and some don't. With Blu-ray/DVD i'm getting barely any dialogue.
HDMI video also seems fine. I checked the settings and reset to factory default, but still no luck. When the D2 if fed with another type of digital sound signal (coax,optical) it sounds perfect. I ran my CD player to it (coax) and it sounds fine with music. IMO the unit is faulty. Any opinions or ideas? Anyone experience this?
Presuming this is a used D2, you were wise to do the Reset Factory Defaults. Now, assuming you've not had time to do your own ARC run for the new unit, you should also go into Setup > Source Setup and turn Room EQ OFF in each Source definition you are using at the moment to disable the prior owner's ARC setup from confusing things. (Reset does not erase the prior ARC setup.)
Your problem is almost certainly in the Center channel (as explained in the posts above). So start by verifying that Center is working in the first place.
Begin by doing ANOTHER Reset Factory Defaults to eliminate any chance your personal settings are confusing things. If you lose video, make ONLY the changes in Setup necessary to get video back.
Now, go into Setup > Level Calibration. In the first line set the Test Mode to Manual and then scroll down the lines checking for presence of the test tones. In particular, make sure you are getting a test tone from Center.
If you are not getting a test tone from Center, double check that its amp is coming out of stand-by. Perhaps you don't have your amp Triggers wired properly or configured properly so that only the amp for the Left Front/Right Front speakers is turning on. (The Reset will have undone any personal changes you made in the Triggers table, so redo those now as needed.)
Next check that you are using the correct output socket for Center on the back of the D2. Check that you are using the Center-1 output in the top row of the set of output sockets and not Center-2 just below it. While you are at it, check the socket in use at the amp, and also check the speaker wiring for Center leaving the amp and at the back of the Center speaker.
If no easy answer found there, then power down and swap the Left Front and Center output plugs at the back of the D2. Power up and try the test tones again. Does the Left Front test line produce a tone in the Center speaker? Does the Center test line produce a tone in the Left Front speaker? If no output on Center speaker then the problem is external to the D2 (wiring, amp or speaker). If no output on Left Front speaker then the problem is in the D2 and we need to check further.
If that test says the problem is in the D2, then first check what firmware version you are running. Press Select once and it will show on the Front Panel Display. You should be running v1.33 in your D2. If not, download it from the Anthem site, connect up your Windows computer with a serial cable and install that firmware. Note the instructions: Do another Reset Factory Defaults prior to the install, and also pull the wall power for all of your attached HDMI gear (display and sources) prior to doing the install so that there's no chance you have a live HDMI connection during the install. The D2 firmware download can be found here:
If still no luck after making sure you have the right firmware, then your D2 may need service.
--BobEdited by Bob Pariseau - 6/26/13 at 10:45pm