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Anthem D2/D2v/AVM50/AVM50v/ARC1 tweaking guide - Page 1370

post #41071 of 42686
^ I suggest you don't fiddle with it yet. Listen a bit and see if you can detect any problems. I'd like to find an answer for why your solution level is so low before you start tweaking this.
--Bob
post #41072 of 42686
Quote:
Originally Posted by Bob Pariseau View Post

^


What are you running on your Windows computer. Windows 7 or what? I'd like to find an answer to the low level of the solution.

If you adjusted Setup > Level Calibration > Test Level as I describe in my PM to you, the level of the solution should be a bit above 70dB and you are bit under 60db now.
--Bob

I am using windows 8 64 bit. My SPL Meter is Checkmate CM-140 using Slow and C. In the Level Calibration, I used -6dB with reference to my SPL.
post #41073 of 42686
^ We've had mixed reports posted here of whether or not Windows 8 actually works with ARC. At this point I believe Anthem thinks it DOES work with ARC, but clearly there's something up here.

I don't think this has been nailed down yet, but if you have access to a Windows 7 or Windows XP computer I suggest you install ARC on that and redo your ARC setup.

If you find the other computer works OK (gets you a solution just above 70dB without the excess ambient noise warnings), please do send an email to Anthem Tech Support with the details on your specific Windows 8 computer and configuration along with the info about what ARC did on Windows 8 compared to the other computer.

In fact if you look up a few posts here you'll find a follow up from another guy who's having problems with ARC on Windows 8. The 2 of you might want to exchange some PMs to see if you can spot a similarity in your Windows setups that might be out of the norm for other Windows 8 users.



I do NOT think the solution you've got now is unusable for listening tests. It's just the frustration of getting there in the first place.
--Bob
post #41074 of 42686
Ok thanks, I will try it with windows 7 tomorrow and report back.

I am going to bed now, 11pm here ..Goodnight..smile.gif
post #41075 of 42686
^ Sleep? Sleep? Audiophiles are allowed to Sleep?

Gosh!

biggrin.gif
--Bob
post #41076 of 42686

Bob, and others with your Mode Presets for Bluray gong into your D2V are please - A-H  Im not sure I have mine right mine are Right -  I have a 5.1 system

A: Anth logic-cin

B PLIIX Movie

C PLIIX Movie

D THX Ultra2 Cinema

E. Dolby D Ex

F. THX Ultra2 Cinema

G  DTS-ES Matrix+THX

H  None

post #41077 of 42686
^ Steve,
There's no "right" -- this is all personal preference. You can change audio surround Mode on the fly while watching something. Press the Mode button and use the Arrow keys to cycle through the available choices.

When you find a preference for a particular choice you can make that the DEFAULT whenever that type of audio content is played from that Source. That's what the Mode Presets are for.

One thing you need to know is that Mode Presets will let you set choices that don't actually apply in your configuration. So for example, in a 5.1 speaker setup, the choices for how to expand sound into the Rear speakers of a 7.1 speaker setup obviously don't apply, but you can still select between them in Mode Presets.

Now, when you actually go to PLAY something, the choices offered by the Mode button and Arrow keys are limited to only those that actually apply. If you begin playing content in a Source the Anthem will automatically adjust the default you have specified in Mode Presets to the appropriate "nearest thing" that actually applies.

You also need to know that some choices are not available if you enable the THX post processing. So for example, with THX post processing active you won't be able to change to the Academy Mono choice.

All of this stuff is actually described in the Manual, but since the interactions are a bit complex, it can be confusing. It is much easier to learn the options in practice -- by playing stuff with or without THX post processing turned on, and then going through the available choices with the Mode button and the Arrow keys until you become familiar with the options actually available.



My personal preference with ARC is to never use the THX post processing. So that eliminates a good chunk of choices.

I play stereo music as Stereo.

I play stereo movie tracks using PLIIx. Note that the choice of PLIIx Movie vs. PLIIx Music vs. PLIIx Games is only available if you have a 7.1 speaker system because the three of them only differ in how they generate content for the rear speakers.

I play stereo TV programs using AL Cinema.

But again, these are all personal choices. There's nothing wrong with deciding you prefer to do it differently.
--Bob
post #41078 of 42686

I believe there is a problem with the latest release candidate 3.10.  I think I saw some one else mention it as well.

 

With Dolby Digital (HD or not),  on a 5.1 system, it shows input of LRC sub and LS and RS,   then on output it shows only LRC sub when you toggle though the info.    So, L&R Rears are NOT playing.

 

so just switched to a different source (Dolby Dig Direct TV) and it does the same thing on a 5.1 system

Input LCR LFE, LS, RS 

Output  LCR Sub

 

NO SURROUNDS!!


Edited by Texas steve - 7/13/13 at 2:50pm
post #41079 of 42686
Quote:
Originally Posted by Bob Pariseau View Post


Yes you can roll back to the older firmware, but before you do that, check the obvious stuff. The most likely thing is that either your speaker configuration (in Setup) is not setup up correctly, or if you are using Triggers to bring your amps out of standby that the Triggers configuration is not setup correctly and so only the LF/RF amp is coming alive. It is also possible that you have selected Stereo audio surround mode by mistake.

Start with the basics. Go into Setup > Level Calibration and check that you can get a test tone from each speaker. If not, then check that the amps are coming out of standby.
--Bob

I have exactly the same problem as detailed in my last post.  I believe there is a problem with 3.10

post #41080 of 42686
Quote:
Originally Posted by Texas steve View Post

I believe there is a problem with the latest release candidate 3.10.  I think I saw some one else mention it as well.

With Dolby Digital (HD or not),  on a 5.1 system, it shows input of LRC sub and LS and RS,   then on output it shows only LRC sub when you toggle though the info.    So, L&R Rears are NOT playing.

so just switched to a different source (Dolby Dig Direct TV) and it does the same thing on a 5.1 system
Input LCR LFE, LS, RS 
Output  LCR Sub

NO SURROUNDS!!

Me too.
There seems to be a problem with DD5.1 in the v3.10.
I played a bluray (Oppo 103 bitstream out) with a DTS-MA track and it worked fine.
I played a DVD with a DD5.1 track and nothing from surrounds. I have a 5.1 speaker setup.
I watched Dish Sat and programs in stereo worked fine in all channels--- I have it set to Anthem Logic for 2.0 sources. With a DD5.1 source I get R/C/L/Sub-- No Surrounds.

There is something wrong with v3.10's handling of surrounds (and maybe rears) of DD5.1.

I have not tried a DTS 5.1 soundtrack yet. I will try later.

If someone has not contacted Anthem yet about this glitch let me know and I will contact them.

If someone with a 7.1 setup could check and see if the glitch affects surrounds and rears, please do and let us know.

I guess that's why its still on the password protected page.

Tom
post #41081 of 42686
I reloaded factory defaults and played one source (PS3) with same result: No surrounds. So I reloaded firmware v3.09 and surrounds are back. There is something incompatible with my hardware and the new software.

Thanks,

Lee
post #41082 of 42686
In my 5.1 speaker setup, I'm *NOT* seeing a problem. I just checked again, testing LPCM 5.1 input and also Bitstream input of DD 5.1 and DTS 5.1. Tested using the Channel ID tracks from AIX Audio Calibration, Blu-ray, and also Disney's "WOW World of Wonder", SD-DVD.

So perhaps the problem is limited to 7.1 speaker configurations?

NOTE: In my checks -- i.e., where I did *NOT* find a problem -- the Select button display for output also shows the Surround speakers active for output, as expected.



Folks having this problem with v3.10 should DEFINITELY email Anthem Tech Support with details. D2v or AVM 50v? Serial #? 3D upgrade installed? Speaker configuration 7.1 or 5.1? Source device -- Bitstream or LPCM input -- and which test tracks are doing what.

Also check that the Setup > Level Calibration test tones continue to work correctly.

If you built a NEW ARC configuration for v3.10, mention that as well. If you re-Uploaded a PRIOR configuration (which is what I did), mention that.

If anyone having this problem is using ARC but did NOT re-Upload your ARC solution after the firmware install, doing that might be a good thing to try.



ETA: Very important, folks -- do NOT expect Anthem to pick up on this just because you post here. You need to get the details DIRECTLY to Anthem Tech Support. I did just send an email to Nick @ Anthem alerting him that something seems to be up with v3.10.
--Bob
Edited by Bob Pariseau - 7/13/13 at 8:04pm
post #41083 of 42686
It shouldn't make a difference, but for everyone having the problem with v3.10, did you install on top of "official" v.3.09 or some later "test" version? One of the posters stated that was the case. What about the rest of you?

In my case (no problem observed), I installed v3.10 on top of "test" v3.09j.

Also, did you follow the instructions and (1) Reset Factory Defaults before the install, and (2) Make sure all your HDMI connections -- both Sources and Display -- are not live DURING the install?

For that last one, I recommend you pull wall power from your HDMI Sources and Display, since some HDMI devices keep their sockets live even when the device is supposedly OFF.
--Bob
post #41084 of 42686
I installed on top of last official 3.09. I first observed the 3.10 problem on various 5.1 inputs before reloading arc. After reloading arc., I also played a 7.1 disc with nothing to the surrounds or the rears. I didn't disable the rears to test a 5.1 speaker configuration. I see someone else has a 5.1 system with surround problems. I wonder if possibly some test version prepared the way for 3.10, and going through all the test versions, heaven forbid, would yield a good result for 3.10. Could someone post the email address for Anthem Support? Is it just Nick@Anthem?

Thanks,

Lee
post #41085 of 42686
Here are the three ways to contact Anthem Tech Support, as posted by Nick. The link takes you to a "web form" in your browser, the second is an email address, and the 3rd is, well a phone call. It is best to use these ways rather than sending to a specific person, just in case that person is tied up on other stuff:

Quote:
Originally Posted by Nick @ Anthem View Post

email:
http://www.anthemav.com/Contact-Technical-Support


This is the same as sending an e-mail to tech@anthemav.com except that e-mail has a spam filter which can on occasion remove wanted messages from newly seen sender addresses.


phone:

(+1) 905-362-0958, option 2

EDIT BY BOB: From Nick, July 14, 2013: The new, better phone number for reaching Anthem (or Paradigm) Tech Support: (+1) 905-564-1994 option 6


This is more effective for new issues than trying to contact an individual's extension. Off-peak hours are midweek, midday. If all lines are busy, almost guaranteed on Monday mornings and Friday afternoons, simply leave a voice message including your inquiry and someone will reply at earliest opportunity.


Just to be clear, Nick's responsibilities no longer include Tech Support, so it is best to send info to Tech Support directly.
--Bob
Edited by Bob Pariseau - 7/14/13 at 6:00am
post #41086 of 42686
Quote:
Originally Posted by lk100 View Post

I installed on top of last official 3.09. I first observed the 3.10 problem on various 5.1 inputs before reloading arc. After reloading arc., I also played a 7.1 disc with nothing to the surrounds or the rears. I didn't disable the rears to test a 5.1 speaker configuration. I see someone else has a 5.1 system with surround problems. I wonder if possibly some test version prepared the way for 3.10, and going through all the test versions, heaven forbid, would yield a good result for 3.10. Could someone post the email address for Anthem Support? Is it just Nick@Anthem?

Thanks,

Lee

Each firmware install is complete in and of itself. If the behavior really is different depending on what was installed before then that's a bug (something not initialized properly by the install).

Did you Reset Factory Defaults prior to the install and also make sure you had no live HDMI connections DURING the install?
--Bob
post #41087 of 42686
Quote:
Originally Posted by Bob Pariseau View Post

Each firmware install is complete in and of itself. If the behavior really is different depending on what was installed before then that's a bug (something not initialized properly by the install).

Did you Reset Factory Defaults prior to the install and also make sure you had no live HDMI connections DURING the install?
--Bob

Bob,
I installed over v3.09j.
Saved user settings and reset to factory defaults. I unplugged all HDMI connections.
I have a 5.1 set-up.

Its not my first rodeo. I've been doing firmware upgrades since my D2 came with v1.1.. Don't think its anything I did, or did not do.
I was not getting sound to my surrounds with DD5.1 input with v3.10.

FWIW, my D2v does not have the 3D upgrade.

I reverted to v3.09 official and everything is fine.

Tom
post #41088 of 42686
^ Sure, just trying to isolate possible differences.

OK, then, is there anyone having the problem who DOES have the 3D Upgrade, and if so, are you seeing this on the new HDMI 1-4 inputs? (My testing which showed no problem was using HDMI 1 input on my D2v/3D.)
--Bob
post #41089 of 42686
Quote:
Originally Posted by Bob Pariseau View Post

Each firmware install is complete in and of itself. If the behavior really is different depending on what was installed before then that's a bug (something not initialized properly by the install).

Did you Reset Factory Defaults prior to the install and also make sure you had no live HDMI connections DURING the install?
--Bob

Yes, I loaded factory defaults and had no live HDMI connections. I was able to re-install 3.09 with no problems. I do not have the 3D board.

Lee
post #41090 of 42686
post #41091 of 42686

OK ....just installed RC v3.10 on my D2v and all seems OK. My setup is as follows:

 

5.1 audio configuration...

No 3D board...

Upgraded from v3.09j...

 

I tested all channels using both test tones in the Anthem setup menu and the Oppo 105 audio menu. All 6 speakers respond correctly when told to play.

 

- David

post #41092 of 42686
^ The problem may only manifest with Bitstream input of DD 5.1 tracks.
--Bob
post #41093 of 42686
Quote:
Originally Posted by dmusoke View Post

OK ....just installed RC v3.10 on my D2v and all seems OK. My setup is as follows:

 

5.1 audio configuration...

No 3D board...

Upgraded from v3.09j...

 

I tested all channels using both test tones in the Anthem setup menu and the Oppo 105 audio menu. All 6 speakers respond correctly when told to play.

 

- David

David and Bob  No 3d board, 5.1 system, upgraded from 3.09l , I DO have the surround problem,  but just like you the internal tones DO play in surrounds.   However - when I have any 5.1 surround program (from DTV or BR) I get no sound out of the surrounds.  If you put on any 5.1, then scroll though the info on screen (time, ser#. version, input, output etc) input will say all channels, but output will say LRC+ sub  NO SURROUNDS.   please check via scrolling though the info on screen vs what the front display says - mine "says" 5.1 and I can raise the surrounds level, but to no avail as scrolling shows its only LRC and sub out.

post #41094 of 42686
Quote:
Originally Posted by Bob Pariseau View Post


Each firmware install is complete in and of itself. If the behavior really is different depending on what was installed before then that's a bug (something not initialized properly by the install).

Did you Reset Factory Defaults prior to the install and also make sure you had no live HDMI connections DURING the install?
--Bob

Bob as stated I DO have test tones to the surrounds, and the front display shows Im getting 5.1 (DTV or BR), but when I scroll though the info of the Anthem D2v (time, ser#, in, out etc)  it shows Input of LRC LFE and LS RS, but  when I scroll to the output is only shows LRC Sub.    Interesting that I can raise the level of the surrounds but of course to no avail as the output shows only LRC sub, no surrounds.

 

Can you and Dumsmoke please run though your on screen info (vs just what the front display says) and see what it says for your input and output.

Lee - did you notice this as well?

post #41095 of 42686
Hmmm...so far it looks like it may be an issue with the non-3D units. Will have to see if David can confirm it on a DD 5.1 signal. I'm sure Anthem will be all over this once it is pinned down. I've never messed with the betas on my D2 or D2v but am watching this closely since it was a release candidate.
post #41096 of 42686
Nick @ Anthem tells me they've pulled the v3.10 Release Candidate firmware from the password protected download page while they investigate this.

At the moment "test" firmware v3.09l (thats "L" as in Lucy) is on there. HOWEVER, the most recent change to the Dolby stuff came in that version so it should be suspect as wall.

If you are rolling back to earlier firmware -- instead of simply waiting for Anthem to repost a less broken version of v3.10 -- then "test" firmware v3.09j should be safe.



Also, Nick mentioned that there is a new, better phone number for reaching Tech Support. I've edited my post above, but I'll also post it here:


From Nick @ Anthem: New, better phone number for reaching Anthem (or Paradigm) Tech Support: (+1) 905-564-1994 option 6


--Bob
post #41097 of 42686
On my D2v/3D, I've tested DD 5.1 Bitstream input on HDMI 1 (i.e., the new hardware), on HDMI 8 (i.e., the old hardware), and on Optical Digital 2 (just to be different).

I found no problem on any of them.

And yes, in my v3.10 setup, the Select button info displays show the Surround speakers as active for output during these tests (in addition to proper audio coming from them)
--Bob
post #41098 of 42686
Quote:
Originally Posted by Texas steve View Post

Quote:
Originally Posted by dmusoke View Post

OK ....just installed RC v3.10 on my D2v and all seems OK. My setup is as follows:

5.1 audio configuration...
No 3D board...
Upgraded from v3.09j...

I tested all channels using both test tones in the Anthem setup menu and the Oppo 105 audio menu. All 6 speakers respond correctly when told to play.

- David
David and Bob  No 3d board, 5.1 system, upgraded from 3.09l , I DO have the surround problem,  but just like you the internal tones DO play in surrounds.   However - when I have any 5.1 surround program (from DTV or BR) I get no sound out of the surrounds.  If you put on any 5.1, then scroll though the info on screen (time, ser#. version, input, output etc) input will say all channels, but output will say LRC+ sub  NO SURROUNDS.   please check via scrolling though the info on screen vs what the front display says - mine "says" 5.1 and I can raise the surrounds level, but to no avail as scrolling shows its only LRC and sub out.

Steve, do your recall testing this in v3.09l ("L" as in Lucy) prior to installing v3.10? The last change to the Dolby stuff was made in v3.09l.

Also, your post suggests this is happening with ANY 5.1 input format. So far, I thought we had determined this is only happening with Dolby 5.1 Bitstream input -- either lossy DD 5.1 or Lossless Dolby TrueHD 5.1. Are you seeing the failure with other 5.1 input formats as well? LPCM 5.1, DTS 5.1, DTS-HD MA 5.1?
--Bob
post #41099 of 42686
I also just checked my D2v/3D, v3.10, with a higher bit-rate, DD+ 5.1 Bitstream input on HDMI 1 -- again no problem. Audio is happening in the Surrounds and the Select info displays show the Surrounds active for output.

In terms of other settings, I have:

1) ARC active
2) Dolby Volume OFF
3) THX post processing OFF
4) 5.1 speakers configured
--Bob
post #41100 of 42686
By the way, however this turns out -- either a quick turnaround fix, or back to the drawing board with v3.09 staying as "official" for now -- I want to point out how valuable the posters in this thread are to the community of Anthem enthusiasts!

It is much MUCH better to catch this stuff BEFORE it gets posted as "official".
--Bob
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