Originally Posted by soapman72
You are a genius! Yes, that is exactly what the resolution says (1440x480i), while all other sources (HDMI) are reported correctly.
Now, would you be willing to email me 1.11g if you have it? If you could, I would be in your debt. If i am not already pushing my luck, what is the proper way to update the software? I figure I need to write down all my settings, and do a reset to factory settings, but what exactly is the proceedure?
I ran a video board questioner that Frank sent me from anthem, but I'm guessing this is slightly more involved. Thanks again, at least I am feeling like this problem is software, not hardware related. If you want to email it to me, my email address is firstname.lastname@example.org
I don't have any of the AVM50 software (it's a different build than the D2 software since the hardware is different), and in fact I'm still on original D2 V1.11 myself.
Anthem tech support will e-mail the version you need to you if you don't get it sooner. In any event, they'd likely appreciate knowing that you are doing an update so that they can track which versions are fixing which problems for which people.
WARNING: For folks tempted to do an upgrade using the original V1.11 software that is available for download from the Anthem web site, be aware that some small percentage of owners have had SIGNFICANT problems with this install due to issues with the installer application itself (improper timings in the way it talks to the Anthem from some Windows computers). The install may not work, and in extreme cases the install may leave the Anthem in a state that is tricky to recover from. These problems were fixed by Anthem in roughly the V1.11c software, but for reasons known only to them they've left the original V1.11 software up on the web site. The test software versions that Anthem tech support emails to people, V1.11e and etc., do not raise these concerns.
[Note that if you do the original V1.11 install anyway, and it completes normally without complaint then you are golden. It worked just fine for you and you don't have to worry about what I just said. If the install of the original V1.11 fails, it might very well work using a different computer. It is OK to retry the install on top of the failed version.]
Anthem is telling folks that the next significant update of its software is only a few weeks away. If you don't have a pressing need to install new software right now, my recommendation would be that you wait for that release RATHER THAN installing the original V1.11 software from the Anthem web site. If you DO have a pressing need, I suggest you contact Anthem tech support, and get one of the test software versions from them to use instead of the original V1.11 from the web site. The V1.11e test software is (as of today) the version reported here as having the fewest issues.
Here is the belt & suspenders approach to doing the update:
* Write down all your settings that you can't simpy remember. Be sure to note both your Setup menu settings and your Video Source Adjust settings for each input.
* Turn off your system.
* Turn off the Anthem's back panel power switch.
* Physically disconnect any HDMI source devices and also your HDMI display from wall power unless you are ABSOLUTELY 100% SURE that they don't power their HDMI socket when they are in their Off/Standby mode. Do not skip this step. The software install will fail if there are any live HDMI connections to the Anthem, and quite a few HDMI devices leave their HDMI sockets powered even though the device itself appears to be turned off.
* Hook up a correct serial cable between the back of the Anthem and the Windows computer you intend to use. You want a "straight through" cable (pins 1-9 go to pins 1-9), not the identical looking cable, sometimes called a "null modem" cable, that swaps some wires. It is best to use a computer with a real serial port instead of a USB/serial adapter. If you DO use a USB/Serial adapter, you may need to turn on "Xon/Xoff" flow control to get it to work correctly.
* Turn on the back panel power switch of the Anthem. Leave all other devices off.
* Use the Anthem Setup Editor application to save your Setup menu settings to a PC file. The application will turn the Anthem on itself as necessary. Use the latest version of the Setup Editor that you have -- the one that came with the new software from Anthem if you have it, otherwise at the very least the V1.10 software version. Exit that application.
PLEASE NOTE: Skip the next step if your current software is older than V1.04. Live Video Settings Editor was introduced as part of the V1.04 software, and it doesn't function if your Anthem is currently running software older than that. Just write down your Video Source Adjust settings manually.
* If you have the V1.11g version (or later) of the Live Video Settings Editor application, use it to save your Video Source Adjust menu settings -- for all input sources -- to a file on the PC. If you have an older version you will need to depend upon the settings your wrote down. Exit that application.
* TIME OUT! Think carefully. Have you written down ALL of the Anthem settings you need to write down? OK, then proceed.
* Power on the Anthem. Go to Setup / Save and Restore Settings and do a Reload Factory Defaults. This will cause you to lose your video display but you can still see what's going on using the Anthem's front panel display. When the reload finishes, Back out of the Setup menu and power off the Anthem normally. Leave the back panel switch of the Anthem in the ON position.
* Run the software installer application. It will turn the Anthem on and off itself as necessary during the process. Typically the process will take about 15 minutes including the verification passes. *DO NOT INTERRUPT THE INSTALL* Make sure your computer won't go "to sleep" for example, during the install.
* If the install fails with an error, it is safe to try it again. Contact Anthem if you can't get it to install (rare with the current versions).
* Once the install completes normally, turn on the Anthem and, using the front panel display and the pictures of the menus in your user's manual to keep from getting lost, go to Setup / Save and Restore Settings and do a Reload Factory Defaults AGAIN. These will, of course, be the defaults for the new software you just installed. Back out of that and turn off the Anthem.
* Using the Anthem Setup Editor application, restore your Setup menu settings to the Anthem from the PC file where you saved them. Exit that application.
* If you have the V1.11g (or later) version of the Live Video Settings Editor application, use it to restore your Video Source Adjust menu settings for all input sources from the PC file where you saved them. Exit that application. Turn off the Anthem.
* Power off the Anthem using the back panel switch. Disconnect the serial cable. Plug your HDMI sources and HDMI display back into wall power.
PLEASE NOTE: If you are upgrading from a software version older than V1.06, be aware that Anthem changed the list of available video output resolutions in V1.06. Your old video output resolution setting will likely not restore automatically. This means you will likely need to go into Setup / Video Output and manually correct your video output resolution to get your display live again.
* Power up your system. You should have a good display. If you don't have a display for any reason, remember that you can examine/correct Setup menu settings using the Anthem's front panel display.
* Go through all of your Setup menu settings and compare them to the values you wrote down. In particular, go to each overlayed device you are *NOT* using (i.e., DVD2 or DVD3 or whatever) and "disable" it in the first line of it's Setup / Source Select menu page.
* For each input (normal or overlayed) you ARE using, start video from that device, select it as the Anthem input, and bring up the Video Source Adjust menu for it and verify any settings you want in there. Double check the Video Source Adjust / Info panel to be sure the input and output signals are reporting what they should be reporting.
In reality the menu settings will likely survive just fine if you install the new software on top of the old without going through all the steps of saving settings, reloading factory defaults and etc. But the process above is the SAFEST approach.