Originally Posted by garzanium
in RS6 News.......
So in saturday I am watching Valkarie* the movie..2 minutes in there is a nice airstrike sequence...sounded awesome at -15 db...well,after that dialog sounds funny. I ask my friend if he hears anything vibrating on the coffee table....Nope, its my speaker.
I listen carefully and discover it is the main driver. I slowly push it in, and it does this horrible glass on glass sound. Like screwing in a light bulb my friend describes it.
I call MA this morning and get a call back, explain the situation and the guy asks me for my address. He said a new driver would be in the mail.It was a blown voice coil according to him.That simple.
That is good customer service. I'll keep you guys posted with some pics of the inside of my RS6 during install.
Yes, I was pissed at the fact it blew....really pissed( I cant tell ya how Valkerie was, too much think about my speakers!) but I hope to get this back up and running.
So this is a followup to my post from 6-15...a month ago
I gave MA a call that monday, well....long story short(kinda)
I call them back 2 weeks later and they guy basically didnt send it out for some reason or another. He asks me for all my info again..
I keep getting "ya, I dont have any info on it from the guys in Buffalo NY I'll keep you posted via phone or email" as I am requesting a tracking #. This continues till today when I call and talk to the 3rd person I have talked to at MA, they give me a tracking #, this is from request, never did I get an email or call. It is at my door by the time I get home...
luckily I had a star hex from one of my rifle scopes to take the driver out, but ya, you guessed it, no hex in the box to remove the speaker.
Good customer service? you decide....thats what my post is about
Anywho...here she is
what your RS6 inside looks like