Originally Posted by bw40584
I just bought the 720 and set it up. What I am finding out is that in order to use this devise I have to use the soft keys to the sides of the lcd screen for anything that I want to do. This is VERY uncomfortable at best and not intuitive at all. None of the hard buttons except for the volume work to do anything....making me have to use the soft keys to do anything, which means holding the remote in an uncomfortable position up at the middle of the remote with the huge back end hanging out back. Please, someone tell me there is something I haven't done and this is not how it is suppose to be.
I don't want to insult your intelligence or anything, but if you're unaware, you can assign any function to whatever key you want.
For example, I have my 720 configured so that the "Prev" button (next to "Mute") actually functions as the "select/display info" button for my PS3 (I have a Nyko USB dongle plugged into my PS3), "Ch+" as "square/menu" and "Ch-" as "triangle". These are just examples, you can assign any function that's already present in that particular device's database to any key on the 720 that you want.
All you do is login to your account either through the software or the website (sorry I forgot what the website was, maybe someone else can point it out to him if he doesn't have the software), create your activity, and from the Activities tab, click "Customize Buttons" for the desired activity, and voila. Heck if you wanted, you could program your activity such that the Volume+/- were switched with the Ch+/- if you wanted.
I hope this helps and I haven't misinterpreted your situation. OR are you referring to the hardware itself, i.e. the hard buttons on your remote literally don't work? If so, I'd exchange it with your retailer and get a new one.
All in all, the Harmony remotes take a bit of fine-tuning to your needs, but once you do, they are an absolute PLEASURE to use. Good luck.