Originally Posted by nuttyinnyc
I am assuming you are returning this TV because of a clouding issue that is affecting your PQ, Understandable but stop and consider a few things.
Do not let anyone touch this TV but an authorized SONY repair man!!! If you do you open a maze of trouble that you will not be able to get out of.
First thing first. Your TV is under warranty and Amazon is a certified dealer. Call Sony and ask them where is the closest Authorized repair shop, sometimes it could be a little mom and pop shop right down the street. If you have a place close to you, they should be able to make an in-home pick up and do the repairs. Or send it to SONY for you. Plus if you can wait a fix is going to be available soon. If you can wait, I would wait if I was you.
If you are annoyed enough that you don't want to deal with that. Call Amazon and ask them of their return policy, be carefull because this can be very expensive. they might charge you 15% restocking fee, plus they will not do what you want(dismount and repack) That may be an extra service. Not sure about it but this is what I have read about them and big items. If they sent it "freight" that means they only delivered it and maybe check it for any damage. I think Amazon will send you another freight label for you to send it back and you might have to pack it. Just seems like a lot of trouble to give up so fast. I know the Clouding can be bad but exhaust all other options before sending the TV back. Good luck man!
well if you mean aside from the horrid USB fix that while its being sent to me i probably will not only refuse to install (and cant because the mount blocks the port) but will likely get me into trouble if they ever do get a more appropriate fix.
while i did call and asked them "that fix doesnt sound like it really helps" and their response was "this is the fix we're offering and we consider the matter closed.....but our engineers are constantly working solutions" so i dunno, aside from a class action lawsuit that will take years for sony to honor their commitment and whip their factory into shape so they can replace everyones tv, i dunno what a real solution would be.
unless of course the guy took my suggestion to read the viper technique and pass it onto the engineers so they can actually authorize these cerified repairment to do something for us other than come over and stare at our tv.
btw, sony told me that regardless a repair person wont help me if my tv is mounted, as it has to be fully accessible, i explaiend to them that if their USB update didnt help or made it worse that i would have to spend money to unmoutn it and i wanted to know if a repair man could even help or could actually use a method that may work like the viper technique or if he would just stare at it, and the guy said "you're getting a bit ahead of yourself".....yeah that pissed me well off, technically i'm already at that point.
I may not return it, i dunno, it may just not be worht the extra money to unmoun it for amazon, and with the really low price "i" got i could probably just sell it (even with the medium clouding) to break even once these new tv's come out with this supposed cloud proof led backlighting (when is that happening? spring?)