Originally Posted by tlogan6797
I know you have a keen eye, but who REALLY spotted that flaw?
It was me. As the carpet went down I noticed something. At first I thought it as a crush mark and would spring up. Toward the end of the day when all the scraps were picked up an the carpet was vacuumed it was pretty noticeable.
During the final walk around I pointed it out to the 2 guys (who at by that time had worked 11 hours none stop, complaining about my stage) they said "don't worry it's just a crush mark".
I told my wife that I thought the carpet had a flaw and she spotted it in about 5 seconds.
After they left I got out a work light and got on my hands and knees and could pretty much tell what the problem was. The manager came by the next business day and was expecting to just fluff it up with some cleaner and couldn't believe it.
He e-mailed my pictures to the company and they couldn't believe it. They hired some independent "inspector" from West Va to drive over and inspect it. That was a full day round trip for him (cha ching!). He showed up with his wife who had a great interest in how to do the Linacoustic walls, He had a dinky little pocket digital camera and he snapped a shot.
His conclusion was that at the mill something got behind the carpet raising it up and that section got sheared.
So the replacement carpet is on it's way. The two poor guys who layed it, get to do it all over. Luckily the don't need to do the stairs, riser or stage.