Originally Posted by vinodk
Do you have to request the firmware CD or do they send it out automatically if the card was filled out? BTW how do I check the firmware version on the player?
If you sent in the red (pink) card that was in the box with the HD DVD player you will be sent the first update for sure... the email is quoted below, I added the BOLD
lettering to the text in the first paragraph.
Dear Valued Toshiba Customer:
Our records show that you returned the Firmware Update Request card that
was included with your HD DVD player, and asked both that we send you the
first firmware Update Disc and that we notify you by email when it became
The first Firmware Update Disc is now available and, if you have not
already received it, you will receive it by mail soon. This firmware
update addresses certain disc playback and HDMI/DVI related problems
identified by Toshiba. To update the firmware in your HD DVD player,
please follow the instructions provided with the Firmware Update Disc.
Should you experience any issues with updating the firmware in your HD DVD
player, or if you have any questions regarding your HD DVD player, please
contact Toshiba's Customer Solutions Department at 1-800-319-6684.
Thank you for your business.
Toshiba Customer Solutions Department
National Service Division
Toshiba America Consumer Products, L.L.C.
*If you did not indicate on the Firmware Update Request card that you would
like to receive emails from Toshiba about future firmware updates, and you
would like to receive such emails in the future, please reply to this email
with the word "ADD" in the subject line.
**If you would prefer not to receive emails from Toshiba in the future,
please reply to this email with the word "UNSUBSCRIBE" in the subject line.
***If you would prefer to receive emails from Toshiba at a different email
address, please reply to this email with the word "CHANGE" in the subject
line, and with your name and new email address in the body of the email.
Active Email Address: XXXXXXXXXXXX
I think this answers my question in my previous post. I'll be calling them to get the 1.4 sent to me.
Software version numbers are found in the Setup Menu under GENERAL > MAINTENANCE > UPDATE Pages 56 and 57 of the XA1 manual.