Originally Posted by Cap'n Preshoot
True, a known issue, but also true that it only affects a very small number of sets compared to the total number of sets sold, about 1 in 20 sets (5%) according to a local Mits servicer. However, it seems to be occurring more often in higher humidity areas. That having been said, I'm in Houston, TX which is pretty much like living in pea soup 7 months out of the year tho I have not had a problem with mine (knock on wood). Of course we run our central air pretty constant from about the 1st of April through Thanksgiving every year.
5% is high enough for Mits to order a service bulletin but you can bet it won't happen......The downside is that failures will appear as this particular technology matures, ie the particular problems associated with these model sets will become evident as us consumers have them in our homes. Light boxes failing in less than six months, bulbs burning out at far less the rated hours stated, where we the consumer will suffer is when these occur out of warranty.
I'm still on the fence with Mits, they release these DLP models as technology changes every 8-10 months and it seems that these sets aren't as bullet proof as they promise. Granted their CS is better than Sony, Samsung and Panasonic but I am a little leery at this time with the current xx731/2 and xx831 sets. They are at the end of their product cycles and can be had at some great prices but I would like to see what improvements they make in their xx733 sets rolling out over the next month or two. They typically learn what the failure issues are from their service records and I hope they make the necessary improvements in the newer sets.
Bottom line: If you are having any issues, make sure they are documented thoroughly with Mitsubushi Service or Consumer Relations. The consumer relations number you call is in the far east and it has been hit or miss with me whether they properly document any issues. If you are having any intermittent problems that come and go, I'd still make the call as it may be the only way to protect yourself once your set goes out of warranty. They use your phone number as the case file number. Do not be shy about requesting a call from a supervisor, that call will be from MDE in Irvine, CA and not from an offshore call center.