Originally Posted by gypsy0901
I am a current owner of a Mitsubishi Rear Projection TV Set, V33 Chassis, model number WD-52631 which is broken due to a blown lamp. Due to final outcome of lawsuit against Mitsubishi, I am entitled to receive a free new mesh design replacement lamp. According to the court order, I am supposed to take photos of the serial number and model number labels and call in to the phone number listed in the notice I received in the mail. Well, I called thaqt phone number and was told to fax in the photos of the labels as well as a photo of the blown lamp. I have the photos now but do not have a form to fill out to fax in with the photos. the person answering the phone at 1-855-842-8248 is so incompetent. She tells me to fax in the photos and gives me the fax number but how will Mitsubishi know where to send me the new lamp? Shouldn't there be some type of document I should complete and fax in with the photos? the woman answering the phone doesn't know anything. So I just typed up a letter addressed to Mitsubishi and will fax in that with the required photos. Hopefully, this is all that is required by Mitsubishi as I wasn't told of any form needed to fill out and mail or fax in to Mitsubishi.
Does anyone know of a document that I need to fill out and fax in as well as the photos in order to receive the free replacement lamp? HELP!!! I am without a TV now and would like to get it repaired.
My TV is only 4 years old and I have had to replace the lamp twice on my own and this will be the 3rd time I replace it...
I'm sorry you seem to be having so much trouble. How many hours does your set have on it? Depending on your hours of use, 3 lamps may or may not be excessive. The lamps in DLPs are supposed to be replaceable, and that is a good thing, as you get a like new picture with just a new lamp. The older lamps typically last 2000-4000 hours, but in newer sets they are reported to last 4000-6000 hours.
The WD-52631 is a 2006 model, which makes it 6 years old. Did you buy it used?