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Westinghouse 42" LCD w/1080p Part II, MSRP ONLY - Page 30

post #871 of 7781
I ordered on that Saturday as well - I chose 6/29 for delivery - (the earliest was 6/26). On 6/28, a CSR called to tell me that BB was out of stock, and 7/13 was now the earliest date based on manufacturer projections, which I accepted.
Earlier today, however I noticed on BB website was listed this Sunday as the first del. date available in my zip code. I called up and was able to resched. for Sunday, which is good since now I may actually have the set before my credit card payment is due.
post #872 of 7781
[EDIT]Set: 1.19
Well I finally got home and did some more testing with the set. It formats my bios screen correctly (unlike my sceptre did with HDMI port). Setting it to 1080p is a snap and windows detects the monitor correctly including model #. Haven't used SM and looking for dead pixels seemed rather futile to me since they were so damn small that I had to squint to even look around and it just hurt my eyes honestly......

HDMI port works fine for 1080i from my motorola HD cable box and looks more sharp than via component. The highest VGA setting for the 360 actually leaves 2 small black bars on the right and left side so I have to use fill mode. So far no lockups though I have had this weird problem when the set goes idle from not having detected any input it sort of stops taking commands to come back on.
post #873 of 7781
Quote:
Originally Posted by MarkTO View Post

LukFilm if you ever come to my town I owe you a beer. I went down to Best Buy today not expecting the coupon to work since the BB Saturday price was so good to begin with but they redeemed it without a quibble. The whole process took only 2 minutes. If I knew how this whole thing would play out I would have bought two. Thanks again for the heads up.

Glad I helped someone save even more money. Where do you live?

Quote:
Originally Posted by Slick Rick View Post

My local Best Buy did not redeem that coupon for me. The manager stated and showed me on the coupon, in fine print, that the markdowns are taken from regular price and I could not use it because I purchased the tv during the Saturday deal.

These adjustments are always YMMV, sorry it didn't work out for you. In case of failure I always try a different shift with a different CSR to increase my chances of price match
post #874 of 7781
Quote:
Originally Posted by Zoglog View Post

i'm guessing this process doesn't work for us that ordered online. Correct?

Correct, only works on in-store purchases (expires today!).
post #875 of 7781
YMMV= Your Mileage May Vary
post #876 of 7781
Quote:
Originally Posted by LukFilm View Post

Glad I helped someone save even more money. Where do you live?



These adjustments are always YMMV, sorry it didn't work out for you. In case of failure I always try a different shift with a different CSR to increase my chances of price match


LukFilm,

What is YMMV?
post #877 of 7781
just bought my westy about 2 hrs ago at bb.
post #878 of 7781
Thread Starter 
Quote:
Originally Posted by Slick Rick View Post

LukFilm,

What is YMMV?

Y-our M-ileage M-ay V-ary

and guys, no more coupon talk please

Happy Fourth all
post #879 of 7781
[quote=mbuchana]Now that I've had my set for about three weeks, I thought I'd post my mini-review in case it is helpful. Fortunately, this forum was very helpful in knowing what to expect, so the "bad" things about the monitor were pretty much already known. This is my second HD set--I was having no luck getting my previous 6-year old Toshiba 40" CRT RPTV repaired (long story), so I'll make some comparisons to that set along the way.

I have firmware 1.16.

mbuchana,
I also have firmware 1.16
I bought the set a week ago, found it as an un-used open box at BB, the last of the Westy's available in Denver metro that was not an floor display at some point. I also have a Tosh CRT 348f85. The picture of the Westy with very minimal tweaking is astounding in HD, running through a Moto HD/DVR box with HDMI cable. The sharpness of the picture, the depth and coloration are astounding, happy I went with it.
By the way, I used the Sony remote codes to program my Comcast remote.
post #880 of 7781
Anyone know of a stand for the TV that can raise the height about 4-6 inches? The stand it comes with is a little to close to the ground for my setup. I need the TV to be lifted some so the bottom of the TV clears my lexicon processor. I don't want to wall mount it either.
Right now it is sitting in front of my processor and blocking me being able to see the readout of my processor.
TIA
post #881 of 7781
Ok I just finished with a phone call with Westinghouse Customer Support. I have good news for those of you that live in the Los Angeles Area and received or have a defective tv. Call 1-866-287-5555 and speak with a customer service rep and tell them what kind of problem you are having with your tv. They will need the serial number, model number, and date of purchase. You will also need to have the tv set up with two (2) sources (dvd player, vcr, hd box, etc.) so they can run some trouble shooting over the phone. Once they have gone through the trouble shooting with you they will give you an RMA number which you will need to write on 3 sides of the box. Now ask them if you can deliver the the defective tv to there distribution center and exchange it for a new one. The center is located at 12150 Mora Dr., Santa Fe Springs Ca 90670. They will set up a time and date for you if you call after 9am PST. They need to arrange it first with the warehouse. I was also told to have my name, address, phone number, RMA number, Model Number, and an explanation of Problem on paper with the tv and a copy of my receipt. Hope this helps.
post #882 of 7781
I emailed Westinghouse about the lockout problem on Saturday 7/02. Today I received this reply:

"Thank you for your inquiry.
"Please fully reset your monitor by disconnecting the power cord for no
less than 5 full minutes. If this does not resolve the problem
permanently, please call us so we can collect some more detailed
information about your product so that we can investigate the problem
you are experiencing.

"If you have any further questions, you may contact us through email, or
by calling us toll-free at 1-866-287-5555, between 9am and 9pm Eastern
Standard Time, Monday through Saturday. One of our technicians will
assist you."

Westinghouse Digital Support Staff

Since I haven't seen this suggestion posted earlier, I offer it here.

I'm about to unplug the set....
post #883 of 7781
Quote:
Originally Posted by GT6 View Post

I emailed Westinghouse about the lockout problem on Saturday 7/02. Today I received this reply:

"Thank you for your inquiry.
"Please fully reset your monitor by disconnecting the power cord for no
less than 5 full minutes. If this does not resolve the problem
permanently, please call us so we can collect some more detailed
information about your product so that we can investigate the problem
you are experiencing.

"If you have any further questions, you may contact us through email, or
by calling us toll-free at 1-866-287-5555, between 9am and 9pm Eastern
Standard Time, Monday through Saturday. One of our technicians will
assist you."

Westinghouse Digital Support Staff

Since I haven't seen this suggestion posted earlier, I offer it here.

I'm about to unplug the set....


I just emailed Westinghouse about my lock-up issue just so they have it in the record. Here's what they responded:
"Thank you for your inquiry.
I will assure you if all people had this problem we would have heard
about this from more than just a handfull of customers. Avs forums are
not a reliable source for such information; They have no access to our
sales records or service records. Furthermore not all TV owners visit
this forum.
.....
"
post #884 of 7781
Quote:
Originally Posted by pendola View Post

Ok I just finished with a phone call with Westinghouse Customer Support. I have good news for those of you that live in the Los Angeles Area and received or have a defective tv. Call 1-866-287-5555 and speak with a customer service rep and tell them what kind of problem you are having with your tv. They will need the serial number, model number, and date of purchase. You will also need to have the tv set up with two (2) sources (dvd player, vcr, hd box, etc.) so they can run some trouble shooting over the phone. Once they have gone through the trouble shooting with you they will give you an RMA number which you will need to write on 3 sides of the box. Now ask them if you can deliver the the defective tv to there distribution center and exchange it for a new one. The center is located at 12150 Mora Dr., Santa Fe Springs Ca 90670. They will set up a time and date for you if you call after 9am PST. They need to arrange it first with the warehouse. I was also told to have my name, address, phone number, RMA number, Model Number, and an explanation of Problem on paper with the tv and a copy of my receipt. Hope this helps.


Is this gonna give you a new firmware?
post #885 of 7781
I have a question about the service menu settings that PeterS posted.

He said in his post:
Quote:


You will need to change the RGB Settings for each and every input you use individually, as each has its own memory settings.

Do we do this by changing the "Source" field in the Service Menu, and then changing the RGB values, or by changing the actual input source on the TV before entering the service menu?

Thanks
post #886 of 7781
Quote:
Originally Posted by rockytong View Post

Is this gonna give you a new firmware?

I already had the new firmware 1.19 and still had very bad vertical banding issues. The tv I purchased was built on 6/19/2006. I would think that all the tv's in the westinghouse warehouse now have the new firmware since the tv I received from BB online on 7/1 already had it. Either way I am going to test the new tv before I leave the warehouse.
post #887 of 7781
can you bypass the internal scaler on the westy? thanks ahead of time and has anyone used any type of external scaler for this set yet?(thats if you can bypass the internal one)
post #888 of 7781
Quote:
Originally Posted by Jon610 View Post

can you bypass the internal scaler on the westy? thanks ahead of time and has anyone used any type of external scaler for this set yet?(thats if you can bypass the internal one)

Why would you want to do that? I thought the Westy scaler is good.
post #889 of 7781
moderator

no more coupon talk: now original post is gone too

I tried to be nice but you guys wont let me.

Thread is for technical issues only
post #890 of 7781
Got mine today at noon. So far so good. Is there a link to FW upgrades that we can do as a customer? Also any links to docs for the service menu?
I guess I should have waited and used the coupon but who would know one was coming out.
Hooked up to a DCR247N and a Liteon 5005. The component inputs have standard even black bands top and bottom but the HDMI from the 247 to the westy has slightly different size horizontal standard black bands on the bottom and top. No big deal since I think it is a HDMI/ 247 player issue. Viewing at 1920X540 over the HDMI form the 247. Any suggestions on a quality DVD HDMI player that will do a vertical stretch[EDIT]

1.16

2/9/2006
post #891 of 7781
Quote:
Originally Posted by venk View Post

moderator

no more coupon talk: now original post is gone too

I tried to be nice but you guys wont let me.

Thread is for technical issues only

Sorry. Guess my jubilation made me forget the rule. Back to Tech Talk for me.

Quote:
Originally Posted by swanlee View Post

Anyone know of a stand for the TV that can raise the height about 4-6 inches? The stand it comes with is a little to close to the ground for my setup. I need the TV to be lifted some so the bottom of the TV clears my lexicon processor. I don't want to wall mount it either.
Right now it is sitting in front of my processor and blocking me being able to see the readout of my processor.
TIA


Quoted because I'm looking for an animal like this also. I did find this guy but the max screen size is much smaller than the westy while the max weight seems to support the 42w2.
post #892 of 7781
Quote:
Originally Posted by Zoglog View Post

[EDIT]Set: 1.19
Well I finally got home and did some more testing with the set. It formats my bios screen correctly (unlike my sceptre did with HDMI port). Setting it to 1080p is a snap and windows detects the monitor correctly including model #. Haven't used SM and looking for dead pixels seemed rather futile to me since they were so damn small that I had to squint to even look around and it just hurt my eyes honestly......

HDMI port works fine for 1080i from my motorola HD cable box and looks more sharp than via component. The highest VGA setting for the 360 actually leaves 2 small black bars on the right and left side so I have to use fill mode. So far no lockups though I have had this weird problem when the set goes idle from not having detected any input it sort of stops taking commands to come back on.

So does this mean you successfully connected a PC via HDMI @ 1080p without sparkles?

Okay, I thought I would share a little, since I found it helpful to read what others had experienced in their purchase process (especially L.A.-area people):

-Found out about the 6/10 deal that night (while I was in the store) and was stopped in my tracks as the last unit they had in stock was bought literally minutes before I asked.
-Went home that night and began the ordering process on BB.com. I get through every step of the ordering process with the low-low price, and when I get to the last page (order confirmation) the price had jumped to its current BB price. Yeah, you read that right; they changed the price on me in the middle of the order. I equate that to picking up an item on the shelf at a store, waiting in line at the register, and finding that they changed the price on you while you were in line. Totally unethical.
-After butting heads with the .com CSRs and "research team" I was told they could do nothing to match the price - at this time I had no idea how many people had gone for the deal, and how many calls they must have gotten on orders and price matching for this unit alone. Crazy.
-I eventually get a rain check from the local B&M BB to allow me to get it from them at the 6/10 price whenever they get them back in stock.
-I wait patiently everyday as I check online for their in-store stock of this unit. Then see it no longer be available for delivery in my area. Then I read from so many reliable sources that the TV will be discontinued and I will have no affordable options for a TV close to this quality.
...
-I then come to discover, here, just how much differing information can be spread on the internet regarding the business practices and policies of one company selling one product. Holy hell. And I didn't even read the original 100+page thread! In these 30 pages alone I have read 50 differing suppositions, heresy, rumors and 'facts' about this monitor's availability and performance. I love AVS, I have learned more here than I could have ever imagined possible, but we are not immune from the pitfalls of every public message board - mainly that anyone can say anything, no matter how credible they believe it to be, and it can spread like wildfire and turn into fact. I can usually manage to keep a level head when reading in a forum about what-one-guy-heard-from-a-buddy-who-was-told-by-a-relaible-source-within-the-company, I just hope that everyone else can take this all with a grain of salt and not jump to conclusions.

-Anyway, I went back to the store on the 26th and spoke with the salesman who was helpful to me in the original rain check acquisition. He looked it up and the system would allow him to order it and schedule a delivery on the 28th. I did it, at the 6/10 price, and crossed my fingers.

Of course, I don't have it yet, not after further delivery attempts on the 1st and today. But each time the day before I received one call in the morning telling me my delivery time, and one in the late evening telling me my TV 'wasn't sent over from the store' yet. See, the delivery center has two default inventory codes: "S" if the item is at the store, and "W" if it's at the warehouse. They don't have a code for "neither place has one in stock yet, doofus, quit promising me you'll deliver it when you can't." I eventually spoke with a very nice girl at the Chino Hills warehouse, and she told me they have -22 on hand (meaning orders without stock on hand) and had 90+ on order for mid-July delivery. This was later nailed down to either a July 6th or 8th delivery from Westinghouse (someone has it wrong, clearly). This lays credence to the delivery dates provided to people in mid-July - BB was waiting for their scheduled delivery. So I wait, too.


I know this has a lot more to do with BB than the TV, but since much of this thread has focused on the purchase process of the TV as much as its technical merits/tweaking, I hope it sheds some light on the facts of one person's ordering experience from a retailer that, let's face it, is inextricably linked to nationwide sales trends and pricing for most major consumer electronics. I plan to write a full and complete detailing to BB corporate once the ordeal is finished, praising the efforts of the local CSRs and bemoaning the lack of support from their .com counterparts. If anything, maybe we can collectively put a dent into their less-than-ideal business practices concerning this item and maybe for other items in the future.

Who am I fooling? David only beat Goliath the one time. He would have been clobbered in a rematch.
post #893 of 7781
Re: 1080p via HDMI

As for a tech question, I thought it had been discussed/discovered that once one of the DVI ports had been 'trained' to accept 1080p, the the other DVI and HDMI ports would 'fall in line,' so to speak?

Has anyone tested this in any sort of analytical way? Can someone with the apporpriate equipment try this, perhaps running 1080p via DVI for a number of days, then trying the other DVI port, then finally the HDMI? This post here - http://www.avsforum.com/avs-vb/showt...&&#post7941421 - by mrscintilla seemed to indicate he had done so successfully.

Thoughts?
post #894 of 7781
Quote:
Originally Posted by ZippoMan View Post

Why would you want to do that? I thought the Westy scaler is good.

it may be ok. but if you think this way then why would you use a upconversion dvd player then??
post #895 of 7781
My Monitor is presently sitting at the westinghouse facility. I spoke to a very friendly CSR(who also has a twin sister who is a csr-LOL). She told me that they have been on break for a week and only 1 man deals with the problem TV's that come in for repair/replacement. I repeated that back to her and she said yes---1 guy. He is very backed up since they have been off for a week and i may not get my new monitor until the end of July.

I started talking to her about some issues with the TV and she said that they have received very very few calls about any problems with the tv and firmware. I told her to go to avsforums and check out the thread on Westinghouse. She said that usually they find three guys posting over and over again about the same problem.
post #896 of 7781
Quote:
Originally Posted by Jon610 View Post

it may be ok. but if you think this way then why would you use a upconversion dvd player then??

I tried this out yesterday. I have a Samsung V9650 that I feed 1080i to the Westy with an HDMI to DVI-1 cord. When set to 1080i or 720p, the movie I was playing was full screen.

I went to the player and set the spec to 480p and the same movie was now letterboxed.

World's Fastest Indian needs the Fullscreen of the Westinghouse for best effect!
post #897 of 7781
Quote:
Originally Posted by noahabel View Post

So does this mean you successfully connected a PC via HDMI @ 1080p without sparkles?


yes

http://www.avsforum.com/avs-vb/showt...&&#post7941387

Quote:
Originally Posted by ZippoMan
Why would you want to do that? I thought the Westy scaler is good.


not that good. my bravo d1 does a better job and my pc even better.
post #898 of 7781
Does any1 have any problems with the speakers that's on the set of the tv? I think mine has problems. While watching regular tv, its hard to notice, but while listening to musics, i notice how sometimes the sound goes loud and then soft again.

I think this is because music has greater range of sounds, ie: low pitch to higher pitch, and when watching TV i don't notice this because generally, human voices have less range.

Any inputs or comments? any1 experiencing similar problems?
post #899 of 7781
ok I changed the SM RGB to the recommended starting values and I can't help but things look a bit yellow.

Anyway i've noticed something disturbing. I'm not sure if this had anything to me changing the RGB values, but when playing WMV 1080p HD via PC on my TV there is this flickering horizontal line moving down the screen. It blinks on and off sparingly but it is noticeable. It even happens when I pause the file. Has anyone had the same problem?

also in the ghost recon xbox 360 intro the response time seems a bit iffy and things move slightly choppy. It's a bit strange since It doesnt appear while playing the game.

For the PS2 via component there is definte vertical overscan going on and the top and bottom are chopped off.

Anyway here are the pics of my set in diff use (PC, PC Vid playback, DVD xbox360, motorola HD Cable, PS2)

http://zoglog.clearlyseen.net/photos/westinghouse/

Specifically I don't think the colors here look right...
http://zoglog.clearlyseen.net/photos...e/cablehd3.jpg

This is after the RGB settings changed to the base ones. However for the rest of the stuff under the same RGB settings, like the 1080p file, The skin tones seem more correct. The motorola Cable box is connected Via DVI to the HDMI port @ 1080i

Also for comparison here was my sceptre

http://zoglog.clearlyseen.net/photos/sceptretv/
post #900 of 7781
I just got the vga cable for my 360 and it definitely is a sharper picture. Also, if your using it as a dvd player the upscaling is decent and is significantly better than the componet cable. Colors may not be quite as sharp but very close. I noticed more detail in the picture especialy in darker seens for whatever reason. Just thought I'd let all you gamers know.
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