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DirecTV MPEG4 Installation & Hardware - Master Topic II (Continued) - Page 3

post #61 of 2268
Quote:
Originally Posted by DWPerrone View Post

They are now upgrading the Baltimore area and I'm scheduled for next Thursday 7/6. However, after reading all the horror stories, I'm wondering if I should wait? Is anybody's equipment working ok, the pixcellation issues sound ridiculous.

I have 3 sets, HD only on one.

Any advice on waiting or going thru with it, or specific requests I should make?

I have had 7 visits since the 5LNB Dish install. Still is not right. They are persistent. I have another appointment on Saturday for a team to visit.
I would suggest that you make the tech stay for the 20 min. he is required to after he has adjusted the dish. Make sure the HD unit is on the whole time.
Adjust the channels on your local HD channels. Do not let them show you a HDnet channel and tell you it is OK.
If you have problems it is going to be on the HD locals.
post #62 of 2268
No problems so far, although I did take the advice someone posted here and put rubber legs on the HD20-600 I was sent. They do run hot. But I've actually gotten better reception of OTA locals since I got this unit, and that's with my indoor silver sensor antenna. But each situation is going to be different, depending on where you live and how many trees there are, etc.
post #63 of 2268
I know this has been covered numerous times, but I just got off the phone with Directtv and they told me the opposite of what I expected to hear. I am moving. I live in the NY metro area. They wanted to install the 5lnb at my new house. When I asked if my HDTivo would still be able to record local HD channels, they said no. After repeated questions, they insisted I couldn't record local HD's (other than OTA). I told them just to give me the 3 LNB dish then. Are they wrong, and should I get the 5LNB. Also, would I then need to get all new equipment. Thanks.
post #64 of 2268
I've been doing a lot of reading on the RSN's that will supposedly be HD tomorrow - from what I gather, you will only get the RSN in your local market? I think that's a load of crap - I pay for all the RSN's and all the sports packages - I should get the games I'm paying for in HD when they're available.

I have many close friends in NY, where I'm from originally - I plan on one of them activating a box in my house on their account so I get the NY RSN's in HD. Has anyone else done this? It seems like a pretty easy loophole to exploit.
post #65 of 2268
The regional RSN's may be on spotbeams from 103, at least until the 2 new Spaceway sats are launched next year.
post #66 of 2268
Quote:
Originally Posted by VAHDFan View Post

I am a 5 heart customer. I have all premiums, ST, SF, HD. Everything but Adult.
3- HD H20 2- Std DVR and 1 HD-DVR in a box new because it would not work.
They initally made me pay $99.00 each for the H20 to upgrade from HD Samsung and $499.00 for the HD-DVR that doesn't work.
Since I have had all the problems they have credited most of it back.
The problem they can not get rid of is serious pixelation on NBC and CBS.
THe CBS is contiuous and the NBC is every 1-5 min.
I waited until April for the conversion. I have had H20-600s and H20-100s and the problem exists on both. Several have been traded out.

A newbie question: what is a 5 heart customer? Long time customer? One who gets all the packages?
post #67 of 2268
5 Hearts = you have had 5 heart attacks thanks to they way D* has treated you and through it all you continue to support them.
post #68 of 2268
Quote:
Originally Posted by crownman6 View Post

I know this has been covered numerous times, but I just got off the phone with Directtv and they told me the opposite of what I expected to hear. I am moving. I live in the NY metro area. They wanted to install the 5lnb at my new house. When I asked if my HDTivo would still be able to record local HD channels, they said no. After repeated questions, they insisted I couldn't record local HD's (other than OTA). I told them just to give me the 3 LNB dish then. Are they wrong, and should I get the 5LNB. Also, would I then need to get all new equipment. Thanks.


It depends on whether they have switched the CBS, NBC, Fox and ABC NY feeds over to MPEG4. To my knowledge and since I am still receiving them they have not made that switch. However, I will caution the use of a 5LNB dish with the HR10-250 if you are going to try and do OTA. If you are then run seperate lines for the OTA, DO NOT USE DIPLEXERS, you will have issues.

Call DirecTV back and talk to a supervisor or tech and get them to get you the 5LNB dish if you want it. You don't need it unless you want the MPEG4 feeds, which are the LIL HD for everywhere but NY and I believe LA. If you are thinking that this will save you time and effort later on, keep in mind that when you eventually do upgrade to MPEG4 that they will send an installer out with the equipment whether you want them to or not. Plus, by the time you need to switch over they probably will have a different dish. Anyway, call them if you wat the bigger dish or not, your choice.

Kemical
post #69 of 2268
For years I have had 2 directivos w/ directv and sunday ticket.

I recently(may) bought a HD set and went with comcast+dvr - didn't want to pay $499 for an end-of-life hr10-250.

At any rate, I just called to cancel one if the directivo's, and NFL Sunday Ticket. They offered me a free HR10-250 with a 2yr extension, 3mo hd fee waived, if I stuck with sunday ticket.

The rep stated they expect the new DVR to be out aug/sep timeframe. I asked if they would upgrade the one they are giving me in the deal, and she said "we hope so, but that has not been decided. you should get a discount if it isn't free".

I ended up cancelling the receiver and 86'ing the NFL sunday ticket. I'm sure they will have some kind of great fabulous new offer when their dvr shows up.
post #70 of 2268
I might be about to go away from comcast(comcraps) 6412 Ph III Moto STB for the Sunday Ticket Package. Not so sure after reading all of the dedicated posts to D*TV and all their equipment fiascos & scams. Let me tell you first I've recently gone from Adelphia's MOXI to Comcraps 6412 and now possibly, initially, a H20 with eventually a HR20 DVR when available thru D*TV. All of 'em had QC issues, I mean the 2 previous, that I ran into & sounds like that'll continue with the D*TV hardware. The only good thing about MOTO's 6412 was the fact it had an active FIREWIRE port for recording of non-5C implementation channels, which were mainly my local HD channels and PBS programming. I'm now scared on giving up that functionality for the bug prone D*TV hardware.

The D*TV subcontractor/installer is scheduled to come out on the 5th. I was supposed to get a H20 HD Receiver and I'm assuming a 5LNB Dish. My apartment only has line-of-sight to the direct south with trees on the horizon up to about a 30/40 degree angle. Where is the location of the D*TV satellite? If it's SE it'll be a no-go or if its above the horizon anywhere between 0-40degrees. But maybe that'll be a blessing, if there's no line-of-sight, with all the pitfalls the 5 Hearted D*TV peeps have been suffering. I'm in the Dallas North Metroplex area.
post #71 of 2268
You should be OK on line of sight, I dont have the exact numbers handy but here in central Colorado elevation is just under 45 degrees and azimuth is just a few degrees east of due south. I would think in Texas it should be over 45 and about due south.
post #72 of 2268
Quote:
Originally Posted by TXP3064W View Post

I might be about to go away from comcast(comcraps) 6412 Ph III Moto STB for the Sunday Ticket Package. Not so sure after reading all of the dedicated posts to D*TV and all their equipment fiascos & scams. Let me tell you first I've recently gone from Adelphia's MOXI to Comcraps 6412 and now possibly, initially, a H20 with eventually a HR20 DVR when available thru D*TV. All of 'em had QC issues, I mean the 2 previous, that I ran into & sounds like that'll continue with the D*TV hardware. The only good thing about MOTO's 6412 was the fact it had an active FIREWIRE port for recording of non-5C implementation channels, which were mainly my local HD channels and PBS programming. I'm now scared on giving up that functionality for the bug prone D*TV hardware.

The D*TV subcontractor/installer is scheduled to come out on the 5th. I was supposed to get a H20 HD Receiver and I'm assuming a 5LNB Dish. My apartment only has line-of-sight to the direct south with trees on the horizon up to about a 30/40 degree angle. Where is the location of the D*TV satellite? If it's SE it'll be a no-go or if its above the horizon anywhere between 0-40degrees. But maybe that'll be a blessing, if there's no line-of-sight, with all the pitfalls the 5 Hearted D*TV peeps have been suffering. I'm in the Dallas North Metroplex area.

Just out of curiousity, why didn't you get the HR10-250?
post #73 of 2268
Quote:
Originally Posted by TXP3064W View Post


Where is the location of the D*TV satellite?

Select the satellite, and put your zip code and it will give you the info you need. I'd select DirecTV-1 from the drop down list.

http://emantechnology.com/lookangle.asp
Azimuth and Elevation Calculation for Your Satellite Dish
post #74 of 2268
YES, THIS IS MPEG4 AND KA RELATED!! THE KA COMES INTO THE STORY NEAR THE BOTTOM

Since I've been tired of hoping that DirecTV would offer SD-LIL here, and wanting the ability to DVR NBC, FOX & The CW (come Fall) programming in SD (I have CBS and ABC via DNS), I took advantage of Circuit City's free Stand-Alone TiVo (after rebates)... but now I need to figure out how to hook my antenna up to the stand-alone... and wanted some help figuring out if my thinking is correct.

Currently, I have a Channel Master 4228 antenna hooked up to a CM Pre-Amp (I forget if it's a 7775 or 7777) sitting about 13 feet off of the ground... the RG-6 coax goes down from the antenna to a grounding block under the house, and then from the grounding block straight into the Den where it's plugged into a Surge Protector (we've had several antenna rotors get struck by lightning before), and then into a power splitter where it feeds an HD-TiVo, the TV, etc...

I also have a DirecTV Phase III dish hooked up to a 4x8 Powered Multi-Switch... which powers two DirecTiVo's and my HD-TiVo (as well as a single SD receiver which is currently deactivated, and hopefully will stay that way).

After I purchased my Stand-Alone TiVo on Saturday, I hooked it up to my SD big-screen in the living Room, and hooked it up to the phone line. Since my antenna has not been run to this room, I hooked it up to an indoor antenna which allows me to watch two channels with varying degrees of PQ, and a few others which cuts in and out. This week, I'd like to run the line, AND activate service (which I'll do even if I can't run the antenna this week). Here's my plan:

What I'd like to do is cut the antenna coaxial line coming from the the grounding block a little before it comes into the house and to my HD-TiVo, and then put a splitter to to send an additional line to my multi-switch. Now, before anyone brings up the fact that once I need to swap my Phase III out for a AT-9 dish, the diplexing won't work, this is one of my questions. If I take the line coming FROM the multi-switch going TO the (SD) DirecTiVo in the room with the Stand-Alone TiVo, clip it, and put a diplexor on it, will I have issues once I need the AT-9 dish even though I didn't diplex using the multi-switch and the DirecTiVo unit is an SD unit, or am I safe?!

Also, if this works, do I need to use a power splitter to send the new line going TOWARDS the multi-switch and my current line going to the HD-TiVo?

The power supply to my Channel Master Pre-Amp is in the Den near my HD-TiVo. Will the power supply in the Den allow me the reception in the Living Room, or will I need an additional part or item in the Living Room?

If all of this works, can anybody tell me a good brand of cheap Diplexors and where to buy them?!


~Alan
post #75 of 2268
Quote:
Originally Posted by Alan Gordon View Post

YES, THIS IS MPEG4 AND KA RELATED!! THE KA COMES INTO THE STORY NEAR THE BOTTOM

Since I've been tired of hoping that DirecTV would offer SD-LIL here, and wanting the ability to DVR NBC, FOX & The CW (come Fall) programming in SD (I have CBS and ABC via DNS), I took advantage of Circuit City's free Stand-Alone TiVo (after rebates)... but now I need to figure out how to hook my antenna up to the stand-alone... and wanted some help figuring out if my thinking is correct.

Currently, I have a Channel Master 4228 antenna hooked up to a CM Pre-Amp (I forget if it's a 7775 or 7777) sitting about 13 feet off of the ground... the RG-6 coax goes down from the antenna to a grounding block under the house, and then from the grounding block straight into the Den where it's plugged into a Surge Protector (we've had several antenna rotors get struck by lightning before), and then into a power splitter where it feeds an HD-TiVo, the TV, etc...

I also have a DirecTV Phase III dish hooked up to a 4x8 Powered Multi-Switch... which powers two DirecTiVo's and my HD-TiVo (as well as a single SD receiver which is currently deactivated, and hopefully will stay that way).

After I purchased my Stand-Alone TiVo on Saturday, I hooked it up to my SD big-screen in the living Room, and hooked it up to the phone line. Since my antenna has not been run to this room, I hooked it up to an indoor antenna which allows me to watch two channels with varying degrees of PQ, and a few others which cuts in and out. This week, I'd like to run the line, AND activate service (which I'll do even if I can't run the antenna this week). Here's my plan:

What I'd like to do is cut the antenna coaxial line coming from the the grounding block a little before it comes into the house and to my HD-TiVo, and then put a splitter to to send an additional line to my multi-switch. Now, before anyone brings up the fact that once I need to swap my Phase III out for a AT-9 dish, the diplexing won't work, this is one of my questions. If I take the line coming FROM the multi-switch going TO the (SD) DirecTiVo in the room with the Stand-Alone TiVo, clip it, and put a diplexor on it, will I have issues once I need the AT-9 dish even though I didn't diplex using the multi-switch and the DirecTiVo unit is an SD unit, or am I safe?!

Also, if this works, do I need to use a power splitter to send the new line going TOWARDS the multi-switch and my current line going to the HD-TiVo?

The power supply to my Channel Master Pre-Amp is in the Den near my HD-TiVo. Will the power supply in the Den allow me the reception in the Living Room, or will I need an additional part or item in the Living Room?

If all of this works, can anybody tell me a good brand of cheap Diplexors and where to buy them?!


~Alan

Alan,
Are you currently using a diplexer to combine the HD DirecTV signal and OTA? If you are, then yes you will have a problem when you switch to MPEG4 as the MPEG4 and OTA signals will not travel down the same line. If, however you are not running an HD DirecTV signal down that line then you will not have an issue. The isssue comes into play with the MPEG4 HD signals and OTA, so if your setup follows that rule then you shouldn't have any issues. One other note, do not use twist on connections as they may cause an issue being exposed to the weather.

The second question about the splitter may or may not be an issue depending on how far the line runs. To my knowledge, the amplifier for your den will have no affect on your OTA in the Living room and therefore you will need a seperate amplifier there.

As far as purchasing diplexers, you can get some on the internet at a lower price than if you went and got them from Lowes, Home Depot, Radioshack, etc. It really depends on how quickly you need them. Just do a google for diplexers and you will find plenty of places to get them on the net.

Kemical
post #76 of 2268
I originally had the single LNB dish, and then the 3LNB dish and now in March I have the AT-9 dish. Slowly over the last 2 months I am losing the signal strength to the point where now I get a lot of pixelation and searching for satellite. The signal strength is mostly in the 30's and 40's. Whenever there is a cloud in the sky or even a light breeze I loose the satellite signal. Considering I have had the previous dishes for a couple years each and never had to realign the dish, have other people had problems with their AT-9 dish alignment. I have called D* and they have told me that I am out of the 90 day installation warranty. It ended in June. Does anyone have any advise on how to deal with D*? I have them scheduled to come out and fix the problem, however I have the feeling they will charge me for it.
post #77 of 2268
Once I know the answer it will make sense to me, however what is CW? I have seen a couple of posts refering to it and did not see an explanation for it.

thanks,

Kemical
post #78 of 2268
As in The CW Network? It' s the new combined UPN and WB that's putting out a full slate of primetime HD in the fall.
post #79 of 2268
Quote:
Originally Posted by keenan View Post

As in The CW Network? It' s the new combined UPN and WB that's putting out a full slate of primetime HD in the fall.


Crap, this is definetely a double edged sword. On one hand we lose a station and on the other we will probably get some good programming. Oh well, maybe we will get to keep WB and UPN and also get CW,

...............Mmmm, donuts

I mean that would be good.

Kemical
post #80 of 2268
Quote:
Originally Posted by kemical_head View Post

Crap, this is definetely a double edged sword. On one hand we lose a station and on the other we will probably get some good programming. Oh well, maybe we will get to keep WB and UPN and also get CW,

Kemical

It is the WB and UPN networks that are combining to form the new CW network. Once CW is up and running, there will be no more WB or UPN, whether it be OTA, via Cable, or via Satellite.
post #81 of 2268
Quote:
Originally Posted by JIFISH View Post

It is the WB and UPN networks that are combining to form the new CW network. Once CW is up and running, there will be no more WB or UPN, whether it be OTA, via Cable, or via Satellite.


Like I said, "Crap!!!"


But hey, if we get better HD programming out of it then it will be worth it.

Kemical
post #82 of 2268
Quote:
Originally Posted by rollercoaster View Post

I originally had the single LNB dish, and then the 3LNB dish and now in March I have the AT-9 dish. Slowly over the last 2 months I am losing the signal strength to the point where now I get a lot of pixelation and searching for satellite. The signal strength is mostly in the 30's and 40's. Whenever there is a cloud in the sky or even a light breeze I loose the satellite signal. Considering I have had the previous dishes for a couple years each and never had to realign the dish, have other people had problems with their AT-9 dish alignment. I have called D* and they have told me that I am out of the 90 day installation warranty. It ended in June. Does anyone have any advise on how to deal with D*? I have them scheduled to come out and fix the problem, however I have the feeling they will charge me for it.


If you haven't already, call Customer Retention at 800-824-9081. Be nice, but be prepared to play hard ball.
post #83 of 2268
Quote:
Originally Posted by VAHDFan View Post

HELP
Has anyone heard of a problem with reception on HD local channels only, on H20 receiver? I have 5LNB dish.
All my local HD stations have alot of pixelization. Several tech's have tried to fix it. I have good signal strength. Last tech replaced every part down to dish, switch, wiring, receivers and cables. No change. Has anyone heard of anything that could cause this kind of interference?

Yes! I have had nothing but trouble since I changed in Feb 06 to the H20 box and a 5LNB Dish through DirecTV, on local channels.The Techs have been out to the house 4 times to no avail. They have no idea and neither does directv,because they keep blowing smoke,saying they don't know of any problem.I threatened to quit and they gave me a month free( I am a preferred customer,so I hate to see the service a non-perferred customer gets) They said they were in the process of updateing their software, to give them a week, that was in june 06, its now july 06, and still the same problems ( Pixelization, Sound Outage, Going to Black, Loss of Signal etc.) I am tired of hanging on the phone, telling my problem to ten different people, who either pass you along or give you answers just to get rid of you. They say they can't call you back to check on the progress, of your problem, because their phones don't call out, Plus everytime you call them you are getting a different part of the country. After the 2nd tech came to the house, they said they were going to send a supervisor, they've been out two more times, still no supervisor. The real reason I got DirecTV is for the football package - But in most cases the good games are usually on the local channels. I'am just about, to go back to comcast. I pay a lot of money for what I have, I don't need the hassel.
post #84 of 2268
mred18951,

Where are you located? What city are your DirecTV HD local channels from?
post #85 of 2268
Quote:
Originally Posted by mred18951 View Post

Yes! I have had nothing but trouble since I changed in Feb 06 to the H20 box and a 5LNB Dish through DirecTV, on local channels.The Techs have been out to the house 4 times to no avail. They have no idea and neither does directv,because they keep blowing smoke,saying they don't know of any problem.I threatened to quit and they gave me a month free( I am a preferred customer,so I hate to see the service a non-perferred customer gets) They said they were in the process of updateing their software, to give them a week, that was in june 06, its now july 06, and still the same problems ( Pixelization, Sound Outage, Going to Black, Loss of Signal etc.) I am tired of hanging on the phone, telling my problem to ten different people, who either pass you along or give you answers just to get rid of you. They say they can't call you back to check on the progress, of your problem, because their phones don't call out, Plus everytime you call them you are getting a different part of the country. After the 2nd tech came to the house, they said they were going to send a supervisor, they've been out two more times, still no supervisor. The real reason I got DirecTV is for the football package - But in most cases the good games are usually on the local channels. I'am just about, to go back to comcast. I pay a lot of money for what I have, I don't need the hassel.

I will say that D* is making an effort to correct the problem. I have 52 man hours as of now (Not including my 64 hours waiting and spending time with them). Last weekend I had 3 tech supervisors and a regoinal operations manager out for the 2nd time to no avail( This marks the 9th home visit for this problem since April). D*'s regional manager could not believe the results and photographs and had to see for himself on Sunday. As always the response was "We have never seen that!"
My opinion is that D* is just trying to buy time while they figure out what is causing the transmission problem or can dedicate the bandwith needed to transmit the signal large enough for the high end HDTV units to display it.
I have given them until September 1st to clean this up and deliver the HD DVR Mpeg4 they sold me last November or I too will be switching to the local cable company. (Plus a refund of the $1,200 plus I have spent on D* hardware and acessories the past 9 months)
I am in the Washington DC Market.
post #86 of 2268
I'm moving from a VA suburb of DC to a MD suburb, and the representatives I spoke to indicated that because I have the HD-Tivo they will only install the 3LBN dish. I've seen some discussion of it, but it seems to vary by area. Based on the issues with signal through the new dish, it seems like the best course for now may be to wait until things are sorted out.

However my question is this -- with the 3LNB dish and HD-Tivo you need a separate OTA antennae for the HD locals. Can you do the same thing with a 5LNB dish and an OTA antennae? Putting aside the transmission issues for a minute, can/should I push for the new dish so I can upgrade my non-HD receivers to the newer models and receive the locals on them through the single dish.
post #87 of 2268
Quote:
Originally Posted by kevinstu View Post

I'm moving from a VA suburb of DC to a MD suburb, and the representatives I spoke to indicated that because I have the HD-Tivo they will only install the 3LBN dish. I've seen some discussion of it, but it seems to vary by area. Based on the issues with signal through the new dish, it seems like the best course for now may be to wait until things are sorted out.

However my question is this -- with the 3LNB dish and HD-Tivo you need a separate OTA antennae for the HD locals. Can you do the same thing with a 5LNB dish and an OTA antennae? Putting aside the transmission issues for a minute, can/should I push for the new dish so I can upgrade my non-HD receivers to the newer models and receive the locals on them through the single dish.

Yes you can,
The way I have endured the reception issue on local HD's is thru my OTA antenna.
I have a H20 w/ 5LNB dish. It does require a 2nd coax from your OTA to your receiver.
post #88 of 2268
Quote:
Originally Posted by kevinstu View Post

I'm moving from a VA suburb of DC to a MD suburb, and the representatives I spoke to indicated that because I have the HD-Tivo they will only install the 3LBN dish. I've seen some discussion of it, but it seems to vary by area. Based on the issues with signal through the new dish, it seems like the best course for now may be to wait until things are sorted out.

However my question is this -- with the 3LNB dish and HD-Tivo you need a separate OTA antennae for the HD locals. Can you do the same thing with a 5LNB dish and an OTA antennae? Putting aside the transmission issues for a minute, can/should I push for the new dish so I can upgrade my non-HD receivers to the newer models and receive the locals on them through the single dish.

I also have the AT9 dish with two HR10-250 units with no problem. You do have to run a seperate line for the OTA otherwise you will run into issues on both the OTA HD and DTV HD channels.

I did have to fight for it even though I live in Dallas and we get our HD LIL's via DTV now. Their reasoning was that I did not have an MPEG4 receiver and therefore didn't need it.

Kemical
post #89 of 2268
Quote:
Originally Posted by mred18951 View Post

Yes! I have had nothing but trouble since I changed in Feb 06 to the H20 box and a 5LNB Dish through DirecTV, on local channels.

I have had no problems at all so far, and actually found it to be an improvement over the Samsung T360 receiver that replaced by orginal Hughes E86. I lost OTA reception of my local PBS HD station when I got the T360.

With the H20, I have it back, using only a Silver Sensor indoor antenna on top of my tv. My set is one of the early Sony Wega XBR Hybrid HD models, so maybe it's because I don't have state of the art equipment. But for my modest needs, the H20 works well.

I do have the unit sitting on top of my AV cabinet, and have four rubber legs that lift it about an inch above the cabinet, because the unit runs so hot. Oh yeah, and I switched from the 3 LNB dish to the 5 LNB. It's only been a few weeks, but so far, no complaints.
post #90 of 2268
Quote:
Originally Posted by kemical_head View Post

I did have to fight for it even though I live in Dallas and we get our HD LIL's via DTV now. Their reasoning was that I did not have an MPEG4 receiver and therefore didn't need it.

Kemical


wish i knew the cost for them to put it on 'free' later. Sounds like they would save money but just upgrading everyone and ditching the 3lnbs. Now you will have another dish on your roof or holes to fill in. good way to get customers happy
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