After reading omeletpants comment I decided to try to set things right with Anthony so here's what I wrote just a few hours ago.
A couple of the guys on the forum feel that I went too far in my last email to you. I do that sometimes. I read back over it and I tend to agree with them. You guys are doing all you can to keep up and you, in particular, have been very gracious to me. Sooooooo......are apologies from big mouthed Americans still considered a rare treat worth savoring in Canada these days? If so, then please accept mine.
I got an almost immediate reply which said:
Hope all is well with you. No need to make an apology, Iâ€™m a big boy and I can take just about anythingJ. You had something to say and you said it, for that reason I have alot of respect for you.
Please try to understand that Iâ€™ve been here for only 3.5 months. Iâ€™m working hard to address every hardware problem that comes to Algolith.
However there are only so many hours in a day. I work with our dealers and reps: training, providing support, traveling alot to teach their sales teams, tech support to clients, etc.
We have started an aggressive Q&A process to further troubleshoot and provide a more stable product for our clients. I take calls at all times during the day, nights and weekends. However Iâ€™m not the only one, everyone is pitching in. Unfortunately we can still fall behind at times and this is why we are hiring more professionals to speed up service.
I will look into MauriceFâ€™s problem â€œPost1â€. Iâ€™m not a big AVS pro, but would you be kind enough and indicate which post he is referring to specifically so I get it right. For whatever reason I donâ€™t see it in our reports, but that might be before my time. I understand that he no longer cares and I respect his feelings. However I will work and figure out a solution for other members and clients.
I will contact MauriceF when I return after Dec 18th from Denver, CO.
I will post a support message on the AVS threads to make people understand, to contact me via email for any kind of hardware support again.
That being said can I be of further assistance to you, please let me know.
Sales Channel & Technical Support
I also sent him the URL of this page. Omeletpants, thanks for keeping me on the straight and narrow.