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So yesterday I experienced a couple of strange power hits. The power momentarily hiccupped and came right back. Every since then the DVR won't download the guide.

I thought it was a Comcast problem because I had also lost internet connectivity. Turns out the power hit fried my router. So the internet is fine, I'm watching tv on the box but NO guide information.

I've unplugged it numerous times, waiting as long as 30 min. Called and had them send a reset code which curiously never came through, so a service call was setup for a week from now.

I've also done a full factory reset as seen here
it just stayed on "n DL" with no moving square which I assume means nothing is happening. Sure enough, nothing was.

Any ideas on why this could be and what to try to do?