I'll start this post with a reminder: I no longer work for/with AutumnWave in any capacity, and anything I mention is just my 'opinion' or based on previous experience with the OnAir tuners.
Hi guys! Thanks for the kind words. I am honored to have been here for you all. I have no connection to AutumnWave at this time, but I wanted to provide some insight on some issues.
1) I wish I could tell you more information about the Beta software updates. It was one of the last projects I was working on. Some of the fixes/enhancements in the latest Beta were coded by me (Auto-aspect ratio, EPG aligninment, QAM in MCE, and some others mentioned here.) No, I didn't write the entire OnAir HDTV Program, but I was unhappy with how slow development was going, so I stepped in and took care of some things myself!
The bad part is that I have no clue who (or if) anyone is working on the code. I don't know AutumnWave's plans for the future. I don't know when/if the Beta will become 'Final'. I have turned over all my materials/code/documents to make it possible, but I have no control over anything. Getting TSReader support in 220.127.116.11 (beta) was something I was troubleshooting at the end. Give it some more time, though. The Driver/Program are very complex 'under the hood'. We'll find out one way or another. (I'm in the same boat as you!)
2) If you're still under warranty (1 year), then make sure you contact Support (email@example.com) and see if any issues you have can be resolved by replacing the hardware. I am assuming the RMA process remains the same. If still within the year, and you're experiencing issues, then use the 1-year warranty which you are entitled to. (RMA's won't be issued without troubleshooting first-- at least in my previous experience.)
3) Weather changes and performance: This is a strange phenomenon that manifests itself in many ways. (Ok, maybe not so strange to the broadcast engineers, cable guys, or some of you!) There could be a lot of factors when you see 'time' or 'weather' related issues. Here are some scenarios you might want to think about:
a) Your GT fails at nighttime: You always turn on your fluorescent light when it gets dark. The bulb/tube is bad, and it causes RF interference-- the SNR drops in the OTA signal.
b) Your GT gets poor signal on your laptop when connected to the AC outlet, but is fine on battery power: Your power supply might be 'noisy', or your wall outlet / power strip is 'noisy'.
c) Whenever it's wet outside, your GT never gets QAM: You find out that one of the connectors outside is exposed, and when it gets wet, it causes issues.
d) Your GT is fine in the hot weather, but on a cold day, QAM stops working: The cable outside is contracting in the coldness. When it contracts, it pulls the connection apart, and signal degrades.
e) A few weeks ago, you received a station 100 miles away that you weren't even supposed to get! Now, you try the same station today, and you can't get anything: You could be seeing the effects of Tropospheric Ducting ( http://www.dxinfocentre.com/tropo.html
f) Channel 3 is fine during prime-time TV, but the rest of the day is terrible: Certain TV stations increase power during peak viewing times.
So... we can see there are MANY causes for intermittent problems. There are many more. You wouldn't believe the strange things that caused interference! Granted, the instances were far/few between, but it always amazed me the unlikely culprits for signal issues.
I hope you all are doing well! I still am using my GT every day (and Creator/Sasem occasionally). The tuner hardware is great! I don't pretend to know if the software/tech support will continue, but I am hoping it does-- just as you guys are!