Originally Posted by Mad Chemist
Personally, I don't blame them.
Same. I'm sure this is a store or regional policy depending on return rate in the area.
BB isn't a charity and from their perspective, returns are losses. Take into account: return counter employee time, re checking product time, repackaging/relabling times, reshevling, price reduction and it all adds up to a decent number. Now multiply this number to the amount of units being returned or worse, cycled (buy/return/buy/return) and it'll make a few corporate people frown. The 15% covers this overhead. Couple that with only 14days and it's becomes a hassle for most so if they still do buy it, it's likely for good.