Ruby / Qualia lamp, pics added. - Page 9

Originally Posted by joerod

You can bet if I get them again I will definitely try it. I plan to find a place over here where I can order the good stuff.

Originally Posted by joerod

Thanks DR! I am on it...

Originally Posted by Freewheeler

I tried 3 different thermal compounds and this silver one worked. My Ruby has been silent since!

Originally Posted by CharlesJ

One more question on this. Were some or all the others you tried also silver compounds or some other thermal compounds and this silver just works better?

Originally Posted by Freewheeler

No, the two other were white compounds. The silver compound works best.

Originally Posted by Freewheeler

I hope I'll never have to pull it again ;-)

You apply the compound on areas where the bulb meets the metal housing (heat sink). Only a film thin layer on both ends.

Remember to wipe the old white compound off!

Originally Posted by Freewheeler

No, the two other were white compounds. The silver compound works best.

Originally Posted by geeji

Sorry to ask, I do not doubt that you found a solution to the "cricket" noise issue, but how can you be sure the improvement comes from the thermal compound itself and not from the fact that, may be, you tightened the bulb differently with the silver one ?
Both could change the thermal resistance and decrease the cricket noise if it is what creates it.

Originally Posted by CharlesJ

Perhaps the silver paste doesn't break down or stays flexible compared to the other one?
We'll see what happens over time.

Originally Posted by Freewheeler

I hope I'll never have to pull it again ;-)

You apply the compound on areas where the bulb meets the metal housing (heat sink). Only a film thin layer on both ends.

Remember to wipe the old white compound off!

Originally Posted by joerod

And that is the answer. Put it where you wiped off the old white compound off.

Originally Posted by CharlesJ

Of course but, some would have to be left on those surfaces. I have no idea if there will be some left or not, or on all the surfaces that needs them. Best to ask beforehand from the experts here
Just what I need if and when I have to take it apart to replace the lamp, is to take it apart and scratch my head where I need to place it

Originally Posted by joerod

My Silver compound just arrived so I am ready if crickets ever come back...

Originally Posted by Ken54321

So I finally get a call from Sony after sending my Ruby to Lorredo. The lady was really difficult to understand. She stated that I need a new bulb and it would cost $1000. I have no issue with the bulb since the pic is still bright. I tried to argue my case but there was obviously a language/communication problem between us. So does this new silver paste work? Don't think I want to pay $1000 for a partial fix. By the way, the PJ is still under warranty. It's been only a little over a year with light usage 600 hours.

Originally Posted by drhankz

Under warranty and $1000 does not sound correct.

You can replace your own lamp a lot cheaper than that.

Originally Posted by CharlesJ

The Sony retail on that lamp is very close to $1k. Lamp has a very short warranty, perhaps 3 month. So, maybe they also added labor costs since the lamp is not under warranty most likely.
Yes, he may be able to replace it himself for much less.

Originally Posted by drhankz

Sony Repair has been replacing the lamp for others that
had Crickets, Warranty or No Warranty.

Originally Posted by CharlesJ

Interesting, thanks. An easy issue to get a new lamp?

Originally Posted by jkmw

Yes, but at 50% more than they were roughly 8 months ago...perhaps it's no wonder.

What he needs is some healthy competition.