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AT&T U-verse HDTV - Page 61

post #1801 of 4208
Wait, so you have component (red green blue) from the stb to the receiver, then hdmi from the receiver to the tv? Sounds good to me, does it ever reset while you're watching it?
post #1802 of 4208
Quote:
Originally Posted by Mark McIntosh View Post

The stb (see, I'm teachable) is plugged into a Monster Power surge protector and has constant power. Getting very frustrated as I was DVRing 24, turned things on at 9:30 to watch and missed a big action part while the box was resetting. It's not related to recording though because it does it even when not recording. It's like there is some kind of handshake issue. Sometimes if I turn the receiver on, them the stb I have sound, but when I turn the TV on, then it resets. But sometimes it doesn't matter what order I turn things on, it just resets.

I think you need to do some basic debugging. First take the receiver out of the equation and either go straight from the stb with component (r/g/b) ot with HDMI, see if that makes a difference. If not try plugging the stb into a wall outlet to take the surge protector out of the equation. If you still have a problem and have another stb you may want to swap and see if the problem follows the stb, if so then you need a new stb.

While your config should work going stb component (r/g/b) -> receiver -> TV HDMI is somewhat different as I expect most people would stay component or HDMI all of the way through and not mix.
post #1803 of 4208
Quote:
Originally Posted by AuroraProject View Post

Wait, so you have component (red green blue) from the stb to the receiver, then hdmi from the receiver to the tv? Sounds good to me, does it ever reset while you're watching it?

No, it NEVER resets while watching, only when powering on. This is a pretty standard set-up that was recommended by the knowledgeable folks on this and the Denon forums.
post #1804 of 4208
Quote:
Originally Posted by stonecrd View Post

I think you need to do some basic debugging. First take the receiver out of the equation and either go straight from the stb with component (r/g/b) ot with HDMI, see if that makes a difference. If not try plugging the stb into a wall outlet to take the surge protector out of the equation. If you still have a problem and have another stb you may want to swap and see if the problem follows the stb, if so then you need a new stb.

While your config should work going stb component (r/g/b) -> receiver -> TV HDMI is somewhat different as I expect most people would stay component or HDMI all of the way through and not mix.

It was wired completely with HDMI to begin with and I would love to stay with HDMI all the way through, but the stb doesn't support dolby digital audio through the HDMI port yet. This may not be a valid concern, but I run everything through the receiver to avoid any possible lip synch issues, plus if I run the RGB from the receiver to the TV it's another input I have to try to teach the family how to use. I have all these HDMI cables lying around and really don't want to go buy another RGB cable to go from the receiver to the TV when, to be quite honest, I don't think it should make any difference. I can't be the only person with his system hooked up this way - can I? The techs said plugging into the surge protector was fine and the stb is receiving continuous power.
post #1805 of 4208
Quote:
Originally Posted by Mark McIntosh View Post

It was wired completely with HDMI to begin with and I would love to stay with HDMI all the way through, but the stb doesn't support dolby digital audio through the HDMI port yet. This may not be a valid concern, but I run everything through the receiver to avoid any possible lip synch issues, plus if I run the RGB from the receiver to the TV it's another input I have to try to teach the family how to use. I have all these HDMI cables lying around and really don't want to go buy another RGB cable to go from the receiver to the TV when, to be quite honest, I don't think it should make any difference. I can't be the only person with his system hooked up this way - can I? The techs said plugging into the surge protector was fine and the stb is receiving continuous power.

I understand and it should work. In my case I just bypass the receiver for the video switching and run an HDMI from the stb to the TV directly and an optical cable for audio to the receiver. Not optimal but it works with no problems and as I use a Harmony remote it is not too big of deal to switch TV inputs.
post #1806 of 4208
Quote:
Originally Posted by stonecrd View Post

I understand and it should work. In my case I just bypass the receiver for the video switching and run an HDMI from the stb to the TV directly and an optical cable for audio to the receiver. Not optimal but it works with no problems and as I use a Harmony remote it is not too big of deal to switch TV inputs.

I'll try running the component cable straight to the TV tonight and at least see if it solves the reset issue, but then the family has to understand to change TV inputs and receiver outputs for cable and Blu-ray. I'd love to say that would be simple, but it might be easier dealing with the resets - LOL. I am using the optical cable for audio out of the stb to the AVR.
post #1807 of 4208
Quote:
Originally Posted by Mark McIntosh View Post

I'll try running the component cable straight to the TV tonight and at least see if it solves the reset issue, but then the family has to understand to change TV inputs and receiver outputs for cable and Blu-ray. I'd love to say that would be simple, but it might be easier dealing with the resets - LOL. I am using the optical cable for audio out of the stb to the AVR.

Of course the best thing is for AT&T to fix their DD 5.1 problems on HDMI
post #1808 of 4208
Quote:
Originally Posted by stonecrd View Post

Of course the best thing is for AT&T to fix their DD 5.1 problems on HDMI

Absolutely right, but in the grand scheme of things, my understanding is that there is no real advantage to running HDMI vs component + optical since 1080 is the highest resolution available and dolby digital is the best audio available. I just want to be able to turn on my TV and watch it without having to wait 5 minutes for the box to get its act together.
post #1809 of 4208
Here's a quick initial update on my U-Verse install which happened this afternoon.....including TV, DSL, and VOIP. Feedback welcomed.....

The good:

- Everything is up and running after a 6.5 hour install (3 TVs, 1 PC, 1 phone line). Very diligent install tech.

- Distance to VRAD reads as about 1000-1100 feet. Profile is 25216 down/2048 up, 2HD/2SD.

- Wiring ended up using some new Cat5 and some existing CATV wiring due to complexity of certain runs to second floor. Not exactly what I preferred for various reasons previously reported, but OK and ended up having no add-on wiring install charges.

The not so good:

- U-Verse registration system was still down due to yesterday's Rls9 upgrade. Had to wait until 2 hours after install was done before DSL internet connectivity and email account could be activated.

- One STB seems to keep reverting to 4:3 non-HD picture format even after using the Menu to set it to 16:9 720p HD to match the HDTV it is connected to. Any suggestions on how to fix this problem?

The jury is still out on:

- Picture quality. Still observing.
- DSL speed. Will measure with speedtest.
- VOIP line functionality. Still testing.
- Whole House DVR -- no chance to play with it yet.

More info to come as I spend more time with the system.
post #1810 of 4208
Regaring this one issue I reported, a clarification...

- One STB seems to keep reverting to 4:3 non-HD picture format even after using the Menu to set it to 16:9 720p HD to match the HDTV it is connected to. Any suggestions on how to fix this problem?

This issue occurs even when the HDTV/STB in question is the only one that is delivering video. (In other words, it isn't happening because my other two HDTV STB's were already on and delivering HD signal.) I also checked to make sure I was watching an HD program source and that the HDTV itself was set properly.

When I use the Menu to try to set the STB to 720p 16:9 aspect ratio HDTV, it initially shows what appears to be a correctly formatted "if you can see this, please select OK" HD screen for a few seconds, then the screen goes black, and when it reappears the box has reset itself to 4:3 non-HD. This HDTV/STB was actually working properly when the installer left, but now is not.

Suggestions?
post #1811 of 4208
Now 2 of the 3 STB's are exhibiting this same problem with not outputting HD signals. The main DVR/STB downstairs is still working fine and outputting 1080 to my large HDTV, but the two STB's upstairs are only outputting 4:3 SD signals. Tried resetting these STB's -- no change. Looked on uversecentral for troubleshooting -- no info found on this issue.

When using the Menu to try to set to the proper format and aspect ratio (16:9 720p), a "proper looking" HD message screen shows up for a few seconds and the blue HD light on the STB illuminates. When I select "Keep this setting", the screen goes black, the blue HD light turns off, and a non-HD message screen reappears. Exit to TV shows only a 4:3 SD picture. Menu/Settings shows that the STB has put itself back into 4:3 mode. Both TV's are definitelyi 720p HDTV's whicih were working fine when connected to Comcast.

Weird.....
post #1812 of 4208
Hmm, just got home from NY and don't see anything different with my boxes. How do you know you got the new release or how do you force one or whatever? And what exactly are we supposed to see with this new release?
post #1813 of 4208
I've had dish for a few years now. I'm moving house so I'm debating whether to keep dish or switch to Uverse.

How does the HD quality compare? Both services are roughly the same price, but what looks better?

How's the whole house DVR?
post #1814 of 4208
Quote:
Originally Posted by smjbh5 View Post

I've had dish for a few years now. I'm moving house so I'm debating whether to keep dish or switch to Uverse.

How does the HD quality compare? Both services are roughly the same price, but what looks better?

How's the whole house DVR?

As has been stated time and time and time again on this very forum, you can't just ask a general question like that. Quality evidently varies wildly from one place to another. If I were suggesting anything about providers, I would say get rid of Dish, don't go to U-Verse, and get DirecTV. They offer the best image quality I have seen anywhere hands down. It really is no contest.
post #1815 of 4208
A quick update on my new U-verse install....

- The issue with two STB's reverting to 4:3 mode was resolved after a call to U-verse TechSupport yesterday. For some still unknown reason, during the "test mode" after selecting 720p, there is a screen on which I needed to press "OK" on the remote, but this screen was not being displayed on the two HDTV's in question. (The STB was apparently outputting the screen but for some reason the TV's were still showing a black screen.) If OK is not selected on that screen quickly, the settings cancel and revert to the default 4:3 SD. Problem solved.

- So far, PQ is reasonable when compared to my prior Comcast service -- perhaps a little "softer" but quite good by comparison. I've seen no audio sync problems so far. Have seen a few very sporadic picture freezes, but nothing frequent or drastic.

- No problems with VOIP or DSL service so far.

- For the techies out there, here are my RG statistics and xslt screens. How does this data look?

Diagnostics screen:

Transmit and Receive Data
IP Bytes Packets Errors
Transmit: 127149090 630192 0
Receive: 1457177928 16922864 0

Data Errors
Statistics
Collected for 1 day 15:22:07
Since Reset Current 24-Hour Interval Current 15-Minute Interval Time Since Last Event

DSL Link Retrains: 0 0 0 0:00:00

DSL Training Errors: 1 0 0 1 day 15:19:24

DSL Training Timeouts: 2 0 0 1 day 15:19:48

DSL Loss of Framing Failures: 0 0 0 0:00:00

DSL Loss of Signal Failures: 0 0 0 0:00:00

DSL Loss of Power Failures: 0 0 0 0:00:00

DSL Loss of Margin Failures: 0 0 0 0:00:00

DSL Cumulative Errored Seconds: 0 0 0 0:00:00

DSL Severely Errored Seconds: 0 0 0 0:00:00

DSL Corrected Blocks: 444 117 0 0:12:27

DSL Uncorrected Blocks: 0 0 0 0:00:00

xslt:

DSL Down Up
Current Rate: 25216 kbs 2048 kbs
Max Rate: 62660 kbs Not Available
Current Connection:
Current Noise Margin: 26.5 dB Not Available
Current Attenuation: 19.2 dB Not Available
Current Output Power: 14.1 dBm -17.1 dBm

IP Bytes Packets Errors %
Transmit: 168835679 631316 0 0
Receive: 23067400024 16996233 0 0

- 2HD+2SD is the max I can get on my profile, correct?

Thanks for any feedback or observations.
post #1816 of 4208
In the Miami area, U-Verse added ESPNews HD, ESPNU HD, Disney HD, and Disney XD HD today.
post #1817 of 4208
Still not seeing any newer version of the software for the boxes here. Wonder if the release that was done Monday is not just a regional thing that will take longer to hit here. Sure would like to be able to delete shows I am done with from these secondary boxes and not just on the web or the dvr.
post #1818 of 4208
Quote:
Originally Posted by Mike4HDTV View Post

In the Miami area, U-Verse added ESPNews HD, ESPNU HD, Disney HD, and Disney XD HD today.

Got em here too. Thanks for the heads up.
post #1819 of 4208
^Yup. In the L.A. area they've also added E! Channel, Style, and DisneyXD. Is there a way to find out how far I am to the VRAD?
post #1820 of 4208
Quote:
Originally Posted by delrmx01 View Post

Is there a way to find out how far I am to the VRAD?

This is what I was wondering. AuroraProject, any help with this.
post #1821 of 4208
If you have the sevice you can call them (or use the online support chat feature) and the level 1 support can run a test to find out how far you are...I dont think there is any good way (other than estimation) to find out before they install the service
post #1822 of 4208
^Okay, I'll do that. Thanks davis!

Edit: I just got off the chat with them and they said I am 2,425 feet away from the VRAD. Optimal should be 2,200 feet but he said I should be fine since it's "not that far away." Should I be concerned?
post #1823 of 4208
I had U-Verse installed yesterday in Saratoga California. I only go for the TV service. They first tried to reuse the Comcast cable lines in my house and the result was poor. Lost of blocking and freezes. But after they pulled in new cable lines, the blocking and freezes basically went away. Flipping channels is amazingly fast. Only occasionally it stuck for a couple of seconds similar to a buffering wait in watching a streaming video. I came in with a low expectation after I read past reviews on the HD quality. I have DirectTV in my old house but DirecTV does not have a line of sight in my new house. My only choices left are Comcast and U-Verse. I went for U-Verse based on their HD channels offering. The HD quality is not as sharp as DirecTV but acceptable. Except the MLB HD and the NBA HD channels, U-Verse offers many more HD channels than DirectTV. I originally subscribed U200 and I immediately upgraded to U450 because the number of HD premium movie channels available is unbelievable. They gave me $15 discount for 3 months plus $100 rebate. Not Bad. So far, U-Verse TV is better than I have expected.
post #1824 of 4208
Quote:
Originally Posted by delrmx01 View Post

^Okay, I'll do that. Thanks davis!

Edit: I just got off the chat with them and they said I am 2,425 feet away from the VRAD. Optimal should be 2,200 feet but he said I should be fine since it's "not that far away." Should I be concerned?

The service works out to 3200 feet, there is no "optimal" distance. Anyone interested in a loop length should pm me.
post #1825 of 4208
Does anyone know if/when they will be adding the MLB Network to U-Verse? Thanks.
post #1826 of 4208
Quote:
Originally Posted by WSR35 View Post

Does anyone know if/when they will be adding the MLB Network to U-Verse? Thanks.

The term "when hell freezes over" comes to mind for some reason.
post #1827 of 4208
Quote:
Originally Posted by steveken View Post

The term "when hell freezes over" comes to mind for some reason.

Why? Are they having a contract dispute?
post #1828 of 4208
Quote:
Originally Posted by WSR35 View Post

Why? Are they having a contract dispute?

No, because you are expecting AT&T to get something that people actually want to watch. Sort of like waiting on them to get Cartoon Network in HD.
post #1829 of 4208
Quote:
Originally Posted by steveken View Post

No, because you are expecting AT&T to get something that people actually want to watch. Sort of like waiting on them to get Cartoon Network in HD.

Ah, I get it.

If that is the tact AT&T uses, then I may have to switch to another provider.
post #1830 of 4208
Quote:
Originally Posted by WSR35 View Post

Ah, I get it.

If that is the tact AT&T uses, then I may have to switch to another provider.

As soon as my wife hurries her butt up, thats exactly what I am doing! I am so sick of not being able to see what I want. I want my DirecTV back!
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