or Connect
AVS › AVS Forum › HDTV › HDTV Programming › AT&T U-verse HDTV
New Posts  All Forums:Forum Nav:

AT&T U-verse HDTV - Page 98

post #2911 of 4208
Quote:
Originally Posted by tighr View Post

How do I get rid of an extra receiver? My roommate moved out and I have a receiver that's not hooked up anymore, but I couldn't figure out how to get rid of the extra one online. There was only the option to add receivers. Do I have to call for that?

When I got rid of mine, I did the online chat feature so the the information that I needed. It was pretty easy and painless. After you do that, wait a few days before taking it to the UPS store to ship it back. You need a number that they send you in email.
post #2912 of 4208
Quote:
Originally Posted by markskp View Post

I'm completely purplexed as to what to do with audio lag problems. I'll go through all the setups I've tried and see if others have any suggestions.

1. UV DVR via HDMI to Pio 1019 via HDMI to Samsung LED.

2. UV DVR via Component and Toslink to Pio 1019 via HDMI to Samsung LED

3. UV DVR via HDMI to Samsung LED via Toslink to Pio 1019

4. UV DVR via Component to Samsung LED and UV DVR via Toslink to Pio 1019

5. UV DVR via Component and RCA to Pio 1019 via HDMI to Samsung LED (Current Setup with least audio lag and no 5.1)

I have tried setups 1-4 on both 5.1 and stereo using the Uverse Menu which did not help either.

The only other setup I have not tried is a Component connection between the Pio 1019 and the Samsung LED.

I would really appreciate any thoughts about my problem.

I really hate to say this, but I'm glad to read your post. I just dropped a good chunk of change on a new Samsung UN55C7000, a Denon 1911 and soon a PS3 for watching BD with a future outlook on 3D, not including all the other minor stuff like a Harmony remote, HDMI cables, etc. I had U-Verse turn on the HD channels for the first time this past weekend and that's when I started to notice audio lag issues, audio cutout issues and generally low quality with the HD service. At first, I suspected my equipment, but quickly discounted the Denon. I also tested a DVD player and tried plugging everything directly into the TV. Some things I noticed:

1) The Samsung TV just does not care of the U-Verse HD signal. I can find some channels with audio lag issues and others without. Switching game mode on the TV will cause audio lag issues unless the Denon is doing the switching.

2) In the evening it seems the U-Verse signal gets worse. We get bad pixelation a and frame freezes. We need to go as far as changing the channel to clean things up. I have read elsewhere that this has more to do with the STB and it's HDMI interface that they use. As, if I am recording a showing and watching it at the same time, I can go back into that recording and see that the issues we just experienced and there in the recording, though, not as bad.

I guess I am only happen that you posted this because it makes me feel more confident that my issues are u-verse related.
post #2913 of 4208
Quote:
Originally Posted by kevin79 View Post

When I got rid of mine, I did the online chat feature so the the information that I needed. It was pretty easy and painless. After you do that, wait a few days before taking it to the UPS store to ship it back. You need a number that they send you in email.

Unfortunately, thats the way its done nowadays. We don't have a store to return it too. All equipment must be dropped at UPS. I guess thats just as easy as dropping at cable company.
post #2914 of 4208
is there a website that lists roll out dates (estimates) for U-verse service? I'm curious if it's even going to make it down to Macon, GA.
post #2915 of 4208
I just ordered Uverse and want to ask if there is a post somewhere with all the questions I should ask the installer.
post #2916 of 4208
Quote:
Originally Posted by macon_volfan View Post

is there a website that lists roll out dates (estimates) for U-verse service? I'm curious if it's even going to make it down to Macon, GA.

Yes it will eventually even make it to Macon.
post #2917 of 4208
I thought I'd post my Uverse experience this last weekend. First, a little background. I'm a legacy ATT employee. I hired on with Pacbell, which was purchased by SBC(southwest bell corp). SBC later purchased ATT the finally Bellsouth. We adopted the well-known ATT name. I'm a MST maintenance splicing tech and basically the buck stops here sonto speak. An mst can do pretty much all other job titles work. I've worked in all aspects of cable maintenance. With respect to Uverse my respondsibility is all facilities between the VRAD and the NID. Though it's different these lines and the way work mirror hicaps or hi capacity circuits such as T1 and HDSL2&4 that feed long span to businesses and cell towers.

Now I've had some freezes and pixelation and had to reboot the RG and DVR. My original installation date was 10/08. All components had to be replaced from the splitter to gateway to hddvr to diplexer and switch. My profile is 25/2 with a max dl capable of 26megs. After the basically new install with a 320 gb dvr (original was 160) and new 3801 rg that syncs in 20-30 secs instead of 5mins my max dl is 32+. That's with coax. I've seen a 3-6meg bump with using cat5. My point is old equipment can be a major cause of issues. Were learning what works and what doesn't as we go along. So hang in there if your experiencing troubles. Things will get better. BTW, we are now rolling out 4hd streams simultaneously in twenty markets with 3 that can be recorded and a 4th that can be watched only.
post #2918 of 4208
Quote:
Originally Posted by coolrda View Post

I thought I'd post my Uverse experience this last weekend. First, a little background. I'm a legacy ATT employee. I hired on with Pacbell, which was purchased by SBC(southwest bell corp). SBC later purchased ATT the finally Bellsouth. We adopted the well-known ATT name. I'm a MST maintenance splicing tech and basically the buck stops here sonto speak. An mst can do pretty much all other job titles work. I've worked in all aspects of cable maintenance. With respect to Uverse my respondsibility is all facilities between the VRAD and the NID. Though it's different these lines and the way work mirror hicaps or hi capacity circuits such as T1 and HDSL2&4 that feed long span to businesses and cell towers.

Now I've had some freezes and pixelation and had to reboot the RG and DVR. My original installation date was 10/08. All components had to be replaced from the splitter to gateway to hddvr to diplexer and switch. My profile is 25/2 with a max dl capable of 26megs. After the basically new install with a 320 gb dvr (original was 160) and new 3801 rg that syncs in 20-30 secs instead of 5mins my max dl is 32+. That's with coax. I've seen a 3-6meg bump with using cat5. My point is old equipment can be a major cause of issues. Were learning what works and what doesn't as we go along. So hang in there if your experiencing troubles. Things will get better. BTW, we are now rolling out 4hd streams simultaneously in twenty markets with 3 that can be recorded and a 4th that can be watched only.

I would be more interested in a higher data rate for the HD video instead of extra HD streams. When it come to local OTA vs U-Verse, I always watch OTA. Do you know if they are working on improving the HD data rate?
post #2919 of 4208
Quote:
Originally Posted by LiveLite View Post

I would be more interested in a higher data rate for the HD video instead of extra HD streams. When it come to local OTA vs U-Verse, I always watch OTA. Do you know if they are working on improving the HD data rate?

First and foremost is getting the product more and more reliable and available to as many as possible. At the same time, equipment is improving and being implemented. As far as true videophiles go, we probably make up less than one percent of all subscribers. So while I'm with you wanting larger bitrates, it's not a priority. If anything were compressing more as tech improves. With Uverse you have three bands, the lower tv band, middle voip band and high data band. These are dedicated bands so you can't take voip and add to data if you don't use it. Data band can be from 3M-24M, voip has 2M and tv is the rest with 1.5M for SD and I've been told 3.5M for each HD. Another person said each HD is 5.5M. Maybe someday they will incorporate a VBR DVR so that if you had 24M for video and your only using one feed you get all 24 or 2@12M or 3@8M or 4@6M. It would have to anticipate recordings and active demand so as to not look bad when feeds are added. Things are changing so quickly and we are learning on the fly, so I could see 60-100meg service in five years or less.
post #2920 of 4208
Quote:
Originally Posted by coolrda View Post

I thought I'd post my Uverse experience this last weekend. First, a little background. I'm a legacy ATT employee. I hired on with Pacbell, which was purchased by SBC(southwest bell corp). SBC later purchased ATT the finally Bellsouth. We adopted the well-known ATT name. I'm a MST maintenance splicing tech and basically the buck stops here sonto speak. An mst can do pretty much all other job titles work. I've worked in all aspects of cable maintenance. With respect to Uverse my respondsibility is all facilities between the VRAD and the NID. Though it's different these lines and the way work mirror hicaps or hi capacity circuits such as T1 and HDSL2&4 that feed long span to businesses and cell towers.

Now I've had some freezes and pixelation and had to reboot the RG and DVR. My original installation date was 10/08. All components had to be replaced from the splitter to gateway to hddvr to diplexer and switch. My profile is 25/2 with a max dl capable of 26megs. After the basically new install with a 320 gb dvr (original was 160) and new 3801 rg that syncs in 20-30 secs instead of 5mins my max dl is 32+. That's with coax. I've seen a 3-6meg bump with using cat5. My point is old equipment can be a major cause of issues. Were learning what works and what doesn't as we go along. So hang in there if your experiencing troubles. Things will get better. BTW, we are now rolling out 4hd streams simultaneously in twenty markets with 3 that can be recorded and a 4th that can be watched only.

When the heck is a fix coming for the 5.1 audio dropout problem!!!????
post #2921 of 4208
Quote:
Originally Posted by Darth Indy View Post

When the heck is a fix coming for the 5.1 audio dropout problem!!!????

Mine seemed to fix itself recently. I wonder if that was part of the last firmware update. The video dropout is gone entirely, and I haven't had as many audio problems as I did before. I still get some every now and then, though.
post #2922 of 4208
OK so rant on.
I get an email Sunday night saying 'UVerse is coming' and to be installed Monday 9-11am. That was always the agreed upon date. Monday came and no installer. I logon to my account (don't get me started on that 3 way Charlie Foxtrot) and lo and behold it says UVerse to be installed Sept 14 1-3pm. And furthermore that the install date change was made 08/27!
Emailed my contact over 24hrs ago and nothing so far.
I'm just gonna bail. Maybe they'll have their product ready in another year or so.
post #2923 of 4208
Quote:
Originally Posted by coolrda View Post

Things are changing so quickly and we are learning on the fly, so I could see 60-100meg service in five years or less.

It won't be 5 years...maybe 12-18 months.

Quote:
Originally Posted by feathermerchant View Post

OK so rant on.
I get an email Sunday night saying 'UVerse is coming' and to be installed Monday 9-11am. That was always the agreed upon date. Monday came and no installer. I logon to my account (don't get me started on that 3 way Charlie Foxtrot) and lo and behold it says UVerse to be installed Sept 14 1-3pm. And furthermore that the install date change was made 08/27!
Emailed my contact over 24hrs ago and nothing so far.
I'm just gonna bail. Maybe they'll have their product ready in another year or so.

This might be too late but it's always better to call and talk to somebody on the phone if you have an issue. The best number is 800-ATT-2020 and be sure to select U-verse support and they will get you taken care of much faster.
post #2924 of 4208
Hallmark Channels Go Dark On AT&T U-verse

Telco replaces Hallmark Channel, Hallmark Movie Channel with Starz Kids, TCM

By John Eggerton -- Broadcasting & Cable, 9/1/2010 12:43:11 AM

The carriage renewal dispute between Hallmark Channels and AT&T U-verse resulted in a disconnect shortly after midnight Wednesday.

The deadline for the old carriage contract expired at 12:01 (ET). As is the case with most carriage disputes, the contract contretemps centered on pricing.

Late Tuesday night, the programmer and the distributor were still negotiating and Hallmark Channel and Hallmark Movie Channel remained on the telco's U-Verse multichannel video systems. But after midnight word came that the channels were being yanked.

AT&T issued a statement that Hallmark had denied AT&T's customers a fair deal and that it would be pulling the channel in favor of "a free preview of the popular family programming from Starz Kids & Family on channel 176 and Turner Classic Movies on channels 794/1794."

"We are very disappointed that Hallmark has refused to provide AT&T and its customers with a fair deal -- one that is no worse than similarly-sized and smaller providers -- and refused to adhere to key obligations under our current deal," said AT&T in a statement. "We offered to extend the current deal while talks continued, and Hallmark rejected that offer.

Hallmark has forced us into a position where we no longer have the rights to carry the Hallmark channels as of 12:01. We don't want customers to lose their programming, but we believe strongly that our customers should not have to pay more than their fair share for Hallmark's channels, which is exactly what Hallmark is demanding."

For its part, the programmer said the telco had dropped Hallmark Channel and Hallmark Movie Channel from its channel lineup at 12:01 due to an inability to reach a new carriage agreement.

Hallmark Channels, as it had indicated earlier, again said early Wednesday morning that it is willing to re-start negotiations toward the distribution agreement -- as long as they are fair and in good faith.

"I was stunned by the apparent disregard for the facts in AT&T's recent statement regarding our negotiations. However, if they are really serious, my team and I are ready for truly fair negotiations," said Hallmark Channels president and CEO Bill Abbott in a statement.

AT&T U-verse first notified its customers via postcards on Aug. 1 that they could lose Hallmark Channel and Hallmark Movie Channel if an agreement wasn't reached by month's end. Negotiations hit a standstill as of Aug. 26.

http://www.broadcastingcable.com/art..._T_U_verse.php
post #2925 of 4208
The 5.1 audio problem's being fixed as we speak[or so i've read on utalk.att.com].
post #2926 of 4208
I have an intermittant problem on one local channel here in Houston. Both audio and video will "stutter" continuously for up to 30 minutes and then clears up. Only the HD channel; the SD channel is fine. It happens various times randomly through the evening hours (after 6:00). Also OTA is fine. Where does AT&T get it's local feeds, direct from the station or from satellite or ?
I don't know if this is an AT&T problem or a problem with the lacal HD feed. It is CW Channel 39 in Houston.
Anyone else with a similar problem?
post #2927 of 4208
Kind've strange i'm getting the Arizona State-Northern Arizona football game on an alternate channel in HD[from FSN Arizona] in the Chicago area[I have the U450 package].
post #2928 of 4208
Quote:


AT&T hopes to poach Time Warner Cable customers in the Piedmont Triad region of North Carolina, announcing Monday that has begun marketing U-verse triple play in parts of Guilford, Forsyth, Rockingham and Alamance counties.

http://www.multichannel.com/article/...h_Carolina.php
post #2929 of 4208
AT&T To Squeeze Four HD Streams Into U-verse TV Homes

Telco's U-verse Services on Track to Generate $4 Billion in 2010

By Todd Spangler -- Multichannel News, 9/16/2010 4:29:31 PM

AT&T will let U-verse TV customers access up to four high-definition channels simultaneously by the end of the year, thanks to a combination of DSL upgrades and improvements in MPEG-4 compression.

Until now, AT&T has allowed customers of the IPTV service to access a maximum of three HD channels at once, because of bandwidth constraints.

John Stankey, president and CEO of the AT&T Operations division, made the announcement at the Bank of America Merrill Lynch Media, Communications & Entertainment investor conference Thursday.

"We've moved from four standard-definition streams at the onset [when U-verse TV launched in 2006] to at the end of this year introducing four HD streams in a household," he said.

Also, by the end of this year, U-verse TV customers will be able to use trick-play controls to pause and rewind live TV from any television in the house, Stankey said.

The U-verse business is on track to bring in $4 billion in revenue for 2010, he added. AT&T added 209,000 subscribers in the second quarter -- more than 70% of the net adds among multichannel video distributors, according to Stankey. As of June 30, AT&T counted 2.5 million U-verse TV customers.

The increase in HD streams per household also will let most U-verse TV customers record three HD shows and one SD show at the same time with a whole-home DVR. The upgrade is rolling out on "a market-by-market basis to new and existing customers over the next several months," an AT&T spokeswoman said.

According to AT&T, it is able to deliver four HD channels simultaneously because it has over time delivered higher downstream bandwidth and has improved the compression efficiencies it is able to achieve with MPEG-4.

http://www.multichannel.com/article/...e_TV_Homes.php
post #2930 of 4208
Up to four HD-lite channels at once? Something smells stankey.
post #2931 of 4208
Thread Starter 
Daniel Vasquez September 17th, 2010 | 2:09 PM

Local Fort Lauderdale, FL AT&T U-verse TV Customers can view NFL RedZone HD for free this Sunday only, the only channel that lets you view special camera footage whenever the offense gets within the red zone or 20-yard line.

The free viewing will not be available to those with U-basic packages.

Here is how AT&T describes NFL RedZone HD: The channel is designed to deliver the touchdowns and most important moments during all the Sunday afternoon games. When a team gets inside the 20 yard line, NFL RedZone will take you there. Hosted by NFL Network's Scott Hanson, that's not all NFL RedZone delivers. Watch the NFL RedZone channel for up-to-the-minute fantasy stats, extended highlights, and much more.

Cost: Normally NFL RedZone HD is available in the HD Premium Tier package ($5 per month). The HD Technology Fee ($10 per month) is also required to purchase the HD Premium Tier package. But RedZone HD will be free on Sunday, Sept. 19.
http://blogs.sun-sentinel.com/consum...e-this-sunday/
post #2932 of 4208
from the Connecticut DPUC

Quote:


Our contracts with programmers for the content displayed on our U-verse TV service periodically expire, but are usually re-negotiated or extended and there is no interruption or change for the customer. The current contracts for the programming identified in this notice will expire soon, and if we are not able to reach a reasonable agreement with the programmer, the programming will no longer be carried.

Quote:


While the programming listed below will continue to be available to U-verse members through October 31, 2010, there is a possibility that as of midnight on that date, such programming will no longer be carried. The impacted channels are DIY Network (Do-It-Yourself Network) (channels 454 and 1454 in HD), Cooking Channel (channels 456 and 1456 in HD), Food Network (channels 452 and 1452 in HD) and Food Network - West (channel 453), Home & Garden Television (HGTV) (channels 450 and 1450 in HD) and Home & Garden Television (HGTV) - West (channel 451), Great American Country (GAC) (channel 529), and Outdoor Channel (channels 680 and 1680 in HD).

Also some other channels (non HD) that could go bye bye 11/30 and 12/1 (see http://www.dpuc.state.ct.us/DPUCUndo...3?OpenDocument for the full document)

Quote:


We will continue to negotiate in good faith in hopes of obtaining fair and reasonable terms prior to midnight on the nights of October 31st, November 30th and December 1st.
post #2933 of 4208
I am going to be getting U-Verse in about a month. I currently have Fios and unfortunately can't keep it where i am moving. I have a few questions.

1. When i ordered the service online i was able to select the max turbo 24/3 speed. Does this mean i can automatically get this tier?

2. I have seen some posts referring to a profile that determines the number of HD streams at one time. What is this about?

3. How is the PQ and internet speeds? With Fios the PQ is excellent and so are the internet speeds. The internet speed being good is important. My family is always using the internet. Someone is always either downloading something or has youtube going constantly. I will also be using skype. I take guitar lessons and due to the distance i'm moving. My teacher wants to try using skype to do the lessons. So i gotta know my connection wlil be able to handle all this traffic.

4. Does the gateway/router att supply have more then one ethernet port like the one verizon supplies? I have two desktops that i connect via ethernet and one wireless laptop.
post #2934 of 4208
Tried to help out with some answers below...

Quote:
Originally Posted by Timothy31 View Post

I am going to be getting U-Verse in about a month. I currently have Fios and unfortunately can't keep it where i am moving. I have a few questions.

1. When i ordered the service online i was able to select the max turbo 24/3 speed. Does this mean i can automatically get this tier? If the online ordering tool allowed you to select Max Turbo (24/3), then your line pre-qualifies for that speed tier.

2. I have seen some posts referring to a profile that determines the number of HD streams at one time. What is this about? If your address is on the outer limits of the U-verse service area, you would not be able to get 4HD. If you qualify for Max Turbo that will not be an issue as your line qualifies for all U-verse features.

3. How is the PQ and internet speeds? The PQ is a subject of much discussion. It isn't as good as FiOS on HD but better on SD. Most customers are pleased with the PQ. The Internet speeds are as advertised. I have Max Turbo at my house and the whole family can be using it at once with no issues. With Fios the PQ is excellent and so are the internet speeds. The internet speed being good is important. My family is always using the internet. Someone is always either downloading something or has youtube going constantly. I will also be using skype. I take guitar lessons and due to the distance i'm moving. My teacher wants to try using skype to do the lessons. So i gotta know my connection wlil be able to handle all this traffic.

4. Does the gateway/router att supply have more then one ethernet port like the one verizon supplies? The 2-Wire 3800 has 4 Ethernet ports on the back and wireless G. I have two desktops that i connect via ethernet and one wireless laptop.
post #2935 of 4208
Quote:
Originally Posted by Harley_Dude View Post

Tried to help out with some answers below...

Thank you for the info. It is much appreciated. I am hoping the pre qualification is correct and i can get that speed due to how much we use our internet.

I pretty much figured it wouldn't compare to Fios with PQ on HD. I know att compresses their signal whereas Fios does not.

I was hoping the router would be N. If i reember correctly G only supports up to 20megs down.
post #2936 of 4208
I have the 12M down Uverse internet plan, and it's very good. I stream a lot, network is always active with netflix HD, streaming audio and such and at 12M I'm happy, so 24 should be fine for you. I'm also using Voip.ms as my phone provider and the quality is stunning and cheap -$4, $5 or $6mo.

I dropped the TV portion after a couple of months running dual feeds U and D, D is just better for me. While I could get by with 4 streams, I'm limited to 2 and truth be told last week with premiers I was recording 5 streams on 3 DVRs. And one added thing that pushed me to stay with D, is OTA. All my HR2x DVRs have OTA capability and there are sub channels I occasionally like to watch. PQ with Uverse was quite good, for me D had a very slight edge, but I'm a bit further out than you.
post #2937 of 4208
Quote:
Originally Posted by Timothy31 View Post

Thank you for the info. It is much appreciated. I am hoping the pre qualification is correct and i can get that speed due to how much we use our internet.

I pretty much figured it wouldn't compare to Fios with PQ on HD. I know att compresses their signal whereas Fios does not.

I was hoping the router would be N. If i reember correctly G only supports up to 20megs down.

PQ continues to get better with codec improvements. It's a non-issue for me other than occasional pixelization on sporting events.

There will be an N gateway coming by the end of the year but not sure what all markets might see it first. Stay tuned.
post #2938 of 4208
We tolerated the loss of the Hallmark channel due to AT&T's contract woes with that producer, but now I'm seeing various forum posts about DIY, Food Network, HGTV, and Cooking Channel disappearing at the end of October for the same reason. Anyone have any solid info on that?

I'm a big fan and supporter of U-Verse, but if they gut their channel offerings to that degree, I'm going back to the antenna.

AT&T, are you reading this?
post #2939 of 4208
Thinking of jumping on the U-Verse bandwagon. My Comcast promo expires next week and there's no help from their retentions department to keep me. On top of that, Sprint had a policy change that increased my cellphone bill. So I've been looking into U-Verse + iPhones bundle. Any feedback from Dublin (older area) would be great.

What concerns me is that I live in an older area of Dublin, CA and we are copper-last-mile. I've seen my neighbor's U-Verse and I wasn't too impressed with the PQ on HD. Is there any improvements coming to last-mile customers? I used to have DirecTV and their MPEG-4 quality was stunning. I understand U-Verse is MPEG-4, so I know what's possible. Also, I have 24mbit internet from Comcast...how is the 12mbit service from U-Verse? Will I notice? Latency is key for me.

Also, are there any U-Verse tricks or promos for my area? Uverseusers . com was little help.

Thanks.
post #2940 of 4208
Quote:
Originally Posted by KG7OR View Post

We tolerated the loss of the Hallmark channel due to AT&T's contract woes with that producer, but now I'm seeing various forum posts about DIY, Food Network, HGTV, and Cooking Channel disappearing at the end of October for the same reason. Anyone have any solid info on that?

I'm a big fan and supporter of U-Verse, but if they gut their channel offerings to that degree, I'm going back to the antenna.

AT&T, are you reading this?

Personally I don't care if those channels go. Maybe they'll free up some room for BBC America HD and the Fox Soccer Channel HD.

AT&T, are you reading this?
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: HDTV Programming
AVS › AVS Forum › HDTV › HDTV Programming › AT&T U-verse HDTV