Originally Posted by dan951
It's BACK!! I had Sony out here in April and they replaced the optical block because I had the green blob. Well the green blob is back. This is totally unacceptable. I can't believe how bad this set has been. I have 20 year old cars that are more reliable. Since I already had the optical block replaced im I screwed out of getting them to repair it again or taking a look at it? I love this TV but its just getting laughable as far as service. We actually bought a second tv just so we don't wear the XBR2 out to quickly.
You should have the option of getting it repaired again, as long as you report it to Sony before the end of this month. Since it is a second failure, you should also have the option of a discount off a direct-view LCD. Even if you accept a replacement TV offer, you can still have your optical block rebuilt by Tri-State Module for about $300, if you think that is a sound investment. They rebuild the optical blocks just like Sony does.
One way to get a replacement offer is to post about your problem on the Facebook I Have A Defective Sony TV
page. Someone from the Sony Listens team (headed by Sarah Kepler) will likely contact you with an offer. No matter how friendly they are, be a firm negotiator.
If you don't like their offers, you also have legal recourse (particularly since you have had multiple failures).
There is also the class action lawsuit
. Regardless of whether you have your TV repaired and/or replaced, I am suggesting that people consider objecting or opting out of the current settlement. It only provides 2 additional months of coverage (through August) or a few hundred dollars for your TV. It is you choice, though, after weighing the potential risks and benefits. And, as I have stated above, people like you with multiple failures are particularly valuable in the "objection" category, as Sony is claiming that this does not happen, because they have fixed the optical blocks.