The Official Sony 2006 KDS-(XX)A2000 [NO PRICE TALK] SXRD Owner's Thread - Page 466

Originally Posted by RickBrass

...Sometimes ordinary ergonomics is more important than purity of sound as measured by high S/N.

Originally Posted by ronsnova

4 weeks ago I contacted SonyListens about my KDS-50A200 optical block issue and was given an offer of $200 for KDL55EX500 or $25 for KDK46EX500. I was hesitant at the time due to the fact these models were discontinued and had some known problems. The next day I left the country on business and just got back. I called Sony to accept the offer. To my suprise the deal was off the table. The current deal was $675 for the same discontinued KDL55EX500, and like increase for the other smaller model. The Sony Rep was unappologetic saying "To bad, you should have taken the first offer" with no further explanation.

I have been a Sony TV fan for over 35 years, and accept anyone can have an technical problem. The fact Sony was going to make good on the problem was going to assure my loyality continued. However, with this change in customer support and game playing, I am looking else were. I can pay less, to get the same kind of bad service.

Originally Posted by mdavej

The EX uses the same codes as your old A2000 (just try your old remote with the new tv to see for yourself). Sony TVs codes are very common and haven't changed in years, and are very easy to learn if you have to. Just about any Sony code will work. It's Bose that uses non-standard codes as well as RF which is totally incompatible with everything else.

Even the cheapest universal will work all your components a lot better than the Bose remote (assuming you can switch your Bose system to IR mode). I recommend you spend another $15 and get at least an RCA RCRP05B which can do all functions of all you devices plus learning, macros, and volume punch thru.

Originally Posted by viperextreme

my kds50a2000 has gone yellow. I got an offer for 1375 for a KDL-60EX720. Has anybody been able to get a better price or better 60" model?

Originally Posted by cronos1013

OK so I got my 60" EX720 for $1075 like 4 months ago and I couldn't be happier, it is bright if it's turned up all the way, and the 3d while not spectacular is generally acceptable, but now my father has hinted that he wants my old TV (fixed of course) which is still sitting stashed in a corner of my house for his birthday this year.

So I wanted to know if anyone knows where a good place to get the replacement optical blocks is. I don't mind if it's a few hundred dollars, but I don't want something that's going to smoke itself in 3 months, I'd love a warranty.

I found TriStatemodule.com had some listed for like 300 for a "repair" and they come with 6 month warrantys.
Has anyone tried their repair service or their replacement units?
Has anyone used another vendor and been extreemly happy?

Thanks!

Chris

Originally Posted by cronos1013

OK so I got my 60" EX720 for $1075 like 4 months ago and I couldn't be happier, it is bright if it's turned up all the way, and the 3d while not spectacular is generally acceptable, but now my father has hinted that he wants my old TV (fixed of course) which is still sitting stashed in a corner of my house for his birthday this year.

So I wanted to know if anyone knows where a good place to get the replacement optical blocks is. I don't mind if it's a few hundred dollars, but I don't want something that's going to smoke itself in 3 months, I'd love a warranty.

I found TriStatemodule.com had some listed for like 300 for a "repair" and they come with 6 month warrantys.
Has anyone tried their repair service or their replacement units?
Has anyone used another vendor and been extreemly happy?

Thanks!

Chris

Originally Posted by viperextreme

I asked today, ended up going with a KDL60NX720 for 1430. Can't wait for it to come in, reviews are pretty satisfied with it.

Originally Posted by lemketron

Who exactly did you ask? I just emailed SonyListens@am.sony.com with my first request. Is that "Sarah" from the facebook page? Or does she have different contact information if you don't like the offer from SonyListens?
Thanks!

Originally Posted by ep1213

I was wondering if anybody has an idea what caused one of the corners on my KDS-55A2000 to be black? Attached are some pictures. I already had the optical block replaced under the recall program, but that was over a year ago.
I don't really know when the black corner started, since it is not in the main viewing area so not really that distracting.
It almost looks like it could be "dirt/dust" somewhere in the picture/light path, but before I go and disassemble the whole TV to clean it, wanted to see if somebody else has an idea what it could be.

Thanks in advance.

Originally Posted by viperextreme

I went through the facebook page and posted. I was offered the EX720 and asked about the NX720, and they agreed. I think the NX720 is the perfect compromise.

Originally Posted by conrad711

I too contacted SonyListens today regarding optical block issues with my 60A2000. They created a case number and I was quickly offered a 60EX720 for a small discount. When I asked about the 60NX720, I was told that was not an option.

Did you ask the Sony representative or the SonyListens folks? Do you think it is worth calling Sony again to ask someone else? I'm just not sure I would walk into a store and buy the EX720 model and they certainly aren't giving it away.

Originally Posted by moonbeam13

I have a 50A2000 that I bought new in 2006. As of yet have not experienced the green/yellow screens so many others have experienced. Just changed the bulb right before Christmas for the first time, and the picture does look brighter now. My issue seems to be the black color. Watched a movie over the week-end, and all the shadow areas and the horizontal bar above and below the movie were not jet black but a blue black in color. Tried adjusting iris, etc. and just can't get rid of that blue coloration in the black. With all the optical block issues has anyone had this as an issue? If so, would this fall under getting Sony to replace my TV?

Originally Posted by derekwinters

Called Sony Listens today about my KDS60A2000 w/ bad optical block (yellow blob). They offered KDL60EX720 for $1375 or KDL55BX520 for $575. Has anyone had success with actually talking them into a different model recently? I see all the posts above about talking them into an NX model but I wasn't clear WHEN this was actually successful. Trying to figure out if I have some wiggle room here or if this is my FINAL offer from them. The EX720 looks like about a $600 discount from online prices.

Originally Posted by conrad711

The SonyListens people have been great to work with. They are super helpful and I appreciate that Sony is willing to offer discounted replacement sets. I just wish there was more of a choice for the consumer.

I have a fresher outlook today. I was shocked yesterday when I was asked about the purchase reciept for my 60A2000 and realized that I had paid over 3,500 for that TV and it is now worthless.

Although, I was told there are currently no 60NX720 TVs available in the program, I could choose between a 55NX720 for 995 + tax or the 60EX720 for 1375 + tax. I think those offers are fair. I just need to decide if I will regret dropping back down to a 55" TV.

Originally Posted by iove

Are they even offering to replace the optical block? At least that will tide me over for another 1.5 years.

Originally Posted by aztony

Try telling them you're willing to wait until a 60" is available in the models you are interested and see what they tell you.