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The Official Sony 2006 KDS-(XX)A2000 [NO PRICE TALK] SXRD Owner's Thread - Page 466

post #13951 of 14269
Quote:
Originally Posted by RickBrass View Post

...Sometimes ordinary ergonomics is more important than purity of sound as measured by high S/N.

Point taken. Does your original remote behave the same (aside from the initial lag)? If not, maybe harmony is sending too many repeats. If that's the case, try running the troubleshooting wizard to adjust them down.
post #13952 of 14269
Quote:
Originally Posted by ronsnova View Post

4 weeks ago I contacted SonyListens about my KDS-50A200 optical block issue and was given an offer of $200 for KDL55EX500 or $25 for KDK46EX500. I was hesitant at the time due to the fact these models were discontinued and had some known problems. The next day I left the country on business and just got back. I called Sony to accept the offer. To my suprise the deal was off the table. The current deal was $675 for the same discontinued KDL55EX500, and like increase for the other smaller model. The Sony Rep was unappologetic saying "To bad, you should have taken the first offer" with no further explanation.

I have been a Sony TV fan for over 35 years, and accept anyone can have an technical problem. The fact Sony was going to make good on the problem was going to assure my loyality continued. However, with this change in customer support and game playing, I am looking else were. I can pay less, to get the same kind of bad service.


I contacted SonyListens. They made good on thier first offier. I got the KDL-55EX500. Mailed the required documents, had the TV a week and half later.

Only problem so far is I can not program my Bose Lifestyle 48 remote to operate the TV. There is no IR code listed and Sony Web site says no code is available. Really?? In today's market, Sony is making remotes that can not be duplicated? Contacted Bose to see if they can help.
post #13953 of 14269
The EX uses the same codes as your old A2000 (just try your old remote with the new tv to see for yourself). Sony TVs codes are very common and haven't changed in years, and are very easy to learn if you have to. Just about any Sony code will work. It's Bose that uses non-standard codes as well as RF which is totally incompatible with everything else.

Even the cheapest universal will work all your components a lot better than the Bose remote (assuming you can switch your Bose system to IR mode). I recommend you spend another $15 and get at least an RCA RCRP05B which can do all functions of all you devices plus learning, macros, and volume punch thru.
post #13954 of 14269
I have moved over to a Sharp LCD after the crap offer I received from Sony.

I have a kds 60 2000a I didn't use the replacement option. If any one is interested.
LL
post #13955 of 14269
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post #13956 of 14269
Quote:
Originally Posted by mdavej View Post

The EX uses the same codes as your old A2000 (just try your old remote with the new tv to see for yourself). Sony TVs codes are very common and haven't changed in years, and are very easy to learn if you have to. Just about any Sony code will work. It's Bose that uses non-standard codes as well as RF which is totally incompatible with everything else.

Even the cheapest universal will work all your components a lot better than the Bose remote (assuming you can switch your Bose system to IR mode). I recommend you spend another $15 and get at least an RCA RCRP05B which can do all functions of all you devices plus learning, macros, and volume punch thru.

Thanks. I think I will go the universal remote route. I am tired of trying to make Bose remote function with TV. Even contacted Bose support. They quickly gave me several things to try, but no go.
post #13957 of 14269
my kds50a2000 has gone yellow. I got an offer for 1375 for a KDL-60EX720. Has anybody been able to get a better price or better 60" model?
post #13958 of 14269
My TV has had some flickering lately, is this an optical block issue?
post #13959 of 14269
Flickering just means it's time for a new bulb.
post #13960 of 14269
Quote:
Originally Posted by viperextreme View Post

my kds50a2000 has gone yellow. I got an offer for 1375 for a KDL-60EX720. Has anybody been able to get a better price or better 60" model?

That's what I got offered early November.
post #13961 of 14269
Bulb just literally popped while playing Xbox tonight. Got that one directly through Sony Style a couple years ago but just going to pick up a cheapie http://www.mwave.com/mwave/SKUSearch...iteria=BN00165 to hold us over til I get to replace the entire set. Luckily it's only being used as our gaming TV in the basement.
post #13962 of 14269
I recently replaced the lamp and housing on my 50A2000 and its still as good as ever. I keep it on the power saver setting for now.
post #13963 of 14269
OK so I got my 60" EX720 for $1075 like 4 months ago and I couldn't be happier, it is bright if it's turned up all the way, and the 3d while not spectacular is generally acceptable, but now my father has hinted that he wants my old TV (fixed of course) which is still sitting stashed in a corner of my house for his birthday this year.

So I wanted to know if anyone knows where a good place to get the replacement optical blocks is. I don't mind if it's a few hundred dollars, but I don't want something that's going to smoke itself in 3 months, I'd love a warranty.

I found TriStatemodule.com had some listed for like 300 for a "repair" and they come with 6 month warrantys.
Has anyone tried their repair service or their replacement units?
Has anyone used another vendor and been extreemly happy?

Thanks!

Chris
post #13964 of 14269
Quote:
Originally Posted by cronos1013 View Post

OK so I got my 60" EX720 for $1075 like 4 months ago and I couldn't be happier, it is bright if it's turned up all the way, and the 3d while not spectacular is generally acceptable, but now my father has hinted that he wants my old TV (fixed of course) which is still sitting stashed in a corner of my house for his birthday this year.

So I wanted to know if anyone knows where a good place to get the replacement optical blocks is. I don't mind if it's a few hundred dollars, but I don't want something that's going to smoke itself in 3 months, I'd love a warranty.

I found TriStatemodule.com had some listed for like 300 for a "repair" and they come with 6 month warrantys.
Has anyone tried their repair service or their replacement units?
Has anyone used another vendor and been extreemly happy?

Thanks!

Chris

I heard of, then found the guy on facebook that repairs the optical block. I believe he's in RI or CT. So the take down and reinstall is all on you. If you'd like, I can point you in his direction.
post #13965 of 14269
Quote:
Originally Posted by cronos1013 View Post

OK so I got my 60" EX720 for $1075 like 4 months ago and I couldn't be happier, it is bright if it's turned up all the way, and the 3d while not spectacular is generally acceptable, but now my father has hinted that he wants my old TV (fixed of course) which is still sitting stashed in a corner of my house for his birthday this year.

So I wanted to know if anyone knows where a good place to get the replacement optical blocks is. I don't mind if it's a few hundred dollars, but I don't want something that's going to smoke itself in 3 months, I'd love a warranty.

I found TriStatemodule.com had some listed for like 300 for a "repair" and they come with 6 month warrantys.
Has anyone tried their repair service or their replacement units?
Has anyone used another vendor and been extreemly happy?

Thanks!

Chris

Here's more info on getting it repaired:
https://sites.google.com/site/sonylc...e-or-rebuildin
post #13966 of 14269
I asked today, ended up going with a KDL60NX720 for 1430. Can't wait for it to come in, reviews are pretty satisfied with it.
post #13967 of 14269
Quote:
Originally Posted by viperextreme View Post

I asked today, ended up going with a KDL60NX720 for 1430. Can't wait for it to come in, reviews are pretty satisfied with it.

Who exactly did you ask? I just emailed SonyListens@am.sony.com with my first request. Is that "Sarah" from the facebook page? Or does she have different contact information if you don't like the offer from SonyListens?
Thanks!
post #13968 of 14269
Quote:
Originally Posted by lemketron View Post

Who exactly did you ask? I just emailed SonyListens@am.sony.com with my first request. Is that "Sarah" from the facebook page? Or does she have different contact information if you don't like the offer from SonyListens?
Thanks!

I went through the facebook page and posted. I was offered the EX720 and asked about the NX720, and they agreed. I think the NX720 is the perfect compromise.
post #13969 of 14269
I was wondering if anybody has an idea what caused one of the corners on my KDS-55A2000 to be black? Attached are some pictures. I already had the optical block replaced under the recall program, but that was over a year ago.
I don't really know when the black corner started, since it is not in the main viewing area so not really that distracting.
It almost looks like it could be "dirt/dust" somewhere in the picture/light path, but before I go and disassemble the whole TV to clean it, wanted to see if somebody else has an idea what it could be.

Thanks in advance.
LL
LL
post #13970 of 14269
Quote:
Originally Posted by ep1213 View Post

I was wondering if anybody has an idea what caused one of the corners on my KDS-55A2000 to be black? Attached are some pictures. I already had the optical block replaced under the recall program, but that was over a year ago.
I don't really know when the black corner started, since it is not in the main viewing area so not really that distracting.
It almost looks like it could be "dirt/dust" somewhere in the picture/light path, but before I go and disassemble the whole TV to clean it, wanted to see if somebody else has an idea what it could be.

Thanks in advance.

The shadow is black, which means it is not in the light engine, but either before or after. The light engine has separate paths for RG&B and only combines the three at the main lens.

Before: remove the lamp and inspect the lamp and the hole. In some of these sets it is hard to get the lamp all the way in, square and fully seated, yet it can still light up.

After: I would take off the front screen and do an inspection of the inside of the mirror/screen cavity. There's black foam rubber seals where the light engine goes into the back and meets the cavity, there's tape around the edge of the two layers of the screen, and there's tape around the sharp edges of the glass main mirror. Any of that stuff could have come loose and be blocking the light. Those tape adhesives rot over time and let go.
post #13971 of 14269
Quote:
Originally Posted by viperextreme View Post

I went through the facebook page and posted. I was offered the EX720 and asked about the NX720, and they agreed. I think the NX720 is the perfect compromise.

I too contacted SonyListens today regarding optical block issues with my 60A2000. They created a case number and I was quickly offered a 60EX720 for a small discount. When I asked about the 60NX720, I was told that was not an option.

Did you ask the Sony representative or the SonyListens folks? Do you think it is worth calling Sony again to ask someone else? I'm just not sure I would walk into a store and buy the EX720 model and they certainly aren't giving it away.
post #13972 of 14269
Quote:
Originally Posted by conrad711 View Post

I too contacted SonyListens today regarding optical block issues with my 60A2000. They created a case number and I was quickly offered a 60EX720 for a small discount. When I asked about the 60NX720, I was told that was not an option.

Did you ask the Sony representative or the SonyListens folks? Do you think it is worth calling Sony again to ask someone else? I'm just not sure I would walk into a store and buy the EX720 model and they certainly aren't giving it away.

I suggest you contact Sarah Kepler on Facebook. Seems people have better luck dealing through her to try and get a better deal or a different model.

So what exactly was the offer they gave you for the EX720 that you say it was a small discount?
post #13973 of 14269
The SonyListens people have been great to work with. They are super helpful and I appreciate that Sony is willing to offer discounted replacement sets. I just wish there was more of a choice for the consumer.

I have a fresher outlook today. I was shocked yesterday when I was asked about the purchase reciept for my 60A2000 and realized that I had paid over 3,500 for that TV and it is now worthless.

Although, I was told there are currently no 60NX720 TVs available in the program, I could choose between a 55NX720 for 995 + tax or the 60EX720 for 1375 + tax. I think those offers are fair. I just need to decide if I will regret dropping back down to a 55" TV.
post #13974 of 14269
I have a 50A2000 that I bought new in 2006. As of yet have not experienced the green/yellow screens so many others have experienced. Just changed the bulb right before Christmas for the first time, and the picture does look brighter now. My issue seems to be the black color. Watched a movie over the week-end, and all the shadow areas and the horizontal bar above and below the movie were not jet black but a blue black in color. Tried adjusting iris, etc. and just can't get rid of that blue coloration in the black. With all the optical block issues has anyone had this as an issue? If so, would this fall under getting Sony to replace my TV?
post #13975 of 14269
Called Sony Listens today about my KDS60A2000 w/ bad optical block (yellow blob). They offered KDL60EX720 for $1375 or KDL55BX520 for $575. Has anyone had success with actually talking them into a different model recently? I see all the posts above about talking them into an NX model but I wasn't clear WHEN this was actually successful. Trying to figure out if I have some wiggle room here or if this is my FINAL offer from them. The EX720 looks like about a $600 discount from online prices.
post #13976 of 14269
They're not offering a free option anymore? I'm glad I got in when I did.
post #13977 of 14269
Are they even offering to replace the optical block? At least that will tide me over for another 1.5 years.
post #13978 of 14269
Quote:
Originally Posted by moonbeam13 View Post

I have a 50A2000 that I bought new in 2006. As of yet have not experienced the green/yellow screens so many others have experienced. Just changed the bulb right before Christmas for the first time, and the picture does look brighter now. My issue seems to be the black color. Watched a movie over the week-end, and all the shadow areas and the horizontal bar above and below the movie were not jet black but a blue black in color. Tried adjusting iris, etc. and just can't get rid of that blue coloration in the black. With all the optical block issues has anyone had this as an issue? If so, would this fall under getting Sony to replace my TV?

I think you should contact the Sony Team and ask. They are either going to tell you yes it does or no it doesn't.

Quote:
Originally Posted by derekwinters View Post

Called Sony Listens today about my KDS60A2000 w/ bad optical block (yellow blob). They offered KDL60EX720 for $1375 or KDL55BX520 for $575. Has anyone had success with actually talking them into a different model recently? I see all the posts above about talking them into an NX model but I wasn't clear WHEN this was actually successful. Trying to figure out if I have some wiggle room here or if this is my FINAL offer from them. The EX720 looks like about a $600 discount from online prices.

Does it really matter when these people were successful? Just contact Sony, Sarah Kepler on Facebook is your best bet to get a different offer. It doesn't hurt to ask and let them know that you are willing to wait until the model you're interested in is available.

Quote:
Originally Posted by conrad711 View Post

The SonyListens people have been great to work with. They are super helpful and I appreciate that Sony is willing to offer discounted replacement sets. I just wish there was more of a choice for the consumer.

I have a fresher outlook today. I was shocked yesterday when I was asked about the purchase reciept for my 60A2000 and realized that I had paid over 3,500 for that TV and it is now worthless.

Although, I was told there are currently no 60NX720 TVs available in the program, I could choose between a 55NX720 for 995 + tax or the 60EX720 for 1375 + tax. I think those offers are fair. I just need to decide if I will regret dropping back down to a 55" TV.

Try telling them you're willing to wait until a 60" is available in the models you are interested and see what they tell you.

Quote:
Originally Posted by iove View Post

Are they even offering to replace the optical block? At least that will tide me over for another 1.5 years.

I don't think they are. I know I wasn't offered that option. Do you really think this replacement program is going to still be around in another 1.5 years? I doubt it.
post #13979 of 14269
Quote:
Originally Posted by aztony View Post

Try telling them you're willing to wait until a 60" is available in the models you are interested and see what they tell you.

I did just that and they were able to find me exactly what I was looking for. Thank you SonyListens!
post #13980 of 14269
I am also working with Amanda through the Facebook page via email on a replacment option. Did anyone choose a 46" set? I recall an offer of $225 but I cannot find the original email with the specific model number, and pricing from Sony.
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