The Official Sony 2006 KDS-(XX)A2000 [NO PRICE TALK] SXRD Owner's Thread - Page 470

Well got home checked out the box and you can tell they had laid it flat on a small forklift as it has the the indent on it , smh
I had wanted a Friday delivery as I haven't had time to move my sxrd and it's stand into the bedroom , the green tint hasn't completely taken over so I'll be using it there till I can get the time to take out the optical block and send it to be rebuilt . Plus i haven't gotten a stand for it as i was planning to get one tomorrow and have it before the set got here .

You guys who have had your optical block rebuilt Have you been happy with the set afterward ? , any further problems afterward ? I love this tv have babied it for last 5 years and would hate to have to get rid of it . If Sony had offered to come get the block out and rebuild it themselves I probably never would have gone the replacement program route . Not that I'm mad I just got a 2012 55" HX750 for a ill over $900 as Charlie sheen would say right now I'm Winning !!! Lol

@49merc I will drop Sony an email and let them know how it was delivered just in case there's any problems with the set so it's on record on how it was handled during shipment . I will definitely be posting on the HX750 thread you started

First off - thanks to everyone on this forum for posting information that has helped me navigate the Sony replacement TV process. I've received my replacement TV offers and would appreciate any recommendations / thoughts regarding my options:

KDL55HX850 for $910 + taxes
KDL55HX750 for $795 + taxes
XBR55HX929 for $1420 + taxes

I obviously want to get the best performance for $$. But build consistency / reliability is also important to me: I'd like to potentially avoid having to deal with more hassles down the road should I receive a defective replacement TV.

Thanks!

You got some really good prices there , if I knew there offer for the HX850 would be that low I probably would've waited another couple weeks . With that being said right now I'm really enjoying my HX750 , it has it's lil flaws like most edge lit LED sets , but it's head and shoulders above what I had gotten used to with my failing SXRD . Good luck with your choice , you can check out the thread that 49merc started for the hx750 for people's honest opinion of what they think of there HX750's

So, are there any know lawsuits still pending to anyones knowledge?
Especially for california residents?


Thanks in advance

I'm going to go out on a limb here and say there are probably thousands of lawsuits in CA that are pending. Now, if you mean any lawsuits against Sony regarding the problem with a few select TV's built back in the early 2000's, then I'm going to say probably not. The class action lawsuit was settled a loooong time ago.

Thanks for the reply. Mine was built sometime in 2006.
I've never received an communication or offer from sony.
We had a tech out and he told us optical light engine was going
and that was why screen was totally yellow.

Thanks,again for any thoughts oe suggestions

Mark

My KDS-60-A2000 was also a 2006. I just went through the Sony replacement process about 1 month ago. Go on FaceBook to "I Have a Defective Sony TV" site. My a new post with your problem, TV model number and be nice. Within
a hour or so, they will post a few posts. Then call the number they give you and get your offers on replacement TVs. If you need any help, let me know.

I have a 55A2020 (luckily it has no problems) that I registered with Sony and also bought an extended warranty from Sony and I did NOT get notified of the lawsuit, etc. However as a long-time AVS member I'm very familiar with the problems from the various SXRD forums.

Now as far as not being proactively notified by Sony about problems, lawsuits, offers, etc. its like "crying over spilt milk". That ship has sailed. All you can really do now is to read through the forums, see what others have done and been offered, contact Sony and take or leave their offer.

Fwiw, I'm by no means on Sony's side with all of this, just being realistic.

Despite it being 4-5 years old, I know my A2020 will eventually go bad. Its always had a large green blob for a while after turning the TV on and it may well get worse by which time Sony may have discontinued its replacement offers. In the meantime I purchased a 55EX500 LCD TV (without any discounts from Sony) but don't watch it much as I still much prefer the SXRD. Ymmv.

You won't be receiving any communications from Sony unless you initiate it. I found out about the replacement program from this site. As it was suggested previously, contact the Sony Team on Facebook, search for Sarah Kepler. She seems to be the go to person, especially if you might want a different model then they offer you. After the initial contact, everything usually goes smooth and you should have a new TV in a couple of weeks. Here's a website for more info on the Sony TV problem:
https://sites.google.com/site/sonylcdrptvproblems/

if you contact sony, then don't take the offer right away. will they make you another offer? just not sure i want to drop a grand right now. my tv is still working, looks great to me. it just has green blob/tint when i first turn it on. i know it's going to get worse though. especially since i still have the original bulb in it. i have another sitting here ready to put in, but i'm holding out because i read the problem accelerates after a bulb change.

They're not gonna initiate alternative offers. The offer is what it is, if you want an alternate offer, you need to tell them what kind of TV you want. They will respond with prices for whatever other TV's they can make available and the price for each option.

If I was in your shoes, I'd take whatever set I could afford to get from them. You can keep using your SXRD set for as long as it works for you (you just mail them the sticker that has the serial number on it). I have zero insider info, but I'd be surprised if their offers get any better, my concern would be that they might get worse, as the issue fades from their radar screen and Ms. Kepler is assigned other responsibilities.

great point, just sent in my initial email. i am interested to see what they offer me. thanks

called in and got my first offer,

46 inch kdl46ex521 for $475 - can't find online at all
or
55 inch kdl55ex621 for $775 - can't find this either except for refurbished

maybe i wrote down the numbers wrong as the lady on the phone was almost impossible to understand. either way, i'm not taking this offer. off to contact Sarah to see if there are any better options available.

sorry for making three posts in a row, but what's the best way to take a picture to show off the green? i can see green in the center of my tv, looks like a ring, but when i take a photograph, the whole screen looks bright blue.



1) what tv are you replacing? 2) who did you speak with to get those prices/model offers?

Replace the "1" at the end of each model number with a "0".
Here is some info:
http://www.cnet.com.au/sony-bravia-k...-339311283.htm
Prices range from $833 - $1400 on Google Search.

http://reviews.lcdtvbuyingguide.com/...dl55ex620.html
Prices range from $1000 - $2100(Fry's).

Both models are over a year old. I would hope Sarah can offer you a more recent model. It might cost you more but at least it will be a newer set.




I went with a standard definition channel that has the black bars on each side to take my picture. It seems to make the green show up better.

i got a response from sarah, she forwarded my message to some guy named pat kennedy. he then sent me a message that basically said your offer is what it is, tough luck. oh well, thanks for the suggestions.

That's the first time I've heard anyone say Sarah didn't try and satisfy them. Maybe she is on vacation and that's why the other person handled it. I wouldn't give up on the first try. Email or message them back saying you will wait a couple of weeks to see if any different models become available. It might also help if you suggest a couple of models that you are interested in.

i wrote back and just said straight up there are people with the same model as me posting they received different offers on new models. he responded back and now asked me to submit to him 2-3 models i would be interested in.

i hate to be THAT guy to ask for suggestions without doing my own research, but what are three models should i ask for to get the best price vs performance offer from them?

I would suggest you do some research of your own online for ratings and reviews and in-store to see which models you like the way the picture looks and the set itself. Look at some previous posts to see what others were offered. It's not very likely that you'll be able to get one of the newest models out. It seems they only offer models that they are phasing out to bring in new stock.

I guess it depends on what you can spend. When I went through the process, I wanted the best TV that I could get because I understood how much I enjoyed my KDS-60A2000.

i really hate to spend time researching tv's . the last time i did it, i spent 1000 hours and ended up with this green machine. doh!

this pat guy at sony sent me a link to their website and said pick 2-3 models and i'll quote you a price. just quickly looking over it, these features are ridiculous. first off, i hate 3d. 2nd off, why would i want internet, wifi, and all this other crap on my tv? that's what the ps3 and pc connected to my receiver are for.

i just want picture quality. so that boils down to what, edge lit vs dynamic edge lit? then depending on how much you want to spend, x reality pro vs x reality?

that's really the only two differences i'm seeing with just a quick look. one model i see mentioned recently in this thread, the nx720 looks to be a good middle ground, but is probably not available any more since it's not on their website. guess i'll just send him a couple of model numbers in that range and see where it goes

I feel the same way about those features.

I wonder if I should wait until Sarah gets back to inquire about other TV offers. My initial offers are below:

KDL55EX621 for 775
KDL60EX720 for 1375

I'm hoping I can get one of these:

KDL55HX850
KDL55HX750
KDL55EX640

Let us know what they respond back with.

I think we all did a lot of research when we chose these Sony TV's. At the time they had the best picture for the money. You really don't have to do much research since there are websites that did the work for you and all you need to do is read the reviews. As for the extra features, you don't have to use them. The more expensive the set, usually the more features it's going to have on it. Picture quality isn't that much different between models IMHO. Glad to hear you didn't give up and contacted them again. Even if you don't get a set that you really want, at least you can sell it and put the money towards a set you do want.

Sarah just stopped responding to me altogether. i guess Pat updated my case to show that he is working with me so she is done with it. i sent him some options that i saw from this thread and none of them are available any more. i'll send some more and update once he responds back, which probably won't be until monday at this point.

got some offers back, this time from amanda maffe

KDL55HX850 for $815 + local sales tax
KDL55HX750 for $695 + local sales tax
KDL55EX640 for $565 + local sales tax

They said let them know if I'm interested any any additional models and they will price those as well.

These seem like some decent prices. Definitely going to move on something... Opinions??

Wow, those sound like great deals! As for which to pick, i'd probably go with the one that best matches your budget. They are all basically the same TV, just with different levels of features. See here for a comparison chart: http://www.abt.com/documents/43469/2...VCompChart.pdf

How have you been contacting the Sony people? Via email or their facebook profiles? Do you have Amanda's contact info?

honestly i don't think it matters who you talk to. sarah doesn't do anything special. they all just go off a price sheet. the reason my price for example on the 850 is $100 less than the guy above is because they 850 dropped roughly $100 in price on their website this past week. you can pretty much determine what the price will be, just take roughly 65ish% off whatever retail is on their site.

as far as the steps i took, i just did what they said in this thread. contacted sarah kepler directly off her individual facebook page, not the team page. then she forwarded my message to the team group email at sonylistens@am.sony.com. from that point it's all been email communication. just whoever sees the email, they respond to it with the price of off a rate sheet.

so bottom line, you could just email sonylistens@am.sony.com and say you are not happy with the offer you received and you want to see what the price would be on some newer models. tell them you won't go below 55 inches so the 46 they offered you is not going to work. also, tell them the 621 has virtually no reviews and no consumer feedback on the internet so you are not comfortable buying it. it's kind of a slap in the face anyway considering the price they quote you for that to begin, just hoping you will jump on it. i mean, a 621 for $775 or an 850 for $815 or even a 750 for less? hmm, let me think about that one...

i asked for a price on the 929 (i already know the answer will be $1300), but i just wanted to see. so i've already pretty much decided to go with the 850. i mean, just from reading reviews, it seems to be the best option available and when you're talking a choice between $600, $700, or $800 the price is not even a factor to me. stepping up to the 929 for $1300, that's when price becomes a factor. at least for me anyway.

IMO it's best to skip all the Internet features on TVs which will be obsolete in 6 months anyway. Just get a basic display and another box like a BD player, Roku or apple tv for everything else. Those are cheap to upgrade/replace. I'm extremely happy with the $200 55" LCD Sony offered me last year.

trust me i don't want those "features", but at this point there are no models without them. you don't have a choice. they are just standard. every single tv is an "internet tv" now. even the non 3d base model ex640 has internet and all the other crap

i requested a quote on a 60 inch, they said those are reserved for people who originally had 60 inch. also requested a quote on the 929 and they said those are reserved for people who originally had xbr line. so i guess i'll just go with the 850. thanks for the help everyone.