Never thought I would be posting an update to an update, especially one from Dec. 2010, which is when I got my replacement TV but here it is:
I got the KDL-55HX800 from Sony's replacement program in Nov/Dec of 2010. Last week I was sitting in my living room with the TV off. I kept hearing a clicking sound coming from the TV, like when you turn it off and on. I thought maybe I was just hearing things but it kept occurring about every 30 seconds. I turned the TV on to see if I could figure out what was going on. The TV comes on, the Sony screen comes up, the program channel comes on, but after about 10 seconds the TV reboots (for lack of a better word), shuts off and comes back on. It does this constantly. I thought maybe it had to do with my surge suppressor and unplugged the TV from it and plugged it directly into a wall outlet. The problem still happens. The manual says to count how many times the "standby" light blinks off and on. I'm assuming the standby light is the red light on the front of the TV that comes on when you power the TV off. If it is, the light doesn't blink at all, it just turns on and off when the TV reboots. I wasn't able to find anything online for this issue or in the manual. I contacted Sarah Kepler from the Sony Team on Facebook and relayed the issue I was having to her. She sent the issue to her "Triage Team" to find out what was going on. It seems the TV need to be repaired. Ms. Kepler offered to cover the cost of the repair, even though the TV is six months out of warranty, as a goodwill gesture.
I am now in the process of waiting to hear from the service company on when they are coming out.
Update: Got a call from the service company a couple of days ago. They're still waiting for the part to come in to set up an appointment.
I've been thinking, as much as it's nice that Sony is paying for the cost of the repair, this is my second Sony TV and the second one that has a problem, albeit one that can be fixed as opposed to the first TV. Before I bought my first Sony back in 2007(?) I had a Mitsubishi front projection TV that I purchased back around 1985. Yep, that's right, I had that set for over 20 years and only had to have it serviced once in all that time. Never had to replace any of the bulbs, which was one of the major complaints on those type of TV's back then. I finally got tired of waiting for it to die (donated it to Goodwill) and went out and bought the Sony, which had the best picture of all the TV's that I researched, except maybe for the Pioneer, which I couldn't afford. Anyway, just wondering what happened to when TV's would last and last, and Sony was one of the top brands you could buy.Edited by aztony - 6/16/12 at 12:26pm