The Official Sony 2006 KDS-(XX)A2000 [NO PRICE TALK] SXRD Owner's Thread - Page 472

What board did they replace? Did you pay for this fix or was it covered by a warranty?

I can't get my tv to turn on. I get 5 blinks of the red power light. I've checked my lamp and it seems fine. The fan works too, but it doesn't turn on. Any idea what this is?

Five blinks means "lamp driver defect".

A lamp can look fine and still no longer work. The arc gap in the lamp grows slowly over time by the thousandths of an inch until the ballast can no longer get it going.

Could be a bad ballast, could be the lamp. The tv can't always diagnose what is happening at either end of a 10,000 volt line. When you turn it on it should blink in the usual start pattern; it will try and start the lamp for a few seconds, if it fails it waits 20s or so and tries a second time. It will try a third time then declare a failure. When it tries you should hear a slight buzzing sound and you will be able to see a component on the ballast lighting up. If you hear the buzz and see the component lighting up you take it as a sign that the ballast is doing its job and the lamp is the problem.

Thanks for the tip, I tried my old lamp which still worked when I replaced it and got the same result.

adb280z

I am having the same issue with my 60A2000. I am hesitant to even get the thing fixed because the TV had such a bad yellow hue to it before this last snafu. My friends and family all ended up with this same TV. 5 of us in total. 4 of the 5 have had serious issues. Really rocked my faith in Sony. Now I am torn between the new Sony 850 or a Samsung ES7500. Did you ever figure out what was causing the problem adb280z? Was it a ballast issue as suggested by chuckf? Did you have it repaired? What was the cost to repair? Is it time to take my TV into the mountains and blow it up with my shotgun until I feel like I have extracted enough revenge on Sony?

Before you go out and blow up your TV, if you haven't already, I would suggest you contact Sony and see if you're eligible for their replacement program. I know you're upset with Sony, I"ve been there (twice), on my second replacement TV. You can contact them through Facebook, look for Sarah Kepler.

I have had my KDS-50A2000 now for almost 6 years with no issues except a bulb replacement. No green whatsoever. Probably going to use it in the basement area and get a 65" LCD soon to replace it.

I contacted Sarah Kepler via Facebook. She had me contact sony customer support. Sony customer support was kind enough to give me the phone number of a local service shop before they told me to go F myself. The local shop wants $40 just to do a diagnostic check to see what is wrong. Leaning very heavily towards buying a Samsung now.

Hello,

I've been having the green tint on my KDS50A2000 and contacted sonylistens via email. Got a response and they are offering KDL55BX520 $950.00 for $ + applicable taxes .

This seems like a low end tv and they are asking quite a bit for it, also they were saying that this model is no longer included in any replacement program.

Any advise.

I suggest you contact Sarah Kepler through Facebook. Tell her how you feel about the offer you received. Good luck.

Since retail price for that model is $1350, they're essentially giving you $400 compensation for your 6-yr old TV that is far out of warranty. Should it have failed after only 6 years, no. But the replacement program is over, so the current offer is actually generous. A year earlier, you'd have gotten around a thousand dollar discount. But as time goes on, your tv depreciates and the offers get worse. The class action judgement requires sony to give you only $200. So your options are take the offer or sell your old TV for about $200 or so and buy something else. Since the program is over, I doubt Sarah can do any better, but it wouldn't hurt to ask.

I have the 55A2000 and was offered the same deal. I emailed them back and sent a receipt for a bulb I purchased in January and asked for a quote for the 55HX750. They came back and said $685. So that is the deal I accepted. I read that if you ask them for prices on other tvs you may get a price that is more acceptable, so I figured I didn't have really anything to lose.

The problem with my tv was with the ballast, got a quote of around $400 to fix. I've thought about it because I really think the tv is nicer than most on the market but haven't made up my mind yet. They offered me the 55hx750 for $1000, I'm definitely not interested in that at all. For $1000 I can buy a nicer Panasonic Plasma.

My KDS-60A2000, manufactured September 2006, has been steady to date. No tint, no blobs, nada.

Until Saturday night. Went downstairs to the "mancave", turned it on, and noticed that the grey background of the Dish DVR menus was mottled. Started a show, and transparent green blobs galore! Sighed, watched the show, went to bed unhappy.

Next day, blobs completely gone -- even on the same gray menu screen and watching the same show as the previous night -- solid consistent color.

Anyone seen this? Does this mean it's "on the way out"? I'm afraid that if I call Sony they'll ignore me unless the problem becomes consistent. We were planning on replacing this set sometime next year with something larger, but that wasn't in the budget yet. (Although we ARE in the market for a new 40-50" set for the living room, so maybe if Sony offers a discounted replacement we can use it for that. But I don't want to be without a TV at all in the mancave -- those of you who got a replacement set, does Sony take the A2000 off your hands in the process?)

No, Sony does not take the replacement set, especially when it's a set that old. You get to do with it as you please. My set didn't have the green blobs but it did have the green tint issue. I would say it probably means the OB is going out. You might want to have your camera ready for the next time it happens so that you can send it to Sony. You can contact the Sony Team on Facebook, Sarah Kepler is who I contacted on FB.

Message sent to Sarah -- thanks for the tip!

Like I said, we were about to replace the upstairs set (currently a 37" Samsung LCD; aka "my wife's primary TV") with something larger, but not in the size range of the 60A2000. So if I can leverage this to get a discounted set to replace the Sammy (46" would actually be a perfect fit for the space), and put the saved money towards the eventual planned A2000 (aka "Greg's primary TV") upgrade, my wife and I will BOTH be happy

Just in case you decide to try and repair the A2000, here is a link with the info on how: https://sites.google.com/site/sonylcdrptvproblems/sonykdf-55wf655opticalblockreplacement

Hello!

Anybody out there who is into the issue of calibrating the KDS (55) A 2000? Preferd through the service menu section. I still got some missing links in it and cant get a proper D65 throughout the grayscale line. First time i measured like 12K at 100IRE. When i turn blue gain all the way down (which i compensate in the Driver Menu section now, but im unsure if this cause a hell of clipping) i get a huge red in lower IREs. So go for blue bias? No, it effects >50IRE aswell which it shouldnt, isnt it?

Another problem is my Gamma. I get the best look when i turn LUT_OFF on (so LookUpTable is off then). Gamma boost it way to 4-5 then and i have to tame it back (which i do with SUB_Contrast and SUB_Brightness turning all over). Im pretty sure this is not the solution, but any setting in the Gamma menu from the PanelMenu wont get me the effect from just turning it off. Prlly someone know the function off the Gammapoint in the Driver Menu section which seem to effect the Gamma setting which i can choose from the usual OSD. Cause in that case try and error seems endless as you have to leave the service menu to check the effect.

Another question is the Colormanagment. Is it even possible with this TV? Only thing i found so far is 11 CNV in Panel menu section, but i cant work out which of the points affect hue, saturation and luminance.

so greetings from Austria,
howdy ho.


edit: about gamma i found a great explanation from Chad B (http://www.avsforum.com/t/1028497/adjusting-primary-colors-in-a-sxrd-50xrb1 in the third post ) which work at my KDS aswell. Im still in learning and understanding what it do, but finally i got some values which show the desired effect on gamma. So thx to Chad B on this way!
Edited by Kumulus - 10/29/12 at 10:04am

Have a KDF-50E2000 with a red bar at the top. Emailed sony and got this offer.

OFFER:

KDL55HX750 for $943.00 + any applicable taxes

How does this sound? Any chance of getting a better offer?

It's not a bad price they offered you. The lowest price I found online was almost $1300. I got the 55HX850 for less then that, $840. I suggest you contact Sarah Kepler on Facebook, she's on the Sony Team. Ask her if they can offer you a better deal on the HX750 or any other Sony set you're interested.

Quick question...

My brother and I took the Optical Block out of my KDS-60A2000 this weekend and will be sending it off to get refurbished. Once that happens and I get the Optical Block back, I'll test the TV to assure it works correctly. If it does, I want to donate the TV to some type of military-related organization such as Wounded Warriors Project or a VA Hall, or something like that. For valuation purposes, how much would this TV be worth if the Optical Block issue has been addressed and repaired/refurbished? I would definitely let the donee know about the Optical Block issue before consummating any transaction...

Any opinion would be greatly appreciated!!
AK

FYI...this video was "da bomb" in showing us how to take out the Optical Block:

I got the 55hx750 for $680 in September. Very happy with the tv.

Can you tell me the steps you went through to get that offer?

[When I first called I was offered the 55bx520 for $950. I then sent in receipts for 2 bulbs that I had bought in January 2012. Then they lowered the price to $840. I didn't want this model because the price was no better than I could get at Walmart. I read that you shouldn't take their first offer because it is usually a lower model tv. I looked at what models they had online at the Sony site. I emailed Amanda Jeter from the Sony Listens team and asked for a price on the 55hx750, and she gave me a price of $680 plus tax, so that is what I accepted. You should look up a few models online and ask for a price quote on them and if you have purchased any bulbs that you have a receipt for, let them know. I originally had the 55A2000 with the green tint.

Thanks. I contacted Amanda and she offered me the same thing the first person did, KDL55HX750 for $943.00. I plead my case again saying that is too much, my tv which was adverstised for longevity, etc. I hope her second offer is better.

How many times did you have your offer reduced?

Final offer, KDL55EX640 for $730.00. They gave me an extra $100 off for showing them my bulb receipt that was less than a year old. Not the highest model, but a decent price. $368 less than anywhere online.

Actually, they should've given you the $100 off for the bulb in the first place. So, they really haven't done you any favors by reducing it by $100. I don't know if she will give you a better deal then Amanda, but I'm going to suggest contacting Sarah Kepler on Facebook. I've used her twice for the two replacement TV's that I got. It can't hurt to try IMO.

While it's true, a normal bulb replacement shouldn't impact the price, they are reducing people offers if they have spent money-right or wrong-in trying to remedy the picture issues. If I had spent money on an optical block, I would have gotten it almost for free. That is the best offer out of both Amanda and Sarah after multiple tries with each. Sarah was very unhelpful FWIW.

Well, after being my faithful companion for around 7 years I decided to replace my 50A2000 with a 60 Panny Plasma and move the Sony to the mancave. Must have hurt it's feelings because I know have my first and only problem ever with the set - the green tint issue


So...from I have read it sounds like it's the optical block going out.

First Q - this just randomly went bad...any chance it randomly goes away? The set will be used for occasional use only.
Second Q - Where can I buy a new OB/send mine in to get fixed?

A1. It will get worse over time, not go away.
A2. There are at least two places you can send your optical block for rebuilding. See my web site (link in my signature) for details.