Originally Posted by Hue
Well, I played with it all night again... Order that you turn the TV and CableBox on did not matter. Going in and setting the cable box to output other resolutions besides 1080i only makes causes a loss of picture each time you switch between stations that are different resolutions. Changing the video input and then back to the HDMI resotred the picture most of the time. I noticed once HEROES came on and started recording, and I switched over to Cable input on the TV, and then back to the HDMI input, I lost picture and NOTHING would bring it back. I turned off everything and could never get a picture, until I hit the Music button on the remote that changed channels to a digital music station.
I called TW this morning and the tech just shrugged and said sorry, we do not guarantee HDMI connections will work, use the componet cables provided. She also gave me an email address to forward my issue too, so as to at least be on record or show some demand for full HDMI support.... This is the letter I sent....in case it has any details I left out from before.
Thanks for all your help, guess I'll just have to live with the extra button pushing for awhile.
Please let this e-mail serve as a record of my issue with the HDMI connection and the SA8300HD cable box provided by Time Warner - Gastonia.
I purchased a Sony KDS-50A2000 (50, SXRD, Full HD, 1080p) with two HDMI inputs last week. I also purchased a 2 meter Monster Brand HDMI cable for $100.
I was very disappointed to learn from your customer service that the HDMI output on the SA8300HD is not fully supported or guaranteed to work.
I receive a spectacular picture over the HDMI cable, BUT when powering on the TV and Cable Box, the screen is filled with Snow/Static until I switch tuners, or change channels to an SD station and then Back to an HD station, or change video inputs back and forth on the TV. I have researched the issue and think it has something to do with the Copyright protection implemented over the SA8300HD's HDMI port, and handshaking issues between the TV and Cable box.
Once I have switched channels or tuners via picture in picture functions on the cable box, I have no further issues. I attempted to change the Cable Box to pass different resolutions to the TV using the general settings to enable 720p, 480p, 480i etc. Doing this causes snow to occur and loss of picture each time the channel is changed to a station with a different resolution than the previous channel.
As it stands now, the cable box is set to up-convert and sends all signals to the TV at 1080i. When powering on the TV and Cable box (order doesn't matter I have tried both) the TV displays only snow until I switch stations using the pre-assigned HELP button on the remote. This changes the station to 411then I can surf channels normally. Until I get a picture, the remote buttons for channel up and down will not function, nor will any of the number keys. Another method of getting a picture is to change the Video Input on the TV to a different input and then back to the HDMI input. This will not work when the DVR is engaged and recording. I also had success with choosing the PIP key and swapping tuners/inputs, and with using the pre-assigned MUSIC key on the remote.
I understand how hard it is to keep up with changing technologies, and I hope that a software, firmware or equipment solution is made available as soon as possible.
Please put my name on any lists that you feel will illustrate the demand for your products to offer Full HDMI support.
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