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The Official Sony 2006 KDS-(XX)A2000 [NO PRICE TALK] SXRD Owner's Thread - Page 327

post #9781 of 14227
4/9/07 at 6:07pm
Alan,

Was this the "Gold" service outfit you went with after no joy with your Platinum? If it is, I'm sorry I ever suggested going with them. Talk about a crap shoot. While this is a pi**-poor, pathetic lack of basic competency on the local servicer's part, Sony should OWN this problem and get satisfaction for you! Sony certified them and should twist their arm for you.
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post #9782 of 14227
4/9/07 at 6:16pm
Quote:
Originally Posted by 1920x1080 View Post

Alan,

Was this the "Gold" service outfit you went with after no joy with your Platinum? If it is, I'm sorry I ever suggested going with them. Talk about a crap shoot. While this is a pi**-poor, pathetic lack of basic competency on the local servicer's part, Sony should OWN this problem and get satisfaction for you! Sony certified them and should twist their arm for you.

The platinum guy refused to work on it. He said he is sick of getting bad OB's from Sony for repairs. So I went to the next best rated place. The only other option is TOPS, and they have no rating at all. Wonder how bad they can be? LOL The salesman at HH Gregg told me that TOPS (who does their extended warranties now) has some good service people, and some that were washing cars last week...nice! Problem is I need the service place on my side in the event they can't fix the thing. So I bite my tongue and wait. These sets are so great when working right...this is really frustrating. I saw a stellar A-2020 at Gregg's today...no green or pink haze, and really solid blacks. Had the best pic of any RPTV on display. They don't carry the XBR2 though.
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post #9783 of 14227
4/9/07 at 6:22pm
Quote:
Originally Posted by AlanBuck View Post

Thanks Bob. Yes it is VERY frustrating. My service company (who is a sad joke themselves) were supposed to contact Sony today. They never called me back. I had to bite my tongue to not go off on them for coming with no service manual. They guy didn't know how to take this model apart, nor did he know how to correct a tilted picture. Unbelievable! This has gone from a somewhat subtle problem to a really bad one. The blacks on this thing are incredibly bad now...basically there is no such thing as black, just glowing royal blue. I may let them do one more OB swap before I go after Sony bigtime. From what I am told they usually demand two OB swaps before they will consider any other resolution to the problem. I told the service guy today I want my set fixed, a new set that works right, or my money back. Time will tell what happens. I think people have mentioned that the 'executive review committee' does not accept e-mails? How modern a policy from a leading electronics company.

Alan,

You are right, Sony's Exec Review Committee does not accept e-mails. Yes, I read about the incompetent Sony service tech that you got. That is really pathetic, isn't it? The sad part about all of this is that Sony is aware of the problems but doesn't seem to care. It appears that before they will really set things straight that it takes something like a Class Action Suit like those that have been filed against Sony regarding the green blob issue of the XBR-1. In fact another Class Action suit against Sony was recently filed here in California for the XBR-1 owners here. Too bad that it takes something like that before Sony will set things straight. If you keep up with the XBR-2 thread you will read about XBR-1 owners that are finally having their XBR-1s replaced with XBR-2s or even A2000/A2020 models.

The best of luck in getting your issue resolved to your satisfaction. Hopefully you will get your set fixed or better yet get it replaced.
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post #9784 of 14227
4/9/07 at 7:53pm
I saw the "green blob" thread is locked and didn't know where to turn. I started to get the green blob and I just checked, I have 1208 hours on the bulb. I'll be calling Sony in the morning. What response should I expect? Pardon me if I have missed any information. I have been searching for the last hour and not found what I am looking for.

Thanks in advance.
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post #9785 of 14227
4/10/07 at 9:45am
hey everyone, i got a couple questions when watching a program in 1080i i seem to get like a motion blur or trails from quick movements anyone else having this issue, also i have heard so many views on the lpf issue, should it be set to six or seven, or anything else even??
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post #9786 of 14227
4/10/07 at 10:02am
also anybody hear of lining the inside of the tv cabinet with a light blocking material, i heard about it from a friend who said it makes a huge difference with rptvs, is it worth the trouble?
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post #9787 of 14227
4/10/07 at 11:29am
Quote:
Originally Posted by Conan450 View Post

also anybody hear of lining the inside of the tv cabinet with a light blocking material, i heard about it from a friend who said it makes a huge difference with rptvs, is it worth the trouble?

For this and the last post, you need to be checking out the Settings/Tweaks thread. Here is a link to that thread where they are discussing the Velux treatment.
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post #9788 of 14227
4/10/07 at 1:22pm
Help Resolution problems. Trying hook up my PC to my KDS-50A2000 through DVI-HDMI.


I just built a new computer and I'm trying to use my TV as a montor. As we all the know the VGA output on the A2000 is pretty gimped. I went with nvida and got a 8800gts this time around, cause about 8 months ago me and my friend were able to hook up his computer to my A2000, which was using a nvidia card(7900gt), and it was easy as pie, took 2 minutes to make the desktop and everything fit perfectly. We just created a custom resolution, and then it worked. Games started up just fine as well, but wouldnt start up on my ATI card. I was never able to get it to fit full screen at 60hz with ATI.

Now that I have my new card its not at all like it was before on my friends computer. Nvidia seems to have an all new Nvidia control panel, and the drivers or something are not compling with my A2000. When I create a custom timing, 1824x1016p, it just decreases the picture from the top left corner and creates black bars on the top and left side, while the bottom and right sides of my destop are still hidden.

I tried using the standard resolution 1920x1080p, and then resizing the destop, but when I make it smaller and click ok, it doesnt change anything, its like it just changes right back.

Has anyone been able to get it to work with any of the 8800 cards and the newest drivers?
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post #9789 of 14227
4/10/07 at 1:41pm
Quote:
Originally Posted by davehancock View Post

It sure is off topic - and there are other forums here at AVS dedicated to the Moto where you are much more likely to already find the answer to that question.

Yes, I had stated it was off topic. Was looking for a little guidance not necessarily an answer. I had looked at HDTV reception equipment....overlooked the recorders. Guess I have some reading to do. Just didn't know if someone might be able to get me a head start.
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post #9790 of 14227
4/11/07 at 9:31am
HAd my 60A2000 deliver monday. So far love it. Set came set to vivid, turned it down one and picture is now very nice. Watched yankees and YESHD...amazing picture. A basic question, why do some HD channels fill the entire screen, yet some like yes only fill a portion of the screen (on the same screen selection of course). One would think if you are watching in HD you have a 16 x 9 set.

Picture is super clean, noticed kelley Rippa's skin isn't quite as young as I thought when i viewed her in SD. Tomorrow night is what I have been waiting for, New York Rangers Playoffs in HD. From what I have read hockey / sports should be great...became a bit nervous when i saw a post a few above mine regarding streaking with fast motion. That would NOT be acceptable.
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post #9791 of 14227
4/11/07 at 9:58am
Quote:
Originally Posted by tim86 View Post

Help Resolution problems. Trying hook up my PC to my KDS-50A2000 through DVI-HDMI.


I just built a new computer and I'm trying to use my TV as a montor. As we all the know the VGA output on the A2000 is pretty gimped. I went with nvida and got a 8800gts this time around, cause about 8 months ago me and my friend were able to hook up his computer to my A2000, which was using a nvidia card(7900gt), and it was easy as pie, took 2 minutes to make the desktop and everything fit perfectly. We just created a custom resolution, and then it worked. Games started up just fine as well, but wouldnt start up on my ATI card. I was never able to get it to fit full screen at 60hz with ATI.

Now that I have my new card its not at all like it was before on my friends computer. Nvidia seems to have an all new Nvidia control panel, and the drivers or something are not compling with my A2000. When I create a custom timing, 1824x1016p, it just decreases the picture from the top left corner and creates black bars on the top and left side, while the bottom and right sides of my destop are still hidden.

I tried using the standard resolution 1920x1080p, and then resizing the destop, but when I make it smaller and click ok, it doesnt change anything, its like it just changes right back.

Has anyone been able to get it to work with any of the 8800 cards and the newest drivers?

Not with the latest drivers but with the 96.89:s which have a working scaling option.
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post #9792 of 14227
4/11/07 at 10:43am
Quote:
Originally Posted by tobdec01 View Post

A basic question, why do some HD channels fill the entire screen, yet some like yes only fill a portion of the screen (on the same screen selection of course). One would think if you are watching in HD you have a 16 x 9 set.

If you are referring to black bars above and below the picture, say when watching some DVDs, this is because some (maybe most?) movies are actually filmed with a 2.35:1 aspect ratio which is vertically thinner than the 1.89:1 (i.e. 16x9).


Mitch
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post #9793 of 14227
4/11/07 at 12:24pm
Quote:
Originally Posted by tobdec01 View Post

Tomorrow night is what I have been waiting for, New York Rangers Playoffs in HD.

I do not think that game will be shown in HD
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post #9794 of 14227
4/11/07 at 2:20pm
Quote:
Originally Posted by tobdec01 View Post

A basic question, why do some HD channels fill the entire screen, yet some like yes only fill a portion of the screen (on the same screen selection of course). One would think if you are watching in HD you have a 16 x 9 set.

Besides Mitch's response, there is also the fact that many (really most) HD channels still broadcast a lot of SD (4x3) material. While they will upconvert this to 720p or 1080i, they may just leave the sides blank. Others, (ESPN is a good example) put some sort of background on the sides and some (TNT HD) tries to make you think that everything is HD by stretching 4x3 material (including commercials). So you will see lots of different approaches.
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post #9795 of 14227
4/11/07 at 3:04pm
TNNNNNNNNNT-HD suuuuuuuuuucks
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post #9796 of 14227
4/11/07 at 3:23pm
My repair guy called me twice today. First time was to ask if I had tried setting everything in the user menu to default. Sony wanted to know if that was causing my issues. Well I tried default and every other thing imaginable already. No matter what the new OB picture is pretty bad. I told the repair guy to ask them what in world that would have to do with greenish and purplish pink tints on light scenes anyhow? He called me again a while ago and said Sony told him to forget trying to fix this thing. They are supposed to call me about swapping for a new set. I hope new means NEW and not a refurb. At least they are doing something to resolve this. I am hoping they send me an A-2020 that works right. Other option would be pay a grand or so to possibly move up to XBR2. Stay tuned. I have a feeling that the lawsuits are making them more customer friendly than they were a few months ago when denial was the game. This is good business though. I buy a new tv every 1-4 years. If they take care of me I will be back again. If they piss me off I won't buy Sony for a long time.
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post #9797 of 14227
4/11/07 at 3:47pm
Quote:
Originally Posted by walk View Post

TNNNNNNNNNT-HD suuuuuuuuuucks

ONLY when they are stretching! They have had some pretty damn good real HD programs ("The Closer" and a couple of years ago "The Grid").
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post #9798 of 14227
4/11/07 at 4:17pm
Quote:
Originally Posted by AlanBuck View Post

If they piss me off

I think that's already happened!

Mel
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post #9799 of 14227
4/11/07 at 4:43pm
I have had my this tv for about 6 months. It is an awesome tv. The only real issue i have is that occassionally the picture and sound will go out for a split second (blinking)and continue to do it until i reset the cable box or turn off the tv. I have swapped out the dvr, changed hdmi cables, and it has even done this when connected to dvd. Has anyone ever seen this or know what this is caused by.


thanks
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post #9800 of 14227
4/11/07 at 7:40pm
Quote:
Originally Posted by Melanotheron View Post

I think that's already happened!

Mel

Sort of pissed for sure, but if they make things right without more hassle I can forgive them. My fear is they will try to palm a refurbished set off on me. I have bought many Sony products over the years, and this is the first one I sorely regret buying. If they treat me right I will continue to buy their products. They generally make top notch tv's. The SXRD is arguably the best large set available today when it's working properly.
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post #9801 of 14227
4/11/07 at 7:48pm
Quote:
Originally Posted by AlanBuck View Post

Sort of pissed for sure, but if they make things right without more hassle I can forgive them. My fear is they will try to palm a refurbished set off on me. I have bought many Sony products over the years, and this is the first one I sorely regret buying. If they treat me right I will continue to buy their products. They generally make top notch tv's. The SXRD is arguably the best large set available today when it's working properly.

My personal experience with Sony has been excellent in this regard and it always was when I was at Best Buy service. They will not palm off a refurb on you, if they do you should report the incident to sony corporate. My guess is you will get an A2020. Let us know what happens.
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post #9802 of 14227
4/12/07 at 8:39am
Quote:
Originally Posted by nickyd79 View Post

I have had my this tv for about 6 months. It is an awesome tv. The only real issue i have is that occassionally the picture and sound will go out for a split second (blinking)and continue to do it until i reset the cable box or turn off the tv. I have swapped out the dvr, changed hdmi cables, and it has even done this when connected to dvd. Has anyone ever seen this or know what this is caused by.


thanks

I've seen this and have come to the conclusion it's a HDMI 1.0 issue which can be initiated by different things. Had a 8300HD DVR which was really bad. Swapped it out and things greatly improved but did not go away. The Tivo guys see this also on occasion. It does appear a piece of the issue belongs to our Sony. This is based on it being a common entity in situations which exhibit this issue. Early HDMI is a headache across a number of products however most of what I've read involved a Sony, not just SXRD.

Cannot really point totally to the Sony since the frequency of observation may be a simple matter of installed volume vs the other guys. I will bet however, you'll not see this on a component hook up.
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post #9803 of 14227
4/12/07 at 9:26am
Quote:
Originally Posted by dm145 View Post

I do not think that game will be shown in HD

Now that would be a shame.
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post #9804 of 14227
4/13/07 at 8:43am
Quote:
Originally Posted by AlanBuck View Post

Sort of pissed for sure, but if they make things right.

Thanks for pointing out that these A2000 sets are cold sensitive. Since then I have taken temporary measures to keep the basement warmer. This has improved PQ immensely, although I still have the same color issues as you. Am going to hold off on the OB replacement, until Sony can demonstrate that they are able to provide quality replacement parts, fortunately I do have a TV repairman that has lots of Sony experience. Extended warranty from Sony is a must. Didn't know I was purchasing a project, just wanted to watch HDTV.
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post #9805 of 14227
4/13/07 at 8:49am
Quote:
Originally Posted by amiles46 View Post

I've seen this and have come to the conclusion it's a HDMI 1.0 issue which can be initiated by different things. Had a 8300HD DVR which was really bad. Swapped it out and things greatly improved but did not go away. The Tivo guys see this also on occasion. It does appear a piece of the issue belongs to our Sony. This is based on it being a common entity in situations which exhibit this issue. Early HDMI is a headache across a number of products however most of what I've read involved a Sony, not just SXRD.

Cannot really point totally to the Sony since the frequency of observation may be a simple matter of installed volume vs the other guys. I will bet however, you'll not see this on a component hook up.

To alleviate this problem, change to a channel that has a differencet resolution. For example if it starts to blink when you change to 720 or 1080 source, change to 480 source and vice versa.

this works for me and my KDS60A2020 and SA8300HD DVR
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post #9806 of 14227
4/13/07 at 10:18am
Game was not HD, how do you know which games will be broadcast in HD?? Doesnt say so in the tv listings.

I set my tv to the CNET recommended setting. was nice but I felt a bit dark. I bumped my set up a bit and love it. Only problem I have now is non 60a2000, my SA dvr cable box resets to 480i whenever I turn the set off...notice this every morning. Called Cablevision and I felt I knew more abuut the box than they did, but will try tonight what they suggest. would be willing to bet the soprano's I scheduled to record last night will be 480i.

AFter a week, really like the set...have to play a bit more with the SD picture though. It is a bit rough at times.
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post #9807 of 14227
4/13/07 at 11:04am
Quote:
Originally Posted by tobdec01 View Post

Game was not HD, how do you know which games will be broadcast in HD?? Doesnt say so in the tv listings.

I set my tv to the CNET recommended setting. was nice but I felt a bit dark. I bumped my set up a bit and love it. Only problem I have now is non 60a2000, my SA dvr cable box resets to 480i whenever I turn the set off...notice this every morning. Called Cablevision and I felt I knew more abuut the box than they did, but will try tonight what they suggest. would be willing to bet the soprano's I scheduled to record last night will be 480i.

AFter a week, really like the set...have to play a bit more with the SD picture though. It is a bit rough at times.

I ues the link in my sig to see what sports are in hd or not.
Set the SA8300 to 1080i fixed.
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post #9808 of 14227
4/13/07 at 11:29am
Quote:
Originally Posted by BuickDave View Post

Thanks for pointing out that these A2000 sets are cold sensitive. Since then I have taken temporary measures to keep the basement warmer. This has improved PQ immensely, although I still have the same color issues as you. Am going to hold off on the OB replacement, until Sony can demonstrate that they are able to provide quality replacement parts, fortunately I do have a TV repairman that has lots of Sony experience. Extended warranty from Sony is a must. Didn't know I was purchasing a project, just wanted to watch HDTV.

Yes, if your set is only mildly bad I'd sit tight. I about blew up when he turned my set on last Friday. Sony has still not called me about swapping mine for a new one. What month was your A-2000 built? Mine was August. UMR has indicated to me in private messages that the later build sets seem to be getting better in regard to color uniformity, although they are still variable from set to set. I am hoping they send me an A-2020 which would certainly be a later build. My theory on all this is that Sony is struggling to make these work right, and hoping that many people don't notice the less than stellar ones.
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post #9809 of 14227
4/13/07 at 3:05pm
Quote:
Originally Posted by AlanBuck View Post

Yes, if your set is only mildly bad I'd sit tight

The set was purchased December 2006 from Amazon.com. No recourse with a store for me. Is the build date listed on the back of the set? If so I will look at it after work and let you know.
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post #9810 of 14227
4/13/07 at 5:28pm
Quote:
Originally Posted by BuickDave View Post

The set was purchased December 2006 from Amazon.com. No recourse with a store for me. Is the build date listed on the back of the set? If so I will look at it after work and let you know.

Yes the build date is on back on set. I bought mine at HH Gregg locally, and they still wouldn't do anything for me either. Told me to keep the heat on Sony, and they will eventually cave and replace it. Sony called me today about swapping it for a new one, but I missed the call so I have to wait until Monday to call back and see what they offer me. You have two choices...live with it as is, or start the OB replacement saga. Of course there is no promise that the next set they give me will be any better than mine was before repair. But it seems the newer builds are having less issues. That is why I am hoping I can get an A-2020 from them.
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