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moome card/HD-A1 fiasco - Page 3  

post #61 of 426
thats all I was meaning Phil, in that this is a isolated problem and I think you would be amazed with the Moome in the end, don't let one reported problem get in the way of some sweet video ;)

-Gary
post #62 of 426
Thread Starter 
After another evening of testing, it is apparent that at least the two cards that we have, cannot handle a HDCP handshake under anything but ideal conditions.

We have tested both cards with two different HDDVD players, numerous cables of various length, several different sources, with and without a switcher in the chain to reach this conclusion.

Both cards work flawlessly with both a Momitsu DVD player, and two different HS-20 DTV HD receivers in any configuration. This is a bit different than our initial test. On Monday, only 1 card would work at 35' with the HS-20. Not sure why this is no longer the case.

Jeff's A1 will work properly only with a 6' cable. We powered up, and played a HD disc numerous times in this configuration with 100% success.

My player will only display the menu on this same card/cable, but no video is displayed during playback. I was afraid at this point the player had been damaged from having to reboot it so many times due to locking up as described in previous post. Alas, when I got the player home, it works just fine when connected to the plasma display. Just another anomaly in the mix.

The same 3' cable that at one point in time worked for one card, now will not work. The cable is good.

Last night, using a DVI/HDMI adapter we tested both A1's to the plasma display using the 35' cables that will not work to the Moome card. Both players worked with 100% success.

Knowing that at least one card will work with the A1's with only the 6' cable indicates that the cards are indeed capable of HDCP. The problem MUST be in the cards ability to correct for ANY variation in impedance. Hence the issue of no playback with certain cable lengths of proven good cables.

Although possible, I consider it unlikely that we just happen to have two defective cards. The fact that the cards work with non HDCP devices shows that at the component level the cards are operational.

The only change in the current run of cards that we are aware of is the edid chip.

So either the new edid chip, or some other component that is responsible for the HDCP handshake must be at fault.

I advance this theory only in the hope that either Moome or someone else that has knowledge of how this communication between source and display is performed may identify what is at fault here.

Thanks to Jonathan's generosity, next Sunday we will test both cards in his known working set up. Again, his video chain is identical to ours.

I would be shocked if either card will work with Jonathan's gear. After seeing his audio gear, any thought of not bothering with this last test is moot. It's worth the ride for that reason alone :D

To Moome if you are following this thread:

Yes many say that component is the preferred connection. That is beside the point. We, like many others bought your cards specifically to have a HDCP compatable device for our PJ's.

Not being able to utilize DVI with the H1 is unacceptable.

Again assuming that this stated problem is not specific to our two cards, how should we proceed. If you test your stock with long runs of HDMI cable, and are able to duplicate this issue, I am sure you know the cause.

Once the fault is identified, how then do we proceed? Is this something that can be corrected here in the US like the edid chip? Will we have to send the cards back for repair? Considering the length of time that we have waited for these cards, would you be willing to send working cards to us, then have us ship back the defective cards. This would allow us to at least use the component in for the time being.

Don
post #63 of 426
Hi Don,

I’m looking forward to next Sunday as well. My bet is at least one of the cards will work fine, I actually expect them both to work.

After all your excellent and extended testing, I still come back to some form of impedance load or ground issue as my theory as to why you are having so many problems, and I had none.
HDMI/DVI is an extremely high-bandwidth transmission, and noise in the grounds can kill the S/N ratio needed to achieve good data transmission.

The fact that occasionally some config’s will work for you is an indicator that you are close to the boundary on signal to noise ratios.

Some gear is more resistant to S/N as they will have higher drive levels in their outputs, but if understand, most testing was done through the Monoprice, right?

Something simple you can try before next weekend is to isolate the grounds from the Tosh.

Disconnect all audio cables (to remove alternate ground paths) from the HD-A1, leave only the HDMI to the Monoprice switcher. Then lift the ground on the tosh by using a cheater plug.
Use the 35’ cable to the Moome card. If that works, you clearly know what to start looking into.

Ground issues are a total pain, but it is solvable.

In any case, we’ll know more a week from today.

Cheers,

Jonathan
post #64 of 426
Thread Starter 
Jonathan,

OK, one more test :confused: , I will try a cheater plug to isolate the Tosh from ground.

But, consider this.

The plasma is connected to the same power strip as all of my gear. I have tried the A1's connected to both this same power strip, as well as a different circuit.

We also tested all devices at Jeff's house. So he would have to also have a ground loop issue as well.

One thing that is different in your chain is the power conditioner. I only use a UPS.

If isolating the ground from the Tosh works, I'll jump for joy :D

But considering that I use the same power strip for both the pj and plasma, and all other equipment is also connected there means that the problem still must be with the cards. Even if they should work by removing the ground from the Tosh, I would still submit that the cards handshake ability is simply not robust enough.

Off to Home Depot I go :eek:

Don
post #65 of 426
so narrow it down here, do all the Moome card's you guys have work with the 6 foot HDMI cable and the one A1 ?

some of the devices you mention are not HDCP and one last tid bit to add

if you are having HDCP problems you will know it, all Gear will display a message on screen and on the display of the player, you will also get snow

the A1 is as picky as **** about HDCP, one little thing it doesn't like and bam!! a HDMI error on the front

if you are not getting video but yet the Toshiba players don't display a error on the front display, then I am thinking that you guys have got a load of bad cables :(

the Moome cards sound like they are fine, which makes this even harder to figure out

-Gary
post #66 of 426
Jonathan,

The exact same testing with the exception of the plasma was performed at my house. Is that taken in to account with your reference to ground or impedence issues.

I've dealt with impedance issues in the past with network and pc installations, but do not claim to be an expert. Most of ground loop issues I experienced were related to equipment on the same network sharing separate subpanels and ground potentials were the number one suspect. Hence why we require all equipment orginate from the same panel or verify separate panels have grounding to the same point.

Thanks for offering to test the boards and providing helpful advice on troubleshooting.

Jeff
post #67 of 426
Thread Starter 
Quote:
Originally Posted by Gary Murrell
so narrow it down here, do all the Moome card's you guys have work with the 6 foot HDMI cable and the one A1 ?

some of the devices you mention are not HDCP and one last tid bit to add

if you are having HDCP problems you will know it, all Gear will display a message on screen and on the display of the player, you will also get snow

the A1 is as picky as **** about HDCP, one little thing it doesn't like and bam!! a HDMI error on the front

if you are not getting video but yet the Toshiba players don't display a error on the front display, then I am thinking that you guys have got a load of bad cables :(

the Moome cards sound like they are fine, which makes this even harder to figure out

-Gary
Gary,

The cables are only bad to the cards! How can they be bad to the cards but good to my HP plasma. Yes the Tosh is picky. But what I'm saying is that the cards I have are so "picky" that they will not work on cables that have 100% success with another HDCP device.

And no, only one card will work with the A1. Though I suppose if I found a 3.67489 meter cable maybe it would work also :)

My player at my house worked with one card using 3' and 6' cables.

The same player at Jeff's house would boot up, but would not display an image on the same card and cables. His would not work with the 3' cable at all. His would work only on the 6 footer. Very well I may add.

No HDMI error is displayed. The players simply lock up in all other configs.

I had researched the Monoprice cables thoroughly before buying them. I firmly believe that this is not at issue.

Don
post #68 of 426
Gary,

I did notice if the A1 does not see the display on HDMI at bootup, it will never try to handshake again. This reference is to the A1 connected to the plasma. When the A1 booted up, the HDMI cable was not connected to the plasma. The plasma displayed 'No Signal' even after connecting the 35' cable. Corrected after we rebooted the A1.

Is this standard for HDMI sources?

Jeff
post #69 of 426
Quote:
Originally Posted by Gary Murrell
thats all I was meaning Phil, in that this is a isolated problem and I think you would be amazed with the Moome in the end, don't let one reported problem get in the way of some sweet video ;)

-Gary
Gary,

I does indeed seem to be isolated--to the new cards, which unfortunately is what I'm getting! Jonathan's seems to work great, but like yours, it's one of the older versions.

How about this: I'll trade you my new card for your old card. I'll pay all shipping cost. If what you say is true, you'll come out smelling like a bandit on this deal! Your wore out, smelly, dusty, rusty card for my brand new, unused card. You can't beat that!
post #70 of 426
Thread Starter 
Phil, to answer your earlier question about white/black crush.

I just did a quick adjustment on Jeff's set up for brightness. Black detail seemed quite good. No Avia disc are anything, just some dark scenes in serenity. I paid no attention to white crush. At that point we were mainly concerned with setting up different configs to see what worked.

We did see a marked improvement in sharpness using HDMI over component. This was true both with 35' component as well a 6' monster cables.

Text that is legible with HDMI, is not with component.

Color saturation was good. Both component and HDMI.

Don
post #71 of 426
Come on Don, give it a break. You're messing up my potential trade with Gary. :D
post #72 of 426
Phil you wouldn't have any use my for XG1352 card ;)

-Gary
post #73 of 426
Damn it! :D
post #74 of 426
send me the Moome card (if you get it) along with your G70 and I will check it out ;)

I have never seen a G70, a little 1352 vs G70 face-off is in order :)

-Gary
post #75 of 426
Gary,

My G70 has a lot of hours on it. Not the best candidate for a shootout. G70s rock though. Similar to XGs, only better. ;)
post #76 of 426
Thread Starter 
Test #315

No ground connection to to A1. No dice.
post #77 of 426
These dvi problems have me a bit worried seeing as how I just got my Moome card in. Once I get my G70 up and running I'll see if I can borrow a blu-ray or HD-DVD player from my work to test things out with.

How is Moome's return policy if there does seem to be a incapatability problem between devices?
post #78 of 426
Quote:
Originally Posted by Don Rombach
Test #315

No ground connection to to A1. No dice.
Bummer, thanks for checking. We'll see what happens next weekend here.

This must be pretty frustrating.

My Hd Tivo just started with a round of overheating every few weeks, it's rebooting now.

I really dislike miss-behavin' equipment.
post #79 of 426
Thread Starter 
Hey, it was worth a shot.

Yes, this has been maddening.

I've been obsessed with this for a week now. Sick huh :D

If these cards work with your gear Jonathan, I will be shocked.

See you soon,

Don
post #80 of 426
Quote:
Originally Posted by Phil Smith
If Moome has already shipped my card, I guess I will resell it when I get it. But I'd rather get my money back and not have to hassle with it.
Why did you say that? :confused: How the hell will you sell a card that doesn't work? Nobody will buy it dumb ass! (Sorry for talking to myself.) :D

Over 24 hours since an e-mail was sent to Moome by PayPal, over 12 hours since I sent him one. No response. Not a big deal yet. We'll see how it goes.
post #81 of 426
Hey Don, good to see you're keeping your sense of humor about the whole thing. Sorry for you and all of us that ordered cards that your situation has not improved, in spite of all your efforts.
post #82 of 426
Grae, I would be willing to bet that you or Phil wouldn't have any problems

I am still stumped at Don's problems though :(

-Gary
post #83 of 426
Don,

I performed the same setup here by removing the ground with the same results.

Jeff
post #84 of 426
Thread Starter 
Quote:
Originally Posted by Grae
These dvi problems have me a bit worried seeing as how I just got my Moome card in. Once I get my G70 up and running I'll see if I can borrow a blu-ray or HD-DVD player from my work to test things out with.

How is Moome's return policy if there does seem to be a incapatability problem between devices?
I truly do hope that this is isolated to just bad luck on my part. However unlikely it seems to have received TWO cards with this anomaly.

Even if you don't have your pj set up, you can test your card. If the player will operate normally when connected, chances are it is fine. Remember that what we are encountering is mostly cable length dependant. So use the cable length that is representative of your pj set up.

Good luck,

Don
post #85 of 426
Thread Starter 
Quote:
Originally Posted by Phil Smith
Why did you say that? :confused: How the hell will you sell a card that doesn't work? Nobody will buy it dumb ass! (Sorry for talking to myself.) :D

Over 24 hours since an e-mail was sent to Moome by PayPal, over 12 hours since I sent him one. No response. Not a big deal yet. We'll see how it goes.
This situation has people going Terrel Owens. Now Phil is referring to himself in the third person :D
post #86 of 426
Don I am using a garden hose sized HDMI to DVI with my moome, the 35ft from monoprice

have you guys confirmed and tried a really long cable(hdmi to dvi)with hdmi from the Toshiba into a DVI port on another piece of gear like a TV? I think you said you had

-Gary
post #87 of 426
Thread Starter 
Gary,

Stop cheerleading.

Read this thread. Actually read it, please!

Don
post #88 of 426
Don't know whether this is the problem, but I run a 40 ft. optical DVI cable from a switcher to the MOOME card. The HDMI output of the Vantage unit run through a 6 ft. HDMI-DVI cord wouldn't drive it because it didn't put out enough voltage, and the voltage automatically shuts down if the transmitter is overdriven. It could be that the HD-A1 is not putting out enough voltage for the Moome card to receive the proper information through the 35 ft copper cable. Try. I parallelled a DVI output from my Denon 5900 DVD player through the switcher and the system works perfectly using the Denon voltage to drive the cable.

Bill
post #89 of 426
Thread Starter 
Bill,

Do you have a new or older version Moome card?
post #90 of 426
What about Jonathan also bringing his, known working card, to install into Don's PJ and see what happens in that situation. That would rule out any issues with his video chain and isolate the problem to the cards themselves.
Dan

Also, I am using a 35' HDMI-DVI-D (no-name) cable directly into the (1st Gen) Moome with no issues. Mine is an internal Marquee card though. I am still betting on the new EDID chip as the culprit.
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