Originally Posted by mrg2k
I am a customer in San Diego for 4 years. Called CR 800-824-9081 today and asked for an upgrade to HD. I currently own an old Phillips DVR (Tivo) with no HD, no HBO, etc. Nothing but regular programming.
The guy on the other end said I was a "good customer" for a "long time". I told him my "friends" had been "good customers" and were given the $19.95 deal. He said he'd check and sure enough, in a few minutes, he said I'd be given the $0 - pay $19.95 shipping for the whole package, HR20 and 5 LNB dish. A two year contract was mandatory, but 4 months free of HD programming (no Sunday ticket necessary).
He called the installation company to make sure they had the right equipment and verified an install in 13 days.
Thanks for this forum and all who posted - it paid off big for me.
Many thanks, mrg2k! I live in northern Virginia and have been a customer for about 5-6 years or so. I had to call the number that you posted twice, but, eventually, I got the same deal and am very happy.
The first D* CSR told me the HR20 was not available in my area, but that she could give me an HR10 for $399 with a promise that I would be given a "reasonable" offer for turning in my HR10 for an HR20 down the road. When pressed, she said that a "reasonable" offer would be about $99.
I tried to explain to her that it didn't make sense for me to spend $399 now and then another $99 to upgrade in a month or so, and that I knew that other people were getting a better offer. She told me that the best she could do was a $100 credit. I politely declined and hung up.
I called back about a minute later and got a second D* CSR. She told me that the HR20 would be available in my area in a few weeks. She said that she could order it for me with an installation date about 2 weeks out, but that I should call back a few days before the installation to confirm that I would be getting an HR20. She then told me that it was $399, so I thought I was back where I was with the first CSR.
However, when I told her that I knew people were getting a better deal, she started offering me credits. Finally, when it was at the point where she was offering the HR20 for $125 plus shipping and handling, she asked if that was good enough. When I said no, she said, "what kind of deal do you want?" I then said that I wanted the $19.95 deal that others were getting: I wanted the HR20 and new 5 lnb dish installed for a total of $19.95, free HD service for four months, and that I would be willing to make a 2-year commitment to get that deal. She hesitated for a few seconds and then said that she could give it to me since I've been a long-standing customer with a good history.
Anyway, many thanks to mrg2k and others on this forum who have posted similar stories. You gave me the information that I needed to get a good deal.