I just wanted to thank raoul5788 for giving out the retention number. I called and talked to the nicest CSR, Sheena. I told her they promised me back in March (which they did) a free upgrade of my H10 and to my surprise said, fine. She said they'd charge $99 and then credit it on the same bill. They are installing it on Thursday! YEAH, I live in Sandwich on the Cape and have never been able to get local HD channels, so I can't wait. I then called a different number (Which Sheena actually gave me, thinking it was the install company) but found it was yet another CSR, Cindy. I then told Cindy I wanted to confirm everything, which she did, but then I got a little bold and decided to ask what else they could give me since I am renewing my 2 year contract. I told her I'd take anything, so she said "how about 3 months free of Starz" and I of course said, GREAT!! Hey, it would have been nice to get money off but beggars certainly can't be choosers. I'm grateful and appreciative of these two women, they both made my day.
And just curious if there is anyone else out there (particularly on the Cape but anyone from Boston area) that has this machine and never had an OTA or local HD channels. What do you think?