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D* HR20 topic - Page 17  

post #481 of 4542
Honestly I don't think you can do much 1 1/2 basically you are still under contract with them. I have been with them since 95 and I still had to pay something for the dvr(mine was not free and I did not get the shipping charge of 19.95 either)
The only deals I have seen are for people who already bought a hr10-250 or you are a premium subscriber and long time, and possibly have been paying for Sunday ticket and other premiums for several years. I was just a total choice subscriber but got mine for $77.00.



Quote:
Originally Posted by TonyShoeprano View Post

I have only been with D* for a year and a half. I ordered the HR20 and it will be installed on the 25th. I now see that a lot of you are getting it for free or for a lot cheaper. Do you think if I call retention they will be able to give me some sort of discount even though I haven't been with them that long? This is also my first HD DVR.
post #482 of 4542
I called the order processing number it's 1-888 something.

That is the number CR gave me when they set up the initial deal.

I don't know if my complaining helped or not but the installlers called me about an hour later and said they would have my HD-DVR tomorrow and gave me a choice of morning or afternoon for the install.

So we'll see.

The CSR kept saying can't override.
post #483 of 4542
Quote:
Originally Posted by jdmac29 View Post

I would say go for the hdmi, not necessarily that you can tell that much more in picture quality but the cable has audio also, the signal is not changed from digital to analog and back to digital like component. I have seen decent hdmi cables at Wal-mart or Sams Club $12 - $ 15, so you are not spending a ton of money on what will be the future, I have my hr20-700 hooked up both ways and can say hdmi is slightly sharper. HDMI is the future also one day their will be no more more analog connections for new equipment.


thanks for the insight im going tonight to go and pick one up at sams just for sh@#ts and giggles. will update if i see a difference.
post #484 of 4542
Quote:
Originally Posted by jdmac29 View Post

I would say go for the hdmi, not necessarily that you can tell that much more in picture quality but the cable has audio also, the signal is not changed from digital to analog and back to digital like component. I have seen decent hdmi cables at Wal-mart or Sams Club $12 - $ 15, so you are not spending a ton of money on what will be the future, I have my hr20-700 hooked up both ways and can say hdmi is slightly sharper. HDMI is the future also one day their will be no more more analog connections for new equipment.

Well, I have to say, my HDMI connection has BAD picture quality; murky, terrible blacks, etc. Via Component, the picture is MUCH MUCH better. Is anybody else having this problem? My HR20 replaced the LG HD Receiver, which passed a much, much better signal via the DVI-HDMI out.
post #485 of 4542
Theinstallers have cancelled on me two times already (both within moinutes of when they were set to arrive)

Supposedly coming Sat.

I just said screw it and hooked my 3 lnb dish and hd tivo up myself at our new house till these idiots show.

Orange county/LA is ahaving issues meeting demand.
post #486 of 4542
Do you know the length and AWG of your HDMI cable? Hoosier84 talked about the fact that he could not drive as long of an HDMI cable using the HR20 as he could with his HR10 going to the same Panasonic AE900u.

I would try a shorter HDMI cable (if possible), and preferably with a bigger wire gage (smaller AWG number). That might do the trick.
post #487 of 4542
i'm having an issue where the remote control stops being recognized by the hr20 for good stretches of time, like 10 minutes. it happens when i first start using the unit. no buttons work on the remote at all. the remote light lights, but the hr20 does not respond. what's really strange is that if i walk up to the ir sensor and cover it for 10 seconds or so, then the remote will work flawlessly. this has happend now 3 different times within the past 24 hours...
post #488 of 4542
Quote:


Honestly I don't think you can do much 1 1/2 basically you are still under contract with them. I have been with them since 95 and I still had to pay something for the dvr(mine was not free and I did not get the shipping charge of 19.95 either)
The only deals I have seen are for people who already bought a hr10-250 or you are a premium subscriber and long time, and possibly have been paying for Sunday ticket and other premiums for several years. I was just a total choice subscriber but got mine for $77.00.

Actually, I'm currently not in contract with them so I decided to call retention to try my luck anyway. I told the rep that I've been getting offers in the mail from other cable companies offering free HD DVR's and asked if they can match it or offer some sort of discounts.

He told me he couldn't match it but what he could do was give me a $150 credit towards my account. I then started to ask questions about canceling the order and the two year contract that comes with it. He then offered me HBO and SHO for $2 a month for the next 6 months.

I probably could have tried to haggle more but being with them for only 1 1/2 years I was happy with the offer so I took it. Thanks to everyone who posted the retention phone number and stories on how they got discounts.
post #489 of 4542
Ordering was simple, got a deal that was outstanding (free), and the only gripe was that my installers came 4 hours late. That said, the install (including AUTOMATIC software update) took about 30 minutes. This was pretty much a plug and play install. Tried on 20 different scheduled shows so far and its worked flawlessly. Assuming things don't change, I'd say the HR20 is a super unit.

As an aside....I noticed the tuner signal strengths were even higher than my H20 that got replaced (and moved elsewhere in another room) - everything in the lower to mid 90's.
post #490 of 4542
I broke down last night and ordered. I don't know if I got a good deal or not. It seems ok to me. They're replacing 2 HD Tivos with the HR20 and an old Sony HD receicver with the H20 and moving one of the Tivos to the bedroom. They charged me $320 on a credit card and are giving me a $198 credit on my September bill. I had to commit to two years. They install on Tuesday the 26th. I really hope it's as easy to use as the Tivo!
post #491 of 4542
Just want to start off saying we got our HR20-700 yesterday, and even better they had our order wrong so we got two!! They didn't even take away our H10-250 or our regular reciever we had upstairs [they said we can keep these, (deactivated right now of course!?)] AND we got the 3 months of starz free and finally local channels in HD!! All of this for $0!!!
Only downside is our installer had his first day yesterday- He was at our house for a good 6 hours. Poor guy, didn't have a clue, but regardless, we were quite nice to him b/c you have to start to somewhere!
The only thing that really annoyed me is he couldn't get our remote programmed to work with the volume and power buttons. We just have so many damn remotes that we don't want to have to use a separate one just for those two things, especially considering that it worked fine with our HR10-250. He could get the upstair remote programmed but not our downstairs. He said something about our TV being a new HD (it's a sony sxrd) and that' why. Doesn't make sense to me, does anyone have any suggestions?
post #492 of 4542
try using the universal sony remote code of 10000. seems to work for most sony brand devices, and strangely, my westinghouse hd as well...
post #493 of 4542
My Sammy TS-360 has been acting up for a couple weeks (scrambling its programming, mixing channels in the program guide, etc). I've had a couple years and it's been fine.

Taking the lead from the posts here, I called retention 800-824-9081 and told them I was considering switching services if I couldn't get a reliable HD Sat receiver. I've been with them for about 12 years, HD/NFL ST/Superfan etc.

By the time we got done talking, I had a HR20-700 DVR and new 5 LNB dish set to be installed this coming monday (3 days), for a grand total of $19.95. 2 YR extension, of course, but no reason to change now, so that was not a factor.

To my way of thinking, this is EXCEPTIONAL customer service.

It is a bit of a pain that the OTA receiver in the HR-20-700 DVR is not "activated" yet. Looks like a couple of months for the software upgrade. At this point it doesn't matter much, as I can watch (but not record) my HD on my Sammy 5667W directly OTA.

Thanks a bunch for those who put me on to the $19.95 deal.
post #494 of 4542
So I had an install scheduled for weds to upgrade to the new HD-DVR. Weds afternoon comes and goes with no tech no phone call. I get on the horn with direct tv and after about an hour Im told that a tech will be out the next day. I said fine. Half hour later local tech calls and says he can't do it the next day it will be friday. I said thats fine.

Tech shows up today. First thing that pops out of his mouth is that his work order says Im suppose to get the new dish but he says I dont need it because I "can't get locals through the satellite anyway" and that its a problem with direct tv and that I should wait a few months. He then said if i wanted to waste my time he would put the satellite on a pole in the ground. Said its too heavy for the roof and would rip it up. My current satellite is on the roof of my house and i thought it would hold the "50 pounds. I told him I understood it wont attach to some materials but i thought my roof could handle it. I told him to holdoff cuz I could tell by asking different questions that he had no clue what he was doing. I finally asked how many of these he had installed and said "hundreds" so I started feeling a little better but in the course of talking he says he's never seen the new HR20-700. He couldn't even say it as I had to remind him several times while he was on the phone with direct tv.

So I have the new HR20 with the 3lnb dish. Now here are the problems.
First of all I told him repeatedly about the software issues with the machine and that he needed to let it update before proceeding. THREE times it popped up saying to upgrade software and he kept pushing later. and then was gettin pissed when it wasn't working right. As of right now

1) HDMI didn't work. He said it was my brand new cable i just got*samsung 5086
2) My channels keep going in and out. Sometimes I have no HD channels. other times HD channels are the only ones I get. When I do get regular channels they will work for a few minutes and then I get the following...
3) I keep gettin the "searching for signal Sat 1" even though I have close to 95% on both tuners. I remember reading about that somewhere on here so I might be able to resolve that issue.
4) When I ordered I was told Id get HD programmin free for 4 months. today they said they had no record but "would add it to my programming." HELLO?? Im getting a HD-DVR dont they think i would have ordered HD

My tech called whoever and they tried a few issues but he kept tellin them "its all screwed up" and bitched at them for making a bad receiver

anyways I heard him say over the phone they are sendin me a new box fed ex and I guess Im suppose to hook it up myself. I AM NOT HAPPY. What should I do at this point?? I guess I will try the new box and if it dont work Im callin direct tv back. this is ridiculus.
post #495 of 4542
When I first hooked up my HR20, the HDMI port did not work. I was going to search this forum for an answer but it started working the second day without me making any changes in the settings.

Direct tv installers are hit and miss. My last one was horrible and that was the first really bad experience I had.
post #496 of 4542
Woldgpd, accept the FedEx delivery, unplug the cables and reconnect them in the same place on the new box, power cord last. Turn it on, let it upgrade, if it needs to, and enjoy it. The box is worth it. Its great when you have a working one.
post #497 of 4542
Well they're suppose to be out this afternoon and I'm just waiting...

I'm anticipating a difficult installation for the AT9. Current dish is on a wall mount and the roof is too high to access.

So while waiting, I'm thinking I might just take the HR20 and worry about AT9 for another day if the installer resists installing it on the wall.
post #498 of 4542
My AT9 install only took 12 hours. but I think it had a little something to do with the installer.
post #499 of 4542
Quote:
Originally Posted by No Clue View Post

My AT9 install only took 12 hours. but I think it had a little something to do with the installer.

Wow!

In my case, if they can't install on the wall, it's going to be a hard problem to solve.

They will have to come back because I'd talk to the HOA first about other locations.
post #500 of 4542
How high is the roof? Mine was pretty high and he mounted it on the roof. My other dish had been mounted on the chimney.
post #501 of 4542
Like 25 feet or so. It's a sloping tile roof on the side and then flat at the top. I don't think it's easy for anyone to get up there, even if they have a tall enough ladder.

It's one of those multilevel townhomes.
post #502 of 4542
Believe it or not you can get D* to cough up a HR20 for free. I didn't believe the stories, but tried & tried.
It took many calls to retention CSR. They started at the $299, then the supervisor dropped it to $150. Since I'm not going to pay for something I don't own [their new lease program] this didn't do it for me.
I kept reading on the H20 forum that if you were polite but firm they would.
Next call got the price down to $100. With $1,000 [paid for] in DTV hardware, this still didn't work.
Read more posting of FREE HR-700s.
Called again. Same old story. I pointed out what was posted, explained the local cable was coming out to install HD with a recorder [next week] for free AND had a 30-day money back guarantee & my experience with the complete line of H20s has been completely unsatisfactory.
She kept sounding like a Parrot repeating "the company line" [I can troubleshoot your problem, we can send a tech out, or we can send a replacement box out to you]. I have had/done all of this with no help [the refurbished box was DOA].
I finally lost it & asked her to quit sounding like a Parrot, please "think out of the box" & ask someone how to keep me as a customer.
"Please wait while I put you on hold" & she came back with the free deal.
Great I thought until... Since I have zero faith in their hardware actually working & I'd been told I had 7 days from activation to cancel if it didn't work.
She said I could but it wouldn't remove the two year programing commitment.
D* has been the most frustrating experience in my life with the most misinformation.

Question: Does anybody know which is correct?
I've had a supervisor say you have 7 days to back out [but his price was $150] & a CSR deny it [with the free deal].
post #503 of 4542
Installer showed up an hour late and said he can't install the dish on a wall mount. It's 35-40 pounds and it will fall over.

Direct TV took that explanation right away and canceled.

Time to look into cable, unless E* has a smaller dish for their HD locals and DVR.
post #504 of 4542
Ehh, isn't a smaller and lighter version of the AT9 dish supposed to be coming out soon anyway? I would wait for that and see if it would be light enough to do a wall mount on.
post #505 of 4542
Quote:
Originally Posted by wco81 View Post

Installer showed up an hour late and said he can't install the dish on a wall mount. It's 35-40 pounds and it will fall over.

Direct TV took that explanation right away and canceled.

Time to look into cable, unless E* has a smaller dish for their HD locals and DVR.

Out of boredom I've watched the DTVs training video for the HD system & 5 LNB dish.
I have my dish mounted where the 3 LNB was, but it's on a pole. The installer [from hell] didn't know squat, so I told him to mount it on the pole.

From what the video explained, the dish is heavier [& is bigger] but I don't see any reason you can't do a wall mount IF you find a stud for the lag bolts. I can see some problem if all of the lags only penetrate siding.
DTV's video shows mounting the AT9 dish on the outside wall [with attention to a sturdy mount].
As I was doing the installing [he was real useless] I told him about watching the training video & he said he didn't pay any attention to it.
I now request a "senior tech" for my service calls, so they send someone with a brain [that works].
There are some good installers that do know what's going on.
post #506 of 4542
Yeah apparently they only work with one subcontractor out here and they probably want to do simple installations. It was running late and maybe the guy didn't feel like doing a difficult installation.

But it also sounds like Direct TV was going to back them up if they refused to do such installs. It was a pain getting them out here.

Yeah I heard at dbstalk that maybe next year, they'll have a smaller dish. So I'm thinking about getting the DVR and using it with the network feeds that I currently get. Only thing is, I don't get Fox in the Bay Area, only the LA station feeds of CBS, NBC and ABC.

Plus with HD Locals here, I'm suppose to get HD feeds of Giants, Warriors and Sharks games on some channel which isn't always on. But that probably requires the AT9.
post #507 of 4542
Hello all! I just pulled the trigger on the HR20. I have been a Directv customer for over 8 years and currently own an H20 and a Hughes HD.

The nice customer rep gave me a pretty decent deal, so I didn't even bother calling retention. I'm not the kind of person to raise a fuss anyway. He charged me $199 with free shipping and installation plus $10 off my bill for the next 12 months.

This will be my first DVR of any kind. I can't wait! Well, actually I will have to wait until Oct 14th to have it installed. I hear once you start using one of these you can't imagine not having it.

Because of limited sight lines, I currently have to use two dishes. I hope switching to the one 5 lnb will not cause any problems. The rep I spoke to at first thought I might be getting the new smaller dish but later found at that they were not ready yet.

Wish me luck!
post #508 of 4542
Quote:
Originally Posted by hockeynut View Post

Because of limited sight lines, I currently have to use two dishes. I hope switching to the one 5 lnb will not cause any problems. The rep I spoke to at first thought I might be getting the new smaller dish but later found at that they were not ready yet.

Wish me luck!

Well, you will need it. The new dish will need to see all 5 satellites. Since the two new ones are grouped around the main one, those probably wont present a problem, however, if you cannot see sat B and C, you will need to have the installer install two AT9 dishes, and run the output from the sat b and c on the second dish to the input on the main dish. Since the voltage is lower on the new dish, you cannot use your old dish/lnb for a multidish installation. Make sure they know to bring two AT9's with them, or a chainsaw :> Also, there are two types of AT9's, you will need the one with F connectors for the jumper between the two LNB's if you are going to have two installed. I know Andrews is one that has F connectors. Another version uses smaller type connectors that I seriously doubt the installer will have connectors for.

Saudon sells AT9's for $99 if you cant get DirecTv to supply two. I am in the process of doing this myself, however, I use THREE dishes now , but Im going to have to cut a tree down in my neighbors yard which I am negotiating with him about now, in order to get by with one or perhaps two dishes.

Isnt this fun?
post #509 of 4542
I will be getting my HR20 dvr delivered on Oct. 5th after a series of calls to D* earlier today. I will admit it's frustrating to read these success stories of other customers getting their HR20s for free or nearly for free. Don't get me wrong. I'm happy for all who did manage to connect with the miracle worker csr who was able to grant them a free upgrade.

Over a period of an hour or longer, I spoke with 4 different csrs, 2 csr supervisors and 2 rentention reps. Surprisingly, virtually all of them had the same story. If I was willing to trade in one of my 2 H10-250 HD TIVOs, I could get a free tradeout for a new HR20 DVR. But if I only was willing to trade my H20 HD Receiver for a new HR20 DVR, the best I could get was a $199. deal. I explained that in February when my H20 was installed, along with a new AT9 (5 LNB) dish, I was told that I should be able to upgrade to the new HD DVR once it was available for probably no more than $99. Obviously, they were not authorized at that time to make me any such promises, yet I was told "you can count on it". (And no, I'm not that naive, but they did say it just the same.) I also reminded them to check my account so they could see that I spend between $200 and $300 virtually every month for my loaded D* service including just about every one of the various sports packages with the Total Choice plan.

I also pointed out that back in February when my AT9 dish and H20 receiver was purchased (shortly before the lease program went into effect), I had to pay nearly $400 for that package, when nowdays they are practically giving away that hardware. I also brought up the fact that the AT9 dish was installed with an incompatable 4x8 multiswitch. The result of that snaffu was that for 6 months I had terrible signal strength and serious rain fade if it sprinkled half a mile from me. It took 4 return visits by Directv techs before one of them finally spotted the multiswitch problem and corrected it. For that alone I believe I should be entitled to a free upgrade to the HR20. All the csrs I spoke with were pleasant and cordial, but ALL said, "I'm sorry but the very best deal we are offering for exchanging an H20 for an HR20DVR is $199." The last one also added, "but we can break that up into 3 payments if you would like." By then I was tired of having to repeat myself over and over so I gave in and said ok.

I am hopeful the new HR20 is all that it's cracked up to be. I will have 3 HD DVRs connected to my HD television via a Monoprice HDMI switcher (which works flawlessly for me). For some, that will be seen as way more than anyone should ever need - lol - but between various ballgames, hockey, and all the new season's shows, I don't know what "too many dvrs" might mean. If after a period of time I decide that the HR20 is indeed an improvement on the H10-250 TIVOs, I will probably trade them in for 2 more HR20s... but they had better be FREE upgrades!
post #510 of 4542
Quote:
Originally Posted by wco81 View Post

Yeah apparently they only work with one subcontractor out here and they probably want to do simple installations. It was running late and maybe the guy didn't feel like doing a difficult installation.

But it also sounds like Direct TV was going to back them up if they refused to do such installs. It was a pain getting them out here.

Yeah I heard at dbstalk that maybe next year, they'll have a smaller dish. So I'm thinking about getting the DVR and using it with the network feeds that I currently get. Only thing is, I don't get Fox in the Bay Area, only the LA station feeds of CBS, NBC and ABC.

Plus with HD Locals here, I'm suppose to get HD feeds of Giants, Warriors and Sharks games on some channel which isn't always on. But that probably requires the AT9.

Ironwood's service [or lack] is very well known [to D*] & in one of my [many] calls to Customer Retention they said they're being canned!
The larger reflector of the AT9 dish gives a stronger signal than my 3 LNB [on my older Sony HD SAT 300] so this is a big "plus" for me.
I can't tell if your in the LA or SF area. If you want HD locals [in the bay area & not using OTA] you will need to go with the H series units & AT9 dish since they are MPEG 4 which are what the new SATs are.
If you are getting LA networks you can wait since they're on the "old" SATs that aren't MPEG 4.
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