I emailed D* with some of these concerns, and here is their reply.
Response (John D) 08/03/2006 10:01 PM
Dear Mr. Piper,
Thank you for writing. I'm sorry to hear that you didn't receive courteous, professional treatment from our phone representative when you called us.
As you know, we’re in the testing stages for our new HD DVR that can record programming broadcast in both MPEG-2 and MPEG-4 format, but I don’t expect it to be available until fall. I’m sorry I don’t have any more specific information right now, but stay tuned to directv.com for the latest news about new equipment. If you would like, I could also add your email so you may receive updates in the next few months, until the product becomes available. At that point, we’ll tell you know how to order one.
In accordance with our company policy, we cannot give out the specifics of the resolution of our broadcast signal. This is partly because we are always fine-tuning our quality. The goal of our engineers is to design the very best transmission operation that will bring you extraordinary video, audio, and data along with the programming.
Though our engineers have very high standards, I'm sure you understand that our success as a business depends in part on carrying a wide selection of programming. Therefore, due to limitations in satellite space capacity we must balance our desire to provide outstanding signal quality with the demand for a wide selection of channels. We are proud of the job we do at delivering both.
To be able to keep enhancing our signal quality AND to bring our customers lots of choices, we are always working on upgrades to our broadcast infrastructure that let us transmit our programming more efficiently.
Our HDTV channel selection is one of the best available. Because we offer 100% digital programming, you receive great picture quality on all channels, not just the ones in high definition. With cable, even digital cable, many channels are delivered in analog, resulting in signal degradation when viewed on an HDTV.
Some other advantages to HDTV on DIRECTV:
- No service-level requirement. Many cable companies require a subscription to a digital service tier to receive HD content.
- HD Pay Per View programming choices.
- A wide variety of sports programs in HD, including up to 100 NFL games in HD (subject to blackout and game availability restrictions) with subscription to the DIRECTV-exclusive NFL SUNDAY TICKET package.
- The all-new DIRECTV HD DVR, combining the clarity of HD and the control of DIRECTV DVR service, all in one box.
As you might imagine, high-definition channels are some of the most expensive ones for us to carry, both in terms of what we pay the networks to distribute their programming and the technology we use to deliver them. In fact, we added TNT HD on February 17 and ESPN 2 HD last fall. We recently expanded our HD coverage to include New York Yankees games broadcast in HD by YES Network on channel 96 or 97.
In order to preserve the integrity of both our business and the networks involved, we do not disclose the negotiation process, and do not announce anything before an official press release has been made. However, we're committed to providing the best in HDTV programming and to continue to add new channels and programming we're in constant discussions with various program providers to increase the number of high definition programs we offer.
Difficult service experiences, like the one you had, are rare and we certainly do not take them lightly. In order to follow up on your concern, can you give us the name of the phone representative you spoke with and the date and approximate time of day that you called?
Thank you again for writing and we sincerely apologize for the poor service you received from our staff.
DIRECTV Customer Service