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NEW MX950 and MX 700 Editor Files - Page 2  

post #31 of 188
Quote:
Originally Posted by Eric Johnson
To All,

This announcement from URC is simply a clarification of policy. I'd like to remind everyone that for years, I have posted here and warned consumers that buying from unauthorized dealers is not a good idea.

Additionally, URC has always advertised our PC programmed products via our Custom Professional division. We make products for Consumers via our Consumer division. Our website and all advertising reflects this. When we speak about easy programming for a custom product, we have always been speaking to custom installers. When we speak about easy programming of a Consumer product, we are speaking to consumers. Easy programming means different things in different markets.

We do not warrantee product that is purchased from unauthorized dealers for a number of very good reasons:

1) The product may be stolen. As evidence, I would point out that we have purchased product every month from Ebay and other unauthorized sellers to trace their source of supply. In a few cases, we were able to trace and cut off their source. However, in too many instances, the seller has REMOVED the serial number!

2) The product may be sourced from a bankrupt custom installer. It may be old. It may be defective. It may be counterfeit. How is a consumer to know? Should consumers have to ask for photos of the serial number before they buy, then email us to ask if this is current, legal stock? No, they should be able to ask the dealer, "Are you an authorized URC dealer?"

3) Unauthorized dealers tell everyone who asks that the software is EASY, ANYONE can do it. SOME of the people who buy from unauthorized dealers ARE NOT prepared for the learning curve. These people obviously are not satisfied with advice on avsforurms, not satisfied with the manuals, and they call our custom profession technical support lines asking for step by step instructions over the phone. ALL TO PROGRAM ONE REMOTE. On the other hand, a custom professional , who programs fifty or more remotes a year and has a real issue (he can't get paid until the job is finished) can't get his question answered until technical support finishes with the consumer.

Yet the numbers of remotes sold through these unauthorized dealers are a tiny fraction of our custom professional business. An authorized dealer honestly explains whats involved and gladly offers the software to a consumer who is, as most of the poster here are, extremely intelligent professional people who wish to do it themselves.

We at URC want to make one point perfectly clear. We do not disrespect the DIYers here at remote central. We intend to continue to support this wonderful web site and a great group of enthusiasts.

An AUTHORIZED dealer is the right way to get honest answers and good advice. We give over 300 all day trainings a year to train our dealers on how to exploit the flexibility and customization capabilities of our software. They can advise you on how to unleash the software for your system.

AUTHORIZED DEALERS WHO GO OUT OF BUSINESS

For those of you with remotes that were purchased from an authorized dealer,

Fax me a copy at:

1-800-247-7002

We will arrange for another authorized dealer to support you.

FOR THOSE WHO HAVE PURCHASED FROM UNAUTHORIZED DEALERS:

I'd like to hear your stories. Do your remotes have serial numbers? Who did you purchase them from? Do you have a copy of the original purchase receipt?

Please email or fax me at the above numbers. We do care about anyone who purchases our products or who has purchased our products. We simply want to ensure that every customer gets good advice and is well protected by a FACTORY warranty, not a shallow promise from a fly by night con man/woman on the internet!!!

Best Regards,

-Eric

My response to this canned bulletin can be seen at remotecentral - Page 10 of the "URC Policy Change" thread. You can read my other posts there also to understand why I am fuming. Eric, I will be contacting you directly if I don't get my software from my builder.

RJ
post #32 of 188
Quote:
Originally Posted by Audiophiliac
Exactly ^^

For people who buy their remotes "illegaly" (through unauthorized dealers who may have got them that way in the first place), they can get their software the same way. Thats just how they are.

There is no LAW that prevents company A (unauthorized reseller) from purchasing these remotes from company B (authorized distributor or dealer) and selling them to whomever they want to and for whatever price they choose.

CONTRACTUAL VIOLATION between manufacturer and distributor? - YES
LEGAL? - YES
URC's inability to control it's distribution network? - YES
The consumer is responsible for this problem and need's to be reprimanded? - NO
Manufacturer is LEGALLY responsible to provide a functioning product? - YES
post #33 of 188
OC-NightHawk, I was thinking about that myself, perhaps a "Rockbox" type open source programmed by end users themselves, rather than relying on the URC for fixes/updates.

People who buy OEM versions of software are still entitled to updates, so people who buy from "unauthorised" dealers are entitled to updates as well. It really doesn't matter, as the software is available anyway. In the end it just ******* off end users, it doesn't help matters. I guess you think you'll gain more money this way, you're wrong.

btw your attempt to insult diy programmers is stupid, I have created better layouts than our dealer. Not only that, if I need to do a quick change I don't need to pay out again.

Your reference to "anti-war" again is irrerelvant, on another analogy I would relate that you are on the board of directors of Halliburton so your opinion is pro-war. Therefore anything you do say is lies, and biased. As a CI you want to control prices, how and where it's sold. Your kinds of retailers dislike on-line/discount retailers. This is a method of controllering customers decisions to shop where they want by making their products with finite support
post #34 of 188
As an owner/user of the MX3000, my 2c is that regardless of where I bought the device, URC sold it to someone. They made their money and should be obligated to support it. All URC is going to accomplish with this move is piss off their ultimate customer base. It's a dumb business move when even those that buy the units from BB/Magnolia are not grandfathered in, except by "special arrangements" & calls to URC pleading "your case". Way to go, URC! :rolleyes:

For the gloating C/I's & dealers, enjoy your boasting and gloating and arrogant attitudes towards end users while you can, because ultimately WE control your ability to make money, not URC! :mad:

I understand your needs to force URC to control its distribution, but your beef is with them not the customer. Your cocky "told-u-so" attitudes are not going to win you any customers that read these forums or get advice from friends that do. So u have won a battle, but maybe you'll lose the war and pay for it with lost business! I truly hope that happens to the arrogant ones. I've read thru many of the bitch sessions on remotecentral. com. The auth. dealers typically are very helpful & take the high ground (they are smart businessmen). But frankly, I think a lot of the C/I attitude there sucks. It's pretty disgusting to read thru some of the posts. No one forced you to sell URC products. If you don't like their distribution problems, sell something else, like RTI. If u came to my house to quote me an installation with the attititude I've read in these posts, you'd be shown the door!

That's all I have to say. If I was buying a new remote today, I would be shopping around. It's unfortunate that the products are excellent, and it's the constant bickering & ******** about business practices that is souring everyone. It's lose-lose for everyone: URC, the C/I's, and end-users.

Shame on URC for allowing it to get to this point and shame on everyone involved in the sales and marketing of these products for the mess.

ss9001
post #35 of 188
Mine came from bluedo, which is shown as an authorized dealer. Do I need to contact them to get a copy of the software which will do the live updates or do I need to contact URC?
post #36 of 188
Contact your authorized reseller for the new software, if they went out of business or something call URC.
post #37 of 188
I got my MX700 from New Egg. I don't see a serial number on the remote anywhere. Is New Egg not an authorized seller?
post #38 of 188
DanP,
I don't think Newegg is authorized - at least I didn't see them on the list. The serial number is inside the battery compartment (you have to take out the batteries).
post #39 of 188
There does appear to be a serial number in the battery compartment. It doesn't have a "SN" identifier that you typically see but a sticker that identifies it as an MX-700 and a series of numbers underneath it. It would be disappointing if it wasn't an authorized dealer as NewEgg is one of the well respected Internet dealers.
post #40 of 188
Below is a list of stores that are current Authorized Online Dealers. Click on the link to go to their website.
Dealer Website Email
6th Ave http://www.6ave.com
All Programmable Remotes http://www.allprogrammableremotes.com/ programmedremotes@comcast.net
Audible Elegance http://www.audibleelegance.com
Best Buy http://www.bestbuy.com
Blue Do http://www.bluedo.com info@bluedo.com
Coolbuys Canada http://www.coolbuys.ca
Exclusive Audio / Video Design http://www.exclusiveaudio.com larry@exclusiveaudio.com
Harmony Computers http://www.shopharmony.com
Home Automation Net http://www.homeautomationnet.com admin@homeautomationnet.com
Huppin's/******* http://www.*******.com *******@*******.com
J&R http://www.jr.com custserv@jr.com
LeisureTech Electronics Pty Ltd - Austrailia http://www.leisuretech.com.au/ sales@leisuretech.com.au
Metronet Installations, Inc. http://www.safesound.com/ Jack@safesound.com
Power Systems http://www.powersystemsdirect.com/ sales@powersystemsdirect.com
Pro Remotes http://www.proremotes.com info@proremotes.com
SmartHome.com http://www.smarthome.com
Surf Audio Video http://www.surfremote.com sales@surfremotecontrol.com
Tweeter http://www.tweeter.com
Value Electronics http://www.********************* rzohn@*********************
post #41 of 188
Quote:
Originally Posted by Wire Monkey
Below is a list of stores that are current Authorized Online Dealers.
Who cares? Just say no to these remotes and to the sleazy tactics of Universal Remote Control, Inc..

Pick another brand, like Harmony, which has better features and better support.
post #42 of 188
i just bought my new Mercedes at the local chop shop where it was half the price of the same car at the dealer. Now the main computer needs to be reflased and updated and the dealer wont do it under warranty. Bastards.
post #43 of 188
Quote:
Originally Posted by premierht
i just bought my new Mercedes at the local chop shop where it was half the price of the same car at the dealer. Now the main computer needs to be reflased and updated and the dealer wont do it under warranty. Bastards.
Your Mercedes was probably stolen and Mercedes won't see a dime from it.

These remotes come from a distributor that bought them from URC. They received their money for the remote. CIs are just pissed that regular people don't have to get ripped by them to get the remote.

If you bought your Mercedes from you neighbor and the warranty was still valid, it would get warranty work done although your neighbor is probably not an authorized dealer. I've bought used cars and if the warranty hadn't already expired, I always had work done without issue.

If I buy my remote from eBay from a regular person who upgraded their remote and no longer had a need, I will get a better deal. Does this mean it's not a legitimate remote.. That person who sold it to me may had bought it from an AD.. I don't really care. I know it's used.
post #44 of 188
I am amazed at the URC members that are participating in this thread. Look at the number of posts that the pro URC folks have. How desperate can they be?

I can see it now...an order from the VP for everyone to join AVS and defend the companies tactics. How pathetic......
post #45 of 188
Quote:
Originally Posted by HeyNow^
I am amazed at the URC members that are participating in this thread. Look at the number of posts that the pro URC folks have. How desperate can they be?

I can see it now...an order from the VP for everyone to join AVS and defend the companies tactics. How pathetic......
This is nothing.. check out the traffic on Remote Central :eek: 23 pages 448 posts

I can't post URLS yet, so check out the Universal Remote forum and it'll be one of the first threads to appear
post #46 of 188
Quote:
Originally Posted by fox1541
This is nothing.. check out the traffic on Remote Central :eek: 23 pages 448 posts

I can't post URLS yet, so check out the Universal Remote forum and it'll be one of the first threads to appear
How disappointing.

Who knows how to switch your company from being one of the most liked, best programmable remotes in the DIY Home Theater market to complete crap in 1 day!

Congratulations on joining Sony on being the worst customer service based company in history. Just stop for one second and think about who the end user is and focus on them. Just once I wish these companies would realize that good customer service goes a LONG way!

I will most definitely not be purchasing another product from you but I hope you are happy that every time I think about your company I just get overwhelming rage building inside me. That is one hell of a business strategy.

Does anyone know the direct phone line to Eric, mister VP of Engineering?

When you sell a service, ie custom installers, you need to make people come back for more by being the best service provider, most knowledgable, friendliest, and most accomodating. Guess what, if you aren't any of these things people were work their hardest to go around the "middle man" that you are. The product is all you offer in most peoples opinion, they could care less about getting it professionally installed.

This all makes no sense but I am just fuming over having purchased a used remote and no getting completely screwed by a terrible company.
post #47 of 188
Its a win, win, win situation in my eyes.

URC wins because it can hopefully better control the distribution of the product. It can save costs by eliminating a portion of the tech. support. It can protect its dealers/CIs who make a living off of their product and the services attached to it.

Dealers/CIs win because they can sell the product and make decent margins without worrying as much about people going and buying online. They can make more profit by selling the programming service to the client. They can also, at request of the client, provide them the software so they can program it themselves, and return to buy more gear in the future.

End users win because now they wont have to be worried about buying from an online dealer with no guarantee of support, software updates, service, return/exhange/warranty repairs, etc. They can still buy the product and program it themselves and likely have someone to call locally if they need assistance. They can still have access to the software and support.

Sure there will be some people who get stuck in the shuffle of the changes. And there will be people who buy used products that might need some special circumstances. And I am sure URC will be more than happy to accommodate them on a case by case basis.

And most of all, here is the disclaimer from URC's site:

WARNING TO VALUED CONSUMERS:

Universal Remote Control sells products through authorized retail and on-line channels only to insure that consumers obtain quality pre-sale and after-sale support and service. PROTECT YOUR WARRANTY. Buy from an authorized Universal Remote Control dealer/E-tailer. Please check our DEALER LOCATOR. If in doubt, call Universal Remote Control at (914) 835-4484.



I will guarantee that if you follow the above advice, you will be taken care of. Period.
post #48 of 188
I'll let Harmony take care of me.
post #49 of 188
I just thought I would check out the first authorized dealer in the post that is a few back from here. It was interesting reading the description of the MX-850. Here is part of the description on their site:

Easy To Program
A custom installer can use the MX-850 Editor system software to quickly design a remote control program to meet their exact needs in minutes. The programming package also offers the Programming Wizard to lead the first time programmer step by step through the customization process.

It would seem to be a bit inconsistent with URC's reasons for doing what they have. This authorized vendor is telling me that a first time programmer would have no problem programming this remote which the way I read it means a consumer would have no problems with this remote. URC seems to be stating they are doing this so only CI's will be programming and distributing them. To bad their authorized vendors are not saying the same thing.

The CI's previous post here seems to indicate that only the unauthorized purchasers will have problems getting the software. What about people who have purchased their remotes several years ago (from an authorized vendor) and have no idea where the receipt is and don't remember which vendor they purchased from. I would assume that it should be fine for these customers to spend hours trying to track this information down if they ever find it at all.

A lot of the people "complaining" here purchased from reputable vendors, unless Costco, Buy.com, Amazon, Bestbuy, and other major corporations are considered unreputable vendors. I am pretty sure that none of these companies stole the remotes, removed the serial numbers and are selling "HOT" remotes on the internet. I assume if they were not purchased directly from URC they were purchased from an authorized vendor who may have gone out of business, purchased too many remotes or something else. URC could have offered the authorized vendor the ability return the product if they really wanted to preserve their distribution channel. (By the way I suspect that Costco probably purchased the remotes directly from URC.) URC created this problem through its own policies, so they should be willing to live with the consequences. You talk about these non-authorized vendors not being reputable, but I believe what URC is doing is at least as bad if not worse.

This is really frustrating. I will wait to see if URC modifies this policy to give those with valid serial numbers access to the software with updates available. If they do not, I will recommend other products when giving advice to others.
post #50 of 188
You guys are killing me! Have you ever heard of "Protected Lines"? Protected lines aren't so CIs can rip you off, it is so they can stay in business. If it wasn't for protected lines, CI companies wouldn't be able to compete with the online and/or large chain stores. eBay sells the MX850 remote for less money than my company can buy them for through distribution. Everyone on this forum seems to think custom companies are out to get you. Do some research, and you will find that very few CI companies turn a much profit at the end of the year, and MANY fail and close up shop. Most of them do it for the love of the job and technology. Some do very well, but not many.
post #51 of 188
"You guys are killing me! Have you ever heard of "Protected Lines"? Protected lines aren't so CIs can rip you off, it is so they can stay in business. If it wasn't for protected lines, CI companies wouldn't be able to compete with the online and/or large chain stores. eBay sells the MX850 remote for less money than my company can buy them for through distribution. Everyone on this forum seems to think custom companies are out to get you. Do some research, and you will find that very few CI companies turn a much profit at the end of the year, and MANY fail and close up shop. Most of them do it for the love of the job and technology. Some do very well, but not many."


Theres nothing wrong with this at all,and the folks who use CI's should pay for the work you perform.

With that said,Keep in mind who your talking to on this forum.Folks who enjoy this hobby and the DIY aspect of it.Picking our own speakers,video display and programming our own remotes.

Most of us wouldnt use a CI.Now most of us wont use URC either.
post #52 of 188
Quote:
Originally Posted by Cruzin
"You guys are killing me! Have you ever heard of "Protected Lines"? Protected lines aren't so CIs can rip you off, it is so they can stay in business. If it wasn't for protected lines, CI companies wouldn't be able to compete with the online and/or large chain stores. eBay sells the MX850 remote for less money than my company can buy them for through distribution. Everyone on this forum seems to think custom companies are out to get you. Do some research, and you will find that very few CI companies turn a much profit at the end of the year, and MANY fail and close up shop. Most of them do it for the love of the job and technology. Some do very well, but not many."


Theres nothing wrong with this at all,and the folks who use CI's should pay for the work you perform.

With that said,Keep in mind who your talking to on this forum.Folks who enjoy this hobby and the DIY aspect of it.Picking our own speakers,video display and programming our own remotes.

Most of us wouldnt use a CI.Now most of us wont use URC either.
Nailhead meet hammer. I've been programming remotes since the days of Pronto (me a a gazillion other people). URC has now lost that customer.
post #53 of 188
Quote:
Originally Posted by DanP
Nailhead meet hammer. I've been programming remotes since the days of Pronto (me a a gazillion other people). URC has now lost that customer.
You guys realize that they won't lose all of "that customer". Many of "that customer" will just buy them through the proper channels from now on. Tell me this, if you buy a high end piece of AV gear from an unauthorized dealer and it locks up (needs new firmware installed) and you contact the manufacturer what do you think they would say to you? They wouldn't help you out one bit. It's life...deal with it.
post #54 of 188
Quote:
Originally Posted by McNasty
You guys realize that they won't lose all of "that customer". Many of "that customer" will just buy them through the proper channels from now on. Tell me this, if you buy a high end piece of AV gear from an unauthorized dealer and it locks up (needs new firmware installed) and you contact the manufacturer what do you think they would say to you? They wouldn't help you out one bit. It's life...deal with it.
It doesn't sound like you are "that customer." I am "that customer." And I will not be spending $300+ for this remote when the difference between that price and the price I paid at that terribly disreputable company known as 'New Egg' is the programming. I'll do it myself thank you. I'll customize it myself and change it whenever and however I want. That's what I'll be doing....just not with a URC remote.
post #55 of 188
That list of authorized dealers is a joke. Only a small handful of them would have a clue how to program the remote for their end user. This is about creating an artificially high price for the remotes, not that typical bs line Eric gives about getting great service. Personally Costco, amazon and buy.com provide better service than 95% of those authorized companys.

My parents are building a barn/ranch/estate with two 2000 sq ft homes and 1 7000sq ft home. www.paintedmranch.com and their CI has 11 URC remotes on the bid sheet including 3 3000's. Guess how many sales he is going to get now? 0. As somebody who has sold over 20 of these remotes by recommendation, I refuse to support a company who treats its consumers as criminals for acts the company is responsible for (not being able to control their own distribution method). Why should I need to assume that Costco or Amazon is not a "legitimate" dealer, yet J&R is, when it is your fault for allowing these legitimate companys to sell your remotes? I see no difference in the service offered. Take care URC. I enjoyed your remotes but I will absolutely cease all business with you in the future.
post #56 of 188
"You guys realize that they won't lose all of "that customer". Many of "that customer" will just buy them through the proper channels from now on. Tell me this, if you buy a high end piece of AV gear from an unauthorized dealer and it locks up (needs new firmware installed) and you contact the manufacturer what do you think they would say to you? They wouldn't help you out one bit. It's life...deal with it."

On this statement,I'll have to disagree.That customer will not be willing to pay more then their budget allows.If said customer has a budget in mind,be it $100,200,400,or $1000,and the MX remote which was,say $400 is now $1000.Said customer will no longer look for that model of remote.After all,its now way over his budget.
Its not an either or choice.Our budget for a remote is our budget.URC remotes have now become over budget.Over budget,its not purchased ,period.
post #57 of 188
Thread Starter 
You people are all nuts. This Issue is over. I had the new software for the MX700 and MX 950 before authorized purchasers had it. I had the software within 48 hrs or this fiasco.

Whats the big deal the software is already available all over the net. Many people have uploaded the software on to sharing networks and its freely available.

The ebay sellers all have the new software. So unless URC goes crazy again and locks up every single remote there will always be a way to buy unauthorized. Again I state to URC " Control your Friggin distribution "

As long as people can buy your product for 50% discount on ebay why should we buy from authorized sellers. We don't want your stupid support or warranty (which is one year anyway). If my remote dies I'll just buy another from ebay and still be at the same price point as if I purchased from a authorized rip off artist.
post #58 of 188
Quote:
Originally Posted by Cruzin
"You guys realize that they won't lose all of "that customer". Many of "that customer" will just buy them through the proper channels from now on. Tell me this, if you buy a high end piece of AV gear from an unauthorized dealer and it locks up (needs new firmware installed) and you contact the manufacturer what do you think they would say to you? They wouldn't help you out one bit. It's life...deal with it."

On this statement,I'll have to disagree.That customer will not be willing to pay more then their budget allows.If said customer has a budget in mind,be it $100,200,400,or $1000,and the MX remote which was,say $400 is now $1000.Said customer will no longer look for that model of remote.After all,its now way over his budget.
Its not an either or choice.Our budget for a remote is our budget.URC remotes have now become over budget.Over budget,its not purchased ,period.
You know, it's not just the budget. It's the flexibility of customizing your remote.

When I add or subtract a piece of equipment, add a channel, etc., it is too much of a hassle for me to call someone up pick up the remote, reprogram it and return it. And then there is always the possibility of something being lost in the translation. I know exactly what I want and I can do it in two shakes at my computer.

In the end I am paying a CI for the priviledge of inconvience and it is money thrown out the window. Why should I pay for this service when I don't want it nor do I need it.
post #59 of 188
Quote:
Originally Posted by RADMANK
Whats the big deal the software is already available all over the net. Many people have uploaded the software on to sharing networks and its freely available.
torrent or newsgroup search keyword please :cool:
post #60 of 188
Thread Starter 
Quote:
Originally Posted by fox1541
torrent or newsgroup search keyword please :cool:

I'm not helping to spread unauthorized copies as this could get you into trouble. Just look around and ask around.
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