Its time for a see of hands, Westinghouse 42" 1080p service completed

Done

Nada here so far.

No repairs for me so far either. And it has been 3 weeks.

I have the typical lockups and sparklies with 1080P through HDMI. I called close to a month ago. I have heard nothing back from them. Firmware 1.16

Should include the 47" too, no reply from service for about a week on my issue...

But the sets are 1/2 the price of the XBR3 too.

Great set! 1.19 no lockups but get the sparklies via HDMI

ditto. I'm hoping that the people with 1.11 and 1.16 get thier firmwares updated. Or else we can kiss that HDMI fix goodbye.

I'm on set number two (2), both have had FW 1.19. I had experienced three (3) lockups (see my posts in the thread - I've NEVER entered the SM, my lockups were NOT due to being on an inactive source - I believe my first set must have had something else wrong with it beyond what FW 1.19 could fix)

I just got set number two (2) last night but my initial testing shows it has little to no banding (set number one (1) has slight banding that I could live with)

I was at the end of my 30 days to return/exchange my set at BB with no call from IAI so I went for the return. I don't have any way to test 1080p over HDMI till I get a new graphics card for my computer (It needs to be AGP 4x\\8x, PM me suggestions if you have any) I fear that my new set will have issues with sparklies.

As for folks getting FW updates I can confidently say they will, eventually. I've talked with IAI and this is what I found out. Most of their techs are contract employees and they are almost always looking to hire more. They are currently primarily working on FW and parts replacements on another brand HDTV, the Westinghouse sets are in the queue but haven't (for the most part) made it to the top of the list.

Meh, I got no call either. The CSR is really mean to me too, they act like they are better than you. I hope to god Westinghouse isn't scamming us all out of our money.

I've had one lockup on my 42 inch westy, FW 1.16, I had it over a month. not a big enough deal for me to call them. I have nothing 1080P that I can test with on HDMI so I can't test that. So far I've had no reason to call westinghouse.

Haven't run into any problems yet
(knock on wood)

No one has called me yet. On August 9th it will be 4 weeks since my first call for service.

Fascinating.
Maybe all you Sceptre thread-crappers shoulda bought the 42" 1080P Sceptre from Costco instead, eh?

Seriously, though - hope you folks can get the issues sorted out, the Westy seems to be a nicer TV for SD purposes, and it would suck if you had to live with all these bugs (Luckily for me, I own a bug-free Sceptre, so HD and PC looke xcellent on it, SD is about par, as expected)

I already gave up on Westinghouse, period.

I've been reading this thread for a couple of months and have had the display since late June. I mainly read this thread for set-up advice and techincal details. Quite frankly, I would be the happiest if someone like PeterS was able to get us access to the technical documents on Westinghouse's website.

I haven't had any problems with my set. No lock-ups. No banding that I can see (not going to perform any tests using conditions that I'll never use in my real world viewing). And no dead pixels that I can see.

IMO, this is a tremendous display for the money. I can't belive I got this good of a display at such a great price.

For all of you who are unhappy with this tv, just take it back and get different display. WHy do you want to keep this set so badly? The price? Come on it's a great set at the price.

All this just goes to show what a bunch of liars Westinghouse customer service is. It's amazing how my general feelings towards the company have progressed from stellar satisfaction to very negative after watching their bungling horrible customer service agents.

Great hardware, assuming you never, ever want anything no matter how reasonable, from customer service.

Nothing, Nada Zero

are these issues specific to the 42" only?
I'm looking at the 32w3... has anyone had issues with that one?

thanks for your time,
wendek

Sounds PRECISELY like Sceptre's issues. Pity these tow first-to-market folks (at a reasonable, non-Sharp pricepoint) messed up their service & satisfaction ratings

Someone just reported three swaps of the media box (pullout, electronics and connections box) for his Sceptre X42, with one or the other problem rendering it unusable At least, with the Sceptre, you can dump it back on Costco's doorstep

Least they are getting some sort of service.

I'm in the market for a new LCD and this is one excellent forum. Am I glad I saw this thread.

To Westinghouse Digital Customers,

The lock-up problem that a few of you are experiencing with our LVM 42w2 is a known issue and has been resolved please contact our customer service at
1-866-287-5555.

If you have called the above customer service number and have not received a response please send us a direct message.

Thank you,

Westy Tech!

I think you should add a 4th choice (unless I didn t ubderstand the 3rd one) :

I haven't called Westinghouse *YET*, waiting for official comm from them.

JF

This better not be a troll....

if you're are not, thanks alot for the info. Hopefully we can all get some service now.