or Connect
AVS › AVS Forum › Display Devices › Rear Projection Units › Samsung HLS-5679W LED DLP Owners Thread (*NO PRICE TALK)
New Posts  All Forums:Forum Nav:

Samsung HLS-5679W LED DLP Owners Thread (*NO PRICE TALK) - Page 92

post #2731 of 2935
Quote:
Originally Posted by uzombie View Post

RANT: After almost a week from ordering caps from Parts-Express, I have to say, more like Parts-Delayed. I am ONE state away and have NOT received the parts yet! I did get an automated reply (on 22nd) that items shipped (Ordered on 18th, shipped on 21st!). Email to Parts-Express customer service have no reply. I know, it's a holiday week, but since I got cards from friends mailed on the 22nd that are in Texas and California, it's pretty disappointing NOT to have fixed my TV by Christmas.
-Don't criticize me for not using fedex or faster service; would you pay $40 to ship $12 in parts??? (Had I known, I would have use UPS ground...takes 1-2days but at $14!!! for 8oz of parts)
-If I don't see them Monday...I'm buying some LED LCD that's on sale. Screw DLPs!
-Makes me feel Grinch-like... grrrr.

you ordered them on a Saturday. you cant count the 18th and 19th. so they got the order the 20th, shipped it the 21st, and then you ran into trouble with the holiday week. you really shouldnt be surprised. just enjoy the weekend and fix the tv monday or tuesday evening.
post #2732 of 2935
Quote:
Originally Posted by Mike_Stuewe View Post

you ordered them on a Saturday. you cant count the 18th and 19th. so they got the order the 20th, shipped it the 21st, and then you ran into trouble with the holiday week. you really shouldnt be surprised. just enjoy the weekend and fix the tv monday or tuesday evening.

Folks, I apologize. I had expectations the parts would arrive before the holiday. They didn't. However, they did arrive TODAY! And the good news, IT'S WORKING!
I replaced 6 caps on the power board (only two had obvious leaks...the 2200uf ones).
I won't be so impatient next time, I promise!
LL
LL
post #2733 of 2935
Hello, All

I need help in deciding what TV to choose as a replacement from Samsung for the DLP LED HLS-5679W customer exchange.

Here are the two models, the plasma is only $100 more
PN58C7000YF Plasma
Or
LN55C610N1F LCD

Which TV would you recommend.

Thx
post #2734 of 2935
Quote:
Originally Posted by paulsmith View Post

Hello, All

I need help in deciding what TV to choose as a replacement from Samsung for the DLP LED HLS-5679W customer exchange.

Here are the two models, the plasma is only $100 more
PN58C7000YF Plasma
Or
LN55C610N1F LCD

Which TV would you recommend.

Thx

I went with the PN63C7000 and I couldn't be happier. It was a pro-rated exchange on my HL-T6176S. It had a bad engine that took a year to finally diagnose, and Samsung no longer makes or even stocks the engines anymore.
post #2735 of 2935
Sorry I'm late to the party, but a while ago I replaced the PSB on my HL-S5679W and all is well, so far. Is there some class action lawsuit against Samsung for this POS and am I too late?
post #2736 of 2935
I purchased my Samsung DLP summer 2007. Samsung replaced the light engine in 2008. I replaced my Power Board December 2009, due to power cycling and half-black screen issue. It solved the problem and worked fine until last month. December 2010 I have an image issue with overlapping images exactly like this youtube post.

I will add the You tube location to my next post as I have not posted enough to add a URL address to a post.

Even though there were no observed bad capacitors on the power board, I replaced the commonly blown six to no avail - same image. I pulled the two boards above the light engine and there are no capacitors observed leaking or bulged. I pulled the board behind the system input/outputs and see no bad capacitors there either. The cable card assembly was loose, but no visible signs of blown components.

Has anyone else had a similar image issue that has come to a resolution of the problem? If there were blown components on Your set, please try to be specific as I may have a bad capacitor somewhere leaking on the bottom that is not visible. Your blown component may help me to find mine
post #2737 of 2935
Quote:
Originally Posted by dwbuckner View Post

I purchased my Samsung DLP summer 2007. Samsung replaced the light engine in 2008. I replaced my Power Board December 2009, due to power cycling and half-black screen issue. It solved the problem and worked fine until last month. December 2010 I have an image issue with overlapping images exactly like this youtube post.

I will add the You tube location to my next post as I have not posted enough to add a URL address to a post.

Even though there were no observed bad capacitors on the power board, I replaced the commonly blown six to no avail - same image. I pulled the two boards above the light engine and there are no capacitors observed leaking or bulged. I pulled the board behind the system input/outputs and see no bad capacitors there either. The cable card assembly was loose, but no visible signs of blown components.

Has anyone else had a similar image issue that has come to a resolution of the problem? If there were blown components on Your set, please try to be specific as I may have a bad capacitor somewhere leaking on the bottom that is not visible. Your blown component may help me to find mine

Youtube link to view a video of the image overlap issue that I am having.

http://www.youtube.com/watch?v=uvET-...eature=related

I am not having any sound issues - only image.
post #2738 of 2935
Quote:
Originally Posted by dwbuckner View Post

Youtube link to view a video of the image overlap issue that I am having.

http://www.youtube.com/watch?v=uvET-...eature=related

I am not having any sound issues - only image.

the poster of the video on youtube said he fixed the "digital board". no idea what that means.

Quote:
Originally Posted by YOUTUBE GUY View Post

sorry for the late response. it was the "Digital Board." replacing it did the trick. the key symptom which showed it wasn't the color wheel was the television source dialogue box which was the correct color the entire time. a bad color wheel wouldn't selectively have one portion of the screen the correct color.  good luck!
post #2739 of 2935
Quote:
Originally Posted by Mike_Stuewe View Post

the poster of the video on youtube said he fixed the "digital board". no idea what that means.

Thanks Mike, that makes sense. The "TV Guide" feature hasn't worked for some time and I believe that that would be on the digital video board too. I took out the board (Part No. BP41-000262B, SAMSUNG Albatros +SR ver 1.0) and ran an internet search and the part is only available used from salvage sources (not on the part listings at Encompassparts, I guess they must have sold out like the power supply boards). I found two salvage sources - discount-merchant.com and InterLiquid Parts. Both warrant the parts, but DMC has a costly return policy if you are not a licensed repair center. I might as well get a salvaged board and give it a try as I have a spare power supply and additional capacitors now.
post #2740 of 2935
I replaced the digital video board, I believe what others call the 'main' board, and there was some improvement in picture clarity, but overlapping image in lower half of screen and part of the top of screen still occurs. Also interference in the lower half of the screen - gray/white pixelated transparent bars that overlap the image, sometimes they are vertical and sometimes horrizontal. I have pretty much decided that it is time to replace this very large decoy weight. I guess we all thought we were buying something that would last a long time when we opted for an LED DLP - I sure did. I'd like to say I'm done with Samsung, but they are making some nice plasmas for 2011. Hopefully they last more than a couple years.
post #2741 of 2935
Quote:
Originally Posted by dwbuckner View Post

I replaced the digital video board, I believe what others call the 'main' board, and there was some improvement in picture clarity, but overlapping image in lower half of screen and part of the top of screen still occurs. Also interference in the lower half of the screen - gray/white pixelated transparent bars that overlap the image, sometimes they are vertical and sometimes horrizontal. I have pretty much decided that it is time to replace this very large decoy weight. I guess we all thought we were buying something that would last a long time when we opted for an LED DLP - I sure did. I'd like to say I'm done with Samsung, but they are making some nice plasmas for 2011. Hopefully they last more than a couple years.

Your problem sounds similar to mine.

I bought a working, used 5679 and swapped parts to locate the bad assy in my original set. The problem went away when I replaced the LED Engine assy. The video processing board in that assy is the DMD Board. Therefore, I believe that my problem is in the DMD board.

I would offer to buy your DMD board if I thought that it was good.
post #2742 of 2935
Quote:
Originally Posted by dawi2 View Post

Your problem sounds similar to mine.

I bought a working, used 5679 and swapped parts to locate the bad assy in my original set. The problem went away when I replaced the LED Engine assy. The video processing board in that assy is the DMD Board. Therefore, I believe that my problem is in the DMD board.

I am believing now that it is the DMD board. The 1/2 lower screen distortion is similar to that on page 91 and I found another site where someone had the same issue and discussion.
http://www.fixyourdlp.com/forum/view...&t=1195&p=3873

I would pick up a used DMD board if I could find one and it was warranted not to be DOA. I have run searches and found no salvaged DMDs. The new ones are cost prohibitive as I can't see continuing investing in this set when I should move on to something new that's not discontinued. Wish I hadn't just picked up the digital video board, but it sounded like a likely solution at 1/2 the cost of a DMD.
post #2743 of 2935
Thanks for the link dwbuckner. I've had the same issue as the one displayed in that image for the last month or so. I'm going to invest in another DMD board and hope that it fixes the issue.
post #2744 of 2935
dawi2 . . . I'm reconsidering getting a new DMD assembly, at least that part is available still. Is the DMD board the one on the Light Engine assembly that the DVI cable is plugged into - to the left the DVI cable plugs into the digital video board? None of the places selling the DMD boards even have a picture to compare

Glad I could provide a link to help others confirm DMD board is the problem. I wish I had found it before I got the digital video board as I have had the issue with the TV guide for some time and apparently that confirms that it is a problem with the DMD board
post #2745 of 2935
Quote:
Originally Posted by dwbuckner View Post

dawi2 . . . I'm reconsidering getting a new DMD assembly, at least that part is available still. Is the DMD board the one on the Light Engine assembly that the DVI cable is plugged into - to the left the DVI cable plugs into the digital video board? None of the places selling the DMD boards even have a picture to compare

Glad I could provide a link to help others confirm DMD board is the problem. I wish I had found it before I got the digital video board as I have had the issue with the TV guide for some time and apparently that confirms that it is a problem with the DMD board

Yes, the DVI cable does plug into the DMD board.

I am watching ebay in hopes of finding a used DMD board at a good price. I am searching by TV model number and also by assy # on my DMD board. I don't want to get one that is not a good match for my tv.

Good luck

Found a good picture of DMD board...use link below
http://photos.discount-merchant.com/...itemid=1153494
post #2746 of 2935
Quote:
Originally Posted by paulsmith View Post

Hello, All

I need help in deciding what TV to choose as a replacement from Samsung for the DLP LED HLS-5679W customer exchange.

Here are the two models, the plasma is only $100 more
PN58C7000YF Plasma
Or
LN55C610N1F LCD

Which TV would you recommend.

Thx

Are you sure that's right? The top model you mentioned is a 3D TV that costs $1000 more than the bottom model at retail. If that's accurate...then it should be a no-brainer.

Here's what they offered me:
PN58C6500 - $500
LN55C630 - $0

I'm trying to decide too...but my choice isn't as clear as yours...the retail difference of these models is about $500.
post #2747 of 2935
Paul and cbuhl -Were your sets still under warranty when they went bad and Samsung made this offer? Or were they out of warranty at the time? Thanks.
post #2748 of 2935
Quote:
Originally Posted by hcour View Post

Paul and cbuhl -Were your sets still under warranty when they went bad and Samsung made this offer? Or were they out of warranty at the time? Thanks.

No! My set was way out of warranty, no extended warranty either. I'll post my story below.
post #2749 of 2935
(This is a copy-and-paste from my Facebook status, so I've added more specific details relevant to this thread in parentheses)

-----
A couple of years ago, I bought a Samsung 56" LED DLP Television (HLS-5679W). Great price, great picture quality, I was very happy.

After two years or so, it started having trouble turning it on. Had it serviced and repaired for over $100 (the capacitor issue). Then last year, the picture started to have a serious problem, where dark areas had a weird green shadow. We considered whether to spend $600 on a repair (new digital board), or buy a new TV. We decided to repair it. Research online (this thread!) showed that both of these problems are typical for these models.

Then, a few weeks ago, it simply stopped turning on. It may have been the LED lamp. On regular DLPs, bulb life is expected to be 2-4 years, and the bulbs are inexpensive and user-serviceable. But on LED models, the lamp should have lasted 10 years or so, and it hadn't yet been 5, and they require a technician to replace. I didn't really want to spend any more on this TV.

I called Samsung and told them that I felt like I was throwing good money after bad if I tried to get anything else replaced on this TV. They transferred me to "Executive Customer Service", where I asked if I could just get a replacement TV. After looking over my file, they told me I could get a pro-rated exchange (45%), and they'd call back with the details. I figured I'd at least get the $600 back from the last repair.

When they called back, instead of offering me $600 off...they offered me a free TV! Actually, they offered me a 55" LCD (retail $1400) for $0, or a 58" Plasma (retail $1900) for $500, both highly rated by CR. I picked the free one, which should be delivered in the next two weeks.

In the end, I spent about $2000 to have what was usually a great TV for 4 years and a brand new TV now. My opinion of Samsung has completely flipped, I'm glad to see that they stand by their products.
-----

More detail for this thread - my understanding of Samsung ECR is that if you've had two minor or one major repair on a Samsung TV and it still doesn't work, that they can then offer you a replacement. From elsewhere on the interwebs, it seems like they are actually very good about replacements - once you get to that point.

I had one minor and one major repair, and as I pointed out, had absolutely no hassle. I asked for a replacement point blank, they put me on hold for a few minutes, and came back and said ok.

To anyone in this thread having serious issues, I'd recommend you try this - IF you've had some Samsung authorized repairs already done on your TV.
post #2750 of 2935
Well, thanks for all the info in this thread. I have been following this for quite some time and decided to call Samsung today. Here's my story:

I have been having the power cycling issues for about 3 months now. Surprised the TV is still working since it has gotten worse. Last night it went through 6 complete on/off cycles before it came on. I have had the 1/2 black screen 3 times, (but not in the last 2 weeks) and the red night vision look once, and a couple of random shut offs. The TV still has a great picture when I am not experiencing these issues.

I had decided to buy a new tv since mine is 3 1/2 years old and well out of warranty. I really want the 58" or 63" Sammy Plasma. I thought it was worth a try to call ECR and see if I could talk them into some sort of discount considering my issues.

After holding for 17 minutes before someone answered the call, I spoke to a friendly rep that could not give me a discount, but agreed to extend my warranty for 30 days and scheduled an in home service visit. She said if they can fix my tv, they will, but if they can't we will look at some sort of exchange.

I have to say I am surprised and very pleased. I love this tv, but no longer trust it. I am a little nervous that since the 1/2 black screen and red night vision is random, that it won't be fixed by the service tech.

I appreciate all the comments in this thread and thought I would add my experience.
post #2751 of 2935
It's been a looong time since I have been on this site, Ironically the last time was just for giggles cause my TV was not coming on (cycling issue). Of course with all the great info, I bought the recommended power supply, and all fixed.

But now, (don't know if it has been brought up) the sound gets real raspy at times. almost like a Donald Duck sound. When I go through the surround, the sound is fine, just through the set it is goofed. The next day I"ll fire it up and the sound is fine. Of course, a very intermittent problem.

Any thoughts? (besides buying a new set, ha ha)
post #2752 of 2935
That's some good news, guys. Thanks for the info. I'm going to give Samsung CS a call next week. I've already had the PSB repaired, now I'm getting the lines and banding and "watercolor" effect. It hasn't died yet, but it's pretty much unwatchable. I'll definitely take them up on extending the warranty if offered, and one of my arguments will be that they've done it for others, so why not moi?
post #2753 of 2935
Quote:
Originally Posted by F-16 Tech View Post

Has anyone every had this ugly red shift?


It happens about 90% of the time that the TV is operating. Whites / Flesh tones will appear with a bright red hue bleeding and pushing to the right of the screen? I've seen people post about it before, but no one has answered.

I also had the power supply problem about 5 months ago, changed out the caps and worked perfectly until now. I get the problem from different sources and inputs (Analog and Digital) and includes on Screen Menus.


Thanks...

I have this exact problem. I also had the light engine changed within the first year and the power supply board short time later. Now I have this problem with this awefull red shadow. Is it just in the DMD Board or do I need the whole light engine again??
post #2754 of 2935
Hi I have not been on this site for awhile but my 5679 came down with horizontal lines the same as Paul and Cbuhl and it needs a DMD board. I purchased my set back in 2006 and its out of warranty. I called ECR and told them this would be the 4th repair and could they do an exchange they put a request into the exchange dept and they called and offered me a pn58c550 plasma for $330 which is rated #1 for a 58inch by consumer reports I took the deal and they are shipping it to me. I thought I would let you guys know and good luck to you with ECR, I am happy with Samsung.
post #2755 of 2935
I'm considering giving Samsung a call about my set, but I have a question to all you have had luck with ECR. What is the best route in getting a hold of ECR? Should I try and call them directly, or do i first need to speak with the lower tier customer support to get a ticket in order to speak with them? From my knowledge, speaking with the lower tier support is pretty much useless. Thanks for the help in advance.
post #2756 of 2935
Well, I had my repair today. The tech replaced 4 capacitors then put the supply board back in. Still had the same on/off issue, so he pulled the board and discovered a bad capacitor under the heatsink. After replacing, the TV started fine.

I have had the 1/2 black screen issue pop up three times in the last couple of months. The tech went ahead and replaced the entire light engine assembly for me since he ordered one. Everything seemed to work fine and he left.

About 20 minutes after he left, my screen went 1/2 black, this time on the left side. I called and they said the new light engine must be defective and would order another and should have the part the following week. Well, I was very upset by this since I intended to have a Super Bowl gathering this weekend. The techs had appointments piled up and could not come back to put my old light engine back in.

At this point I called Samsung back and complained about being without a TV. I was hoping they would offer me credit and I would go to Best Buy and get the 58" C550. They wouldn't budge on that, but did say that once we reach 10 business days that I could request a pro-rated replacement. I will reach that before the repair can be made. I'm gonna hold out and see what the offer is. If it's no good, I will just get the set repaired again.

P.S. The 1/2 black screen would come back after a simple on/off, but a hard reset, unplugging for 15 minutes has gotten me a temporary reprieve. The picture looks great, but oddly enough the pic is off axis, like it's slightly twisted. Very evident with the directv guide and sports tickers, but not noticeable on full screen content. I'll be glad to be done with all this soon!

Please tell me what to expect when I contact ECR about the replacement. I wish there was a way to know what their inventory was in advance.
post #2757 of 2935
Haganjeff, Samsung has the 550 in stock in Calif at their warehouse I just asked to speak to ECR and requested an exchange rather then go with another repair
post #2758 of 2935
Thanks Bill. I believe the 58" C550 is what I really want. I would like the 63", but I'm sure they would want a fortune if they have it. I hope the C550 is a better TV that our 5679W. It's going to be hard to beat the picture on our set. It looks terrific when it works!
post #2759 of 2935
I went down to Best Buy and looked at the 550 right beside a $2590 LG LCD and the color on the 550 was superior I think its better than our 5679 we use to compare our 5679 to plasmas when the 5679 first came out but now the plasmas are even better. The 5679 does have a good picture when its working. but now Im getting a new plasma thats 5 years newer and even bigger.
post #2760 of 2935
Good to hear Bill. I dropped by HH Gregg yesterday as I was out and took a look at it. Of course, the display they had had some sort of horizontal banding and looked awful. As a matter of fact, all their tv's looked bad. It must have been a bad source feed. It was on some sort of celebrity golf program on network television and it just looked awful. I will try Best Buy and Electronics Express this week to see how the C550 looks there.

Of course, I will probably do all this research on the C550 and they will offer something else!
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Rear Projection Units
AVS › AVS Forum › Display Devices › Rear Projection Units › Samsung HLS-5679W LED DLP Owners Thread (*NO PRICE TALK)