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Calibration messed up my remote

post #1 of 34
8/20/06 at 7:27am
Thread Starter 
Hi, everyone just had my plasma calibrated and now i,ve lost a few functions of my remote control. volume is no longer displayed on screen, can,t change screen size or change 4:3 to 16:9 the screen size is now stuck on full. pioneer elite 1130 had C3 done picture looks great :-) anyone else have any experience with this problem?
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post #2 of 34
8/20/06 at 7:38am
Quote:
Originally Posted by spudbudy View Post

can,t change screen size or change 4:3 to 16:9 the screen size is now stuck on full.

LOL I'm dealing w/ the same thing. I can't get any of my wide modes on my NEC. I'm waiting to hear back from Eliab to see how I can regain this function.
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post #3 of 34
8/24/06 at 11:10am
Quote:
Originally Posted by JG1 View Post

LOL I'm dealing w/ the same thing. I can't get any of my wide modes on my NEC. I'm waiting to hear back from Eliab to see how I can regain this function.

After messing around w/ the remote and hitting some buttons it seems I was able to regain the wide mode function. Probably something I messed up myself after the calibration was done and I just didn't realize it until I tried the wide mode a few days later.
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post #4 of 34
8/24/06 at 2:56pm
Thread Starter 
got off the phone with pioneer need to have a service call to check the problem. they said that its possible to mess up something in the service menu
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post #5 of 34
8/26/06 at 8:03am
Thread Starter 
getting service call set up to come and look at my set. went to milori website and found that you can turn off on screen displays so that they do not block the screen during calibration. HMMMMM? wonder if thats part of my problem. next up it also has a screen to choose what screen size to use could also be another part of my problem. haven't heard back from the calibrator yet?? will try and post the results of service call. looks to me like the C3 software might still have some bugs in it that REALLY need to be worked out.
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post #6 of 34
9/24/06 at 2:57pm
Thread Starter 
After being in touch with Pioneer and the local service shop they have come to the conclusion that the set must be reset to factory standards. This will lose the ISF Day\\Night settings and should fix all my problems with the remote functions. I have been in touch with the guy who did the calibrations and he will be paying me a visit to redo the calibration without using ISF DAY\\NIGHT modes. Live and learn sometimes it pays to read ALL the posts on this forum before making any adjustments.
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post #7 of 34
9/24/06 at 3:16pm
hi

the set should be recalibrated to ISF standards by the service shop at NO ADDITIONAL COST TO YOU if they are resetting the service parameters.

Your predicaments have nothing at all to do with the ISF calibration. This is the very reason why Pioneer has gone the C3 route, so it will NOT mess with other service parameters.

If you find any service person (Pioneer customer service for example) please get their name, ID #, and extension # and send it to me.

Best of luck,

Gregg
gregg@lionav.com
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post #8 of 34
9/24/06 at 3:23pm
Thread Starter 
I didn't think that it was a warranty issue either but the service shop says i have to pay for a service call. not sure how they would recalibrate set because I think all that was done was adding ISF DAY\\NIGHT modes.
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post #9 of 34
9/24/06 at 4:34pm
Gregg,
Could it be the Sencore C3? As we know, it is hasn't been and still isn't ready for prime time.

I don't see how accessing the C3 function could have done this, do you?
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post #10 of 34
9/24/06 at 5:14pm
hi Coyotes!

This has nothing to do with the C3 interface. (unless the Sencore stuff is buggy....I have done about 100 plus Elites using the Colorfacts software and have never had an issue).

Guys, the C3 was created by Pioneer to allow calibrators access to "service menu" parameters WITHOUT allowing access to parameters that could do harm to the display (ie: turn off some remote control features). Pioneer defines entering the service mode of a display without performing authorized service, as HACKING, and this will void the warranty.

If the display is under the Pioneer warranty you should have no charge for the service call. In addition you should have your set returned to its prior calibrated state for no additional charge (this is the service center's responsibility). (This is how I understand Pioneer's policy).

I will notify a few people at Pioneer about this thread and perhaps they will offer the "official" opinion from Pioneer.

Regards

Gregg
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post #11 of 34
9/24/06 at 11:08pm
Quote:
Originally Posted by spudbudy View Post

After being in touch with Pioneer and the local service shop they have come to the conclusion that the set must be reset to factory standards. This will lose the ISF Day\\Night settings and should fix all my problems with the remote functions. I have been in touch with the guy who did the calibrations and he will be paying me a visit to redo the calibration without using ISF DAY\\NIGHT modes. Live and learn sometimes it pays to read ALL the posts on this forum before making any adjustments.

Hello.

Pioneer Service has the ability to backup your ISF settings prior to a factory reset. They can then restore the values after reset. If the person your talking to at Pioneer service is not aware of this, please ask them to contact me directly.

I would strongly recommend NOT going into the service mode to calibrate the set. Use the ISF ccc mode we provided.

Josh Kairoff.
Director, Display Engineering
Pioneer Electronics.
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post #12 of 34
9/25/06 at 5:51am
Quote:
Originally Posted by joshk View Post

Hello.

Pioneer Service has the ability to backup your ISF settings prior to a factory reset. They can then restore the values after reset. If the person your talking to at Pioneer service is not aware of this, please ask them to contact me directly.

I would strongly recommend NOT going into the service mode to calibrate the set. Use the ISF ccc mode we provided.

Josh Kairoff.
Director, Display Engineering
Pioneer Electronics.

It doesn't appear on the Pioneer website that the 6070 model has this ISF mode. For those displays, wouldn't a calibrator have to go into the service menu?
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post #13 of 34
9/25/06 at 6:35am
Quote:
Originally Posted by JimP View Post

It doesn't appear on the Pioneer website that the 6070 model has this ISF mode. For those displays, wouldn't a calibrator have to go into the service menu?

Only the Elite models have ISF ccc. Non-Elite models should be calibrated using the adjustmens in the user menu.

Anyone going into a Pioneer service mode other then an authorized service provider is unauthorized. Anything they do would therefor be considered end user tampering. It would be treated exactly the same way as any other end user damage.

Josh
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post #14 of 34
9/25/06 at 3:22pm
Thread Starter 
Hello everyone and thanks for chiming in on this. I will call the service center and talk with the service tech and find out exactly what he is going to do and why I'm being charged for it. stay tuned the saga continues
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post #15 of 34
9/25/06 at 3:48pm
Thread Starter 
just got off the phone with the tech and he was told its not covered under warrenty because its done by an outside source. I explained to him about saving the isf setting and resaving the information to the set. he said he could do that but would have to confirm this with someone in their company. I gave him Josh's name and now we wait some more until this gets settled.
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post #16 of 34
9/25/06 at 11:36pm
JoshK

Sorry for such an off topic question, but since you have access to information on the Pioneer, I'd appreciate your help.

I spent the better part of today tracking down the best configuration for my DVD input and what I came up with is that the 6070 looks better with a 480p input whereas my previous display preferred a 1080i input. I'm using a Denon 5900 DVD player that's SDI modified going into a Iscan HD+ video processor, then output at 480p through DVI/HDMI to the display. The test patterns on the processor showed all kinds of resolution problems at 720p and 1080i. I don't have any way of verifying that the test pattern generator isn't at fault, but I think its unlikely that it is.

From a technical standpoint, is it better for these displays to do the scaling than to use an upconvert DVD player or external scaler? I can see an arguement that says that externally upconverting a 480i signal to 1080i, then having the display convert it to 768 causes a loss of resolution, but what does the display do with the same 480 signal. Does it get it to 768 with less of signal loss?
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post #17 of 34
9/26/06 at 2:26pm
Thread Starter 
Can anyone verify that having a c3 calibration done in anyway void the warranty?
Or does the act of calibration by an outside person other than Pioneer void the warranty? Reason being I'm about to be charged a service call to factory reset my plasma and all I keep hearing is the calibration caused the problem and therefore its not covered Would like to hear from anyone at Pioneer on this question.
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post #18 of 34
9/26/06 at 10:51pm
Scroll UP and see the posts from Josh...

HE'S THE DIRECTOR FOR DISPLAY ENGINEERING AT PIONEER, USA! HE WAS THE LIAISON BETWEEN THE ISF AND THE JAPANESE AT PIONEER, JAPAN INSTRUMENTAL IN THE CONCEPT AND IMPLEMENTATION OF THE C-3 INTERFACE.

What more do you need????

Direct the pinhead at your service facility to contact Josh directly...I'm sure they have the number...and clear this up. You are under warranty if the C-3 was used. There will be an entry in the Service Data as well as the ISF Day / Night Modes enabled. This can only be done via C-3, and not with any other means of Service Mode entry.

Why don't you skip the local / regional Pioneer warranty station and call Pioneer service USA and get a case number started? This local guy is giving you (and us) unnecessary grief!
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post #19 of 34
9/27/06 at 3:13pm
Thread Starter 
Hi coyotes . First let me say that i'm getting conflicting information. 2nd I did call Pioneer and have a case number. 3rd they could not solve the problem and sent me to a Pioneer service center. Its the service center thats telling me its not covered. The tech says that what he was told by I believe by someone at Pioneer not 100% sure of that fact. And yes I did give him Josh's name and information. Now I wait somemore until everyone gets on the same page as to exactly what they are going to do and if I have to pay for a service call or not. I have got to tell you that I'm not too impressed with Pioneer service at this point.
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post #20 of 34
10/20/06 at 7:58am
Thread Starter 
still waiting for the service shop and someone at pioneer to get together and get this all straightened out i'm getting prety tired of waiting. lastest information i got from the service shop is the guy from pioneer i think he is the head of techinical services said that not covered under warrenty and 2nd that the service shop cannot back up the isf setting because they do not have the software to save the settings and restore them again? is all of pioneer's service this bad or is it just me haveing problems getting something serviced?????
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post #21 of 34
10/20/06 at 8:36am
why not get the service center information (names and phone numbers) and send it to Josh directly?
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post #22 of 34
10/20/06 at 3:51pm
Thread Starter 
i sent him a pm don't know if he will respond or not i certainly hope so
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post #23 of 34
10/21/06 at 7:23am
Hi Gregg,

Geez, can you give Josh a call and get him on this before Pioneer gets two black eyes?

(See you tomorrow! )
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post #24 of 34
10/21/06 at 8:29am
Thread Starter 
Hi everyone, this is the reason that i come to this forum. how else would someone in my shoes get to someone in Josh's position without the help of professionals in the field that really care what happens in there respected profession.
Thank you to all have been giving their advice and help along the way hopping that this will have a positive outcome. Bob
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post #25 of 34
10/22/06 at 11:19am
Quote:


without the help of professionals in the field that really care what happens in there respected profession

thats us :-)

You are very welcome

Happy viewing!

Gregg
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post #26 of 34
10/27/06 at 1:34pm
Thread Starter 
29 minutes of my life that i won't ever get back. after calling pioneer service to find out why its been two months waiting for this problem to be resolved. they inform me that they will send me instruction via email on how to factory reset my plasma. but i will lose all my isf calibrations. DUH i tried to inform them that they should send someone out to my house to reset and save all setting and they told me it can't be done thats not covered under warrenty. this is groundhog day all over again.if i knew then what i know now about isf calibration and pioneer service i NEVER EVER would have gotten my plasma set ISF calibrated. ITS NOT WORTH IT! i don't know who knows anyone at pioneer but its quite apparent they either don't know what they are talking about or the service dept is very seriously misinformed about there own products. this whole episode has been a total waste of my time and anyone who has been trying to help me get this resolved. thanks you to all who have been helping but its just been a waste of your time and talents too
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post #27 of 34
11/11/06 at 6:00pm
Thread Starter 
Finally did the FACTORY RESET. Got my missing function back just like Pioneer said they would. however they said that all ISF calibrations would be lost. for the most part I believe them however the ISF DAY and ISF NIGHT settings are still displayed, but I pretty sure all of the setting are gone. well thats all to say on this subject I have purchased spydertv and will be doing testing on my own for awhile and will see what happens. thank you to everyone who contributed to this thread.


all who wonder are not lost
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post #28 of 34
1/2/07 at 9:15am
Quote:
Originally Posted by spudbudy View Post

Finally did the FACTORY RESET. Got my missing function back just like Pioneer said they would. however they said that all ISF calibrations would be lost. for the most part I believe them however the ISF DAY and ISF NIGHT settings are still displayed, but I pretty sure all of the setting are gone. well thats all to say on this subject I have purchased spydertv and will be doing testing on my own for awhile and will see what happens. thank you to everyone who contributed to this thread.

Did your tech ever come back out and recalibrate, or at least confirm whether or not the ISF Day and Night settings have been changed?

I'm looking hard at both the Pioneer PDP-6070HD model and the Elite PRO-1540HD model right now, and have been seriously thinking about getting whichever one I eventually purchase calibrated by an ISF technician.

Unfortunately, this thread has caused me to seriously rethink my initial choice of plasma brand.
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post #29 of 34
1/13/07 at 11:12pm
I am sorry some of you have had issues related to ISF ccc and Pioneer Elite plasma displays. The ISF ccc system works VERY well, but like everything that is new and based on technology, unanticipated issues can come up.

Under ISF ccc, when the computer connects to the plasma a copy of all the settings can be recalled and or stored. This makes it possible to backup the setting values and then restore them. Pioneer service has the necessary software to do this function.

Using ISF ccc on Pioneer Elite displays provides adjustments that are not available anyware else, including the service menu. As an example, our current 7G models have separate red, green and blue gamma controls.

Anyone who has an Elite plasma and is not using ISF ccc to calibrate is ignoring one of the most useful features of the display. Any calibrators who need access to the ISF ccc control toolkit can contact me directly for loaner copy of the software.

Josh kairoff

310 952-2000
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post #30 of 34
1/15/07 at 3:36pm
Thread Starter 
back on this topic again. in answer to your question no the guy has yet to come back and redo the isf calibration, but he said he would when it gets back in the area again. in response to Joshk i'm sorry to tell you that not all of pioneer service tech's. have access to isf software to backup the settings before doing a factory reset as i found out after several weeks of trying to get it done based on what i read here and from your responses. the only way for me to get the factory settings back was to do it myself. pioneer said it was not a warranty issue and would have to pay for a service call. even then the tech said he could not back up the settings as he did not have the software to do it. great stuck in the middle again one person he said she said the tech was in contact with pioneer and even though i sent them Joshk email nothing ever came of it. wrong division they claim don't know what there talking about. anyway pioneer sent me the directions to do a factory reset and it worked. yes i did loose the isf settings. this is confirmed after i purchased a spydertv probe and a dtp-94 using HCFR software i can get pretty close and after all i have been through. in the end if i had known what would happen with a isf calibration i would have looked elsewhere. the MAIN reason to purchase this set WAS the fact that you could do a ISF CCC on it how disappointed i was when it didn't work. live and learn your never to old. Bob
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