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WARNING my Avdeco Plasma TV stand EXPLODED (Pictures)

post #1 of 183
Thread Starter 
This is a warning about the Avdeco line of plasma and TV stands.

Last fall I purchased an Avedeco HR420 TV stand for my bedroom. This stand runs about $1000, so it is definately not cheap. One of the reasons I chose this stand was that the top shelf had a "stated" capacity of 250lbs. Since I was putting my Panasonic 50PX500U Plasma on it, I wanted to make sure it was solid. Since the Panny was only 114lbs, I figured I had plenty of support for it.

All was fine for many months, and then, just last month, I happened to be sitting in the next room, when I heard a tremendous crash. I thought that a plane had hit my house, and I ran into my bedroom to see what happened.

The top shelf of the Avdeco stand EXPLODED sending shards of glass to every corner of my bedroom. Fortunately for me, I wasn't sleeping at the time, or I would have been hit by flying glass.

Amazingly, my plasma tv, fell straight down, and was resting precariously on the next two shelves. I quickly called my wife in to help me lift it off and to the ground. It is really a miracle that the plasma didn't fall over on its face.





For the last several weeks, I have been calling and e-mailing Avdeco Inc, and the online dealer Threshold Concepts, but have recieved no response, either via e-mail or phone call. It is obvious that both the dealer, and the manufacturer is not interested in any repeat business, or taking care of the customer. I am left with a useless tv stand and am out $1000.

Anyone considering purchasing one of these stands, even a different model, I would strongly caution you to consider a different manufacturer.
post #2 of 183
If they are ignoring you for several weeks, undoubtedly you will need assistance from the legal system to make good.

The company website does not provide any useful contact information.

This is the Whois data for the domain.

AVDECO, INC.
3550 Wilshire Blvd. #736
Los Angeles, CA 90010
US

Domain name: AVDECOINC.COM

Administrative Contact:
Choo, Chong paul@cosmomediagroup.com
3550 Wilshire Blvd. #736
Los Angeles, CA 90010
US
213-386-2519 Fax: 213-386-3597
post #3 of 183
Damn man, sorry to hear that. Glad nobody in your family was hurt and glad your plasma was fine.

I would definitly be going after these guys. File complaints, go in to the store in which you bought it and talk to the manager.
post #4 of 183
What about your amp on the top left of the picture. Im sure glass got into the little air vents. Man I would be pissed.
post #5 of 183
You need to submit a claim in writing

is all your gear OK?

maybe you should consider wall mounting the plasma
post #6 of 183
Holy cr@p! That is the ugly side of a glass top stand. Tempered glass doesn't crack - by design it fragments when it's compromised. I've seen similar results from a glass coffee table that had a heavy bookend dropped on it. If the mfr doesn't respond to you they are a serious low-life company. I think I'd do the same thing you're doing - make the story known far and wide on the 'net. A letter from a law firm might get a response, but you'd eat up that $1000 pretty fast. Wow...
post #7 of 183
When the TV fell straight down didn't it damage those receivers? Is your TV okay? Hope there wasn't enough shock to damage the TV.. No spots for cracks? Sorry to hear about what happened..
post #8 of 183
Free,

Glad you (and your plasma) weren't hurt!

Have you considered calling or emailing your local TV News shows? There are plenty of consumer reporters here in NY that love going after deadbeat retailers and manufacturers, maybe you have some in your neck of the woods.

Rick
post #9 of 183
Quote:
Originally Posted by martyj19 View Post

If they are ignoring you for several weeks, undoubtedly you will need assistance from the legal system to make good.

The company website does not provide any useful contact information.

This is the Whois data for the domain.

AVDECO, INC.
3550 Wilshire Blvd. #736
Los Angeles, CA 90010
US

Domain name: AVDECOINC.COM

Administrative Contact:
Choo, Chong paul@cosmomediagroup.com
3550 Wilshire Blvd. #736
Los Angeles, CA 90010
US
213-386-2519 Fax: 213-386-3597

Wow! I am so glad I didn't opt for glass. I use a Salamander which is hardwood and extruded aluminum. I'd trust that with a 65" set, no problem. Also, it costs about $750 (basic configuration w/o doors and such) delivered and can fit at least 6 components underneath.

Just for the record, was your stand manufactured in China? Such goods are notorious for defects, cutting corners, misrepresenting specifications, poor quality control, etc.

Thanks for sharing this experience! Amazing your Panasonic survived!
post #10 of 183
Thread Starter 
Thanks for the thoughts guy's. My experience is that the legal process, would not be worth the hassle, and I am getting satisfaction knowing that others won't make the same mistake as I did, from my post here.

I did get EXTREMELY lucky. I just happened to be home that day, in the next room, and was able to rescue the plasma, as it was dangling precariously on top of the two middle shelf components. There was no damage, not even a scratch to the plasma.

The Amp did get glass in it, and I had to take it apart, and vacuum out the innards. It still works fine.

So, this shows the perils of not only glass, but ordering from an online dealer as well.
post #11 of 183
Quote:
Originally Posted by Free View Post

Thanks for the thoughts guy's. My experience is that the legal process, would not be worth the hassle, and I am getting satisfaction knowing that others won't make the same mistake as I did, from my post here.

I did get EXTREMELY lucky. I just happened to be home that day, in the next room, and was able to rescue the plasma, as it was dangling precariously on top of the two middle shelf components. There was no damage, not even a scratch to the plasma.

The Amp did get glass in it, and I had to take it apart, and vacuum out the innards. It still works fine.

So, this shows the perils of not only glass, but ordering from an online dealer as well.

Sorry for your troubles.

Look at the bright side, you and your wife weren't hurt and your plasma could
have been destroyed too.
post #12 of 183
Thread Starter 
I just posted a review over at Audioreview.
post #13 of 183
I'm glad you're ok.

I use an older wood TV console stand for precisely these reasons...tempered glass always has scared the heck out of me.

Best of luck, hope you nail these guys.
post #14 of 183
Wow. Glad all is well for the most part.
post #15 of 183
That is strange.
It looks like 3/8 tempered glass. I think you could get a piece @ a glass shop cut to size for about $100.00. Or a piece of furniture grade wood veneer would work also.

I truly hope they stand behind their product, if not under it.
post #16 of 183
Tempered glass CAN be defective. I heard a news story on the radio the other day about people who had experienced "exploding" glass-top patio furniture. These pieces of furniture didn't even have anything heavy on them -- just heating up and cooling down over the course of the day was enough to cause them to spontaneously shatter!
post #17 of 183
If you charged it, contact your charge card company and tell them you are having a warrantee dispute with the seller. Have them retract the payment. I bet you will get a returned phone call PDQ.

Fred
post #18 of 183
Sent the story in to HDbeat.

http://hdbeat.com/
post #19 of 183
Thanks for the warning about Adveco.

I'm glad it didn't take anything with it.

Having seen the way glass fails, it has always given me the "willys" when it's used as the only means of supporting a heavy object. After reading this thread, there's no way I'd buy a glass TV stand. I mean, that's downright scary. It's, IMHO, a safety issue. I look at those photos and think, "What if there was a child sitting in front of the TV?".

I suggest a wood replacement. May not be as aesthetically pleasing, but if it fails it won't explode and spray the room.
post #20 of 183
Hey Free - someone Dugg your story!
http://digg.com/hardware/Plasma_TV_stand_EXPLODED
post #21 of 183
Thread Starter 
Quote:
Originally Posted by HDTV-NUT View Post

Sent the story in to HDbeat.

http://hdbeat.com/


Wow! Thanks, That is pretty cool.
post #22 of 183
Free thanks for the headsup! Glad no one got hurt too.

Did you see the prior post about having the charge canceled by your credit card company if you charged it? You have something like 4 years to dispute a charge, but if you have pictures you could email/fax to the CC company that will reverse the charge immediately I am fairly confident.

Good luck!
post #23 of 183
Thread Starter 
I will definately look into that. I didn't realize that I had that long. I thought it was 3 months.
post #24 of 183
This should also be reported to the Consumer Product Safety Commission.
post #25 of 183
Free - Thanks for posting this. I'm grateful no one in your family was hurt.

The vendor could make this right for $1000 or so. I can't believe they would not respond to you and risk hundreds of thousands of dollars in damages by having your story posted on hundreds A/V sites on the web. Unbelievable.

I would also email this to Consumer Reports.
post #26 of 183
U.S. Consumer Product Safety Commission http://www.cpsc.gov/
post #27 of 183
WoW
post #28 of 183
I first saw this topic discussed on HDBeat's page yesterday (my home page) and it turns out this topic has made it as the number one topic on the digg.com page when I surfed by thier site just now.

Glad to hear both your family and your plasma are ok. Hopefully this has generated enough publicity to get your stand replaced.
post #29 of 183
While I am extremely sympathetic towards your plight, I cant understand why you would put a plasma, or anything even remotely heavy on what is essentially a glass table. No matter what its rated, any sort of collision or dropped object can trigger a shatter when its under a heavy load. Glass+heavy objects=bad idea.
post #30 of 183
Quote:
Originally Posted by kraemer View Post

While I am extremely sympathetic towards your plight, I cant understand why you would put a plasma, or anything even remotely heavy on what is essentially a glass table. No matter what its rated, any sort of collision or dropped object can trigger a shatter when its under a heavy load. Glass+heavy objects=bad idea.

It appears that the glass was rated to accept the plasma screen so it appears the manufacturer is at fault for a bad product and/or incorrect rating.
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