Originally Posted by Frontside 1080
I'll let you know in advance I work for Hitachi, but I don't have any issues with what has been posted in here - it's actually helpful.
The updated firmware is available on Hitachi's service website (no public access), so all authorized service depots should have access to this as I type. I don't know if it's available through 1-800-HITACHI, but it might be worth a try.
I'm interested to see if this fix works for everyone else as it did with the sets I tested, so please post your results after you apply this new firmware.
How quaint. You work for Hitachi and you are interested in whether or not the fix works well. What about Hitachi QA department, have it performed any tests at all?
The firmware is not available for public access from Hitachi's website, yet you don't have any issues with it being posted on someone other's site. Don't you see twisted logic in that?
I mean, it is exciting that finally -- after 3 months for some, after a year for others -- someone from Hitachi has materialized in this thread. You personally may have the best intentions, but the corporate attitude and policies of Hitachi are screwed beyond recognition. Instead of downloading the fix from someone else's website and discussing what it does or does not repair, this discussion as well as firmware should have been hosted on Hitachi's website, public access should have been granted to firmware updates, and concise upgrade instructions should have been written by Hitachi engineers along with detailed explanation of what a particular update fixes.
Hitachi has to do its best to prevent similar issues in the future. Take a look at Mitsubishi: they tried to cover up defects in their cars instead of issuing recalls. Where is Mitsubishi now? It has almost been wiped from American market, save for Evo. Mitsubishi CEO has resigned, and mucho damage has been done to company's image. I hope Hitachi is not that stupid.
You are late to the party. I have returned my Hitachi TV back to store. I am glad that many others kept theirs. If I were a current owner, I would ask you to come back not as a lurker but as a true representative, after Hitachi redesigns its support website with free public access to updates and with an open forum. Oh, you do not officially represent Hitachi. How stupid I was to imagine the opposite?
Cudos to Jason for being a better link between the owners and Hitachi engineers.