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Hitachi FLICKER Issue...Good/Bad News - Page 9

post #241 of 2570
Quote:
Originally Posted by mak99 View Post

Please, keep the findings here. I already go back and forth between the "New Hitachi" thread and this one...

+1, i agree, keep it in 1 of the 2 threads at least.

I flip between both too.

WHen I talked to Hitachi canada, they had no idea of the problem, but then again the call taker, didnt know squat about TVs anyway.

post #242 of 2570
Quote:
Originally Posted by puchall1 View Post

+1, i agree, keep it in 1 of the 2 threads at least.

I flip between both too.

WHen I talked to Hitachi canada, they had no idea of the problem, but then again the call taker, didnt know squat about TVs anyway.


Which makes me wonder if they actually record our complaints. Else, they would have seen in their computer numerous complaints about contrast shifting or flickering.
post #243 of 2570
Quote:
Originally Posted by metalsaber View Post

Which makes me wonder if they actually record our complaints. Else, they would have seen in their computer numerous complaints about contrast shifting or flickering.


An easy to way to get to someone who knows what they are talking about is ask your CSR if he knows what ISF is. If he says no, ask "Imaging Science Foundation." Still no, nicely ask to speak to some one who does. That will filter out all the low level CSRs.

Just something you can try to get someone who knows what they are doing.
post #244 of 2570
Thread Starter 
OK Guys, as promised, I put my set through its paces tonight (not so much today, during my "sick" day, as there was too much ambient light) and I have 8 pages of notes. Too late to post my findings right now, but it should be up by tomorrow. Sneak peak: some good, some bad, some still a mystery, FWIW. MUCH more later.

CD
post #245 of 2570
Quote:
Originally Posted by CDLehner View Post

OK Guys, as promised, I put my set through its paces tonight (not so much today, during my "sick" day, as there was too much ambient light) and I have 8 pages of notes. Too late to post my findings right now, but it should be up by tomorrow. Sneak peak: some good, some bad, some still a mystery, FWIW. MUCH more later.

CD

Ohh boy, I am in suspense. Cant wait. I still think a website should be created.
post #246 of 2570
Quote:
Originally Posted by metalsaber View Post

Which makes me wonder if they actually record our complaints. Else, they would have seen in their computer numerous complaints about contrast shifting or flickering.

Have you called multiple times and given your info. (TV model, serial #, name, etc.)?? Typically these centers only see something pertinent to you and would only know about other numerous complaints from co-workers getting the same and talking, or a memo.

Anyway, I must have gotten real lucky then because my first call (about 2-3 weeks ago to 800-HITACHI) the lady knew exactly what I was talking about with the "flicker". She wasn't that versed or tech savvy either, according to HER. If you have called more than once and the CSR asks for your info, flat out ask them what they show under your prior calls on their computer. If nothing, you know they screwed up and didn't put it in, and I would ask for a supervisor.

If as many of us have been calling as we state, I can't imagine the whole CS dept. NOT knowing about this. Having previously worked in such a place, word usually travels quite fast if their are constant issues of the same nature happening. If Hitachi has multiple call centers, I could maybe understand, but it looks like they only have one in Chula Vista, CA from what I can tell.

Also, like Jason stated, you can bet engineering isn't talking with the CS dept. or vice versa...yet. This is where we come in. I'll call CS again tomorrow to see what's up and as Jason has done, he can continue on the engineering side. Let's not let up on this thing.
post #247 of 2570
Very good information. I'll definately remember that next time.
post #248 of 2570
Last night I was able to reproduce the flicker on a still frame from the movie War of the Worlds, which I found bizarre as the lighting was obviously constant. Sure enough it would flicker quickly up and down in contrast and/or brightness endlessly for as long as I kept that frame paused. This was a very useful discovery as it allowed me to play with the settings to see if any of them would affect it, or better yet eliminate it.

It didn't take too long to find the cure for the flicker. Yep, there is a cure, though most will probably not like it. The only setting that eliminated the flicker is contrast at 100%. No other setting had any affect at all beyond slightly masking it as you could get by adjusting contrast and brightness. The flicker itself, the rate and intensity, is unchanged. Only 100% contrast cures this problem on the 42HDS69!
post #249 of 2570
Quote:
Originally Posted by delphi96 View Post

Last night I was able to reproduce the flicker on a still frame from the movie War of the Worlds, which I found bizarre as the lighting was obviously constant. Sure enough it would flicker quickly up and down in contrast and/or brightness endlessly for as long as I kept that frame paused. This was a very useful discovery as it allowed me to play with the settings to see if any of them would affect it, or better yet eliminate it.

It didn't take too long to find the cure for the flicker. Yep, there is a cure, though most will probably not like it. The only setting that eliminated the flicker is contrast at 100%. No other setting had any affect at all beyond slightly masking it as you could get by adjusting contrast and brightness. The flicker itself, the rate and intensity, is unchanged. Only 100% contrast cures this problem on the 42HDS69!

I assume the pricture looks pretty horrible at that point?
post #250 of 2570
Thread Starter 
Quote:
Originally Posted by puchall1 View Post

Ohh boy, I am in suspense. Cant wait. I still think a website should be created.

Do I detect a hint of sarcasm Puchall? Well, sincere or not, here it comes!

CD
post #251 of 2570
Quote:
Originally Posted by CDLehner View Post

...and I have 8 pages of notes.

CD

CD - will you attach your info as a Word or PDF document?

Thanks for your efforts!
post #252 of 2570
Thread Starter 
Ok, let me see if I can make some sense of these notes; after all, I did my viewing last night and am trying to recall my experience the following morning. Let me also warn you in advance: you all already know me to be, shall we say, thorough in my posts. This one will not prove to be any different. In fact it is likely to be my longest observation to date.

Let me start by getting some of the particulars out of the way: as I've stated previously, this is my second sample of the 42HDS69. I returned the first set over the flicker issue and did not fool around with tweaking it too much, because I knew I would try at least one more set of this model, to see if I had just gotten a bad one. This set has a production date of 08/06 and software version V0115.0001, which I am assuming to be the most up to date.

Now, I'm going to introduce a new topic, in that in the Service Menu there are also two other version items listed, and to my knowledge no one has ever discussed what they represent or what everyone's versions are. My M306H3 is V02.15 and my ADJ.REV. is V00.24. For those of you who don't already know how to do it, you get into the Service Menu by pressing Menu, Menu, 8, Enter, quickly, twice in a row; I encourage feedback about what others settings are and intend to ask Hitachi exactly what this software represents and if it could have any bearing on our issue (Jason, do you know?).

I did all of the following testing using my Denon DVD-1920 upconverting player, however I am currently outputting at only 480p, using component cables (I plan to get an HDMI cable ASAP so I can run more tests in 1080i). The player was connected to Input 5 and the Aspect Ratio was set on 16:9 Standard 1. Also, my set was at 76 hours on its 100-hour break-in period.

I started viewing with what I considered to be flat settings: Contrast, Brightness, Color, and Sharpness all set at 50%, Tint even, Color Temp STD, Black Enhancement OFF, Contrast Mode NORMAL, Noise Reduction OFF, and Auto Movie Mode ON.

First, before I even starting viewing a movie, I took the opportunity to view the panel, powered on, with no signal (it should be noted at this time that the viewing was done in absolute pitch dark). The Black Level of the image was steady and uniformly dark, which would indicate the issue does not lie in the static panel itself (like a lens with a bad power supply in an RPTV). I did notice that the Menu is leaving considerable IR at 76 hours in, so owners take serious heed of the 100-hour warning.

The first movie I loaded for viewing was the Collector's Edition of Jackie Brown. I've always found the disc to be a good test for this flicker issue and a good-looking transfer to tweak against. I wanted to leave settings at 50%, but tweak things like Color Temp, Black Enhancement, Contrast Mode, and Noise Reduction to sight, as the consensus is that possibly the flicker can be eliminated or at least lessened, by a particular combination of these settings. So I wanted to set these items to what looked best to my eye and then see where to possibly change them, to see if I could lessen the effect of the flicker.

To set the image to my eye, I used Chapter 3 from the CEJB disc. One of the things that I believe makes this disc a good test for this set is that a lot of the chapters have long, dark lead-ins to allow you to look for flicker and dark-level performance. One of the first things I observed is that in these dark lead-ins, the set display was overwhelmingly green/gray and incredibly pixilated. Pausing during these lead-ins made the image look like the blacks were a floating, gaseous, green/grey Swamp Monster. I had watched scenes from this disc several times on my first sample and I don't ever remember being struck by the ugliness of the image; perhaps there is a difference in the samples, perhaps it is because this sample is not 100-hour broken in yet, or perhaps it is due to the different DVD player (the 1920 was replacing a Denon 1730, which in theory was supposed to produce a "better" image). More on this greenish pixilation later.

Pausing on this ugly, green patch, I decided to play with settings to see if I could eliminate or lessen the issue. Moving Black Enhancement to Medium actually did lessen it and provided a good, dark, black level, but of course it led to a certain loss of Contrast detail, so I left it at OFF for continued testing.

Chapter 8 of CEJB is a particularly good torture test, as, at about 1:30 into the section, the scene has lots of lighting up and down and eventually ends up in the dark, only lit by peripheral light coming in through a window. Again, I noticed a ton of greenish, floating, pixilation during dark scenes and lead-ins, and there was the Contrast adjustment issue, but no strobing effect (which I need to distinguish between the two as that becomes an issue later). During this scene, I could pause the image and as the white pause would leave the screen, count 3 distinct steps down in darkness. I tried changing the Black Enhancement level to Medium again and still could sense 3 steps down during the test. Chapter 9 also has a very long (like 4 seconds) lead-in and again, I cold reproduce a 3-step down contrast adjustment.

As this disc looked so terrible, on this second sample, that I deemed it not to be a good test title, I decided to move to a known entityThe Fifth Element (not SuperBit). Of course, we all know this to be an exemplary beautiful transfer, but the first thing I noticed was that the blacks seemed very washed out with this disc. That led me to inquiry about any Black Level setting on my DVD player (I remember my old Pioneer Elite DV-37 having several Black Level adjustments, including IRE, which dramatically impacted the picture). Indeed, my player also has a Black Level setting and the default was ON, which as described in the manual makes dark parts brighter. I turned if OFF and it was like the equivalent of a Black Enhancement or changing Contrast Mode to Dynamic, but I liked taking it out of the hands (for the moment) of the sets processor and making sure it had a good, dark signal to at least start with.

I flipped through the first couple of chapters on TFE, which I left in Letterbox, and noticed that when I paused and let the pause disappear from the image, that the black letterbox bars did not flicker or Contrast adjust as long as there was regular picture information in the scene; in other words, whereas the set Contrast adjusts in all-black scenes, it will not if the overall picture has plenty of light in it (at least with this title).

Of course we are all familiar with the famous Chapter 10 scene and there is a reason. Paused at :53, this is an exemplary test for accurate Flesh Tones and using this, it is my opinion that STD is the only acceptable Color Temp to accurately reproduced skin tones. Paused on both the close-ups of Milla Jovovich's face, and the City scene where she leaps off of the building, the image was steady, with no flicker or strobing, and of course the image was very vivid.

The film does not have much dark content, but I think Chapter 23 makes a nice test. Right at the beginning of Ch. 23 (I know we all have this film), for a split second, there is no light in the image, as the door to the hotel room is closed. Even just a second in, it opens up and there is light in the image from the door. Interestingly, I noticed my normal 3-step down in darkness paused right at the beginning of the chapter, but if I step slightly forward, where the door is cracked even just a little bitnow that there is light in the image, when I am paused, I do not notice the step-down in the Contrast adjustment.

Watching this Chapter 23 scene, the Blue was just too pronounced to even stand, so I did move the Color down to a more acceptable 40% for the rest of the testing. Also, at this point, I did decide to start experimenting with Day-Normal v. Night v. Day-Dynamic modes. There is no question, as discussed previously, that there is a difference between these modes other than just their saved, user settings. With all modes set the same way, there was little detectable difference between Day-Normal v. Night, but Day-Dynamic does effect the Contrast differently; and keep in mind, this is Day-Dynamic mode, but with Contrast Mode set to Normal, not Dynamic. It is almost as if this mode compensates for the fact that it assumes you are going to be in Dynamic Contrast Mode. Others have said that this mode takes advantage of a Hitachi feature in that it clamps or limits Contrast at a different level than the other 2 modes. I actually started to prefer the look of Day-Dynamic, but without the Dynamic Contrast Mode on, and watched the transition between Chapter 22 to 23 of TFE one frame at a time.

I still noticed the gaseous, greenish/grey, pixilation in many of the dark scene freezes, so I tested all 3 modes (Day, DD, Night) with both Dynamic Contrast Mode on and off and I noticed, for the first time, a shimmering or strobbing or pulsing effect that I believe others have reported as their flickering issue. Sorry guys, I do not remember which combination (in this instance) that caused the shimmer or strobbingmy note says w/Dynamic, so I'm not sure if that was Day-Dynamic mode or one of the modes with Dynamic Contrast Mode on.

These first 2 discs looked so relatively bad on my second set that I had to take a look at something I knew should look amazing, just to make sure I wasn't dealing with a sample that was completely off the wall. IMO, any of the Pixar titles are almost like cheating when demo-ing a set; they are sooo bright and sooo free from artifact as to give a false sense of a really good picture; they make em all look good!

I popped in Finding Nemo. I was back in Night mode and at the beginning of the film, there is a black lead-in where I paused and noticed like a 5-step darkening when my pause button went away; for some reasons I could count even more graduations than before. The disc actually looked amazing though. Chapter 3 is a great demo and the Color, Contrast, Black Levels all looked good (like I said, hard to get it wrong with this disc). I also considered Chapter 5 to be a good test, for my gaseous, floating colors; in Chapter 5 there is a scene where almost the entire right side of the image is filled with water. With the graduating shading of blue, you might expect to be able to see some floating color reproduction, but the scene looked surprisingly good.

OK, enough cheating. I looked for a new title to demo. I looked for something I thought to be a good transfer, vibrant, crisp, but not animated, with perhaps challenging Contrast issues. Eureka...Corpse Bride makes a very nice test disc. Let's start at the beginningthe Warner Brothers logo, in its sort of brown & cream incarnation, proved to bring out an obvious strobing when paused. IMO, this is caused by the feature Hitachi talks about with the processor anticipating the best adjustments as the picture progresses. It was like, with the DVD paused on the logo, it was reading information ahead and trying to decide what settings to adjust to and it was confused, going back and forth, and like I said, causing an obvious strobe or flicker (not to be confused with a measured Contrast adjustment or step-downthis was light/dark in a rapid, random pattern). I was able to recreate the issue several times, in both Day-Normal and Night modes, but it was not noticeable, to my eye, in Day-Dynamic. (I also see in my notes at this time that it occurred to me that switching DN/DD/N modes is a good test for those of you that do not have the disappearing pause feature like I do. That is, if you're in a completely black scene, switching DN/DD/N modes will temporarily put light in the image and then fade away in a few seconds, thus allowing you to see if your set steps down the Contrast adjustment to compensate for the absence of that light)

Right after the logo introduction, there is a dark lead-in and I noted that the darks look solid and constant, not at all gaseous, which was a good sign. I noted at this point that I think this set is susceptible to the old Garbage In/Garbage Out adage; that is, it can look very good given a good feed, but it can look very bad otherwise (at least this second sampleI did not notice it so much in my first).

Pausing on that dark lead-in after the logo, I again noticed 3/4/5 step-downs of Contrast in both DN and N mode, but only 3 countable steps in DD. A very good test that I found on CB is Chapter 3, about :14 in; as they enter the castle and the butler closes the door, it casts a dark shadow over the room. If I pause there, as the pause button disappears, I can see the image take 1 step-down in Contrast; so its like with the pause in image, 1 step lighter...with the pause out of image, 1 step darker. This I don't mind at all and could live with. I did also try the test with both Contrast Mode set to Off and Dynamic and both took the 1 step down, but I noted that with Dynamic mode On the step seemed more subtle perhaps.

I also noted that Contrast Mode in Normal kind of cast a greenish tint on these shadowy blacks, whereas the Dynamic mode really seemed to clean them up a bit. Chapter 6 of CB is a also a good test of what I'd call image or maybe color stability; the lead-in I noted was a little warbly in that (if memory serves) this scene fades in to some very extreme, bright colors and it is almost as if the set is having a tough time making the transition, and you see the image is kind of adjustingwarbling. However, I also noted, that once the scene is in, the Color and especially resolution are AMAZING and crisp!

I also tested in Chapter 11, which is a bit of a torture test as the scene goes from a bright, rolling fire, into an image entirely cast in blue, shadowy moonlight. I noted that the set seem to definitely be having a hard time holding steady blacks and I think this is indicative of a slight strobe or flicker (again, not step-down Contrast adjustment). I tested this transition at the beginning of Chapter 11 using all 6 combinations of DN/DD/N modes, with both Dynamic Contrast Mode set On and Off. My notes are that strobing was least noticeable in Night mode, both with DCM set On and Off, and most noticeable in DN with Dynamic mode On.

Well, that's it. I'm not sure if that really helped anyone else or not. They're just my observations, using my equipment, and my discs, so of course YMMV (and IMHO, and FWIW, and all the other acronyms apply). I know the notes and observations are a little scattered, and its true, I did not test EVERY combination of settings (I think the permutations go into the billions), and I cannot document all the nuances that I witnessed during the actual viewing, but I think this experiment allowed me to make a few conclusions about this set:

- First, I noticed some real differences between my first and second sample. I don't recall EVER seeing that horrible greenish, gaseous, floating issue in the dark scenes (and trust me, obviously, I spent a lot of time in there) with the first set. This is either because this set has not reached its 100-hour break in, or I have a bad set, or there is a real variance in the TVs production. I found it disheartening, as I cannot continue to just replace and replace this set until I find it to be right; at some point, you have to feel some consistency with the product to have confidence in it.

- Second, I think the sets strong point is its resolution. Although I read some debate about 720p v. 1080i, I think bottom-line is I agree with the argument that more pixels is more pixels and this set can look great when fed the right signal (I have noted several times that my 1080i HD STB looks vastly superioragain, given the right feedthan my DVD player at 480p. Now, even though that stands to reasonand I can't wait to test the set with my player upconverting to 1080i, and will give it the chance to do soit shouldn't be exhibiting many of the problems it does just because it's being fed 480p). I think when owners say the set looks amazing, they are referring to its resolution; I find that the Black Levels and Color accuracy leave a lot to be desired and of course that has been measured and reported elsewhere as well.

After all of this viewing (and BTW, when I was done my panel had 82 hours on it; now granted, I took about a 2 hour break during and let my break-in DVD spin to help with some of the IR that I noticed, but that still means I spent about 4 hours with this testing) I also took a look at information on the Net about Hitachi sets, previous and current gen, 720p v. 1080i and Hitachi's weird pixel count in the 42HDS69 (1024 x 1080), and the ALiS panel set. I know most on this forum are trying to find a reason to believe and hold onto their sets, and I have been accused by some as being too negative, but I have to tell ya I did not read a whole lot that was positive about Hitachi, the color decoding, ALiS, or this resolution choice.

I agree, none of that means a whole lot and that in the grand scheme of things the PQ is all that matters, however I think most of us have buts in our PQ assessments: the set looks great butthe colors are a little off; the PQ is great butI have this Contrast adjustment/strobing and/or flicker issue. And for me, another but is that I see so much difference between my first and second sample (unfortunately, all of the bad stuff from the first oneand then some), which is off-putting.

This post is certainly long enough as it is, so I'm not going to beat a dead horse; I'm going to clamp it here (lol) and open it up for the inevitable debate that will follow. I welcome it. After all, I only did this to try and make my own determination about what was going on with the set and only shared in hopes that it might help others. I'm not sure if it really does that, but I figure it's like TV; if you don't like the show, then just turn the channel.

FWIW, I think that part of the issue most of us face is that this is our first Plasma. So these issues are hard to sort out because we are not sure if it is just Hitachi, or are other/most Plasmas like this to one extent or the other, will another set or brand be any better, as we have nothing to compare it to. We observed other brands and sets in some store and decided which one we thought was best for our budget. But I'm assuming no one had the chance to give their set the kind of workout I just put mine through before they bought it. Besides, who even knew what to look for before?

I posted earlier I would buy a Pioneer in a New York minute if I thought the PQ was as good or better as the 42HDS69, and didn't exhibited any of the drawback issues. But that I couldn't be sure of that either. Well, for me guys, I think it's worth the chance. I'm going to ride my set to its 30-day return date (10/11) and see if we don't come up with this miracle Hitachi Engineering is promising usthat keeps the PQ excellent and eliminates all contrast/flicker/strobing issues (yes, I could live with the supposed inaccurate color reproduction). However, barring that miracle, I will probably opt to exchange my 42HDS69 for either a PDP-4360 or 4270. The way I look at it, at least I will have something to compare it against, and I can decide if it is better or worse. If it's better, then I'll be happy I decided to take the leap; if it's worse, and all Plasmas turn out to have their trade-offs, then I can always come back to the Hitachi; after all, they're not going up in price.

OK, you may flame menow.

CD
post #253 of 2570
Quote:
Originally Posted by CDLehner View Post

OK, you may flame menow.

CD

Why flame you? An excellent, in-depth posting. Hopefully Jason can relay this info to the Hitachi engineer to expedite any possible fix to the problem.

As I have the 42HDT52A, I do not have the third user setting. My set only has "Day" and "Night". I assume my "Day" mode is the HDS's "Day-Normal" mode...

I believe I understand your use between "contrast adjustment" and "flickering/strobing" terms. Maybe the "flickering/strobing" you witness is simply the "contrast adjustment" just stepping up and down only one notch (for lack of a better term) successively.

Again, great info - you've gone above and beyond...
post #254 of 2570
Thread Starter 
Quote:
Originally Posted by mak99 View Post

I believe I understand your use between "contrast adjustment" and "flickering/strobing" terms. Maybe the "flickering/strobing" you witness is simply the "contrast adjustment" just stepping up and down only one notch (for lack of a better term) successively.

Again, great info - you've gone above and beyond...

I agree Mak...I think the "strobing" as I call it, happens if you pause the set in a scene where it is "stuck" between adjusting one step up or one step down, in regard to its Contrast level. So its moving back and forth between the two and that causes the "strobing" effect. As opposed to a scene that is totally black, when white light is introduced and then you can watch the set adjust as it disappears, it is in measured steps, down, down, down as it darkens to adjust. Ultimately, I believe both of these issues, which have been collectively referred to as the "flicker", are a result of that damn auto-Contrast "feature".

CD
post #255 of 2570
Well CD, that just reinforces what we pretty much already knew. There is no setting to fix the issue. However it really wouldn't matter anyways, we want the issue resolved and we want to be able to watch at whatever setting we desire with no issues.
post #256 of 2570
Thread Starter 
Quote:
Originally Posted by metalsaber View Post

Well CD, that just reinforces what we pretty much already knew. There is no setting to fix the issue. However it really wouldn't matter anyways, we want the issue resolved and we want to be able to watch at whatever setting we desire with no issues.

Yeah, as I was writing that mammoth post I realized it was a little pointless, as I was pretty much...as you said...reinforcing what we already knew. The only thing it proved to me is that the quirks and issues with this set sort of have no "rhyme or reason" and that makes them hard to identify, fix, or live with. Sigh.

CD
post #257 of 2570
Quote:
Originally Posted by CDLehner View Post

Do I detect a hint of sarcasm Puchall? Well, sincere or not, here it comes!

CD

Nah, just razzing ya, I love your posts.....
post #258 of 2570
Thread Starter 
Well Group, I just called Hitachi to try and get some questions answered. The first department I got was CS and I could tell I was making the guy's head spin with my technical talk. He did indicate that he had never heard of this Contrast/flicker issue; in other words, he personally had not...I don't think they track calls in a retrievable database. The guy was so rude and huffy with me that when I gave it right back to him, he "disconnected" the call. When I called right back I ended up at "Tech Support", so this guy knew slightly more than the inept CS kid, but just barely. He said he had heard of this issue and asked me all the already covered "fixes": was my firmware at the latest version and did I have the Black Enhancement turned off. I then figured, since he was "Tech Support", that I'd ask him about the other "version" listed items in the Service Menu; the M306H3 and the ADJ.REV. Well, when I started speaking knowledgably about the Service Menu, that's where I lost him and he suggested I speak with the "Engineering" department; basically HitachiServiceUSA. Well, that website doesn't offer anything more than Hitachi.com, but the Tech guy did give me an alternative number...619.591.5352. They're only open 7:15am-3pm PST (?), so I think this is at least the best place to start; I would not even bother with the 800-Hitachi line, at least based on my experience.

CD
post #259 of 2570
You know what I would have said when he suggested you turn off your Black Enhancment?


I would have said, "WTF, does that got to do with it? Are you telling me I can't watch the way I want to watch my picture? I have to watch it your way so I don't have this issue?"

They shouldn't be suggeting stuff like this. They basically are saying, "yeah the TV doesn't work the way you would think, but if you watch it the way we intended you to watch it, it will work. Have a nice day. "
post #260 of 2570
Quote:
Originally Posted by metalsaber View Post

You know what I would have said when he suggested you turn off your Black Enhancment?


I would have said, "WTF, does that got to do with it? Are you telling me I can't watch the way I want to watch my picture? I have to watch it your way so I don't have this issue?"

They shouldn't be suggeting stuff like this. They basically are saying, "yeah the TV doesn't work the way you would think, but if you watch it the way we intended you to watch it, it will work. Have a nice day. "

Exactly, if that was the case, then in the manual it would say "if you see flicker, put low enhancement on".

That is BS when they mention bandaid solutions.

Car buyer - "umm mr car salesman, whats that noise I hear?"
sales person - "well, to fix that, just turn up the radio".
post #261 of 2570
Quote:
Originally Posted by metalsaber View Post

I assume the pricture looks pretty horrible at that point?

Certainly not ideal but as I mentioned in a previous post or thread it doesn't kill as much highlight detail as one might think.
post #262 of 2570
Quote:
Originally Posted by metalsaber View Post

Well CD, that just reinforces what we pretty much already knew. There is no setting to fix the issue. However it really wouldn't matter anyways, we want the issue resolved and we want to be able to watch at whatever setting we desire with no issues.


Yes there is, as I mentioned in a previous post.

100% percent contrast eliminates the problem. Whether that is an ideal fix is another matter. I certainly don't think it is, but nevertheless it should be mentioned that it does eliminate the problem.
post #263 of 2570
Quote:
Originally Posted by delphi96 View Post

Yes there is, as I mentioned in a previous post.

100% percent contrast eliminates the problem. Whether that is an ideal fix is another matter. I certainly don't think it is, but nevertheless it should be mentioned that it does eliminate the problem.

I wouldn't mention it to HItachi though, they will just start telling people to watch their TV at 100 contrast.
post #264 of 2570
Thread Starter 
Quote:
Originally Posted by delphi96 View Post

Yes there is, as I mentioned in a previous post.

100% percent contrast eliminates the problem. Whether that is an ideal fix is another matter. I certainly don't think it is, but nevertheless it should be mentioned that it does eliminate the problem.

Even if a viewers personal taste in PQ could withstand the image at 100% Contrast, I would think you'd be cutting the lifespan of your sets panels by about half and living with pretty severe IR or burn-in.

CD
post #265 of 2570
Quote:
Originally Posted by metalsaber View Post

I wouldn't mention it to HItachi though, they will just start telling people to watch their TV at 100 contrast.

Well, I doubt it...it might actually be the key for the engineer's to figure out exactly what's going on. The more they know the better, 100% contrast eliminating the problem might point them to the right direction in the lab. Instead of them trying to fix things which are not broken, they can concentrate what's with the contrast that's causing the flickering.
post #266 of 2570
sounds like putting the contrast at 100% puts the image in a state where it is always above the threshold where the auto contrast adjustment kicks in. Interesting test if you put the contrast all the way down does it eliminate the problem as well or does it make the problem worse?
post #267 of 2570
Thread Starter 
Quote:
Originally Posted by CDLehner View Post

Well Group, I just called Hitachi to try and get some questions answered. The first department I got was CS and I could tell I was making the guy's head spin with my technical talk. He did indicate that he had never heard of this Contrast/flicker issue; in other words, he personally had not...I don't think they track calls in a retrievable database. The guy was so rude and huffy with me that when I gave it right back to him, he "disconnected" the call. When I called right back I ended up at "Tech Support", so this guy knew slightly more than the inept CS kid, but just barely. He said he had heard of this issue and asked me all the already covered "fixes": was my firmware at the latest version and did I have the Black Enhancement turned off. I then figured, since he was "Tech Support", that I'd ask him about the other "version" listed items in the Service Menu; the M306H3 and the ADJ.REV. Well, when I started speaking knowledgably about the Service Menu, that's where I lost him and he suggested I speak with the "Engineering" department; basically HitachiServiceUSA. Well, that website doesn't offer anything more than Hitachi.com, but the Tech guy did give me an alternative number...619.591.5352. They're only open 7:15am-3pm PST (?), so I think this is at least the best place to start; I would not even bother with the 800-Hitachi line, at least based on my experience.

CD

Guys, I know there are those among you who are True Believers, so this post comes with a big FWIW, because this is just my experience and by no means Gospel. But as always, I will share: for those of you who haven't figured it out by now, it looks like the 619.591.5352 number is for Service Technicians only; I guess the "Tech Support" guy figured I was one, since I dared to mention the Service Menu.

So those guys referred me back to 800-HITACHI and the "rep" I spoke with there, and I'm not sure if this guy was CS or TS, relayed some very interesting information to me. As with everything I do, I described the perceived issue to him in great detail, and he indicated both that he understood and said that he had heard about this before. However, he also responded by saying...hold on to your hats, as this is, I believe, the first time anyone associated with Hitachi has uttered this...it was by design.

He put me on hold, while he researched the feature associated with this issue, and when he came back on he said it was indicative of the PictureMaster HD III Video Processor. This has really been my contention all along. I will quote, as I have before, from Hitachi's product literature, regarding the PMHD III: "The new Hitachi PictureMaster HD III video processor technology ensures a sharp, smooth and seamless image every time by analyzing and optimizing each frame."

And if you dig a little further on the PMHD III, you'll find this: "PictureMaster HD III technology analyzes every frame as a digital still image. An advanced technique, dynamic histogram processing, digitally maps the incoming signal to optimize on-screen CONTRAST, color and sharpness."

I've always wondered about the ALiS panels, as that seemed a likely culprit to me (after all, Alternate Lighting of Surfaces just sounds like it should be what's wrong), but then we've always wondered how the Fuji's, which also use the same ALiS, could garner such raves. Well, if it's really the PMHD III, then that explains it; I can't say with 100% certainty yet, but I would bet it is unique to Hitachi.

This guy, and again, either he REALLY overstepped his bounds as a CS, or even TS, rep or the department has been given a new party line, then went on to say (and I'm paraphrasing a bit) that the design choice was probably made because for 97% of the viewing public, the issue will be unnoticeable or a minimal distraction and actually convey, overall, the sense of a better picture, and only 3% of us zealots will be so distracted to the sense of dissatisfaction; and in that case, this "budget", "low-end" set is not for us.

In fact, when I told him that the call initially was my getting the ball rolling on giving Hitachi the opportunity to make set right, or lose me as a customer to a Pioneer replacement set...but that given his revelation I didn't really see any point in wasting time having a Technician come out to try and "fix" something that Hitachi didn't consider to be broken, he didn't hesitate for one second; he said he understood, agreed, and did apologize for the inconvenience.

Now, like I said guys...we're talking one guy, having one conversation, so please allow all the YMMV and FWIWs you want. Maybe I was just hearing confirmation of what I've always believed and that's why it seems so plausible to me. If you believe otherwise (and I know there is conflicting information out there, like Jason saying that an Engineer has promised a "fix"), then I say fight the good fight and more power to ya. But I am just about 99.99% done; I got a good price on a 4270 from a Forum sponsor today and I think I'm about ready to stop guessing what's wrong with my plasma.

Trust me, I'm not going anywhere. I started this thread and I'll help in any way that I can and I am damn curious to see if anyone actually gets it done. Well, as always, that's quite enough for now.

CD
post #268 of 2570
Then if that is the case then:

1.) Why aren't everyone noticing it? If it was a design, then everyone should know exactly what we are talking about right? Some apparently don't or aren't seeing it.

2.) For those of us that were under the impression this was a defect and held out past the 30day return period, are we all SOL or will HItachi make it right and accept the return? If it isn't a defect and they do accept a return, then I'll probably be returning my set.

3.) WHy would an engineer explain to Jason that a fix would be in the works if this was by design?

I hope Jason is going to discuss with his guy by tomorrow to let us know the situation. I'm not extremely worried and mad at the same time.
post #269 of 2570
...
LL
post #270 of 2570
Thread Starter 
I know I've made my position pretty clear in that I never purchased this set with the intention of having to take up a cause. Yes, I'm an enthusiast, and that means actually enjoying some tinkering in order to get things just right, more so than your average Joe. But that doesn't include being on these boards everyday trying to sort things out, getting the run-around from Hitachi, or having a Service Technician take guesses at what's wrong with my set while he guts it trying to fix a "problem" that may or may not have been by design.

I'm not trying to talk you guys out of your convictions, but I will continue to comment on the issue and I have to say I think this design choice by Hitachi STINKS. I mean, what in the HELL is Dynamic Histogram Processing??? All of you antagonists out there had better press Hitachi for an answer!!! I tell you what it sounds like to me: like the processor is trying to anticipate what the next scene will look like...FRAME BY FRAME...BASED ON PREVIOUS FRAMES (hence Histogram)...and set Contrast, Color, and Sharpness to optimize each frame. Have you ever heard of anything so stupid? As someone else pointed out previously, why in the HELL have controls if you're going to take the decisions out of my hands anyway??

As for why others don't see it, or how could Hitachi release such a set? Well, my own opinion is that this set was aimed at Mr. & Mrs. Joe Lunchpail; the average consumer who either isn't going to know any better or care. This set got a lot of advertising, a lot of pub, and a plummeting price point. I mean, seriously, I recovered $360 as my set went down by that amount within 3 weeks. I think maybe Hitachi's plan was to push this set onto an unsuspecting public, maybe looking to take their first plunge into the ever-inviting flat-screen. Aren't a lot of us first-time Plasma owners?

As for others not seeing the issue, as obvious as it seems to us now and the belief that anyone could NOT see it, remember, many devout members of this thread could not see the issue until it was described by others; you'd be surprised what you'd miss unless you know what to look for. Plus, I think a lot of the confusion, even for this group, is again being first-time Plasma owners. We ask ourselves is this normal? Am I imagining things? How many of you would have just shrugged your shoulders and lived with this issue had you not been on a forum like this? Well, the OVERWHELMING majority of owners have never heard of AVSForum or the Hitachi flicker issue.

I'm sorry to be so negative guys. I really am on your side and hope all of you who fight get their DAMN sets squared away. I just think its a crying shame. I may have $20,000 worth of audio equipment, but there is nothing worse than dropping your hard-earned money on a new piece of electronics and feeling like you just got screwed by the Man.
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