3 Red Rings?? READ THIS! - Page 3

i said the same thing scherer, until xmas day when i went to play "big bumpin" and it froze when the arena loaded up!!!! 0102 DAMMIT! It really pisses me off now that it has happened to me. Now i gotta qwait 3 weeks to play my new games >

I had the 3 red lights.

WHen I got it my system was out of warranty.

I called xbox, sent it back and paid the $130 repair bill via credit card.

2 months later, xbox sent me a refund check saying my problem is a known issue and they fixed it free!!!!!!!!

THANK YOU GOD!!!!!!

right there with you, brand new GoW and 12 months of xbox live, sitting right in front of me everyday....

DOH, it just pisses me off the more i think of it, and ive got a 5 day weekend coming up !!!!! DAMMIT!

5 day weekend? mine broke 3 days before winter break, 2 and a half week break.

got the box today, a week from when i called, hopefully sending it in today. is it safe to say this'll take more than a week to get back?

Mine didn't take much more than that. They'll ship you a refurb upon receipt. Pretty quick turnaround.

ooo i see, but 1 question, i bought the premium console(w/hard drive), of course i didn't send in my hard drive, but will i get the same type of 360, like with the chrome trim?

Im sure you will. I jsut sent my box off today. Luckily its in McAllen Texas so it shouldnt take that long to get back to me. Just pisses me off that we will get a refurbished unit back If this crap happens again, im doing a box swap at walmart. Theres no freakin reason we have to wait 3 weeks to play a console that we already paid for. MS should have something in place with all the retailers (or some) that allow you to give them the broken one and get a new one right away. Freakin asses! Ok, im done, ha ha

i totally agree. it's crazy, when my family found out, and i told them it was an 0102 error, which states 'your console literally doesn't know what's wrong', they were like, 400 dollars, and it doesn't know what's wrong with it? lol

ha ha ha. To add insult to injury, the wife just surprised me with the HD player for the 360, now i KNOW i wont get it back soon. Time will tell.

well i noticed you sent yours out on a friday. and ups does not ship anything on weekends, so if all is right, it should have gotten to microsoft yesterday, they'll probably process it all do all the junk they need to today and tomorrow, and monday or tuesday you should have it(taking in to account they don't ship weekends). but hey you live close, so fingers crossed for tomorrow!

Well actually, UPS came by today to give it to me. WOW that was fast!! Too bad i wasnt at home to siugn for it > Hopefully tomorrow!

My new 360 arrived last Thursday and yesterday (that's exactly 1 week) I got the 3 red lights.

I diagnosed the error code to come to 0001 which means most likely a power supply problem. When I turn the console on the powerbrick flashes red and then stays yellow so I am hoping its just that.

However, I called MS and they are shipping me a new box to ship the console back but asked me to find anyone I know with a 360 to test their power supply on (heh, the rep asked me "Do you have any neighbors with a 360?"). I know 2 people at work with a 360 but they won't be able to bring in their power supply until Monday.

Overall, the customer service call wasn't bad and they immediately shipped out a return box and said it should be 2-5 days for it to get here and then 10-14 days to get my console back once they receive it. They said if I find that another power supply works to call them back and they will just ship me a new one but otherwise I have to ship the just the console (he told me NOT to ship the power supply, AV cables, faceplate, or hard drive).

Bummed that I had it only 1 week before it failed. Still the customer service experience wasn't painful and am going to stick with it for now since I enjoy the 360 a lot.

My system just died on me too 3 red lights. Before I got the red lights I started to get freezes with corruption. Then it worked for about an hour then more corruption then the 3 red lights.

I have not diagnosed the error code yet but it sort of points to gpu failure / heat. How do I exactly go about checking the code? Sync then eject, and repeat? Or Sync then eject, then eject...?

Ok once you have the 3 red lights, hit sync + eject at the exact same time. It will flash rapidly the first number in the code (all 4 mean 0, upper left means 1, etc.).

It will do this 4 time giving you a 4 digit code before going back to the normal, slow blinking, 3 red lights.

And then take that code and compare it to the chart.

Just to give you guys the update, i sent it out on tuesday this week, they gave me a confirmation that they recieved it thursday, and today i got an email saying they've shipped it out already! frikkin sweet

Yea man, my wife finally signed mine on the "2nd Delivery attempt" today. Got the HD-DVD hooked up, 3 new games to play, man im pumped. right in time for the weekend!

wait josh, this will be your 2nd repair attempt if you send it to MS????? thats crazy

that's awesome jason, and that sucks josh, sorry bro.

Nope my first, when I said I got my new 360 last week I meant my first one ever (I got it from an online retailer).

Hoping the repair box gets here today. The online company I bought it from also offered to send me a repair box and refund my money and I may just do that and buy local with Best Buy and get the "bring it in" warranty just in case this happens again. I haven't decided on if I want to do that yet.

Hey! I'm new here. Been lurking for a while now. I too suffered from the red lights on christmas day! Called up msoft and while the customer service lady was nice it was so hard to understand what she was saying! Not only that, she kept asking me to repeat everything! Finally said she will send a box ( after making me go through a series of "tests" to see if it would fix it, which i just said i already tried everything and that it's broke) finally got the box 5 days after calling, then sent my xbox and that too took an additional 5 days. Checked UPS site and saw that it was delivered today.

So now they will pretend to fix it for two days and send me a refurbished console. I really hope it even works when i get it back! I'm really kicking myself for not getting the store warranty but i just got the thing in October of this year! I thought all the bugs were worked out by now. Whats weird is i never had a problem UNTIL i finally had it hooked up to the internet 24/7. Also just purchased a belkin power conditioner/surge suppressor and had it plugged into that for about 4 days until it broke. I read about not having it plugged into a surge protector and just plug it into the wall but i'm not buying that and just think it's microsofts way of trying to make ME think i broke it when in fact it's their product.

UPS called today, told me i best be home tomorrow to sign for it. man is this kid excited, my unopened gears of war game i got for xmas is sitting on my desk waiting to be chainsawed apart.....

Just curious, but why didn't you all buy an in-store warranty? I bought the 2 yr warranty at Best Buy when I got the system in August, 06'. Had a freezing problem in December. Exchanged it with no problems. Then, the NEW 360 wouldn't respond to the controller commands (trust me, wasn't the controller).

Exchanged it within ten minutes, got a brand new 360. This one is working fine now. No sending anything out for refurbished ones. You get a brand new system instantly at the store.

Well i for one didn't think it was necessary to get the warranty at the time since the console had already been out for about a year. I usually only get a in store warranty if it's a console launch.

PS. Still no 360 back from repair, and it got to the repair center on the 8th. I also just realized that monday is another holiday so another weekend with no 360.

in response to the warranty thing, i always buy a warranty. but for some odd reason my dumbass said no when they asked me. i figured since my ps2/gamecube never had any problems, this wouldn't either. WRONG! but just an update, the 360 came tuesday, it was a premium cuz it had the "chrome trim", well....the chrome trim seems a little bit more like plastic than my other one used to be, maybe they just stuck it on there lol. and it's def a used one, cuz there are scratches on the trim. but hey, i bought a 360 new, used it, and got a used one back, so what difference does it make as long as it works, and it does! good luck guys.

Two quick questions...

1. What/where is the "sync" button?
2. Clay - what tests did the MS rep make you perform?

-JR

Things like taking the HD off and unplugging eveyrthing then plugging it back in to see if that would somehow magically fix my console.

Isn't the sync button that little button on top of the controller?

Thanks Clay. I was just reading through this thread last night for no good reason, thought I'd ask those two questions out of curiosity, and this morning I go to turn on my 360 and...unbelievably I get 3 red lights.

I just spent the last 30 minutes following the processes above to figure out what was going on (this is after I sat there shaking my head in disbelief), and got the 0020 code. I'll head to a store later and buy some compressed air, I'm hoping that it's just a bunch of dust in my 360.

I have a launch day console - I'm guessing that's out of any sort of standard warranty, since it's over a year old?

Thanks,

-JR

Nah You're still in luck. Instead of getting sued Msoft decided to extend the warranty regardless of when you bought your console. Call them up and they will send you a Box to ship your console for repairs, all on their dime.

BTW just got a call from UPS saying they delivering it tommorow and i need to sign for it. FINALLY! I'm still gonna be worried that when i turn it on it wont even work. Hell, when i shipped mine i noticed there isn't even a Fragile sign or anything on the box! The guys from UPS are probably using it as seat as we speak. When i get it i'm gonan wait a few to actually turn it on, thing will probably be half frozen.